Melanoma treatment in 24 Oncology clinics in Czech Republic

I am writing about my experience at ENT. The waiting room is always full and the waiting time is excruciating. But I don't think it's a personnel problem. He is very pleasant and accommodating. I am in awe of Dr. Anna Rumanová. Pleasant and very nice.

We visited the hospital with our son (3 years old) on October 28, 2023, he had an acute ear infection. At the ENT, a full bakery, or not a bakery, but a chair right by the elevator, my son cried there for an hour, but no one even noticed us, and the staff was constantly barking around (obviously with a snack or wallet in hand). Total disinterest. Waste of time for me, we went to Prague and I will never visit this hospital again.

I have two experiences, one when I collapsed from overwork (exhaustion) and I spent one night directly in the Interna. Amazing staff, hats off. The second experience is when the grandmother's rectal tumor was cut out and she was sent home without a stoma, after many emergency calls (from the general practitioner and from us) and threats (that we will not take grandmother back into care), the doctor apologized that it was a "communication problem" "The noise and the stoma were performed after a few days. Thanks to this, Grandma became so weak that further follow-up cancer treatment was not possible, and she died after 2 months of being bedridden at home. Despite my good experience with this hospital, I give only 1 star for obvious reasons.

I will not evaluate the care, but my partner visits the IBD center and gastroenterology, unfortunately for me it is at least desperate that patients booked for 7.20 wait for hours and often longer than 4 hours, unfortunately not for me...

After a visit with my daughter to the emergency room at the Department of Surgery (T) with stomach problems, I would like to thank Dr. T. Hráček and the nurse for their kind, helpful and professional care. All the staff, including the doctor and the nurse, and at the X-ray, CT friendly. The entire visit took place in a peaceful atmosphere. Thank you very much for your care. Eva Šantinova

Great post-operative care after TEP of the hip, wonderful surgeon prim. The important thing is that the sooner you start exercising before the operation, the faster the recovery will be. So thanks again💯

The hemorrhoid surgery and subsequent hospitalization went perfectly. I highly appreciate the helpful and friendly attitude of the doctors, nurses and other staff. The surgery department is very nicely renovated, in every room a clean modern shower, toilet, Smart TV, WiFi. The food is very tasty by hospital standards. Thank you very much for the pleasant course of hospitalization.

We completed the birth and follow-up care at the hospital. I positively acknowledge a parking lot with sufficient capacity and a price of CZK 10/hour. I also really liked the breakfast buffet concept. Of course, the quality of the food corresponded to the amount paid by the client for health insurance. The hospital's equipment also matches the price. The birth took place normally, thanks to extra-standard care (own midwife and doula). A very noisy renovation was taking place in the hospital, when the client's bed was also vibrating. So it was necessary to leave the hospital earlier. The behavior of the staff corresponds to the 20s of the 21st century in the Czech Republic. In other words, normal and nice during normal communication. In case of problems, arrogance and threats start. Some of the staff also only speak broken Czech. Overall, the vaunted Czech care has once again shown what it really is. No one died and in this case no one has any lasting effects, but would anyone want to go through it again?...No........I recommend considering the alternative of not paying for the birth in Germany or Austria. It can be stated that the care provided fully corresponded to the amount of health insurance paid in the Czech Republic.

Very unprofessional attitude of some doctors (Nguyen Duc, M.D. does not understand and is not interested in you and nurse Adéla is arrogant) in the gynecology department. Of course they will accommodate you and nothing is a problem, but my personal experience with this hospital is disastrous. In the winter of 2023, I underwent a hysterectomy. I was to be operated on by MUDr. Radek Poláček, who was absent at the time and no one informed me. All the pre-operative examinations were negative. After the operation, Mudr. Josef Hajči, who finally operated on me, came to me and told me that he had no information about me in the card and that he was sorry, he was very tired and we accidentally removed one ovary. After the operation, the drip dripped out of my vein, my hand was swollen, when I called the nurse she scolded me. They will never see me in this hospital again, although they have new equipment, but humanity and professional behavior are missing. it was the fourth one's turn and by mistake he also removed the ovary ovary

Try taking the elevator to the 10th floor at OCHNÍ.... You wait 10 minutes for the elevator. One then arrives full of Ukrainians, and in the other they transport the patient from the hall to the ward. After another 15 minutes of waiting in the green zone in front of the elevator (so that the elevator would even know that I would like to go up), I preferred to walk up the stairs..... Terrible 🤮

When you enter, leave all hope. This is one of the most desolate hospitals I have ever seen. I went here with my kid who had a medical letter for an infectious disease and needed antibiotics. The receptionist started bullying me because I couldn't speak Czech well, so she basically sent me home. I started yelling back at her and some other lady there told me to stop yelling because she felt offended by me. I told her that she could take her offence and shove it. I pay taxes here and I demand to be treated humanely. Eventually we got into the emergency where one nurse took off with my phone to show doctors there the email from our doctor. Then she made us wait. Finally, another nurse came out and helped us register. The registration lady was nice. We went to section C at 1st floor and the people there were polite. We finally learnt we actually had to go to another hospital. To sum up, if a car crushes me in the street and the ambulance wants to rush me to Lochotin hospital, I prefer to be left to die in peace, rather than deal with such people again.

Went to the emergency room because I had some infection or allergic reaction on my lip and they told me to come back in 2 days because the right doctor isn’t there. What kind of emergency treatment is that? Also they don’t speak any English what makes communication extremely difficult..

The emergency room is very bad, better not to drive, the doctor does not recognize a broken rib, not even according to the X-ray. Finally, on the basis of 30 x-ray images, he concluded that one rib was broken (whereas in another hospital they told us that 8 pieces were broken in total, based on the same images. Prescribed inappropriate pain medication that could have been life-threatening There are a lot of problems, I couldn't find anything positive, it's unnecessary to list all the problems Otherwise, a fee was collected even outside the emergency room In order not to offend, they were pleasant, unfortunately I didn't go for a coffee, but for a professional approach to a place where people are praised for being able to use X-rays, interpret images from X-rays, tomography, I'd rather not even drink. I will never trust a doctor again

At the Šumperk hospital, we have been dealing with abdominal pain, diarrhea, nausea, fevers and vomiting for two months. During the sono examination in the emergency room, the attending physician repeatedly said that there was no problem, despite the visible hernia. We will know the results of the colonoscopy 6 weeks after the examination, while the problems are still ongoing. Lax approach, lack of interest in patient comfort.

My reality is that 2 maximum satisfaction and now the third time never again at the orthopedics nurses disaster, not all of them, but after that they have children from Zdravka, so they give them a really nice example of total lack of interest in patients, they won't explain anything to you, they won't tell you. Both the nurses and the doctors of the house are acting like total idiots. Who invented something and is annoying there. Again, not all the doctors. And the food was a disaster, it was impossible to be sure. And again, only now, years ago, the orthopedics was great. And the food was great, so where is the fault. Well Asia in the lead. So they would probably like to change him to orthopedics there

Hello, I recently had an operation at the EUC clinic, I can say that it is the best clinic I have ever seen) The ward is clean, with TV and Wi-Fi, everything you need and even more is in the ward ) the food is very tasty) Special thanks to the entire staff of the gynecology department!! Thank you for your professionalism, your sensitive approach to patients and your support!! All the best!

I had a surgery yesterday and I have to highlight the wonderful attitude of EVERYONE involved... From arrival to departure... Everyone is willing, pleasant, smiling, helpful, caring, considerate, professional... I can only recommend. Thank you very much.

Surgery, perfect care from doctors and nurses, all kind and helpful, highly professional. Standard rooms were clean, air-conditioned, with TV. The food was also quite good. A great team of skilled people. Thank you very much.

I do not recommend Dr. Monika Linhartová. You come to the doctor's office and you have the impression of her, what do you even dare to bother, unsympathetic. She completely ruined my whole view of the clinic, so I will have the operation somewhere else, where they have a different approach. I work in the healthcare industry, and I haven't come across this, I don't understand how they can employ her like that.

I had an appointment at Mr. Kříž's orthopedic office, the fact that I waited another hour after the appointment time is really a minimal problem. After arriving, the doctor wrote not even one third of what I told him in the report and that he left out big details (among other things, the fact that I had already completed laser therapy and the problem returned after 14 days !!!). He examined my problematic ankle and Achilles tendon, saying that a sprained ankle can hurt for six months and that there is no swelling, no pain, and neither does the Achilles tendon. He didn't send me for an X-ray, x-ray, anywhere, and he said I can slowly start lifting weights. Of course, it didn't seem like it to me, I had the problem for over 4 months at the time, and minimal exercise in the form of a longer walk was not possible without pain. I made an appointment with a specialist elsewhere, and wonder of the world, the ligaments in the ankles were already fused but they were torn, the ankle was swollen because it was filling with water and there was a small inflammation in the achilles, which was still causing quite a bit of trouble. So it is really sad and outrageously rude at the same time that they allow themselves to treat patients like this at "Pírkáča"! You still really feel like you're a nuisance there! I don't understand what we pay health insurance for? To imagine, if I were stupid and followed the advice of Mr. Dr. Kříž and started with loads, I would definitely renew the whole problem and with great certainty make it worse. So really no for me, I actually don't even understand that for orthopedists it's probably an acute condition, until when you can't walk and only after that they may examine you a little longer, but to discharge the patient and not even send him for an X-ray when, among other things, he fell down the stairs is really a great approach. Thumbs down and never again! I am wiser and I have understood that I will not set foot in such a sloppy workplace again for anything and I will look for specialists who will not only accept you faster, but will really examine and offer comprehensive treatment! And unfortunately I have to give one star to let the review go on, otherwise I wouldn't have given one!

Super!

We came with an urgent emergency during the night. They rejected us and told us we should go to the doctor the next day. Extremely unfriendly and the „doctor“ was completely overslept. We didn’t receive any medical assistance

The best ER experience I have had in my entire life. I saw the doctors about 5 times for different tests, each time it took maximum 2 minutes to be called in. I was constantly being taken care of, had things explained to me, always asked if my problem was getting any better. All of the doctors and nurses I saw spoke perfect English. Huge props to MUDr. Marek Žižka and MUDr. Klara Brezovska, they both did an incredible job. As for the prices; I have VZP and the only thing I had to pay for was 90 kč for the ER entry, other than that, everything was free. Stellar experience, extremely satisfied, truly recommend this place.

When I first came to the hospital, the reception was empty so after waiting 10 minutes a security guard had to direct me to a emergency room where I gave the staff my papers, after I was called inside the staff was extremely rude, asking me why am I going so late for a emergency and why I couldn't go yesterday. So after the doctor took some samples of my blood I had to go for a rentgen, where the staff was nice. After that I went back to a emergency room where I had to wait for 2 hrs (I was the only patient in the room for the 2 hrs). After the 2 hrs and 20 mins passed I politely asked the staff if I had to wait much longer. The rude sister told me it's going to be when it's going be now take a seat and wait.... I wouldn't recommend this hospital to anyone. Especially the emergency section. Truly the worst experience.

I only visit the hospital emergency when it is very urgent, unfortunately I have never left satisfied. They didn't give me proper examinations, the drugs prescribed for inflammation in the body had side effects of "possible formation of inflammation in the body". If you have to call for the results after 3 days, you have no chance to call. When I passed out in the corridor, the lady from the cafe upstairs had to help me, because two of the sisters had a lunch break, so why should they help me, and the third one preferred not to see me. There is no point in solving anything with management - they will always turn everything against you and sweep it under the carpet.

Recently I took my friend from Poland to this hospital, the doctor demanded 3000 Czech crowns, explaining at the same time that if she was Czech, the service would be free. I’m wondering how much funding for the construction and ongoing maintenance of such a resource in the region comes directly or indirectly from EU resources?

Nice hospital, kind staff, there is a parking.

Prumer

Emergency on sunday morning, professional servis, all in one place, x-rays, ultrasonic, labs, all pretty fast, nice nurses. Do not use nearest first toilet at ground floor, use the other one, check out the paper, otherwise... In general, best solution, if you need a help urgently.

Ok

The worst hospital I have ever visited, the staff is thinking that they can figure what problems are important and which are not. They just thought I have nothing important to work with, so just said to visit another doctor. The next day morning another doctor said that I should have come earlier 🫠 I hope they will be treated like they treat other people!

No complaint about medical stuff. They are kind and very professional as always, however woman at reception with red hair at that info point kiosk at entrance is very arrogant and rude not only to us but while i was waiting there same behavior with all other patients.

The worst hospitalization I've ever had. Mean nurses, no one wants to help, one time I was yelling for help from 16:00 to 20:30 to only be said to shut up. BIG THUMBS DOWN

The staff is very cooperative. I visited the hospital two times with my different friends. One of my visit is in an emergency case, and they treat very well.

Yesterday's emergency reception at the ophthalmology department was quite nourishing... At the reception, the lady told us on the "spokesman" that the doctor was operating and we would have to wait at least an hour. they left it outside where 2 more patients arrived, so we wouldn't all be able to fit in if the weather was bad. The treatment itself then proceeded quickly, the doctor was pleasant, professional and everything went perfectly well.

Super

Had a bike accident, broke my elbow and collarbone and got admitted to Thomayerova. Very satisfied with the entire treatment from arriving at the emergency until being released 10 days later, after two surgeries. I do speak some Czech but not enough for everything. Neverthless, all the nurses, doctors and other stuff were kind and friendly. We managed to get along using google translate and even have some fun while overcoming language barriers. Never felt as "they have to deal with another foreigner". I wanna thank everyone who took care of me at pavillon G3

Been there with severe lower back pain unable to even stand straight. I have been told that it will be some waiting time between 1 to 2 hours and i accepted that. After 4 hours i asked the nurses why noone from the people in waiting room have not been approached by a nurse or some explanation given to the waiting. The doctor was chatting all this time with the nurses ignoring the visible pain suffered by the waiting patients . Only after i raised my voice they decided to call me inside the cabinet for a check. This without carrying that a lady patient who was there before me was visible crying out of pain in the waiting room. The lack of empathy and respect i have never see before in a Prague Hospital. I did heard about horrible stories coming out from Thomayerova Hospital with some high profile cases on national television and i was hoping that after this some measures were taken by the ministry of health. Obviously there is business as usual. Avoid with all costs. Now i came to Neurology Clinic in Prague 2 and i feel better just by the kindness and empathy the staff have showed me here.

I got chest infection and I admitted in this hospital.i am not Czech and I don't speak Cezch at all.But almost all Doctors here speaks good English and Nurses hardly speaks English but they are kind and they know they job well,so no need to communicate much..Here Hospital food is on another level..each food design according on your diet and health conditions..thank you all the team members of this Hospital.🙏

Today we were at the children's ENT emergency, all the staff we met were very nice. From the receptionist, through the nurse to the doctor. We didn't meet the cleaning lady, because we hardly waited and immediately took our turn, but I believe she would be smiling too :-) I was surprised by the modern environment - we are not local. Despite the fact that I hope that we will no longer need the local hospital, when the need arises, I will not hesitate to drive here even if it is 80 km away. Thank you

I recently had the opportunity to spend a few days at the hospital, and I would like to share my experience and write a review of this hospital. Here is my opinion: Regarding my stay at the hospital, I would like to highlight the excellent care I received here. The staff was friendly, professional and willing to help. The doctors and nurses showed interest in my health and did their best to make me feel as good as possible. I appreciate their expertise and ability to explain my diagnoses and treatments. Regarding the facilities of the hospital, I was pleasantly surprised by the modern and clean environment. The hospital has advanced technologies and equipment that contribute to the high quality of care provided. I was informed about all media and tools that were used during my stay, which gave me confidence and a sense of security. The menu was varied and healthy. The staff was interested in my dietary preferences and the diet was adapted to my needs. All the food was fresh and tasty. In terms of communication, the staff tried to maintain open and clear communication with me and my loved ones. They explained all aspects of my treatment and gave me detailed information about my condition and possible treatments. I always had the opportunity to ask questions and get the necessary explanations. Access to visits was well organized. The hospital had rules and restrictions related to visits, which was understandable for patient protection. Despite these measures, I was able to see my loved ones and get the support I needed. All in all, the hospital provides excellent care and I'm glad I had the opportunity to be their patient. Their professional and friendly staff, modern equipment and careful communication create an environment in which the patient feels safe and well cared for. I would recommend the hospital to anyone looking for quality healthcare.

Cheb never again! We came to surgery with heel pain. At first the doctor said that we should wait and after 4 hours he sent us to the emergency room for adults, saying that we had to go there. So we waited for 4 hours completely unnecessarily and the doctor was even more arrogant. He acted like we weren't even there. So here I am already in life.

Doctors are quite busy but friendly. On the other hand, outside staffs are rude they dont speak english , if you are foreigners or without appointment its gonna terrible .

If you come here be prepared. I came for an infusion and left whit a thrombophlebitis. I waited 11 hours in the emergency and did not get any painkillers. I am working with my lawyer to sue them, don't go here.

One of the staff thought that I don’t know any czech and smiled at me while saying czech insults directed to me in the waiting area The worst hospital I’ve seen in my life The most disrespectful and least helpful staff team I have ever encountered They should focus on patient service, cleaning the hospital, and teaching their staff not to be absolutely disgusting and racist towards foreigners, Im really glad I didn’t get my treatment there in the end

Give a birth here on September. All employees were very professional, helpful and nice to me, during the birth and during the staying.

The Nurse Lady at the Evidence Pacientu was so rude, I was trying to speak in Czech even tho I understand just a little, she was literally shouting at me, while I asked how long after doctor is coming because I was going through a pain, She really doesn’t know how a nurse should talk with a patient who comes for a emergency treatment. It was such a bad experience.😕 No complains to the doctor, he was so helpful and Understanding.

The ophthalmology emergency service of the hospital, situated at floor 16, is quite bad,in the sense of the attention from the part of nurses and doctors, I went several times, and just two doctors from 6 where nice to me, I don’t speak czech perfectly and I was trying to make me understand talking in czech, majority of them didn’t want to understand me.... recommending sant Anne.. the crew there it’s seem more profesional and trying to find a solution to my health problem.

Hernia operation. I had a hernia for years. It started to be worst so i decided to go for operation. Waiting time to get operated was 4 months. Not great. Not great ... I read somewhere it is result of cutting staff. Experience with the doctors was however great. I was operated by a young Female doctor M B (thanks again you are great and talented) I stayed altogether 3 days in hospital (one day before operation and 2 days after ) they removed 2 hernias, one lomparoscopy and one net stitching. The nurses were great and helpers too. I would have liked being helped to the door for exit process. I walked out with spinning head. Very very very bad experience was front desk administrative nurse. miss J. She either hate people or her job. Who knows maybe both. Her approach and the words used were conflictual and distasteful even if i was nice. Pain was very manageable 3/10

Crazy person on the line. Just not normal to talk to people like that. Why do you work in the hospital if you hate them so much?

I went to this hospital several months ago to run some tests. Upon trying to reschedule an appointment for a checkup, I was told that they do not accept foreigners, despite the fact I have Czech residency, and was referred elsewhere. The level of unprofessionalism is frankly appalling; it appears the staff at this hospital has forgotten the fall of communism was over 30 years ago.

Very disappointing experience. My mom fell very sick while on a bus traveling from Austria to Poland through Czech Republic. She fainted, vomited, had seizures and was unconscious for 40 minutes while waiting for the ambulance. Ambulance took her to this hospital, wasted time on checking her insurance instead of helping first and foremost, and made her wait for a check up for an hour in an emergency department. Later, after receiving medical help my mom felt very thirsty and asked for a glass of water. She had to ask several times different staff, and all of them didn’t bother to help and just said there is no drinking water available (however, my mom could see two bottles of water on a table and an electric kettle, probably the staff’s, but obviously they didn’t want to share). My mom felt dizzy and weak, and yet had to get up and go to toilet to drink tap water. Just after 2 hours of staying in the hospital the staff asked my mom to vacate the bed even though she still felt very dizzy and nauseous. Just a reminder: she was in a unknown city in a foreign country took off the bus because of an emergency medical accident. The hospital staff couldn’t care less, they just asked her to leave because according to them she already “got all needed medical assistance” and “ready to leave”. She had to quickly book a hotel room and leave. When she asked to help at least with getting a taxi, the staff again acted reluctantly and didn’t help in the end. Unempathetic, unhospitable and unprofessional. Me and my family members have experienced medical assistance a few times in several countries but never had such a bad treatment.

Definitely among one of the best teaching university hospitals in the Country, spacious, with a lot of subspecialities including cardiology, gastroenterology, ENT, etc..

Very efficient. Arrive and take a ticket then wait to be called. They take your details and then you are seen according to your needs. English is spoken.

Got my Covid (#5) vaccine at this facility. Vaccination center is located in building/pavilion E next door from entrance E7. Hospital is easily accessible via public transport/trams. The service and staff are very efficient. Dr. Mankovecky (fluent in English) and his nurse are extremely friendly and pleasant. Appointment is required and recommended for the vaccination services. I recommend this facility!

This review is for the ULZ department in this hospital. I went several days to the hyperbaric chamber. The team was the best one I've ever encountered in Czech Republic, doctors, nurses, technicians, everyone was nice, positive, polite, helpful, and dedicated. They took the time to explain everything to the patients, are nice and smiling everyday. For the first time I felt they loved their job for both the medical part and the human contact. Special thanks to Mila, the nurse who took care about me all along the procedure. Please do not change anything! And for the hospital in general please take this department as an example!

It’s really a very good hospital. As I don’t speak Czech, it may be a problem in some places. But here it is very good. It’s like an international hospital. Everyone from the reception to the examination doctors all speaks good English. There is no problem with being treated. And the waiting time is not long at all.

a hospital has it's own aura decorum. the medical staff here are really powerfull not obeying the rules, wich is one of the main building blocks of great morale here and the overall success rate here, where you are in a care of true proffesionals

I tried to contact them for several days!!!! I sent emails, I called to the reception and she redirected me to a wrong department. There they gave me another phone number but they don't pick up for 2 days!!!! Hopefully their emergency department works faster.

Unfortunately we had to visit Stomatochirurgic department on Sunday evening in emergency with our kettle nephew who had an accident and the tooth got broken. The nurse was very nice to us whilst we were filling up all the paperwork. Meanwhile doctor A. Ščerbová arrived and told us her opinion about the necessity to take out the tooth. We were worried to make the decision quickly and she was so nice and patient that didn’t mind to explain everything to our family friend (dentist) over the phone. Whilst the procedure started she was communicating with our nephew, explained him everything and shortly it was done. Really amazing experience and lovely professional, but still kind attitude of the nurse and the doctor. Thank you very much again!!! PS: there is massive car park with 50czk fee.