1 Cardiac surgery clinic in Vero Beach

My husband, who has had a prior stroke, presented stroke symptoms (FAST) that include aphasia (poor speech) and was taken to the ER via ambulance and I followed in my own car. Jarret, the security guard refused to allow me back in the ER. “Wait 10 minutes”. I told him the situation, telling him I had my husband’s POA, adding that in addition to past stroke, my husband had stents, implants that I needed to make sure the ER staff were aware. He called back to the ER and literally said, “there’s a ‘Visitor’ here that wants to come back”. He hung up and again told me, “Wait 10 minutes”, while chewing his Snickers bar! After finally allowing me back to be with my husband, we waited almost 3 hours, without seeing a nurse or doctor, despite my continued efforts to tell the nurses that this was a potential stroke and that detection (CT/MRI) could be instrumental. Lazy. Foul language. Disparaging remarks about patients. From the nurses! Horrible! I have never seen such blatant behavior from supposed nurses. And they were not busy. Run from this hospital! Run!

I arrived at the ER at 9:30 pm and was admitted overnight with a heart issue. I found the nursing staff and doctor to be competent but needed to be more engaged. The medical care I received was focused on meeting the minimal standard of care with nothing extra provided. No one is performing their jobs beyond the minimum requirements. The staff is disgruntled, and the working environment seems to be toxic. From body language and attitude, the people working there are not happy to be there. The ER could use a good cleaning; attending to water, emptying the urine jug, and checking in on me needed to be improved. Medical packaging was left on the counter and bedside table. The nursing assistant emptied my urine jug in the sink rather than walking across the hall and dumping it in the toilet. My water cup was always left on the table just out of my reach. Once I was stabilized and hooked up to the machines and IV. If I pressed the call button, it seemed inconvenient for them to answer my call. The care I received once admitted and moved to a room was better, but the care I received was only meeting minimum standards of care. There is little attention paid to patient comfort and personal needs. If you want to see a staff person between required visits for medication and vitals, you have to press the call button. Why did they paint everything white? It could be more institutional and less inviting in there. Things at the hospital were much better before the Cleveland Clinic took over. It's sad and disappointing that a world-class healthcare company can perform so poorly. We were promised and expected more.

Had the best care provided for my mother. She had c-diff and the nurse and aide changed her non stop for 5 days without complaint. They jumped to help her and never expressed impatience ever. Cleaning staff also amazing. Only complaint was social worker who was a no show and not helpful at all.

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.

I just want to say Veronica-CNA has given the best care. She’s is the number one person that goes above and beyond with her care for her patients. She stops what she is doing to helps me and makes sure I am okay. Thank you so much Veronica

Patient care was perfect and staff was very friendly and helpful. The doctors are informative and were available and there everyday. I Just want to give a big thank you to everyone at PAM Health Specialty Hospital! This is my second stay here and extremely thankful to the doctors and staff for their care, concern and professionalism. Happy to be gaining my health back to head home.

My daughter was in this place. It was horrible! They treated her so bad. They were mean people. They would tease & mock her. They rarely spent time with her. She had to beg to have someone help her. I witnessed 2 nurses standing in the door way laughing while my daughter was beging

Had a great experience with the team at Pam Speciality. Communication was excellent. Patient received great care.

Everyone from the time my father in law was admittedly until he was discharged were exceptional. I was able to speak, at any time, with the doctor and nurses as needed. They were so helpful and caring at all times to dad. I knew at all times, if we weren’t able to be there, he was well taken care of and our community is very fortunate to have a facility of this kind to help dad recover until he was able to get to the next rehabilitation center. I can’t say enough how understanding and helpful the nursing staff are with the patient as well as the family. Thank you for taking care of dad and being so sweet and kind.

I cannot express how pleased my family and father is with our experience at Pam Specialty Hospital! All the staff caring for my father has been exceptional! Without their care, my father would not have made great strides in his recovery to live a better life. The staff has become our family. This hospital, with their phenomenal team, will hold a special place in my family and father’s heart forever.

I would like to say that Pam hospital did a wonderful job taking care of my sister when she was there. The staff was so nice and friendly and the hospital was so nice,clean and good environment. Some the staff even reached out after my sister left the hospital just to check up on her and see how she was doing. Amazing place and they do an amazing job!!!!

My father was recently discharged from about 3 weeks at PAM. I am so happy he was in their care. Very clean facility and easy visitation process. I spoke directly with members from every team while he was in their care. They took the time to explain everything to me whenever I asked. The have the professionalism and patience I wish other facilities did. A shout out to the entire staff. I know I'm getting some of these names wrong. Andy, Nurse Jaime, Yen, Dr. Sprague, Dr. O, Mike and Jackie from therapy and my little Cuban nurse friend (Mey-Lynne?) who put up with dad when he was a challenge and tolerated my Spanish. Front desk lady was always so welcoming. Sorry dear, I never got your name. Case workers Kris and Laura were awesome. I was freaking out a little when my dad was not doing well and Laura talked me down. I still owe you one for that... The whole staff went above and beyond even my highest expectations. You guys are doing god's work and I very much appreciate all you do everyday for everybody in your care. J

Stayed here from late January 2023 until March. What miserable experience. I had an occupational therapist scream and yell at me. I had a doctor yell at me. Both were very unprofessional. I waited for 2 hours for the staff to answer my call light and to distribute necessary pain pills. I left the place with a newly acquired bed sore. I received infrequent therapy. I only got out of bed 5 times in my entire time there. Need III go on? What a terrible in place!

This place is awful dont get me wrong there are some good people here but they haven't changed my bed and I been here almost 2 weeks and thos what they serve you

This place is awful understaffed and most of of staff are under qualified they were a few good ones my husband was in diapers and I could not get him changed he got blisters on his lower half I started trying to get him changed at 6:15 went to the nurses station at 7:00 after call 4 times and finally at 7:45 they came to change him and treat his blisters which made me decide to post. I was taking him outside at the hospital which help his mind after a liver transplant and I could not get anyone to help me get him in a wheelchair here. I would not leave my dog here

This is the second major hospital stay for my mother in the last 3 years and when needing extra care and time to heal with her serious life threatening medical concerns we were given choices and decided to come back to PAM for her Acute medical care. I’m so glad we came here, she’s improving daily with her Dr, Nurses, therapists and aides here at PAM. Thank you so much.