Interspinous fixation with implant in 339 Spine surgery clinics in Europe

I used the hospital to have the services of Mr Afifi as I was due a hysterectomy due to endometriosis. Katie, his PA is excellent and always on hand to help and support. However, the booking staff were terrible with communication. I received wrong information numerous times prior to my pre op and operation and found myself making daily calls to resolve the matter. I made a complaint to the PA to the Surgeon and still nothing improved. Even on the day of my pre assessment I didn't have all the right information - wrong time and no address. When in hospital the majority of the staff were good however the communication between the nurses was not good and it was clear, as they messages regarding my requests were not been answered. Each nurse told different story for medication and recovery and it took one Healthcare assistant (Marty) to come in and get things under control and a proper plan in place. I only had one night approved by the insurance company and I ended up needing 2 nights due to not feeling well after the surgery. The staff were too focused on getting me out to make space for another patient that I was furious and stressed. I assured the staff that I was happy to pay the extra night and so was my insurance company. I was spoken to by at least 5 staff members to try and move me out when clearly I didn't have the confidence to leave the hospital because of my condition. We normally use another private hospital in London and I can assure that from now on we won't be using Circle Health Group again. The communication overall was not acceptable, the staff on the ward show they are overworked and tired and in turn pass this onto the patients. They are more focused on treating each patient as a business and not as a patient. Overall I was not happy with my experience and going forward will not use your business again.

I can’t fault the care and kindness of everyone who was involved in my surgery and on the ward afterwards. I had surgery two days ago and my surgeon was brilliant, he talked through everything with me and came to personally visit me on the ward twice to check in on me and answer any questions I had. I was admitted to Dudley ward and every single one of the nursing team that were on the ward were fantastic, they looked after me and are so kind and caring. I would love to thank each of them individually as I feel they went above and beyond. I would highly recommend my surgeon and the hospital to anyone who asked me where I had it done.

Everything was fantastic, in particular the nursing staff- Camilla, Marty and Mandy were fantastic. Everyone was friendly and kind and tried to make my stay as pleasant as possible. The food selection was great (even for fussy vegans like me!) I had a few issues after my surgery but the nursing team were brilliant and really went the extra mile to make sure I was comfortable and knew what to expect.

Following on from my left elbow replacement I had all of my post operation physio carried out by Hannah at the Sloane Hospital in Beckenham. Hannah was very attentive, understanding of my limitations, listened carefully, managed and monitored my progress and was very warm and friendly. I would highly recommend Hannah to anyone else who is considering using a physio. Wendy Dobson

Everything about my day surgery was absolutely perfect from the moment I arrived until the moment I went home. In addition to being very skilled and professional, every member of the Sloane Hospital team were kind and caring. I never thought I would feel 100% relaxed on the day of an operation. I would highly recommend day surgery at Sloane Hospital to anyone who needs it.

Alison, Becky and Anne were amazing and made me feel comfortable. My anaesthetist and his assistants made me feel extremely calm going in to my surgery too. Andrew J Prior did a great job it couldn’t have gone better. Very grateful!

Mr Warner has helped me with 4 years of pain and numbness. Elaine in reception was so kind and thorough. Katie and Lisa who completed my admission were also thorough and explained all aspects of my care. Inga from Physiotherapy gave me lots of information to help with my recovery. Thank you to an excellent team!

It's been a week since my surgery, I'm recovering quickly, I'm feeling better day by day. I just wanted to say that I've been struggling with my health problem for several years. Hospitals and GP doctors gave me medicines and advised me to take painkillers. When I was desperate, I changed my GP. he sent me to The Beaumont Hospital to see doctor David Smith who, after examining me without hesitation, said ok, in a few weeks we will do the surgery, now I can finally function like a normal person, a big thank you to the entire hospital for their help and I would especially like to thank Mr. David Smith, I highly recommend it to everyone Beaumont Hospital. this hospital is top 10 special thank you for great help great atmosphere I felt like in a hotel with doctors special big thank you to Jacky, Olga and Kate

Amazing experience from initial consultation to final surgery and aftercare. Surgeon, Anesthetist Doctors , nurses, kitchen Staff are all amazing .Everything explained step by step.Nothing was too much trouble.lovely clean and modern hospital, lovely food. Would highly recommend anyone to have their surgery at the beaumont.

I would like to give a massive thank you to Sarah Hoyle, Mr Berber, my whole experience at the Park hospital was fantastic, every step of the way from being contacted by Sarah, admissions, Mr Berber and his team, right the way through to the caterers and porters. I have to say I was made very welcome and treated with respect

Due to the unfortunate pressure on the NHS it's necessary to have to fall back on private care on occasions. My Mum was in this situation and went here for a joint replacement operation. Impressed by respectful and professional manner in which she was cared for. Building interior itself is modern and completely spotless.

I was looked after extremely well at The Park Hospital, and treated with respect at all times. My room was very comfortable and the staff were always on hand for any needs I had, not to mention a joke or two! The food was lovely, a good choice of menu and always beautifully cooked and presented. So my thanks to all of the staff who looked after me, with special appreciation to Mr Henley and his team who were outstanding.

Excellent team. Everyone were professional, did their jobs with so much care, empathy, and expertise, all with cheerful faces. The hospital is super clean, the best I've seen in the UK. Overall, I I've them 10 🌟 Sending a special thanks to Dr Mamidanna, Nurse Ola, Ana, Kumba and Tia. My meal of prawn and mayonnaise sandwich, vanilla ice cream and hot chocolate was like something from a 5* hotel. Excellently presented by an impeccably clean and well dressed kitchen staff (not sure what they're called in hospital) Please keep up this standard. Thank you.

Yes,certainly. My surgery took place on 17/10/23. I was treated inhumanly on the day of admission. I am a diabetic patient. From the time of admission till the time of operation I was not offered any food. It was almost 3-4 hours without food. I was shivering. once I come back from the OT my husband went outside to buy food for me. Only then I had some food before my release from the hospital. I had an follow up appointment on 28/11/23 with Miss Madi which I have attended. She didn't look into my eye with care. She was in a hurry to finish my appointment. It was less than 2 minute. She was busy with her mobile phone. If I knew this earlier I wouldn't come long way for this appointment as I have waited long after the surgery for this follow up appointment. I will definitely not recommend anyone to be seen by this Consultant.

was a really great process from start to finish. good discussions and advice with the consultant / surgeon. discussion from anaesthetist was very brief but reassuring nonetheless. everyone at the hospital for consultations to overnight stay was excellent. and post op care with physio is great too.

Recently I undertook a course of physiotherapy at the Cavell hospital for a knee problem. My physiotherapist, Finlay McDonald, was excellent. He has a friendly yet professional approach and I had the utmost confidence in him. He is a good listener and my treatment plan was agreed between us. Needless to say my knee feels much better. Thank you Finlay.

After waiting 3 hours for my procedure I felt very rushed out (I was not given the correct appointment time). Whilst sedated I was woken up to call someone to collect me. I hadn't eaten for almost 24 hours and no liquids for 6 hours but I had to ask for some food and was given a small cup of water. The consultant did not speak with me afterwards so I left not knowing what to do next. I was asked if I had any questions but was too drowsy and distressed to answer coherently. The cannula insertion was horrendous, blood everywhere I've never been asked to lift my arm before to stop bleeding. At this point I was fainting; nausea, profuse sweating and briefly unresponsive. I hope the room was cleaned thoroughly as there was still blood on the chair when I left.

I went to The Cavell Hospital on 16th October for a physio after the hip replacement. The physiotherapist Chris was very patient, kind, friendly and professional. The lady at the reception was very considerate and kindhearted! The doctor who operated me was brilliant and the nurses were wonderful. I appreciate the service I've received from this hospital.

Receptionist polite & engaging. Excellent consultant, Mr Louette. Catering professional & polite. Theatre staff & anaesthetist thorough & professional. Recovery team, (Post-Anesthesia Care Unit) lovely & kind especially one to one nurse, Anne. Physiotherapist, excellent, kind, helpful & knowledgeable. Pharmacist helpful with my meds. Ward staff excellent. Although, I encountered one nurse’s (bedside manner) somewhat curt. Nursing assistant professional, very thorough, helpful & kind. Thank you to all staff & team with my care.

I found the whole experience of hospital and treatment excellent. The staff were friendly and caring and I definitely will use your service when needed again. Well done.

The staff were incredible. They all looked after me so well and made me feel at ease. I was so looked after and couldn’t have asked for a better team. Amy was the primary nurse that looked after me. She was amazing, she explained everything made me feel at ease, talked me and my partner through everything. Miss Hazari is an incredible surgeon and can’t recommend her enough. She looked after me and made me feel heard and listened too. Matt the anaesthetist put my worries at bay. Annie was in the surgery with me, help my hand as I went under and was there as I woke. Paula the nurse at night was amazing and lovely while I was nervous.

I had a very good experience with The Lancaster Hospital. I was shown to my private room promptly upon arrival, all individuals involved in my operation came to visit me before it took place, and the procedure + aftercare has been exemplary. I would like to extend my gratitude to the hospital for making everything as smooth as possible.

I attended the hospital in February 2021 and received excellent help whilst I was there. So when I recently needed and Arthroscopy on my left knee I requested that I could return there for my treatment. The hospital is excellent and the care given is great. I prefer going there than anywhere else because I know how caring all of the staff are, from Specialists to porters they are all so caring. Many thanks for all of your help.

I’ve been to Lancaster before, and I had the exact same care as last time 5Star…. I can’t fault all of the staff, as there motivation, professionalism and knowledge of the job in hand is second to none. I only found the reception desk a little cold, on greeting you, they just seamed a little “what do you want”! Sorry but front of house! Should be the first meet and greet with a smile at least….

When I came out of hospital I felt a lot happier and more confident than when I went in, knowing that I could only improve. The staff were excellent at all times and guided me through every phase of my stay. For and on behalf of Elizabeth Clegg, In-patient November 2023

All of the staff were very courteous, attentive, well presented, and exceptionally friendly. At all times I was made fully aware of what was going on in preparation for my operation. The whole experience was 5 star. I was very pleased to receive a follow up call following my discharge from the hospital.

From the moment I arrived to the discharge staff were caring, warm, attentive and supportive. Very professional and I felt like they wanted me to have the best experience they could provide. From Professor London right through to the gentleman who provided my food, everyone did an awesome job.

My patient experience was 10/10. All the staff were professional and caring. I felt well looked after while I was an in patient. I felt the surgeon listened to what I wanted and so far I am really happy with my results

Cannot fault a thing. From admission to discharge I felt safe and cared for. Everyone I encountered was friendly and professional and made me feel at ease. My consultant Mr Hinduja was exceptional. The hospital has a warm, welcoming atmosphere and is outstandingly clean. Thank you all and special thanks to Nurse Jane Bracey for taking such good care of me.

Overall experience regarding my stay was first class, all the staff was very helpful and professional. The hospital was very clean and the food was nice. I have no complaints about my stay and would highly recommend it anybody. I honestly can't think of anything they could of done better.

I cannot fault a single thing with my stay at The Lincoln, every single person I came in contact with were just amazing. Nothing was too much trouble for them, they were helpful, caring, understanding and extremely professional. If I have to have another stay in hospital I hope its at The Lincoln. Saying thank you for all the care I received seems really inadequate.

Right from the initial consultation I was informed of everything that would happen ,the service from admittance staff to nurses, anaesthetist and consultants was absolutely magnificent. The staff genuinely could not do enough for me. The room, the food and all the attention offered I would highly recommend to anybody

This was my second treatment. The treatment was very painful and staff in the treatment room were slow to react, despite my verbal communications that got louder. The consultant quickly finished the injection. I only received assistance when I asked some to please raise my knee as I couldn't move and was in pain. Maybe they didn't believe i was in excruciating pain. Last time I had a staff member chatting to me, distracting me. This time there was no friendly chat and no-one next to me. I was embarrassed with the situation and apologised, and although staff began to show concern, I felt it was somewhat delayed. The staff outside the treatment room were very caring, helpful and kind. I was given the after treatment pamphlet but was not told about medication side effects or who to call. It may be because I'd been before but all the same I would have felt better to be reminded.

From the moment Isle of Wight NHS transferred my care to The Hampshire Clinic, the level of communication and care was excellent. I was kept informed every step of the way with extra care and thought about the length of my stay and the need to travel to and from the Island to Basingstoke. When there was an unavoidable delay in my operation, the whole team ensured that it was rescheduled and happened within 12 hours of the original time. When I responded badly to the anaesthetic, the night team were kind and patient, keeping me hydrated and comfortable until I could tolerate fluids. I received outstanding care and feel fortunate that the NHS referred me after being by in their waiting list for so long. It has made me seriously question the benefits of private hospital care and should I need treatment again in the future, is a route I would definitely explore. Thank you to Mr Sethi and the whole team.

I have always had nothing but the best care from all the members of staff at The Hampshire Clinic. They are all , Friendly, approachable , knowledgeable in their field, and caring. I've stayed in hotels and had less satisfactory service.

The staff , nurses and receptionist are all amazing and super friendly . My consultant DR George Goumalatsos is just fantastic . I have had a previous surgery with him in 2019 and I honestly feel I couldn't have asked for a better doctor . I know my road isn't closed just yet as awaiting on some rest result , but he has reassured that we will do another surgery once he has my test results back and help me feel like a brand new woman and free me from this horrible disease. His knowledge is just amazing. Thank you to all at the Hampshire clinic for the great work .

I just want to say that Dr. Parkes is extremely attentive and professional. He knows English is not my native language, so he made a conscious effort to slow down his speech to ensure I understood what he was saying. Throughout the process, all the nurses and staff at the front desk were also very attentive and friendly. This has been an amazing experience for me, probably the best I've ever had in a hospital.

Awful service, took over 45 mins for a blood test as the staff were just chatting behind the counter. The place wasn't even busy. Staff were incredibly rude too. Better off using the NHS. Avoid at all costs.

I would like to thank all the staff at The London Independent Hospital who were involved in my treatment. I was informed regularly of any updates to my surgery. Dr Jones was amazing and I am so great full to have finally been listened to after years and years of pain. Dr Jones understood this was not normal investigated and treated me. Thank you all for making me feel welcome, at ease and felt like i was in the best care.

I was very pleased with the whole experience and professionalism of all the staff. I was made to feel relaxed and this relieved any nervousness I had, very well done and thank you to all who dealt with my treatment.

I have nothing but praise for all the staff involved in my treatment and stay at the Winterborne. All staff were extremely nice and caring and I felt I was in good hands. Even catering were exemplary and the few meals I was able to eat during my stay were superb. Well done everybody at Winterborne.

I am a vegetarian but because I came as a NHS patient I did not know if I could have different food but the chef came in and said she could do whatever I liked .She was lovely and so was her staff always making sure I had enough to drink and eat.They treated me the same as their private patients. I had to stay a extra day as I was having problems with my blood pressure which they did not mind after my hip operation which was under the NHS. They were kind, caring, polite and nothing was to much trouble it was the best hospital I have ever stayed in .All the staff from every department are a credit to circle health group.

This hospital is amazing. From the second you walk through the door until you hobble out of it again. Every single member of staff is friendly, polite and thorough. The rooms are clean and warm. Information is given in a timely manner. No question is a bad question. I would recommend the Thornbury to anybody - I really struggle to see how anybody can pick fault with any aspect of their care or services. Even the post-operation sandwich was delicious :) Thank you so much.

Care given at the Thornbury hospital was second to none. Every member of staff I met was caring, considerate, nothing was too much. When looking for my treatment I truly believe I found the right hospital and right surgeon for me. Thank you Circle Health Group!

What an incredible experience! As someone that was very anxious about having surgery, the staff went above and beyond to provide the additional support that I required. From the nurses, the consultant to the catering staff, nothing was too much trouble. Particular mention to Clinical Services Manager Phil who is an absolute credit to the organisation and the surgeon Mr. Olarinde who did everything he could to put my mind at rest. If I could leave a 6 star review I would!

From entering the Woodlands Hospital to leaving I was treat with the utmost courtesy. Though my needs were few, they were no problem for the staff. My operation went down 1, 2, 3, just like they told me. If I need any surgery in the future I would return to the Woodlands Hospital.

I was very satisfied with my treatment. The only minor criticism I would make is regarding aids to take home after my hip replacement. My letter indicated that there would not be any but I was offered a raised toilet seat when leaving but I had already bought one thinking that none would be offered.

I was looked after from the moment of walking in, taken to my room, the staff were brilliant and explained everything. Your housekeeping team were super, they gave me a choice of food and all was there when I returned from theatre. The anaesthetist and consultant took time to talk me through my procedure and expectations and answered all my questions. I had a very positive experience. Thank you so much for looking after me.

Had a fantastic experience as a patient at The Droitwich Spa Hospital. The consultant was very thorough and explained things in detail, I didn't feel rushed. The imaging team were fantastic and booked me at very short notice, had amazing patient care in the MRI scanner and results were available quickly. Amazing service

I attended my first ever MRI today. I want to say a special thank you to Diane who was doing my scan. She was so lovely, caring, kind and professional. I was so nervous and she just did the magic and made me feel so much better. I don't think I would do it without her support. And also the girls who was assisting her was very lovely too. What a great tram!

Had a knee scan done Monday afternoon and received the results and report Tuesday morning which exceeded my expectations. Everything was explained so well and the staff were excellent and very professional, can’t recommend enough. I also used the Alter G treadmill and the explanation and straightforwardness when coming to booking and using it made it super easy for me to get on with my rehab. Grateful for all their help in aiding me in my recovery.

Lister hospital is really good. The service was top notch. Staff are great, welcoming with a smile on their face at reception. The nurses and doctors were also super kind. The nurses made sure every small details were checked twice. I feel like i have been very well looked after. I had 2 procedures under GA and honestly everyone was so nice. The room was clean with a nice view of the bridge. Excellent choice of food. felt safe and in good hands. Thanks to everyone at Lister Hospital Chelsea

Very good hospital - I was there for a Day Procedure, but it went very smoothly. You do feel assisted and reassured all the way, from when you enter the hospital to when you leave the hospital. Nurses are very caring and attentive. It has been helped me getting through the day and would certainly put the Lister Hospital onto my top hospital list should I ever need to go back to hospital (I hope never again though !! Hospital is nobody's cup of tea :)

I feel grateful with the excellent service of the Lister Hospital Chelsea, the group of nurses, doctors, cleaners and the banqueting team are incredible! I stayed 2 days and they made me feel very welcome and cared. Especial thank you to Dr. Albin for her great support.

The attention I received from reception to the consultant was first class. Timing was excellent and the whole experience was efficient and comfortable. This was reassuring as I was a little concerned about my investigations. I cannot praise the hospital highly enough on this occasion.

A big thank you to everyone involved in my care at the London Bridge Hospital. Cannot recommend the hospital enough! Mr. Ember and Tessa are always easy to talk to. Despite his busy schedule, I never felt that Mr. Ember was rushing in our appointments. So very patient in explaining every thing which made me feel 100% confident in him. The nurses were brilliant! RGN Bambhi (Abhi) Q. went above and beyond to make sure I was comfortable during my admission. She has already finished her night shift when I arrived but she still went to my room, answered all my questions and made feel comfortable. She also made sure to check on me after discharge. RGN CJ looked after me, her bright personality is truly refreshing but stayed professional the whole time. She made sure I was well looked after before during and after my procedure. Additionally, RGNs Dana and Gladys, were also exceptionally kind and knowledgeable. The food was impressive! Catering staff were always so polite. Was kinda bummed that coffee was instant coffee(not a big deal tho). Overall, I am extremely grateful to the whole London Bridge team!

I was a day patient for a knee surgery. The hospital staff is absolutely fantastic and friendly, they are always there to help you and to answer questions. The food was good beside I was not able to eat it all (i had anesthetic side effects) and the facilities were immaculate! Thanks for making it such as smooth process.