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Reliable clinic with qualified professionals in one well-equipped building. However, prices are rather high, so private medical insurance is recommended. I mainly used insurance with franchise % (partial cover) during the past few years to make all doctor appointments and urgent care. Also I like to buy pirozhki with coffee in a local cafe 🥪 :)

Very accommodating, friendly and helpful staff. It is straightforward to locate the necessary directing signage. clean and well-maintained. The restroom is everywhere. In the waiting spaces, there are couches and drinking water stations. There is a cafe with free internet access and spacious waiting area.

Nice outer image, but Soviet Union on the inside! Customer service is tantamount to what you would expect from the good old Cold War days, with "doctors" that immediately give you the impression that you are beneath them and unworthy of their attention. Very disappointed with my most recent experience despite using them once before and being generally pleased. Come prepared to deal with third-world customer service, a bedside manner that leaves you unsure of what to expect, and doctors that have no empathy much less interest in being kind and professional.

I would like to express my deep gratitude to the gastroenterology department and all the staff. To the doctors - Fedoruk Oksana Stepanovna, head of the department and attending physician Sinyavskaya Alexandra Vladimirovna. These are people who are in their places. Caring, attentive, always on the lookout for our interests and health. All procedures are prescribed and carried out comprehensively and in a timely manner. Additional examinations are sought to be carried out with other specialists. Open, honest and professional. This department is like one family. Cleanliness, attentiveness to patients. All the staff tries to make our life more comfortable. We wish there were more departments like this)

I would like to express my deepest gratitude to the radiological department from my father Vladimir Ostapuk, who received treatment from you and from me personally! Thank you very much to all the staff and the head of the department, Valentin Eduardovich! Good health to you and thank you for your concern!

I have been in the anti-tuberculosis dispensary since April 25, of these 16 days I was treated (examined) for only 4-5 days. The conditions here are terrible (the best word I could find). Cockroaches, food, as well as the negligence of the attending doctors and staff, is worse than ever. If it were possible to put stars in minus, then we would have collected all -5. I don’t advise anyone to come here, or even end up in the hospital.

I had a great experience giving birth at UKE. everyone working there was super nice, cooperative and friendly at the registration and at the Kreißaal as well as in the postpartum care. We requested the family room, which became available in few hours post our request ( you do need to keep following up the availability status of the room til you get it though ) For the mom, you need to get a shirt/ dress to give birth in. And pjs for afterwards as well as the bathing supplies For the baby, you will only need to have the go home outfit and maybe a pacifier. All else will be supplied by the hospital. The meals served are really good too. Not the typical tasteless hospital food .. you will need to have some snacks with you for in between the meals especially if you’re planning on breastfeeding. All in all, i had a really good experience and highly recommend the hospital

Waste of time! I got food posioned and waited for hours! Nobody checked me and I had to leave because another patient came and told us she was waiting for 7 hours. I mean this is an emergency, it shouldn't be like that. Aside from all these stuff there was very rude. I was fighting with pain and with the people at the same time. Not even talking about the money I paid for the taxi because I thought I can get help here. I don't know what I am gonna do if I ever have more risky situations like that. This has to be changed.

18 year old friend of mine has been hospitalized due to a tumor. because of a so called "emergency" a vacation had to be cancelled and he didn't even make it into the infirmary. during the operation they managed to injure the liver (which isn't exactly spottet on the head) and he was in a critical state. he died less than a week after the operation and the doctors had the audacity to say "have a nice evening". worst hospital ever. will make sure none of my loved one's ever go there again.

I am a professional who moved here to contribute to uplift industrial activity in my own area. Heard great input from friends on Helios, about English speaking staff, better handling than long and declining German medical system. When registered my wife for birth and checkup at the last stage of pregnancy - and recently visited, the rooms are hot (making the patient more inconvenient), then we requested female doctor/nurse due to our own comfort and values, but instead when the female doctor arrived she ended up giving me lecture to understand their culture, you are in germany, even in your home country there are only Male doctors & Staff (which she doesn't know 60-70% of medical employees are female in my home country). She was straight forward denying the service if we do not agree on the male attendant. We had no other option but to say yes, however, this has been traumatic experience turned from a happy moment. As a Service provider the doctor should be able to provide a relaxing and comfortable environment. And the treatment was not something that couldn't be done alone when requested. It was a one person job, she could have do it herself, but forced to have male attendant to just hand over tissues or so. And even after that told me to expect male attendant regardless you want or not during delivery.. Service providing is the key. highly disappointed.

I could put 0 or -5 if that was possible. I guess 1 star goes to nursing personnel some of whom were nice. My mother was admitted there with stomach cancer and fluids in abdomen supposedly for immune therapy (we know it is a last resort). Doctor (Ali Nuri Hunerliturkoglu) even wasn't fully aware of the diagnosis at the admission. At putting the port for immune therapy/chemotherapy, lung was punctured leading to an infection. Biopsy results were late, hence no promised immune therapy was provided just a general, non-specific chemotherapy, which weakened the patient together with hospital-induced punctured lung and infection to the point of not being able to walk and normally function. No help at all, just prolonging of suffering. To top it off, transportation to pick her up and deliver home was not allowed to approach hospital premises and a lying patient on a rolling bed had to be transported for 10 minutes outside in the cold. Avoid if possible

I had this year three operations in Krefeld hospital.Two of them was not planned one of them was planned.Everything goes smootly.Personal are very friendly doctors also will try to explain everything till the end.Food quality also not that bad like hospital food.My plate was empty always.I had only one small minus the pillow for your head its like a carpet to clean your shoes so tin and not comfy at all 😀 Even this hospital is one hour where i live but anyway i would always choose this hospital and recommendate to others

one day I was very sick and had to go to the Emergency. They said they would not treat me. Because I had to be referred to the home doctor first. I wonder which house doctor can be reached at 4 in the morning? They didn't treat me and I wasn't even able to walk. I cried and had to go to another hospital. Besides, the staff working there were very rude. They were talking to me as if they were shouting at me. And even when I asked some questions, they wouldn't even answer me. They didn't even look at me because I was a foreigner. I do not recommend it to anyone. If I had fainted there, I think they would have referred me to a home doctor.

I visited for the second time the emergency today. The first time nobody could point out a doctor as nobody could speak even a little bit English. Today I found a kind lady in the morning reception who gave me instructions to come again at 18:00, visit the 1st floor, to see a doctor for my emergency. I did. As I arrived I said that I don't speak German. None of the assistamts there could speak. They kept my Insurance Card and I was waiting for my turn. I heard my name and a nurse gave me a cup to pee. I used google translate to ask what the cup has to do with my pain and if they have at least someone speaking a little bit English to say what my problem was. They were explaining to me in German and as I could not understand they were just rolling eyes. If you are German prepare to get some rude responses as the specific assistant was yelling to people. If you do not speak German prepare to die as the punishment for not knowing German is death. I feel very disappointed

Really shocking service - be ready to waste your time. I wonder - what would the world be like if we all had the same attitude to each other as the staff do to their patients? HORRIBLE

Never go here, Please. Dr. Julia Brzoska promotes in Doctorlib reception of publicly insured patients, but they do not. They have unqualified personal on the front desk unaware fully of regulations. It wasted my time in such a delicate topic. They are another private clinic sustained by marketing.

Most Traumatizing Medical Experience Ever! While the Meo clinic might impress with its aesthetics and cordial staff, its administrative and financial aspects are deeply flawed: Lack of Transparency: I never received a clear financial breakdown for my treatments, and attempts to seek clarity were met with resistance. Billing Issues: A year post-treatment, I got bills escalated to collection agencies and court by PVS, an outsourced payment firm used by many of the clinic's doctors. The initial bills of approximately 3800 EUR more than doubled. Worse, the bills had incorrect patient details. Missing Medical Records: Despite continuous requests over two years, I've only gotten records from one out of the four doctors I saw. A recent visit revealed a mere two notes from 22 visits and a few prescription copies – no record of MRI/MRT scans, ultrasounds, cancer tests, or blood tests. Poor Communication: The clinic's staff claim that doctors operate autonomously and aren't answerable to them. The doctors, on the other hand, blame PVS, their invoice firm. PVS remains unresponsive, creating a maddening loop of non-accountability. Legal Issues: While withholding necessary medical documentation from me, the clinic keeps adding to my bills via lawyers. They know I need the documents for insurance, but continue to stonewall all communication attempts, even from my insurance provider. In summation, my experience with the Meo clinic has been nothing short of a nightmare. Despite promises of proficient service and clear English communication (given my expat status during the Covid lockdowns), I've received neither medical results nor proper documentation of treatments. Their blatant disregard and lack of support have left me feeling abused and overlooked. I warn potential patients, especially international and EU visitors to Germany, to be cautious before visiting this clinic! Expect zero documentation, no effective communication, and exorbitant bills. This clinic seems indifferent to the profound impacts such negligence might have on your life, expecting you to bear costs out-of-pocket despite insurance coverage. The only "documentation" you might get are bills from PVS that state amounts without any clear patient context. When reaching out to the clinic for help they clearly state that they aren’t responsible for any of “their doctors”… but at the same time advertise their clinic as a fully integrated medical institution that takes care of everything for you as their patent! It’s absolutely scandalous!

**EDIT TO RESPOND TO COMMENT*** While I understand the reply is mainly to manage reputation for people reading this review, I spent 35 minutes trying to 'rectify' the issue in the clinic and was met with eye rolls and sighs from unhelpful management. I understand there are protocols to follow in regards to billing, it is just a shame that this time it seems those protocols weren't adhered to and extra charges were added. I believe my email address and phone number are on file so I am happy to discuss further if you wish to reach out. ------ ORIGINAL POST Quoted €80-150 for a doctors consultation and after a 12 minute consultation was given a bill for €394,88. Was eventually discounted by €80 euros as was able to show I was charged for services I didn’t receive but still was grossly overcharged and my lack of speaking German was taken advantage of (one small example was my 12 minute consultation was charged as “Mind. 20mins” which the obnoxious manager tried to tell me means “under 20 minutes” and wouldn’t change). Even when you do the right thing and ask for a price upfront you still get ripped off. Please think twice before attending this clinic as they are not upfront at all and are very deceitful. The receptionist was good and very apologetic but all other staff dealt with were rude and unhelpful. The final explanation is “I’m sorry but the professor can charge what he wants and won’t change anything”. Be careful if you don’t speak German as you will likely get overcharged too.

Very kind and caring staff who took care of me when I was admitted with an ambulance in the middle of the night. Big respect!

Good services, but the emergency wasn't fast! Reception of emergency was so unfriendly, and rude!

Experience with this hospital could be described in two words - HORRENDOUS and UNPROFFESIONAL.. At the reception they lost my ID card. After two phone calls and one visit, the hospital reluctantly assured me that they didn't have it, which is why I couldn't fly back to my country and my flyticket was forfeited. After a few weeks, without notifying me by text/call/email (even though they had all my contact info) they sent me this ID card by post (after it had already been blocked).. The invoice that came home cost 190 € even though the hospital told me the price would be around 60 €. This whole situation was made worse by the unhelpful and unpleasant attitude of the staff. It had cost me lot of time and money and the hospital didn’t do anything to make up for the inconvieniences caused.

It's unfortunate, this already seems like social security and even worse!!! I've been here in the emergency room for THREE hours and I'm still waiting....with my back hooked and with horrible pain as they tell me that this is in order of severity...what a mess...well for me it is mine is urgent of course and painful!!! The lack of health personnel and the delays that make patients suffer is a shame!!!! Why do we pay private insurance???? To receive this terrible medical care!!!! It really is sad!!!

Private hospital where you arrive at the emergency room and wait 3 hours to be treated because they only have 3 doctors! And to have an ultrasound it took them more than a month to make an appointment and since they had to change it until January they don't have time... It's a shame to pay private insurance for this. Disaster of organization and way of managing this hospital. The people who work there are charming and professional, it's a shame that they have to work for such a poorly run center.

Unpunctuality and poor patient care. I give one star, not because of the doctor's treatment, but because of the lack of professionalism of those who manage the appointments. It seems to me that, in addition to underestimating the time of those of us who have to suffer the delay of consultations, they try to make us look like fools, making whoever they want go first. The least they could do is give a ticket upon entering to assign a shift, as in other services at the same center. I don't understand how they don't know how to report how long they estimate the wait will be, or at least how many patients are ahead.

Cardiology sent me to ER for a heart issue (atrial flutter). Dr. Garabetyan totally ignored that, and ended up fabricating a non-existent pneumonia. She then IV’ed a fluoroquinolone (floxed me) w/o my knowledge or consent. I now have permanent disability (FQAD), which includes peripheral and small fiber neuropathy, tendinopathy, vitreous detachment (floater) and myriad other disorders and symptoms. Nobody cares, they gaslight you. Be careful.

I visited emergency room in this hospital. Had an acute abdominal pain. I do not speak Spanish well and was afraid of misunderstanding but all hospital staff, physicians and nurses, were very polite and tried to speak with me in English. Also all analysis, CT and medicines were done in a timely manner. Finally, I went home with required treatment. Thank you All!

Thank you very much for safe my life, ZABALETA CARVAJAL, IVAN ANDRES🙏🧚🏻‍♂️and hospital very nice clean comfortable convenient

I booked an appointment via their online platform with the Diagnostica d’imatge department, because I needed to take a MRI exam for my leg. In the online platform I uploaded my traumatology doctor’s referral where it says I should have two MRI exams taken, one in a rested state and another one after running for 20 minutes to see the difference in my muscle. I even sent the referral via email to the Diagnostica d’imatge department in order to make sure they knew about the fact that I need to make two exams and not only one. They didn’t answer to that email even though I asked for confirmation of receipt. I had no luck reaching the right department via telephone because I don’t speak Spanish or Catalan so well so I gave up on trying to get a confirmation that way. Anway, when I arrived on the day of my appointment, the secretary in the Diagnostica d'imatge department told me that I should have booked two appointments instead of one and it was a problem, but she will try her best to find a solution. I was afraid because I came to Barcelona only for this appointment (I live 3 hours away from the city). After waiting for around 20 minutes the secretary (her name was Andrea, I think) called me and confirmed that I can take the two exams one after the other right away! Eventually everything turned out well and the staff was super friendly, even when I only spoke English. Big thank you again Andrea you saved my day!! :)

Excellent service . Professional doctores and they take care of their patients in a very human way

Im calling all day to cancel an appointment with traumatology, no answer all day, it's been always like that i have to keep calling for hours maybe they pick up the phone, but today no one pick up the phone.

Awful. Patient Management is closed when it have to work. No response via phone to ask why you must pay specific amount of money and for which services. Huge respect for doctors, but management of clinic is awful and they deserve even less than 1 point out of 5.

After almost 30 hours, they still don’t know when they can perform surgery on my kidney stone. They only gave me 5 glasses of water! When I asked them about my situation and the plan, nobody answered! I’m thirsty, hungry, and in pain from the stone for more than 1 day. This is simply the worst hospital I have ever seen in my life!

Unfortunately but I have a pleasure to have surgery on pancreas cancer here. UK NHS said its noopetatable😬. The rooms 10 stars out of 5🙂, super clean, staff constantly checking on you, everything went smooth and pain free(thanks to epidural and painkillers). I have been sent home when I was ready, no complications and, 7 month out and good so far. Highly recommend, plus beautiful town which I was able to see before surgery.

I had minimally invasive surgery and stayed 4 days. The nurses and doctors were all very friendly and helpful, the hospital and patient rooms were quiet, clean, and smelled fresh. I usually have a hard time sleeping in an unfamiliar place, but the hospital bed was surprisingly soft and comfortable and the nurses gave me something at night so I actually ended up getting the best sleep in years. Evening rounds came in at 10:30 PM and morning was 7:50 AM so my roommate and I got our 8-9 hours sleep and went home rested. Big thank you to all doctors and nurses at Albertinen Krankenhaus.

I was treated with high professionalism, and empathy @ the gynaecology department under the responsibility of Doctor Renana Schinker! I am happy to suggest her with confidence! As an expat living in Hamburg I felt @ this hospital less away from family and home! Thank you!

Came to Notaufnahme with racing heart, palpitations and chest pains with breathing issues. I wasnt sure whether it was serious enough considering how full the hospital was and i felt embarrassed to go. Nevertheless, i was treated warmly and respectfully during my long and expected wait (its an emergency room people, chances are someone is going to be sicker and more needing of help than you!) . The staff were under pressure with so many sick people and i was happy to wait. They found me room to stay overnight as the Cardiac Unit was full, and still i was treated respectfully and with dignity. I too am a foreigner, with questionable German skills but i try and found no racism as other have said. Im now in the cardiac ward and grateful that im being cared for. Still! Thankyou to lovely Notaufnahme Doctor, the Cardiac team, the nurses at 2A and also now up in 6B. Everyone has a sense of humour and are so friendly! I recommend this hospital 100% you are in good hands! Chill!

I am shocked at how mediocre and overrated this nationally famous clinic is. Even as an international, self-paying client my appointments in late 2022 were continually mixed up and, worse still, the 3 weeks of extensive diagnoses were inconclusive and they recommended cortisone for the pains throughout my body, claiming there was no alternative to this treatment. My pains steadily increased and at one stage I could no longer get out of bed without help. I finally visited a microbiologist in Hamburg who correctly diagnosed the cause, and with a simple change of diet I was pain-free within a week!. I am now completely off cortisone.

The worst childbirth that you could imagine! Unfortunately, we chose this clinic for childbirth. At the 39th week Dra. Laura Muñoz Saá said me, that labor induction was needed. Although we did not agree with this, but we trusted her words that everything will be fine and that it is better for me and child. The doctor assured only about the advantages of induction of labor. However, there was not a word about complications and possible consequences. Although everything was written in the informed consent. After the start of induction, irregular labor began (opening from 2 cm to 10 cm per hour). I screamed from pain and begged for pain relief due to excruciating pain. Everyone just said that I should breathe, and I will never forget the words of the anesthesiologist who came to install epidural anesthesia. He said "all women give birth, what do you mean you can't sit down for 2 minutes?" In those moments, I prayed that it would end soon and barely sat through those 2 minutes of hellish pain. After the examination, the doctor on shift told that the cervix was already fully dilated and the child was in distress. I was told that a caesarean section should be performed immediately. To go through hellish pain so that it ends with an operation is not the worst. The worst thing is when they start making an incision, and you say that you feel pain, just pain, and not the feeling that something is being done. In response from the anesthesiologist, I heard "don't make it up, you can't feel pain." No one but me will understand the torments that I went through and that left a mark on my heart forever. The most beautiful day of my life became one of the worst for me due to excruciating pain and a feeling of helplessness. When you beg for pain relief, which they still think about giving you or not, because they don't believe that you can feel such unbearable pain. The only thing that was at the highest level was the help of the nurses and the matrons with the child. Thank you very much for your work and help!

My parents have been getting treatment at this place since 2018 and since it's doors first openend then, the customer service and quality has gone down by a lot. They are taking on too many people and they are loosing sight of what matters most: the patient and their family. I lost my father recently and I am sure that his doctors at the CUN could have looked after their patient more in detail rather than making us wait for hours sometimes and the most difficult part was for my dad or me to get a hold of his doctors. The ER room service is also basically non existent. I will never use that Clinic again. Great doctors, latest Tecno but not attention to detail and bad administration.

I was lucky enough to be hospitalised here (you know what I mean) : without exception the doctors, nurses and auxiliaries were nothing less than superb. I thank them all!

Private hospital based in Pamplona and Madrid. It is worth making the trip to attend any of its specialties, which are not few. In my case, they have given us endless possibilities. All staff are attentive, they explain each intervention/treatment in detail and work with insurance. Everything is organized and they have professionals for everything. Appointments are usually on time, the waiting time in the room is short. There is a parking lot right in front. We will repeat and I recommend this clinic.

An incredible service, the best hospital I have ever been too. Bedside manner from doctors, nurses, and all staff is fantastic

Excellent quality services and precision !

My first experience of having an angiogram- the staff were very kind and helpful and always with a smile. It makes the situation easier to handle ! Thank you to Doctor Rosencher and his wonderful team !

Disorganized and borderline incompetent: i was sent back and forth between the 2 locations and found in both places incompetent personnel. They are unable to keep to the scheduled appointment and on too of all, no doctor is available to issue the report of the examination. Just plain incompetence, avoid this place.

Operated in this clinic at the beginning of October, I learned that their administrative services are overwhelmed and that I have to wait on average 1.5 months to obtain the care billing slips to be reimbursed by the CPAM and the mutual insurance company. On the other hand, the clinic has no difficulty in requesting immediate payment of fees upon your admission. Good to know!

I have been trying to obtain an invoice since June, several calls telling me that I will receive the document by email, still nothing. Today I call and talk with someone who says she is checking my email address, but communication is cut off. I call back, and I've been waiting for an hour to get someone! It's scandalous ! Either we need to recruit people or stop coffee breaks!

The nursing staff at this clinic are not trained in the rules of respecting patient privacy. The nurses don't know how to place IVs, I found myself with veins explored. In short, no one from no one. Go elsewhere if you can.

Well visited a doctor for the first time was good different and got all my answers...

I have a RDV for the 9th of june at your clinque with the anesthesiste at 4:45 with Dr LECLERC please confirm

I have been tryi by to call the clinic for the whole week.I have a problem with my registration and I wanted to clear that up. After one week somebody answered… my french is not perfect and the staff on the phone couldn’t wait until I noted the correct phone number. They just hanged up and I still don’t have a number. It would have been hilarious if it wasn’t like a serious medical place.

Went to the ER one Wednesday afternoon, around 13:30. The receptionist saw I was in pain and explained I had taken the wrong password ( you have to press "Consulta Permanente"). She helped me with that and in less than 5 minutes I was called and directed for treatment. Waited about 40 minutes and was seen by Dr. Ramon Maldonado Acosta. Very kind, attentive and in no rush. At 15:00 I was already home, having been to the pharmacy as well. The hospital charged 73 euros. I think it was well worth it. I was in a lot of pain & discomfort. Staff & doctor were really nice.

Amazing service. After going to Loulé public and then Faro, neither surgeons were able to get the foreign body out of my toe and I was told to leave it despite agony and not being able to walk. I attended Hospital de Loulé in desperation for a competent Doctor to assist and I was privileged to have Dr Ruben as my surgeon. What a genius! 1.5 hours from initial GP appointment, xrays and surgery and the extraction was a success. Amazing, wonderful staff and beautifully clean, calm hospital. Thank you everyone for my incredible experience.

Staff are very polite, but to get through to the Hospital on the telephone is almost impossible. The recording is absolutely a waste of time, if you listen carefully it says ‘your call is important to us and we have recorded your number and we will call you back’ They never call back so you try again and wait for them to answer, which can be over 30 minutes .

Not possible to schedule appointment via phone, only email. Very long waiting time, appointments are always late for 30-60mins or longer, and management does not notify about delays, patients time is not respected at all.

**^Racism warning. I met with Dr Raquel Vieira to have my implant taken out as me and my husband wanted to start trying for children. Firstly she wouldn’t let him be in the room even after I insisted. Then during the procedure she proceeded to tell me “COLOURED men like to have many wives” and told me I needed to “really check” to see if he had other wives, and children I didn’t know about. This was extremely shocking to hear, coming from Sweden and the U.K. I felt very uncomfortable as she was stitching me up I was in shock and felt very unsafe around this doctor. I can only imagine how she would treat me if I was darker skinned or god forbid decided to make her my doctor for my pregnancy. Very unprofessional and unpleasant let alone racist and illegal.

The service too bad I’m trying more than 2 months to take appointment to show exams to the dr their phones never answer! They never respect people

Poor service

Normal care without differentiation, for example from a public hospital, in the dermatology service it was not possible to detect the origin of my father's skin problem, only after going to a dermatology consultation at CUF in Porto

I was received with professionalism and friendliness, I also spoke a little with a doctor and a nurse, they were very attentive