Knee ligament injury treatment in 903 Orthopedic surgery clinics worldwide

I am being treated by Dr G Perera and nurse Paulina at Syon Clinic. Dr Perera is really thorough in explaining procedures and treatments necessary for my ailment. I had minor surgery and the nurse who accompanied Dr Perera was Paulina. She was really pleasant and so very helpful. Also very thorough, double-checking my bp which was quite high when she first took a reading. She also explained all that i was having done in full detail so that myself and my husband fully understood. Im very happy to recommend both Dr and nurse at Syon Clinic. I would also like to say that Dr Perera's secretary Cherie is amazing. Thank you for all your help.

Hemant, the nurse who took my blood, was fantastic. Very knowledgeable and efficient. He got my blood straight away whereas a lot of nurses struggle to find my veins. Thank you

I had a health screening at Syon Clinic, the nurse and the doctor were very friendly and patient to my questions and concerns. Doctor Seng is professional and he provided a lot of advice to me regarding how to have a healthier life during the consultation session. I would recommend any other people who is looking for a place for health screening.

This is the worst service 😒 the don't care about their clients, I came all the way from Italy to lithuania only for them to abandon me at the airport, their service is terrible 😑 and I regret having anything to do with that clinic 😢

Renata Petraityte is the Head of Sales for Western Market at Kardiolita Hospital, and Monika Palionė the Sales Manager for Western Market at Kardiolitos klinikos ... and they put 5 stars like customers !!!

It was a quite unfortunate choice to do a hair transplantation at Kardiolita Klinikos. They ask for photos of the current hairline and draw where you like the hairline to go. Then they quote you for the transplant. Problem is that they underdelivered quite extremely (see photos), yet they insisted on the full payment. They ignored my complaints and sent the case straight to a debt-collector agency. The consultation seemed quite sketchy in hindsight. They recommended a PRP treatment immediately the procedure. Research showed that it's effective only about a week prior to the procedure. Seemed like they just tried to upsell with no benefit for the treatment. I'd recommend to be very careful with this clinic or better find a clinic recommended by the various forum users on the internet.

Very disappointing experience, tried to make an appointment for health checks as part of a visa application for working abroad. I was told that I had to email them, after trying to email six times with no success, I rang the clinic. Spoke to a very rude receptionist (Debra) who accused me of making spelling mistakes and there was nothing wrong with their email address. I explained that I had checked the spelling over and over again. She still wasn’t interested in helping me solve the issue and my spelling was the problem. She had no understanding or compassion whatsoever. I was made me feel like a complete foul. Has completely put me off dealing with Edinburgh Clinic ever again.

Dr Kirsty Munroe is a gem of a person. Her expertise, attentive care, and the welcoming clinic environment made me feel comfortable and well taken care of. I highly recommend the Nuffield Health Hospital for any immediate appointments.

This place has a lot to be desired especially in their patient consideration. After 20minutes over our time we asked what was the delay no one seemed to know or even care. A very junior Nurse informed us that they were informed us that they were waiting on a chair Whatever that meant?? After nearly 50 minutes we asked again, the reason was they were waiting for a consultant to show up! Wonder what would have been said if I had been 50 minutes late. Not good enough Nuffield time to consider your patient.

A shame from the moment you enter, I was splitting with pain, the woman who was at the reception had 0 empathy, like the nurse who treated me, I used to find more service vocation in a veterinarian. A question that came from the pain that I couldn't even stand on my feet, this woman at the reception doesn't even flinch but tells me THAT THE MASK IS MANDATORY (we're already off to a bad start) she had me for 10 minutes asking me questions, she gives me the ticket to wait for triage, The place already had 20 people waiting..... 10 minutes pass, my husband still comes to triage saying that I couldn't take any more of the pain, and to my surprise it wasn't even in the system. I wish to the nurse who treated me that I never have anyone in charge because with that empathy even a cactus dies.... a question that, thank God, I have mutually (and this should not be like this, because we all pay the price). public hospital so that it works well), I went to a clinic and they treated me in a matter of minutes. This hospital is really a shame, I imagine that these people are oppositional, so they would have to review the requirements to give them employment.

We have been able to inaugurate all the new infrastructure of the hospital, just on October 9 in a far from easy operation. No complaints! Thank you all!! They take care of us, they pamper us. Cheer up, you are doing very well and we need you. A thousand thanks 🫂 to all the hospital staff, to everyone without exceptions. PUBLIC HEALTH ALWAYS ♾️

Yesterday I was with my daughter for an ultrasound in the mother's unit, room S-17. My appointment was at 11:48. I was treated by an excellent professional. I was greatly surprised by his professionalism, empathy, and gratitude for his treatment of my daughter. Same as nurses and other professionals. This is the real reason for being doctors to put themselves in the patient's shoes. I don't know what the doctor's name was, thank you for being such a great professional. !!!!Thank you so much!!!!.

Thank you dr. Ozdemir for your care and professionalism in the emergency room.

Was misdiagnosed, then I went there for a second time in the same week, waited 4 hours and didn’t get a solution. Very understaffed, only one dr on call and nurses seemed exhausted.

Very competent and friendly team. Good medical experience.

I was very disappointed with the doctor, instead of curing me and solving my problems, he only referred me to treatments that I didn’t need at all. Thanks to the wasted time, my illness worsened. I am very sorry that I did not turn to specialists. I was booked in for a remote consultation where a doctor with 21 years of experience made a diagnosis and told me about the limitations. When asked what limitations I have, she didn’t even answer, saying that the diagnosis was not made accurately. People should not go to this clinic under any circumstances; they will make you worse instead of curing you.

I accidentally pinched my ring finger in a door, resulting in a subungual hematoma. I contacted a surgeon at this clinic. They did not postpone the operation to remove the nail; everything was done immediately on the day of treatment. The impression of service is positive!

I practiced judo for many years, but unfortunately, after an injury to the meniscus of my right knee, I had to say goodbye to the sport. The question arose of how to get rid of the pain. This is the second year I have been receiving treatment and observation from Sredin Konstantin Evgenievich. A competent doctor, he understands sports problems well. I forgot about the pain, thank you!

Physiotherapists are nice and helpful

Spoke english. Were empathetic. Moved fast.

Would like to say a big thank you to unit 8 of cardiology to all nursing team and doctors specially to doctor Oskars Galins they took care of my mum because I couldn't be with her . Thank you for your hard work.

I would like to express my gratitude to the entire ophthalmology department of the State Institution RCMC. Namely, doctor Irina Arkadyevna Puchkova, Lyudmila Leontyevna Kaplich and all the medical staff. Ya, Gorbachevskaya M.E. 06/27/2023 I had surgery to replace my lens. All the medical staff are handpicked. Friendly and polite people. Lyudmila Leontyevna is a doctor from God. I was so excited! But thanks to the attention of the girls nurses, thanks to the confidence and calmness of the anesthesiologist and microsurgeon (Kaplich L.L.), my excitement simply dissolved. The operation went smoothly, clearly, in a word, professionally! The whole team is top notch. Fantastic job!

Very nice modern building. On the ground floor there is a reception desk, paid services, a cloakroom, a cash desk, toilets, a pharmacy, a cafe, information kiosks from Belorusbank, Belpochta. Electronic queue. Comfortable corners for waiting and relaxing. Information stands with indication of specializations and layout of offices. There were no queues during the daytime. I was satisfied with the visit. Called according to appointment time. Gave professional advice and treatment. Received competent answers to all my questions. As for the prices for paid services - average.

Modern Medical Center in Belarus, Minsk

I had minimally invasive surgery and stayed 4 days. The nurses and doctors were all very friendly and helpful, the hospital and patient rooms were quiet, clean, and smelled fresh. I usually have a hard time sleeping in an unfamiliar place, but the hospital bed was surprisingly soft and comfortable and the nurses gave me something at night so I actually ended up getting the best sleep in years. Evening rounds came in at 10:30 PM and morning was 7:50 AM so my roommate and I got our 8-9 hours sleep and went home rested. Big thank you to all doctors and nurses at Albertinen Krankenhaus.

I was treated with high professionalism, and empathy @ the gynaecology department under the responsibility of Doctor Renana Schinker! I am happy to suggest her with confidence! As an expat living in Hamburg I felt @ this hospital less away from family and home! Thank you!

Came to Notaufnahme with racing heart, palpitations and chest pains with breathing issues. I wasnt sure whether it was serious enough considering how full the hospital was and i felt embarrassed to go. Nevertheless, i was treated warmly and respectfully during my long and expected wait (its an emergency room people, chances are someone is going to be sicker and more needing of help than you!) . The staff were under pressure with so many sick people and i was happy to wait. They found me room to stay overnight as the Cardiac Unit was full, and still i was treated respectfully and with dignity. I too am a foreigner, with questionable German skills but i try and found no racism as other have said. Im now in the cardiac ward and grateful that im being cared for. Still! Thankyou to lovely Notaufnahme Doctor, the Cardiac team, the nurses at 2A and also now up in 6B. Everyone has a sense of humour and are so friendly! I recommend this hospital 100% you are in good hands! Chill!

We can tell Dr. Highly recommend Geibel and his birth team! We felt totally taken care of and extremely looked after. Apparently they still exist, competent doctors with empathy who listen and take their time.

A family member spent a month in different wards of this hospital this year due to cancer. Internal and external communication resembles a catastrophe: • Some doctors hardly speak German • No uniform diagnosis, every doctor told something different • Lack of emphatic behavior in the doctor-patient conversation, pure transmission of medical information • Important PET examination in external facilities had to be postponed because sobriety was forgotten The nursing staff and the senior doctor in rehabilitation, Mr. Krasniqi, who was the only one who tried to build a bond with the patient and respond to feelings, worries and needs, remain positive in memories

Super friendly, patient and competent! Did a great job of sewing my severed finger back on. Despite the painful occasion, the short stay was very pleasant given the circumstances. Thank you!

I went to the emergency to remove stitches , the assigned person to do this left two stitches in side my finger and now I have an infection. Very simple thing was not done properly, imagin what they will do with more complex medical operations!

I have delivered my baby last week, c section, generally, the service was really good, nurses and doctors were helpful and kind. The only thing I did not like was the nursery section, they were trying to push for formula feeding although we told them we wanted to breast feed the baby. They should help mothers with the breast feeding instead of just choosing the easy way for them.

Regardless of the prices I left the hospital in pain because the doctor didn’t show up (the resident doctor) public relations called I asked for the doctor then the nurse as well promised to call a doctor so I waited for more than an hour and no one showed up… also the insurance office are not professional at all they sent the request to the wrong address so I had to call the insurance my self internationally and follow up with them asking for approvals. Advice: 1- make sure to verify with the insurance while at the admin & insurance and make sure they send the paperwork to the correct address. 2- ask the administrator and the doctor before you get in the room and make sure they promise to provide you with the decent service and won’t let you alone in pain for a long time. 3- If you find a better option better hospital then just go for it. Good luck

I was deeply grateful to have Mr. Shon Pak assist me. Since I am not Korean, Mr. Shon Pak helped me in explaining my medical issue and really comforted me. The entire medical staff was eager to assist.

I've been to this hospital several times and they've always been very helpful and caring. I especially like how there's an English translator to help during your appointments. He or she stays with you and alleviates the stress I'd have if I didn't have one. I've also been to the hospital regarding my ankle and the orthopedic specialist was very thorough and spoke English well. I'm thankful for this hospital and its staff. :)

AMAZING EXPERIENCE!!! That's first and foremost. From the moment we stepped through the hospital doors, we were in for the best hospital treatment one could have! Mr. Park took us to our room and had us settle in. Right afterwards, Mr. Park went right to work and had me do whatever tests we could get done that evening. The following morning we finished up all the tests and exams before Ms. Sabina took over. She was there to guide and translate for us alongside Mr. Park. The entire hospital staff and nurses had the best hospitality I've ever encountered, and i thank them for everything they have done to make our accommodations more than comfortable. I would also like to thank all the technicians from MRI, X-ray, and Lab for making it pain free as possible. The cleaning staff here are way better than most hotels I've stayed at, they are kind, polite and greet you with a big smile everday. Before my surgery, i couldn't stand or walk for more than 10 minutes as i had a nerve and spine injury and I would love to thank most especially my doctor... Dr. Seok Kwon Kang for taking care of that problem and giving me another chance to walk that extra mile! Last but not least, I want to thank Kang Dong Orthopedic Hospital for a wonderful experience and opportunity for taking on this risky surgery. From me and my wife we applaud you all for a job well done! WE HIGHLY RECOMMEND this institution to everyone.

I flew in from Denmark to enjoy the services of this perfect clinic..services, care simply all for 11 points out of 10 possible thank you very much again..you are amazing..Mudr.Krajcovic, Mudr.Mraz, Marek, Michaela and others 👏👏👏

Long story short 🙂: I had a couple of surgeries on both hip joints when I was one year old. Everything went well at that time, living with the thought that the problem was solved forever, enjoying the outdoor activities I wanted to do. But I was wrong. The day when I started feeling pain in my right hip joint which has also reflected on my walking mobility was the life challenge I didn't ask for. It was not the way I was imaging my life further, pills were not helping a lot, the only way out was the surgery (hip replacement). As I am not Slovak, at first it was hard for me to decide where to do it, here or go home, you know so many things to take into consideration including the care after surgery especially if you do not have any family member beside you. I did search on net and found this clinic which took my attention as potential one based on all the info and patient testimonials I read. Fortunately, the orthopedist MUDr. Jozef Vojtaššák, PhD who did all my examinations advised me that this is the clinic where he is performing the surgeries. And actually this was the decisive piece for my dilemma. Today, after 15 days from the successful surgery I am happy that I feel the difference and for this nice feeling I would like sincerely to thank MUDr. Jozef Vojtaššák, PhD for his professional and caring approach, for all his support, advises and answers to my million questions, to all nurses and physiotherapists from the Clinica Orthopedica and Spine Clinic for their unconditional care, patience, friendly approach and kindness who made my two weeks stay in the clinic like home.Looking back now, it was maybe fast but definitely right decision to make, not regretting at all, thankful and grateful to the whole medical team who has for sure overachieved my expectations. Life is beautiful, more beautiful without pain, pills, sleepless nights...Wishing you many other successful stories from your future patients, satisfied patients who will replace the pain with happiness and smile on their faces as I did and will continue to enjoy the life with an excitement, experiencing new safe, painless walking adventures. My deepest Thank You & Warm Regards! All the Best, Elena (MK).

Excellent clinic, very professional, very well organized. My wife had a serious knee injury, surgery seemed to be inescapable, but the doctor made the utmost to avoid it, excellent diagnostic, took time to look into it and decision taken to go the conservative way. Very good physiotherapy, follow up incl. MR and all well today. Big THANKS to the team!!

02/15/2021 was at the clinic, 02/18/2021 has already been operated on!!! To say that I am happy is beyond words! So many years of torment and wandering around doctors either refused or did not give any encouraging forecasts even in the most famous clinics in the country !!! Myopia - 10.5, large astigmatism, cataracts, bad cornea. And now the miracle doctor Armen Andranikovich Ginoyan is a genius, a magician, a jeweler and just a warm-hearted person!!! Gave me back my sight and a new life!!! Everyone before him predicted a difficult rehabilitation for me within six months. But I see and feel great on the second day!!! No discomfort The operated eye feels better than before the operation!!! I walk without dark glasses, my eyes do not water in the sun. I cry only from happiness that we have such talented people and kind hearts in our country!!! I pray to God that he be happy and healthy and that his golden hands could help so many hopeless people!!! In general, the entire staff of the clinic is an amazing collection of talented generous people, starting from the administrator and nurses!!! Cozy homely, calm, family atmosphere. Throughout the operation, I felt the support and warm hands of doctors and nurses. I noticed that people in wheelchairs come there from all over the world and all with deep gratitude to the doctors!!! I could write many more words of impressions and gratitude, but I cannot express in any words what I feel now, what joy !!! I just want to wish prosperity to this clinic, health, happiness and well-being to all the staff!!! God bless you!!!! 🙏💐♥️

At my dad's request I am leaving this review. As a result of long and intense work at the computer, as well as for age-related reasons, my dad’s eyesight deteriorated significantly. By the time of contacting the MedElect clinic to A.A. For Ginoyan, my dad’s initial situation with his eyes looked like this. Left eye: myopia -5.5 diopters, early stage of cataract. Right eye: -9.5 diopters, cataract. Dad was amazed and very pleased by the thoroughness and comprehensiveness of the study of the initial state of the eyes using various equipment (even a tomography of each eye was carried out!..). As a result of this detailed, but very quick examination, naturally, it was possible to accurately determine the choice of diopters and the type of artificial lenses (monofocal lenses were chosen). First, surgery was performed on the right eye, and 1 month later on the left. The teamwork and coordination of the entire operating team, the experience and skill of the surgeon are at their best - A.A. Ginoyan. I was surprised by the attention even to such a small detail: a special cushion was placed under the knees of the person being operated on, which made being on the operating table very comfortable. The operations themselves were absolutely painless and did not take long (about 10-15 minutes for each eye). After the operation, my father became farsighted, but at the same time retained the ability to work at the computer without glasses. Even after all the operations A.A. Ginoyan did not leave my father without attention: he monitored the condition of his eyes in detail and the dynamics of possible changes. Many thanks to A.A. Ginoyan and his colleagues for their excellent work!

Great clinic. Very attentive and friendly staff. Doctors are generally a special class: specialists of the highest qualifications and skill. But even among them, Armen Andranikovich Ginoyan stands out for his skill and professionalism. Huge gratitude and appreciation to everyone for the returned opportunity to see the world again in all its diversity and beauty. Nechaev Leonid Germanovich

I had a good experience with Dr Carlos for MRI scans and follow-up appointments. However, the billing team and administration is very unorganized and has caused me a huge amount of stress and suffering. I am a full yinsured patient and they have been unable to submit my invoices to correct insurers, failed to communicate with me when my insurance companies have missed something, and start chasing down payments of plus 2 years old using debt collection agencies. Beware, stay away from the Schoen Clinics as they are very unprofessional. Have never experienced anything quite like this. In April 2023, a debt collection agency contacted me saying invoice over due with Schoen Clinic. I was shocked as my insurance company should have settled this 1 year ago. Cigna subseqeuntly settled the bill quickly on my behalf once I took lead on it. To be clear, I never recieved one piece of communication from Schoen Clinic saying the bill had not been settled by my insurance company and they went straight to debt collection agency even though I have a long history with the clinic as an insured patient. In November 2023, I get contacted again by a debt collection agency. Schoen were unable to tell me in April 2023 that there was also £175 invoice and a fee of £100 that had not been paid by Axa in 2020. Clearly at this point I am losing all hope with the Schoen Clinic and am insulted that they would raise these trivial amounts via agency this long ago. I struggle to even remember what they are for, have not recieved invoices and to make matters worse you cant even contact somebody in person to talk to about it.

Absolutely terrible. Didn’t help my knee at all. Left in the waiting room for 50mins for appt. Then I apparently had £12 bill outstanding. I had a baby. Then I find out they’ve passed the £12 bill to a debt collector who has rolled it up and added a load of fees.

This review is for the administration, not the health professionals, which I will post separately. I attended for a consultation on 14th March and paid an invoice that day which I was led to believe covered everything. At the end of July I was chased for an outstanding invoice of £400 for two x-rays which was supposedly raised on 15th March. I queried it, but to no avail. And only today have I finally received the actual invoice, 5 months late! In view of my being originally misinformed and the delay in providing the invoice, a small reduction? Not a chance!

Waiting time was about 1.5 hours It was already borderline. I urgently sought an orthopedist because of a herniated disc. Unfortunately, the reality is this. Several people rejected me on the phone. I asked for an appointment by email. After about a week the answer came. You can come on November 23rd. After a few days, a lady called me and gave me an appointment to see the gentleman on November 17th due to the pain Kubosh. This doctor did everything right for me. He chose the right therapy for me. He took his time and explained every step. I am very satisfied with this clinic.

Badly organized. After waiting four months for an appointment for a stress fracture in the foot, it was postponed again two days beforehand. There was an alternative appointment at short notice, but I had to cancel it after waiting two hours. It was not possible to say how long I would have to stay in the waiting room and I had to go back to work. If it's already so long to find an appointment, I unfortunately don't understand why the waiting time on site is still so long. Conclusion: The clinic only seems suitable for people with an exceptional amount of time. It may be easier for private patients.

In March of this year, my wife received an artificial hip joint at the joint clinic. She was very well informed in advance by Professor Konstantinidis. She spent a total of 4 days in the clinic... Room top...food great.... Nursing staff very accommodating! The physiotherapist is great! Today she is fully mobile again and has no restrictions. This clinic can be recommended 100 percent.

While I appreciated the procedure being done my beef is this places billing department only affords you 6 months to pay your balance. So even tho I have insurance through my place of employment and reached my déductible prior to surgery, and even though I have been making payments monthly for the remaining 20% ... if my balance isn't paid in full within 6 months their "policy" is to send it to collections. Now I was offered 'financial assistance' IF I submit two or three years of taxes, plus several paycheck stucs. (So basically all of my personal information) which is not only time consuming but also invasive. I'm just a single gal trying to make ends meet. I needed the surgery to prevent further complications down the road so I elected to have it done. Perhaps I missed information prior to getting the surgery? But I NEVER thought that even though I am paying monthly a fair amount towards the remaining balance that I would STILL be threatened with having it go to collections. And just for that reason I would NEVER recommend this place to anyone. Period

The Nurses, CNAs, PTs, & Staff were all AMAZING!!! My mom had knee surgery a week ago and our experience there was great!! Everyone was kind and helpful from admission to post op. I can’t remember everyone’s names but I did take some down! We loved how kind and helpful her nurse Kaylani was!!! The most important part to us was having a Spanish speaking nurse on staff. My mom only speaks Spanish and it was so comforting to us knowing at night she was left with someone she could understand and communicate with! Thank you to Josephina and Nasthja for taking such good care of my mom! The physical therapist, Ruth is incredible!!! My mom adored her and made us feel confident about taking her home!! Special thank you to KASS, CNA!!!! She provides excellent patient care. Spine and Joint hospital provided quality care!

Arizona Spine and Joint Hospital gave me outstanding service and care during my stay. I would also like to thank Dr. T, his wife Kate, and Dr. Kralik for their great skills and knowledge. I'm so thankful my wife and I found these skilled surgeons. I'd also like to thank the nurses and staff who took care of me while there: Debbie, Cathy, Karen, Deanna, Becky, Dickson, Katherine and Veronica! Thanks again. My drive from Lake Havasu was well worth it!

Super 👌

Very professional stuff. Waiting period is longer so needto be patient.

I had my total hip replacement surgery here six days ago and everything went great. Dr.Ravnihar is great and he took his time to make everything perfect for me. His staff at B2 ward is full of love for patients and find it not hard to do their job. One more thing that was very good to me. Food at this hospital is excelent and some restaurants might be envy of the cook here. All in all,if you need some joint replaced,come here and you will not be dissapointed.

One of the top centers in orthopedics and sports medicine. Professional doctor's. Doctors understand the importance of a quick return to normal life for each person.

Dentist Dr Riikka Vahtera and her team are very nice, kind and professional. The clinic’s facilities and instruments are top notch - the most advanced I’ve seen in Finland, Canada and the UK. I would definitely recommend!

I have been to the dentist. For one filling I payed 300 euro! I know that the dentist work is expensive in Finland but that’s absurd! (One simple cavity filling!!! And it was not even a very great job done) Besides that, I payed 150 at the cash counter and then I received one more letter in which I was requested to pay 150 more because they forgot to add the doctor fee!

Nobody answers the phone (I was on hold for 45 minutes). When someone answered, they were unwelcoming/rude. The doctor was not available for a week she said. The doctor Marcin Panek does not know how to use a computer, he could not view/open my x-ray CD. He does not know how to type on a keyboard (takes very long time to type with two fingers). before even looking at my x-ray(because it would not open on his computer) he said I needed surgery(!?!). He recommended two hospitals/doctors for surgery, but after looking them up I saw bad/low reviews for these places. I got two more opinions at other orthopedic offices and they said surgery was not necessary. He only has 3 reviews on znanylekarz.pl... they do not do surgeries here anymore. EFFI was good when DR Łukasz Budziazek worked there, but he no longer is there. They have changed the name of EFFI to "New medical+"

I have been waiting 3 weeks for a report that was suppose to take ten days, I called to confirm when and they said one more day and now they push me straight to voicemail. I do not recommend. Very unprofessional. Then the doctor told me I immediately needed surgery and a metal plate put in my neck! I went for two other opinions and both others disagreed fully. These people are not good and knife crazy. Scary stuff. STAY AWAY.

[EDIT] After contact with the manager of the facility, who was very helpful and understanding, she arranged for an earlier appointment and apologized for the situation. ----------------------------------------------------------------------------------------------- I would give a minus rating if I could. First appointment they forgot to book it in the system and I drove there 40 min for nothing, no apology or anything, just normal for them.. Second time I arrived right on schedule just to be told I couldn’t go in as i HAD to be there 20 min earlier while their message confirming my appointment only requested to be 20 min earlier more in a suggestive manner. Lovely place..