Arthroscopic arthrolysis in 1 Orthopedic surgery clinic in Florence

The best ever experience on my delivery stay🤗💐. Even though i'm not italian speaker they still managed everything perfectly and communicated in english. Best doctors, nurses, and all other staff. Superb service. Healthy food. Happy & comfortable stay. Thank you for making my delivery experience smooth, unforgettable and perfect! Much love! 🙏❤️💐

I have to thank to doctors and nurses for saving my fiancé’s life when having acute pancreatitis. Everyone was very nice and kind, there was no problem talking in English, doctor and nurses were all very emphaticand kind. The emergency came in 30 minutes, after arriving to hospital my fiancée got help immediately. Thank you for doing your job on 100%!

One the best hospitals in Tuscany. Particularly, I’ve found the staff incredibly helpful and emphatic. Differently from other places in Italy where foreigners are often looked down and staff doesn’t even try to speak English or give simple directions, I’ve personally witnessed nurses trying their best to give clear concise communication in English to help out foreigners looking for a specific exam.

Rude staff and uncommentable reception.... I had to do rehabilitation but then I was in a small room with two other people, one of whom was very ill and should have been sheltered elsewhere, but instead it was always a huge mess, when I called the nurses at least half an hour passed. now and no worries about turning off the TV at a certain point. I ran away after one day, a nightmare!!! Terrible food and rehabilitation done in the room together with two older people but I didn't see the shadow of a cardiologist, where there was always the person who was very ill..... It goes on only due to conventions... Put the rehabilitation in Papardo!

Visit carried out a year ago for an operation on the hand and still without an answer.. but 90 euros for the visit immediately taken.. very little professionalism from the nurses to the doctors not to mention the switchboard service.. poor!!!

I was admitted to the Rehabilitation Center followed competently by Doctor Ferlazzo. I thank the head nurse Mrs. Rita, all the nurses, physiotherapists and collaborators, for their continuous assistance and availability. The only flaw, contacting the COT is a challenge

Excellent

They ran out of my blood type and decided to use pasta sauce instead. now im on my death bed at age 22 with severe blood poisining. 1 out of 5 would not recommend

An "American" hospital where they cannot even speak two words of English. I thought I had a chest infection and wanted to consult with a professional to hear his or her opinion. The staff was unfortunately not able to help because of the language barrier.

The girl at the Cup center gave me some WRONG information yesterday in a rather annoyed manner, as it is no longer possible to book visits and tests at the counter. So I queued for check-in, only to be told by a more knowledgeable colleague of his that for a week it has been necessary to book visits and tests by connecting to the Lombardy region's booking site or calling the toll-free number... terrible service! I wonder, but is the Cup now only used to collect the ticket at the time of the visit to be carried out? You are also NHS, you generally go to hospital when the citizen is not well, he is not there to go for a walk, give an empathetic communication course to the employees who are at the CUP, it will be useful for them and for the citizens who go there , 90 percent elderly people.

The lack of communication on the part of some hospital employees, nurses and doctors led to a deep mistrust of the medical act. At the same time, the existence of infections in the hospital and the lack of knowledge of the minimum procedures in patient care led to the granting of this negative rating. The lack of empathy and the lack of understanding of the emotions that patients go through make me believe that the hospital employees are not properly trained to care for patients who are between life and death. For some hospital employees this job is like repairing a car or a broken fence, no difference.

Unfortunately, I'm not Italian. To be able to fly to Spain it is mandatory to present a certificate of a negative qPCR test that includes your name, your ID number and the date, in English. Apparently 92€ don't include printing the ID number, and they didn't print it even I insisted. Thank you so much.

Great people. Great view.

This hospital specifically just for children, 20 different division on large space in front of the best view the sea. helpful doctors and nurses.

Famous hospital for children. Warning: for urgencies, the waiting time can be quite long

They were really kind, respectful and fast. The main doctor spoke English great! We went to the emergency room on Sunday, but they were fully ready! Thanks

They should say it's closed on sundays, I walked around all the hospital surroundings trying to find an entrance over 40 minutes walking and nothing, every single gate was closed had a medical emergency.....

It's a massive/impersonal hospital so I shouldn't have expected much. My first interaction was booking the appointment (waited over 2 hours to do so), upon which I approached the sportello and the woman just stared at me - literally no words. As I asked for the appointment to be booked, she took my paperwork without saying anything, printed out the confirmation and still said nothing - not even an explanation of when, where the appointment was, etc. I have never had such an intensely impersonal and rude interaction (or lack thereof lol) for something so nervewracking. Really not looking forward to the actual appointment with the doctor if this is what the staff is like. Awful. You'd think someone working in a hospital would even *attempt* to have an ounce of empathy, but no not here.

Waiting times of more than 9 hours!! Cannot recommend going there if there is any other option. Absolutely understaffed. No air conditioning in the waiting room. The vending machine only takes coins, therefore big risk for dehydration. Haven’t had a worse experience in a hospital ever.

Being a tourist in Bologna and having to attend Pronto Soccorso was daunting, however my experience of the treatment I received was first class. Most of the staff spoke English at a level that I could understand what was happening regarding my treatment, from doctors to porters. I am very grateful for the medical care that was provided during a time of stress and pain.

Bizzare standarts for European Hospital, emergency waits are due 6 to 12 hours.Shortage of staff is visible and maintenance of the hospital is bad, terrible experience.Shocking