Intrathecal pain pump in 277 Neurosurgery clinics in Europe

I have never felt respected and treated better as I was in this hospital as a patient.

I tried and failed to book an appointment for my daughter, trying to speak German, thought my German is not so good yet, I still have a certification for an A2 level. I have been told in a very rude way that I should learn to speak German before trying to book an appointment. This kind of people makes me vomit.

I had a big femur tumor which needed curettage and plate. I was recommended Prim. Martin Dominkus. I came from Romania for my surgery. The entire process went through flawless: communication, registration, preoperative examination, surgery, post surgery care. Medical staff is extremly organised but very calm. Extremely satisfied, can't thank you enough! Cheers to Station B1 team!

Totally thrilled and equally disappointed at the same time. From the surgical team, preparation, operation and recovery room as well as the care on ward 3 B, everything was great 👍. I wouldn't be here today after 9 days without these helpful people. Thanks especially to Dr. Hessler who operated on my lumbar spine. I was very disappointed 1. that there was no physiotherapy in the house that would have mobilized me a little better. And 2. and I personally find this the worst: I had to fill out and sign a lot of forms so that everything was done for the AHB when it came to discharge management. Unfortunately everyone was sick and no one cared. Anyone can get sick, but then the work that has been left behind has to be caught up on. The patient relies on it. If I hadn't asked by phone today, I would have waited a very long time. And then I received a statement that couldn't be true. You are no longer a patient here, you must contact your treating doctor. I immediately called the health insurance company; completely wrong statement. The application can be submitted until the time for AHB is over. The discharge management was instructed by me to take care of this through my numerous signatures, regardless of whether I was still in the hospital or not. Very bad management.

Completely thrilled and satisfied! From the quick appointment to the treatment, everything was flawless. Whether nurse, anesthesiologist or surgeon - everyone was very friendly and attentive! Clear recommendation for this clinic.

Very quiet and in nature, which is a clear plus point for the location. A lot more care could be taken in the green area. Some of the staff are extremely friendly and you feel very welcome and comfortable. On the other hand, you also feel like a number or object that needs to be repaired quickly and disappear as quickly as possible. Everyone should be able to have a smile and a touch of friendliness. From the preparation in the hospital room to the immediate preparation for the operation with anesthesia to waking up after the operation, everything was very exemplary, so I felt very well taken care of. Unfortunately, in the hospital room you noticed that the next patients were waiting and you had to put your shoes on as quickly as possible and it was best to run away. The explanation for further independent treatment was like an attack for me. The light came on early, people asked for names, ran their fingers along my leg to see if I could feel everything and then, without checking whether the seams were ok, I said “then you can go home now”! There was still blood in one spot, which was then taped up and they said, now they can go home. In addition, they have never had anything to do with such tablets/medications, injections and changing bandages, explained quickly and they can handle it. When I asked again, I responded with annoyance, as if I had to know. Ultimately it's not rocket science, but with so much information after waking up, it's a challenge. The operation and doctor were great and the handling was a bit of a flop.

I wish you a good day. In June 2023, our 89-year-old mother was operated on in your hospital. She was operated on by Mudr. Turčan, Mr. Prime Minister of the private gynecologist. Mamma center in BB. He performed the operation in an absolutely professional manner, for which we thank him very much. My mother, but also the family, were very worried about putting her to sleep, as she has a very weak heart and, of course, her old age. She was anesthetized by the head of the OAIM department, Mudr. Paľúch Štefan, who did his job absolutely professionally. After the operation, he gave us the necessary information, assured and reassured us that my mother was transferred to the ward in a stable condition, where he took the initiative to check her. In this way, I want to sincerely thank him for our family and my mother for everything he did for her, for his fantastic care and spiritual support. We thank the entire medical staff for exemplary care. With thanks and respect, Anna Ľuptáková and her family and mother Emília Machavová.

I sincerely thank the Surgical Department - Hospital Agel Žiar nad Hronom. I met incredibly nice medical staff in the department, helpful, smiling, without any signs of nervousness or stress. I also rate the cleanliness of the ward and the food very positively. Although I had a prescribed diet, the dishes were excellently flavored. Special thanks to the mayor MUDr. To Ján Grolmus for his human approach and urgent solution to my health problem. I left the hospital after 4 days with the feeling that the patients in the glowing surgical department are in the best hands of professionals who do not lack empathy.

I'm on the neurol. department super access p. Dr. Kamilka Turek, she does everything possible, but the pain can't work miracles and the blockage is not over, the nurses are also ok, but the diet is still a lactose-free diet, and if it happens to them, one Max two days, but not every day, cottage cheese, yogurt, cheese, butter, dill sauce... shake

Yesterday I visited the medical department at Krasnaya Presnya. I have always been pleased with the service in other branches, but this left just a terrible impression. The slowness of the receptionist's work could have been tolerated, but the way the security guard behaved is simply a disgrace to the nurse. I was with an elderly mother and one-year-old son; we were not allowed in with our stroller. The security guard held the elevator and did not let us go up, all the visitors to the clinic swore at him, but he put on a show out of his integrity and rudeness. Then we waited 15 minutes for the stroller from the clinic on the first floor, which is why we were late for our appointment with the pediatrician. The nerves frayed for me, my mother and my son. I'm deeply disappointed. I also don’t understand what kind of rules these are so unique to the red freshwater department. In all other departments they allowed us in with a stroller without any problems. These rules were invented by an idiot who never carried rude children on himself. It was painful to look at the poor mothers who moved with mother's bags and babies from floor to floor. Why are there no free strollers for infants downstairs if you are not allowed to bring your own strollers? What does this ban on strollers save?

My attending physician insisted on pressotherapy as part of my course of treatment (I have a venous circulation disorder in the lower extremities). And I am very glad that he insisted on this. After pressotherapy, the heaviness in my legs that had already become familiar went away, and there was such lightness that words cannot express it (only those who have similar problems will understand). This procedure helped me a lot.

My son is 6 months old, there is slight muscle hypertonicity, our pediatrician advised him to get a massage. We completed a course of procedures in the children's department of the Medsi CDC on Krasnaya Presnya. The impressions from the specialist were exceptionally good, he was very attentive to the children, it was immediately obvious. He behaved carefully and attentively with the child. I will keep this institution in mind for the future.

I give it 5 because unfortunately I can't give it 10. I went to the emergency room with a referral to a neurologist, the neurologist treated me at the highest level, I wish there were more doctors like her, it would be really great. The lady could have sent me home quickly, but she said she wouldn't let me go home until I had a consultation with the surgeon. What's more, I was also seen by a neurosurgeon, a surgeon and an orthopedist (each of them was also very nice and competent), I also had a CT scan, I was at the doctor's office four times, and her concern and commitment were visible! I could happily wait for my condition with such doctors for a long time and longer!!!!! when it comes to your neurologist, it's only Dr. Marzena Tomaszewska! A doctor by vocation and, above all, a human being! Thank you very much. ❤

Super

Ok

As a foreigner travelling to Prague, this hospital was very helpful. When I got there, the foreign reception was closed and it was hard to communicate with the late at the emergency. Once I was admitted, the doctors and nurses were very competent professionals during my 3 days stay there.

SKIP THIS PLACE! Hospital with old school doctors who see the need to question you inappropriately and then chastise you for coming in after hours with “nothing major.” The attitude in this hospital reflects a pre 1989 mentality when staff were unaware that ever patient is PRIMARILY a client! Go somewhere else; anywhere!!!

Omg! After living in CZ as English speaker for almost 3 years, I finally found the best hospital here. I was here mostly at the cardiology department. Most of the nurses can speak English. Even if they are not, they still try to communicate with you. And ofc, all doctor can speak English. All of them are so patient, nice, and friendly. I was super surprise that I had some chitchat with some nurses during the waiting times. The waiting time is logically make sense. I can simply say, they love their jobs. I can’t recommend anywhere else rather than here :) Best one 😊

My worst experience in a hospital for far. My room is beside a place that are remodeling, 12 hours of the sound of a hammer constantly. Due my operation I can not eat solids, so the only thing they are offering me is pocket soup, no veggies no fruits, nothing. And forget about to find the manager, she is never in the office, and she will never pick up the phone. The personal in my station are good the most of them, the problem in hospital is systematic.

The most irresponsible and unprofessional team I've ever met. My oparation was cancelled one day before the last minute, after all the preparation. Even worse, for more than one month, no apologize, no explaination and no call back to arrange a new time for the oparation.

Worst hospital I have ever been too. They are under staffed and under funded and care more about making money then care of patients. Cancelled appointments without letting patients know due to broken equipment and staff shortages. You would get batter care in a third world country hospital. Asklepios is a shinning example of how broken the German Medical System is.

From Saudi Arabia 🇸🇦 Amazing hospital exceeded my expectations they were very kind, and hospitality from the first email replied. In general the staff was very polite and nice. Very clean facilities. Generous administration. Very special thanks to Prof Thaler Martin and his team in the Orthopaedic department they were professionals and very respectful. Highly recommended this hospital. It was a good experience

I’m really negatively surprised about this hospital as I brought my son who was injured in school and in pain. 3 hours passed and still waiting…. Other people come and go quick in. What’s this?! Last year brought my other son who broke a leg and was treated fast and even got operated in one day and everything/ everyone were helpful nice etc.. was even recommending this place in case of emergency. This time is horrible… emergency waiting room is getting empty and still waiting…. From Dubai and can confirm that what we used to hear about German health care is all wrong if we compare nowadays especially the insurances!!

I was today night there the reception was friendly and fast … then when the doctor came to call me inside it was a mare .. in the beginning everything look great and then … the boy ddnt even listen the problem you have just … a fast check up ask y about previous doctors appointment ant that’s it …. A good doctor must listen the patient and than speak .. he look stressful.. he want only to finish his shift and patients on waiting omg … it was the worst hospital I ever been in my whole life … it looks like if the problem it’s veery serious can only help you … crazy .. the one star is for reception..

Very kind and caring staff who took care of me when I was admitted with an ambulance in the middle of the night. Big respect!

Good services, but the emergency wasn't fast! Reception of emergency was so unfriendly, and rude!

Experience with this hospital could be described in two words - HORRENDOUS and UNPROFFESIONAL.. At the reception they lost my ID card. After two phone calls and one visit, the hospital reluctantly assured me that they didn't have it, which is why I couldn't fly back to my country and my flyticket was forfeited. After a few weeks, without notifying me by text/call/email (even though they had all my contact info) they sent me this ID card by post (after it had already been blocked).. The invoice that came home cost 190 € even though the hospital told me the price would be around 60 €. This whole situation was made worse by the unhelpful and unpleasant attitude of the staff. It had cost me lot of time and money and the hospital didn’t do anything to make up for the inconvieniences caused.

I'm having an operation today and the preparation is taking place in a nursing room, what a disgrace 😡 Apparently there is no room available from ward 1 to 9.. I was forced to stay in the nursing room for 2 to 3 hours without a bed, no toilet, no wardrobe NOTHING.. either , or the operation has to be postponed, I was told.. 😡 The band that is attached to the hand itself was used by someone else and was attached to me. I only noticed it later 😡 I freaked out 😡

The maternity ward is one of the worst departments in this hospital. The patient is accompanied by many people and they sit for hours with the woman who gave birth to her child, as if they were staying in a hotel, without caring about the feelings and well-being of the other patient who is under their noise and suffers from annoying noises. The bad thing is, when you talk to some officials in this department, they tell you that people have the right to visit their patients. I tell them that people have the right to visit their patient, but not with the patient to live in the same room.

I had my baby there on the15.09.2022 and I will recommend this hospital to everyone. Lovely midwifes. Maximum care I received from all the workers. I wish I could give more than 5 stars

Excellent quality services and precision !

My first experience of having an angiogram- the staff were very kind and helpful and always with a smile. It makes the situation easier to handle ! Thank you to Doctor Rosencher and his wonderful team !

Disorganized and borderline incompetent: i was sent back and forth between the 2 locations and found in both places incompetent personnel. They are unable to keep to the scheduled appointment and on too of all, no doctor is available to issue the report of the examination. Just plain incompetence, avoid this place.

I was honestly concerned because of the overall evaluation and some unsatisfied customers. I visited this hospital recently, and I am satisfied with the services used. Everything was smooth. Everyone was nice and helpful, from the receptionist to the nurse and people passing by. I have nothing bad to say, but this hospital deserves a higher rate.

Here is an outrageous thing that happened to us at this hospital: My wife and I went to the hospital as she needed to be seen relatively quickly by a doctor. We asked how much it would cost and they gave us a price. We accepted, went to the waiting area, saw the doctor and went back to the counter to pay. At this point, they tell us a completely different amount (twice what they had previously quoted) and just say they made a mistake. We explained that we understood but that we wouldn't pay this new price as we based our decision on the previously quoted price... Especially since we waited 2 hours in the waiting room and they would have had the time to come and tell us it was a mistake at which point we could have decided to stay or leave. But they just did it after the fact and expected us to deal with it - I think that this is very very poor business manners. You can't quote somebody one price and then completely change after the fact and expect them to pay. Now we have just received a letter from the National Judicial system asking us for an outrageous amount of money because of this incident which was their fault in the first place. One of the worst example of how NOT to run a business.

To make appointment in this hospital is very hard. I was speaking with one person today, after 6 times calling and nobody responded!! Every time is like this. If you want to make appointment you should call in the beginning of the month, if you call after, they alreday made appointments. If you call first days in month the system is not working. The technician can't open the system?? Hey what is this?? If you can't make simple things, give the work to somebody else !!!! That's not normal.....What is working???? I need to make every month calls and calls. Worthless, they can't make for you even appointment.

Unable to pay in cash at the restaurants, this is a VERY odd decision made and should be recalled. Apart from that the hospital feels clunky and chaotic.

It is a renowned hospital in this area, good service, very familiar behavior to all.

I had a referral by my GP for a heart examination. It took them 2.5 months to book an appointment. When they did, they booked for a date 1.5 month later. Total 4 months waiting time. Ridiculous.

A veery good hospital.. And the doctor speak English

Awful hospital and ER! I came in at about 3 AM as a foreigner (EU citizen) in need of some antibiotics as I had forgotten to bring them with me on vacation in Madrid. Despite not even being close to being overfilled, the average wait time for this ER was about 4 hours, or even more. I sat there alongside a woman whimpering and crying out in pain, an old lady struggling to breathe, etc. - Sick people having to resort to sleep on uncomfortable old chairs and not in the slightest paid any attention to! Kind of dehumanizing, to be perfectly honest. Thank God I did not have something actually more serious. After about an hour, the nurse came to the waiting area to check on me. Two hours have gone by and I was getting impatient. Nurses told me they had alerted the doctor. Another hour goes by, still no doctor in sight. At that point, we were all sitting there waiting for the paint on the wall to dry. Finally, at about 6:30 AM (!!!) a doctor came to fill my prescription. Yet it was not until about 7 AM that I could finally go home. The others still had to wait… Never go to the ER of this hospital unless you like to be ignored. Or if you like to look at the sunrise even though you went to the hospital in the middle of the night for antibiotics. Such a shame…

Was passed around to 5 different nurses (only one of which seemed to care) over a 6 hour wait time, all to eventually be told that nothing was wrong with me despite having near-crippling abdomen pain and the only solution offered was more painkillers. Still trying to determine my ailment but I'm horrified at the "oh well good luck" attitude many of the staff have. If 0 stars were possible that's what I'd be giving here

My time as an inpatient at Ross Hall went smoothly & I was made to feel comfortable & felt that everything was explained clearly & staff ensured that I was never in need. However, the discharge process could be a little more streamlined, but other than that I was impressed with the service I recieved.

I can honestly say I was delighted with the whole experience. I have never had an operation before and was totally at ease from the minute I walked through the door. The staff at Ross Hall are nothing short of excellent, my consultant was amazing, the porters, reception staff, and especially the nurses, who went over and above for me, were just great. I am so grateful and would highly recommend Ross Hall time and time again.

I received day surgery here for an issue after 2 years and wish it was only sooner if I had only known about them then. For it being a hospital of course there helping all these individuals through their personal medical journeys, but as soon as I walked through the doors it carried a warm light atmosphere and every single person was polite, smiley, happy and helpful with high warm energies. Truly was an exceptionally experience and most definitely could never see a mistake being made the amount of checks and repeats and signing off ensuring no room for error on that part. The surgeon Dr Paterson was every thing you could hope for instantly brings that energy were you feel safe and grateful he’s carrying out the procedure. Well done Ross Hall Hospital!

I used the hospital to have the services of Mr Afifi as I was due a hysterectomy due to endometriosis. Katie, his PA is excellent and always on hand to help and support. However, the booking staff were terrible with communication. I received wrong information numerous times prior to my pre op and operation and found myself making daily calls to resolve the matter. I made a complaint to the PA to the Surgeon and still nothing improved. Even on the day of my pre assessment I didn't have all the right information - wrong time and no address. When in hospital the majority of the staff were good however the communication between the nurses was not good and it was clear, as they messages regarding my requests were not been answered. Each nurse told different story for medication and recovery and it took one Healthcare assistant (Marty) to come in and get things under control and a proper plan in place. I only had one night approved by the insurance company and I ended up needing 2 nights due to not feeling well after the surgery. The staff were too focused on getting me out to make space for another patient that I was furious and stressed. I assured the staff that I was happy to pay the extra night and so was my insurance company. I was spoken to by at least 5 staff members to try and move me out when clearly I didn't have the confidence to leave the hospital because of my condition. We normally use another private hospital in London and I can assure that from now on we won't be using Circle Health Group again. The communication overall was not acceptable, the staff on the ward show they are overworked and tired and in turn pass this onto the patients. They are more focused on treating each patient as a business and not as a patient. Overall I was not happy with my experience and going forward will not use your business again.

I can’t fault the care and kindness of everyone who was involved in my surgery and on the ward afterwards. I had surgery two days ago and my surgeon was brilliant, he talked through everything with me and came to personally visit me on the ward twice to check in on me and answer any questions I had. I was admitted to Dudley ward and every single one of the nursing team that were on the ward were fantastic, they looked after me and are so kind and caring. I would love to thank each of them individually as I feel they went above and beyond. I would highly recommend my surgeon and the hospital to anyone who asked me where I had it done.

Everything was fantastic, in particular the nursing staff- Camilla, Marty and Mandy were fantastic. Everyone was friendly and kind and tried to make my stay as pleasant as possible. The food selection was great (even for fussy vegans like me!) I had a few issues after my surgery but the nursing team were brilliant and really went the extra mile to make sure I was comfortable and knew what to expect.

Mr Warner has helped me with 4 years of pain and numbness. Elaine in reception was so kind and thorough. Katie and Lisa who completed my admission were also thorough and explained all aspects of my care. Inga from Physiotherapy gave me lots of information to help with my recovery. Thank you to an excellent team!

It's been a week since my surgery, I'm recovering quickly, I'm feeling better day by day. I just wanted to say that I've been struggling with my health problem for several years. Hospitals and GP doctors gave me medicines and advised me to take painkillers. When I was desperate, I changed my GP. he sent me to The Beaumont Hospital to see doctor David Smith who, after examining me without hesitation, said ok, in a few weeks we will do the surgery, now I can finally function like a normal person, a big thank you to the entire hospital for their help and I would especially like to thank Mr. David Smith, I highly recommend it to everyone Beaumont Hospital. this hospital is top 10 special thank you for great help great atmosphere I felt like in a hotel with doctors special big thank you to Jacky, Olga and Kate

Amazing experience from initial consultation to final surgery and aftercare. Surgeon, Anesthetist Doctors , nurses, kitchen Staff are all amazing .Everything explained step by step.Nothing was too much trouble.lovely clean and modern hospital, lovely food. Would highly recommend anyone to have their surgery at the beaumont.

I would like to give a massive thank you to Sarah Hoyle, Mr Berber, my whole experience at the Park hospital was fantastic, every step of the way from being contacted by Sarah, admissions, Mr Berber and his team, right the way through to the caterers and porters. I have to say I was made very welcome and treated with respect

Due to the unfortunate pressure on the NHS it's necessary to have to fall back on private care on occasions. My Mum was in this situation and went here for a joint replacement operation. Impressed by respectful and professional manner in which she was cared for. Building interior itself is modern and completely spotless.

I was looked after extremely well at The Park Hospital, and treated with respect at all times. My room was very comfortable and the staff were always on hand for any needs I had, not to mention a joke or two! The food was lovely, a good choice of menu and always beautifully cooked and presented. So my thanks to all of the staff who looked after me, with special appreciation to Mr Henley and his team who were outstanding.

My treatment during my procedure and after was amazing. The Nurses especially Heidi & Sky were fantastic. I suffer with terrible anxiety and after the procedure my nerves were horrendous. I was having panic attacks continuously throughout the afternoon, together with low blood pressure and the effects of that. The nursing team and doctor were so supportive, kind and caring towards me. They made me feel very safe and cared for even when I was very frightened. After I got up unfortunately I had a bleed from my wound. There were nurses and a doctor with me within seconds of the alarm call. They stopped the bleed and help me to calm down. At this point Heidi made the call the keep me in overnight due to the bleed and my nerves. They were so kind as to let my partner stay with me in the room all night and provided her with blankets, pillows and refreshments throughout the night and into the morning. The overnight team were also incredible with me and I was discharged in the morning feeling relaxed and content that I was okay. I cannot thank everyone enough for the care.

Every member of staff was so lovely, helpful and wanted to help. I have never felt more looked after in a hospital setting so thank you. Massive thank you to every Nurse, support worker, physio that looked after me, not forgetting Mr Shah who did an amazing job of my surgery. I am so grateful.

The staff and care that they provided has been outstanding. I have been in the hospital for 3 days for a total knee replacement, I really could not fault the level of care and attention to detail from any of the staff, from the surgeon to the anaesthetist, nurses, physios and wider support staff. The room was great, well looked after and the food was beautiful. Highly recommended

Receptionist polite & engaging. Excellent consultant, Mr Louette. Catering professional & polite. Theatre staff & anaesthetist thorough & professional. Recovery team, (Post-Anesthesia Care Unit) lovely & kind especially one to one nurse, Anne. Physiotherapist, excellent, kind, helpful & knowledgeable. Pharmacist helpful with my meds. Ward staff excellent. Although, I encountered one nurse’s (bedside manner) somewhat curt. Nursing assistant professional, very thorough, helpful & kind. Thank you to all staff & team with my care.

I found the whole experience of hospital and treatment excellent. The staff were friendly and caring and I definitely will use your service when needed again. Well done.

The staff were incredible. They all looked after me so well and made me feel at ease. I was so looked after and couldn’t have asked for a better team. Amy was the primary nurse that looked after me. She was amazing, she explained everything made me feel at ease, talked me and my partner through everything. Miss Hazari is an incredible surgeon and can’t recommend her enough. She looked after me and made me feel heard and listened too. Matt the anaesthetist put my worries at bay. Annie was in the surgery with me, help my hand as I went under and was there as I woke. Paula the nurse at night was amazing and lovely while I was nervous.