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We also experienced the worst possible care. We were there the same night, September 11, 2023, when Marcia Lorena recently posted about the inhumane treatment toward her 87 year old grandmother, who the ER refused to treat. We are witnesses to this horrible treatment/nontreatment. We also were ignored for 3 and a 1/2 hours. We believe we were ignored because we are Americans. Several wonderful German women helped us by asking in German when my husband would be seen. They helped us four times. They were appalled that no one would see us. The desk person kept telling us that we had to wait and that they did not speak English. However, they told us a female doctor spoke English and would see us soon, but never did. It was 10pm at night and no one was in the Emergency Room and they still ignored us. During the 3 and 1/2 hours, we saw lesser cases come in and get assistance, while we continued to wait. We eventually left. I can tell you this would never happen in the United States of America. In the United States, they take you and care for you, no matter what country you are from. I wish these ER hospital personnel could experience the helplessness that we felt when they ignored us, when they are sick and outside of Germany, but unfortunately, if they are traveling in the United States, they will be well taken care of. Shame on them! Also, the Hospital Northwest should receive ZERO stars, but I had to give one, to do the post.

I was in for a sleeve gastrectomy and I could not have wished for better care in the week I was there. Absolutely amazing staff!

Management needs to be improved. A lady called me to cancel my OP the day before and said I have to wait 2 months even though I did all the pre-OP exams and of course arranged my work for sick leave before 1 week of hospital stay. When I asked if I can have the surgery with the same doctor who examined me, she started to yell, HE'S NOT MY CHEF ANYMORE in German and hung up before I responded. So I had to find another hospital to have OP. I don't understand how they can throw out a patient when their own doctor strongly suggests a surgery urgently. Also, why do they have to get ANGRY at patients just by asking questions who's already suffering and feeling already miserable?

Unfortunately, i have encountered biased towards forwigners attitude here. I had an appointment at Hasan Ünlütürk on october 6th 14.40. We were late, but registration was completed, payment made and we were waiting in front of doctor's room at 14.55. Doctor was not there, the woman that works with doctor (i will call her hostes) said since we were late he went to another side of the building to treat another patient. I said ok, then doctor came at 15.07. Hostes said that since we were late, she cannot accept us to doctor's room and took TWO other patients in front of us. This was unfair and rude attitude which resulted in us waiting for almost 40 minutes.

I don’t recommend this place for foreigners at all. Their staff are very rude and kind of racist. After reception didn’t help, we asked their information desk and they sent an English translator (a very good person) with us. In reception the staff again start fighting with the translator and especially one of them, a woman with hijab, start yelling at us. I asked the translator the reason and she said they are saying”Turkish people are priority!!!” A very regular doctor appointment and a blood test took us 4 hours to wait and we were very exhausted. I’ve been leaving in turkey around 5 years and that’s first and the only time I’ve seen such a bad behavior from Turkish people.

Should be avoided by foreigners. Irresponsible reception service. My sick son and I visited this hospital at night (3am) in emergency because of high temperature (40 degrees). No one person at reception knew English, no one knew how to apply insurance, no one was interested to help my son quickly - they offered me to wait at reception 2 hours, when pediatrician arrives. Only after pressures by insurance support service they took us to the doctor (very good one, to be honest). If you need to emergency help and professional organisation, chose another hospital.

This hospital is very bad. They don’t know what communication is. This is not Medicana (International) but MediKill Turkey. Stay away from Selin Merih Urlu and Ugur Sahin. these two are not doctors but butchers. They killed my best friend with cancer treatment. Gary from Holland.

Had an operation at the orthopedics department and stayed for a day. The close attention of the medical staff (especially Ms. Ece, my nurse) and the competence level of my doctor, Prof Dr. Şadan Ay were amazing. I don't recommend anybody to get sick but if you are sick this hospital is the right chouce to receive the best treatment

I was really disappointed about the service,my wife had to wait for more than 30 minutes to perform a PCR test even we were the only ones looking for the PCR test. The day after I went to get the results they couldn't even have the results paper in an envelope. They just gave us the paper. I hope you will improve your services and pay attention on those observations.

Disrespectful and unprofessional Long waiting time (3 hours) after which the Opthomologist decided he will not perform any additional test since this is a follow-up visit. He is rude, unprofessional and deserves to be notified for his unhumane behavior.

I went along with my antibiotic medication. Despite having private health insurance, they charged me 150 TL for just one injection. Other private hospitals are charging only 45 TL. I will definitely not choose this place next time.

I went through a horrible botched surgery at this hospital by Prof. Dr. Necmettin Kutlu. I am left with necrosis, ischemia, and skin ulcers. Yellow liquid does not stop coming out. I can't move, walk nor sleep. He caused a permanent damaged to my skin so I have to redo another plastic surgery to fix all those issues up. He left me with no surgical corset as he did not have my size so after healing, my skin will be wavy, I was near death and God kept me alive. Do not go there please. Besides translation team makes fun of patients. Very poisoned environment.

Literally the most frustrating experience ever. They asked me so many questions before an appointment was made and they said I was cleared and everything was set for the day they'll see me. I arrive to my appointment and was turned away and was told something completely different than what they told me on the phone. They even had the audacity to say come next week instead than we can check you. Worst place. Don't go there especially if you're a foreigner.

souls fly loose. Feeling to the like now. We flew, here forever.

Ewha women's university hispital emmergency service is the most disgusting hospital in seoul.my baby was failed from table and injured on his forehead,teeth and tounge and i went to this emmergency to check if brain trauma happened to my baby or not.but,amazingly they said first test corona but he has no any sign and they sent us to quarantine room and locked it.....waiting there longgggg time with this little baby who was hungry and sick.so am so upset and left the hospital.what kind of hospital is it?howmany time should i wait in that locked room alone?

Because this is a bigger hospital, I had a endometrial polyp removal surgery here. The male doctor (Ji Byeong Cheol) however, botched up my surgery and I continued to be in pain and bleed for months. His attitude was extremely rude and vague when asked questions and claimed I was the only patient to have issues. He then suggested we arrange an endoscopy. I decided not to go with the endoscopy with him as I already had trust issues. In the end I had to get a second surgery from another hospital four months later. It turned out my polyps were not removed and bacteria had spread inside my womb causing an infection. Hence the pain and why I had to wait a longer time to recover before I could get the second surgery. I didn't even see Ji Byeong Cheol’s face before or after my surgery nor receive any explanation and was dismissed right away, so to be honest, I don't even know whether he performed it. The worst and most traumatic experience of my life.

Large hospital in excellent condition, it gets crazy busy during the day. They definitely need more parking, elevators and pretty much everything else.

Nurse station in the department of dermatologist they have no manners when u talk to them they just watching their phone no any reply and their behavior is so rude. i experienced on 20221219 around 12 noon. i will give 0 point. And also doctor's has no experience they just remember some medicines name and prescrib those everytime no matter what problems patient have everytime they are just sale their some cosmetic products. I recommend them to open cosmetics shop instead of treats patient.

Great experience. Went there on a Sunday evening urgently for our kid. The paediatrician on site suggested that a specialist should see her. They called him and he was there just for us in less than an hour.

Exorbitant prices were charged for a single D-DIMER blood test. We were charged 120 euros for this test, whereas at a private microbiological practice in the heart of Thessaloniki, without any insurance, the cost was only 10 euros. If you need to undergo basic blood tests, it's advisable not to choose this facility, unless you have private insurance. Furthermore, the staff responsible for blood sampling seemed to lack experience, and they appeared quite inconvenienced when I requested the use of a smaller needle.

Truly grateful to this hospital, my mother has been receiving treatment there for the past year and a half. The oncology department as well as the department dealing with international patients have truly showed exemplary service. The doctors that have helped us have been beyond amazing and I would not have chosen any other hospital. The nurses have also been helpful, joyful and kind. We now do all our medical services there, and travel cross country to get there, including myself and other family members.

Travelled here for ankle arthroscopy from Canada and all I can say is great things about this hospital. All the staff(especially the international department) were very supportive and welcoming. Thank you for making this trip very easy for me!

I want to give a warm tribute to the incredible team at Lokman Hekim İstanbul Hastanesi, a place that exceeded all my expectations. Special thanks to Dr. Atilla Akova, my remarkable surgeon, and Dr. Selma SEZER, anesthetist, both professionals with extreme care for my life. On the 4th floor, I witnessed a level of care that goes beyond excellence. The attendants, true heroes, are available 24/7, providing continuous support and impeccable health care attention. This hospital not only treats medical conditions but demonstrates a real commitment to the holistic well-being of patients. My successful journey began with the recommendation of Sueli, a friend who also went through here. Initially apprehensive, I was enveloped in a sense of security witnessing the professionalism and care that permeate every interaction in the hospital. Special thanks to Mrs. Juliana Freitas, who facilitated the entire process with kindness. I highlight the dedicated attention to the Brazilian community on the 4th floor. The attendants, with admirable effort, seek fluent communication, including in Portuguese. The presence of an interpreter and constant support in understanding instructions create a welcoming and inclusive environment. To the attendant checking my progress and the doctor making attentive visits, my sincere thanks. The Lokman Hekim İstanbul team shows an unwavering commitment to every life under their care. I express deep gratitude for the exceptional standard of care provided by everyone in the hospital. This is more than a hospital; it is a haven of care and compassion.

I recently had a hair transplant for Lokman Hekim hospital. I travelled from Australia Melbourne. I had the help of Medeni Kaya who helps international clients. She helps with VIP transportation and 5 star accommodation. She greets with you with a warm welcoming smile the moment you walk in and is with you. She is with you for your consultation operation, follows up with everything you are untitle for. Lets not forget the doctors I’ve had many operations at different hospitals around the world but the team at Lokman Hekim Istanbul Hastanesi by far is the best i have worked with. Thank you to all the staff and doctors and special thank you to Medeni Kaya for all her help ❤️

If you are looking for a doctor that will be supportive, caring then look no more than Dr. Yasmin Kazi, trusted to provide quality and compassionate care. The best thing about her is her honesty. We totally trust her. When we came to Bahrain Specialist Hospital, we experienced that the doctor was very patient and gave positive hopes since the first visit. She treats and counsel her patients very calmly and with empathy. She is very friendly & supportive, listened to our doubts & resolved them carefully. We were happy with the decision we made in choosing BSH. Today we are pregnant and so very happy & appreciate Dr. Yasmin for her experience, regular observations and timely decisions and medications. We would like to first thank Almighty and then Dr. Yasmin Kazi. My heartiest best wishes to you doctor. Thanks for helping us in our difficult journey, by you it became a lot easier.. May Almighty bless you..

Dear Dr Yasmin Kazi I am writing this review to express my sincere gratitude towards you for my recent treatment that I went through. I am beyond satisfied with results and your dedication towards your patients. You are not only a skilled doctor but a wonderful person. You always keep in touch with all your patients and even you assisted and guided me on your holidays. I am so grateful for that. Your caring attitude and genuine liking for your patients differentiates you from other gynecologist.

Dear Dr. Salil and Lily, I am writing this review to express my sincere gratitude for the recent plastic surgeries I had at Bahrain Specialist Hospital. I cannot thank you enough for the amazing work you have done and for the excellent care I received during my stay. Dr. Salil, you are not only a skilled plastic surgeon, but also a wonderful human being. Your professionalism, expertise, and dedication to your patients are truly commendable. I am beyond satisfied with the results of my surgeries and I am grateful for your guidance and support throughout the entire process.I would also like to extend a special thank to Lily for her exceptional nursing care. She was always there to assist me with any needs or concerns I had, and her kindness and compassion made my recovery much easier.I am truly grateful to have had such a positive experience at Bahrain Specialist Hospital and I cannot recommend your services enough. Thank you for making my journey to a better version of myself a smooth and successful one.

Probably the worst hospital I have ever been in! The nursing staff generally is rude and extremely unhelpful! DO NOT COME HERÈ....GOTO ANY OTHERHOSPITALlyou can...dirty and disgusting

Disgusting place. Five days at the maternity ward, room was not cleaned once. We cleaned the bed from blood and dirt. I'd call that a scandal!

I would not recommend to seek medical treatment at the Galilee Medical Centre in Nahariya. It is old, dirty and the Russian doctors & nurses are unkind & cruel. My daughter was in the covid unit so we could not visit with her, she was very poorly and was left in tears and begging for pain relief on many occasions. She was under the care of an ENT specialist who said she needed to stay in hospital until she could swallow food and drink but some of the doctors kept telling her that she shouldn’t be there and needed to go home. Thank God I could get through to the department by telephone and would be persistently calling for the staff to attend to my daughter. The area where my daughter was put only had 2 other patients, so it was not busy. The ENT specialist advised that she drink very cold water or suck ice and to eat very soft cold food like ice-cream or yogurt, she was not given anything. They took another covid test which came up positive but because it had been 5 days since her first test they discharged her from the covid unit and transferred her to the internal medicine ward for observation. The ward was very small with 4 old beds, broken equipment and the toilets were dirty with no toilet rolls, but the doctors were friendly and helpful, even though my daughter was never given the food that she asked for. The other patients in her ward had relatives staying all night so it was noisy and my daughter could get no rest with all the loud talking and videos being played out on their phones throughout the night. She had been on intravenous fluids and the doctors left the needle in her arm which caused severe bruising and was very painful. The release procedure was relatively short and we were thankful to get her home and never to return there again!

Family hospitalization: Guardian review^^ Transportation: Connected to Balsan Station subway. very convenient Procedure: As of 4 weekdays, there were not many people so there was no waiting time. Hospital: The new building is really nice. So pretty. Especially the 4th floor garden.... If you act like a guardian in a hospital room while feeling like you're in a gallery, you're bound to get depressed. I didn't feel depressed as I walked around the buildings with the patients, exercised, and looked at the pictures. Personally, it was better than when I stayed at a 5-star hotel in Seoul. ;; lol Especially at 5 o'clock? There are no people after 6 o'clock, so it's really quiet and nice. Hospital room: I've been to various hospitals and have been a guardian several times, and this is the cleanest. There isn't a single hair in the hallway!! The patient said the bed was very comfortable. Doctors, nurses, staff: in my case, they were all very kind. Convenience store: It is large and has a lot of variety, so it is very convenient. Restaurant/Cafe: Not bad. It's good because there aren't many people on the 4th weekdays. ☆☆☆Be sure to visit the 4th floor garden☆☆☆

Beautiful Hospital. FAST SERVICE. Clean and secure private rooms. State of the art facilities.

A big fan of Hospital Playlist. This is the filming location. The escalator, cafe & walkways are the exact spots. The garden & emergency area are at other locations. So dont go for wild goose chase.

Internal medicine dept מחלקת פנימי Staff barely gave me and other patient in my room attention. Room was filthy !!!! I hope I never return to this department. And ! 0nly 2 out of 5 elevators in one section of the hospital building was working !

Avoid this place if you care about your health, time and nerves. Unprofessional, filthy and show u attitude when you complain for waiting 3 hours for a 2 minute procedure. Simply terrible.

Absolutely disgusting, overall horendous people which gets worse the higher the rank of the staff. I come from a family with a background in medicine and am no stranger to hospitals and I already have a son in Holland so am familiar with the ins and outs of childbirth and a C-section. Now when my daughter was born my wife had her water break 38 weeks without going into labor. They kept trying to induce labor over and over and my wife ended up severely weakened and depressed. Only when I pointed them to their website that boasted their percentage of natural labour and put my foot down stating that my wife is not a statistic for the hospital they decided to proceed with a C-section. Now with my second son this only became a bigger joke. my wife have false labour for weeks on end she spent almost all her time going in and out of hospital because of that. through all that the decision to do a C-section at 38+5 was upheld. Also a lot of staff kept reminding her that natural birth was still a good option even though she mentioned roughly 20 times before that she was not interested. On top of that, by now Corona is a thing so children aren't allowed in the maternity ward. Well... That just depends who you really talk to because depending on who's working they really don't give a flying f#ck or start screaming at you. But meanwhile the room is covered in black mold which is apparently better than Corona and not an issue. Meanwhile they have no good solution for meeting the mother's kids except for 4 chairs outside the ward. Well I can't find any babysitter right now so we'll have to juggle who goes in and who watches my daughter. Get it together guys, your hospital and hospitality is horrendous.

Even if you have appointment, you wait too long. This is ridiculous. Time is precious.

Visit the hospital for a dermatologist that was recommended by a family member. Transaction was smooth, the doc gave all the information I need and explained what was going on. The hospital nice an clean and looks like a 5 star hotel more than a hospital. I paid $120 for the examination and they accept cc. You need to book an appointment ahead of time. Their mobil app is a hustle and has bugs. Book through website or call them for an appointment. This is why I give them 4 stars. After you book they call you for reminder and inform you the amount you will be paying. Arrive at least 15 minutes early as the building is big you need to walk and take elevator to get the section where you will have your examination. There will be paperwork before the doc examine you.

I've consistently chosen this hospital for several years, and it consistently excels in all aspects. I particularly want to highlight the excellence of Dr. Harika Bodur Öztürk, a caring and patient-centered professional who maintains her professional boundaries impeccably. I also received the Gardasil 9 vaccine and am happy to report that I experienced no side effects. Furthermore, I highly recommend Dr. Mete Dalbeler as a dentist for his professional and efficient approach.

My friend went there and she got frauded with a lot of money. She discussed all the price over call but when she reached there, the prices were completely different. I will not recommend this place to anyone

We would like thank you for best care. And a special thanks for dr Haluk Sirin and MELIKE OZDEMIR . We came from Israel for a trip and and needed and emergency surgery We are so happy that we got to the best place and got the best treatment Thanks a lot Batia and albert

We have been there for my sister’s problem . She was in great pain and she was struggling a lot for a long time . We have paid a great amount of money for the doctor and for the most basic blood tests. Doctor woman was so rude , she did not even look at our face and in the middle of the conversation when my sister was trying to explain the situation about her pain , the Doctor just stood up and left the room .She does not even want to listen to what the patient says. My sister was begging for painkiller medicine . A rude doctor said that she does not want to give painkillers today. Doctor name is Pınar. Treating her patients without respect. After they charged great amount of money , She does not even think about a solution to kill the patient’s pain she did not say anything just left the room and and just give the message to us that ‘if you paid us go to another hospital to find your cure because doctors in this hospital are incompetent and greedy They do not care about your health , they only want your money. Doctors and employees are rude , not knowledgeable and respectless . I do not recommend it at all. If you care about your health do not go there.

If you call them and are lucky enough that your call gets picked up, and you ask the receptionist (in german) if she speaks english, she would in a very harsh tone say "NO" and slam the phone. I think she shouldn't be working in any field where communicating with humans is required let alone humans in distress at a place like a hospital/clinic. Pathetic!

Everyone waits in ER and i was happy to do so. The attending ER doctor was amazing anf really listened despite the chaos. I was admitted to Station 5A and the nurses were lovely. The rest fo teh doctors need to grow empathy and a heart. The hygiene of the Station was filthy and blood from my Roommate was not cleaned up for several days. The Orthodox Jewish female doctor gave me a heavy antidepressant that was touted a "to help me sleep", was totally uninterested and with an air of contempt and later that evening as were the rest of the doctors there, the male nurse tried to steal my phone charging cable thinking i was unconscious from the medicine, that thankfully i vomited. To the red headed trainee nurse, thankyou for looking after me and believing me, your hunch was correct. I have since been diagnosed from a real hospital with Post Vak (Uniklinik Marburg) who laughed at the arrogance and poor attitude in the Asklepios Artztbrief. Everything that was "unaufällig" turned out to be pleural effusions, neurological damage and a blood clot that SHOULD of been discovered easily by Asklepios. SHAME ON YOU.

I was extremely sick with high fever and attendees at the help desk was so rude and even deny to let the doctor see me. Pathetic people with no humanity!!!

Unfortunately, the attitudes of almost all the staff during a recent outpatient trip to emergency were extremely regrettable. I was initially refused any painkiller for hours, despite having a broken bone. I was made to wait 7 hours, more than all the other people who had come in, not all of whom were acute cases. And I was not given a medical report on leaving, which meant I had to make a separate trip back to the hospital to insist on receiving it. I attempted to politely follow this up through normal channels but the response was excessively defensive and factually incorrect. No apology, no points acknowledged. Very disappointing indeed. All I can say is that 80-90% of the staff there were unpleasant, seemed to hate their jobs and made a difficult situation for me and others like me far worse.

Supportive, very friendly staff and fast help. Large site/area needs time to orientate and find your way. Treatment was top and newest available.

Non-professionals, there is no good communication with the patient! If you have a serious problem, it s better to look for another hospital! It takes a very long time for them to respond, and when they do, they are never clear. It seems like they want to get rid of you or respond in a way that makes you give up and look for other doctors or hospitals. Be clearer that you are medical professionals! For station mund und kiefer.

Came with toothpain on sunday,didnt wait too long cca 2 hours, doctor and nurse were very kind,spoke English,helped me with pain,so im happy i came there,just parking is pretty expensive.

The emergency department is just a disaster. Organisational chaos. As a result- hours in a waiting line.

I really hope Google will someday let me give negative score to this place. I had to wait 2 months for an appointment, only to come here and sit in the waiting room for 1.5 hours (and the appointment is for a 2 minute consultation). The level of inefficiency and incompetence is just astonishing

I have been to this hospital twice, and both times I got disappointed. First time I needed a paper from the doctor that I was sick. She wrote incorrect information on the paper, and I only noticed it when I was home. My documents were not accepted by my uni as a result. Then, today I went to the Blutbank to donate my blood. I have a rare blood type, and I already had experience donating. I am also completely healthy and have enough muscle mass to donate without any conscequences for my own health. First, when they took a small sample of my blood from the ear, they put a plaster straight onto my hair. It was very hard to get it out of my hair later, and, mind you, very hurtful. Then, I had a talk with a very incompetent doctor/nurse. I speak english better than german, and at one point I asked her if she spoke any english. By the way, I do speak german, I just understand english better. So, I was told: "We speak german here, if you cant speak our language then there will be no donation." Excuse me?? I didn't know that the people I wanted to donate to have such a LUXURY to only have blood from people speaking fluent german. You would refuse half a liter of healthy blood on such a basis? So, in the end I did not donate, I got told to "come tomorrow". Honestly I don't think I will come here ever again. In less than 30 minutes all my will to help people got destroyed. I will make sure to avoid this hospital at all costs, and you should too.

Very long waiting times and you get send from one place to another. Some of the places have no real waiting areas. Once I did get seen the nurse was very friendly and helpul though.

Most racist doorkeeper ever :(

Two weeks ago I got a fixed appointment to see a specialist. When I showed up on time for the appointment, we were told that no doctor would be there today and the appointment would not take place! I was kept there for 4 hours with unsuitable staff and in the end I was just given a piece of paper with a different phone number so that I can try to arrange a next appointment. I was present with my mother in a wheelchair, who is chronically ill and in severe pain. The emergency room didn't help us either! Thank you, I hope you stay healthy!!

I had vomited 4 times, was in sever pain and fever. I went to the emergency for some assistance at 6am in the morning, the doctor and the receptionist refused to take me in and instead said you won’t die if you dont eat for another 2 days. Extremely rude and racist behavior. Never EVER anybody with a person of color should go there. Don’t deserve even 1 star.

Extremely rude attitude even at the reception. Then we visited the eye clinic and there the "head" of the department was arrogant, rude, mean and disturbingly angry. I would not recommend EVER! We were waiting for an examination of a child, but it never happened.

I want to give Zero star. There is not a single thing good in this hospital. I broke my foot (multiple hairline fractures) on 17 July. I went to the emergency department (Notfall) and waited almost 6-7 hours (there were hardly 5-6 patients). The doctor did only the XRAY and said no bone is broken. Please take Ibuprofen and sent me back home with an appointment to see me again after 5 days. On Monday i went again, the pain was unbearable. I told the doctor and they did CT scan (waiting time was again 4-5 hours). She told me later that my bones are broken and they put Gips on my foot. After every two weeks, i came for a basic check-up with an appointment but still had to wait 4-6 hours. Today, 04 Sept, i had an appointment at 11:00. I came on-time and still waiting (it’s been more than 4Hrs+). Is this how a developed country’s hospital should be? Why they are unable to manage a small amount of patients? There are hardly 20 patients. I’m really irritated, disappointed and angry on the public health care system of Germany. Better to get treated from a developing nation, where doctors are more competent and you get better service and treatment.

The worker here are so lovely and caring…despite I don’t understand German but I was loved

I made an appointment on Friday at 11:15 . I come to the appointment and they say they don't have it. They send me to the emergency room instead, where i wait for 3 hours. You sit there, without any clarity, afraid to going to the toilet so not to miss your precious turn, getting hungry and anxious, watching all your day plans crashing apart. Story #2: I've made an appointment, at "Notaufnahme", the doc told me "make it early", so I scheduled for 8:30. I spend 130eur on taxi to reach the Klinik from Clausthal (the only way to reach at this time). They have a complete haos (bad weather, understandable). Aftet 6h of waiting, it turned out that THEY LOST MY FILE. (and I asked about my file at the 6h of waiting and received then a rude "you have to wait", instead of them checking if my file was present). In total, my waiting time: 8;30-20:30, that is 12 (TWELVE) hours. From the nurses/admin I received no apologies nor kind words nor anything of this kind. The doctor was the only person who got into situation, and applied good "comm skills", kudos to him. So it happened twice: first, they lost my appointment and told me they didn't have it. (story #1). Second, they lost my documents (story #2). Story#3: that is a normal interaction: had an apntmt at Notaufnahme at 8:45, waited 1h, got invited, then doc said "surgeon is busy wait for more 30min, go have a tee if you want", came back after 30min, got "serviced". Thanks to the doc for clarity ("go have tee for 30min"). That is a positive interaction: only 1h30min waiting in total, everything was clear. Added one ⭐ (now one, prev 0zero). On the negative side: turned out my Monday visit with 12h waiting was absolutely useless. Story#4: so they gave me a receipt for physiotherapy, but put the WRONG name on it. I ve an appointments with the physio, waited for three weeks, attended 3 sessions, and the physio now cancelled all the other appointments bcs of the wrong name on that receipt that they gave me. Now I need to get another physio prescription from UniKlinik, then wait another three weeks (?) for new appointments with physio. And all this while doctors are urging me "you really need therapy, or you have big troubles with your joint". Lesson: always check the documents they give you, they make mistakes.