Retinoblastoma treatment in 175 Oncology clinics in Europe

Horrible experience… i arrived at midnight in an ambulance with my 1 year old and i am sitting in the waiting room at 4:29 writing this review … they told me to wait for 5 hours for a doctor …. My son is really sick and cant do anything about it and the people that are supposed to help are just being awful to me for asking if they could check on him

Excellent care for our two year old, every staff member made us feel at ease, looked after us well. car parking (multi storey) was simple, drive in, no coins or tokens to mess around with, well laid out hospital and clean, far better than our local hospital (RPH)

Every single staff member I have met in this hospital, from security to cleaner reception to nurses to physicians, is a genuine nice person. They are willing to help you without hesitating. The communication between units is excellent.

No matter why you are there, you cannot go wrong with the professionalism you’ll find. We have experienced the top of the scientific excellence added to the greatest humanity. Thank you for being there to cure the children every day!!

Super fast, got in with my 1y 7mo daughter who swallowed a plant (brome) that got stuck in her tonsil, went to triage who registered her and 5min later got called in. They checked her lungs and ears properly, then her throat, some other doctor colleagues got called in to help hold the baby, they removed it in 2 minutes, they finished writing up her file and we left. Overall it took 20-25min from when we got in to when we got out. Thank you so much!

As a tourist with a sick child, I'm blessed to be directed by the taxi driver to this hospital. We received great care from Dr. Ferro Valencia, and the staff and fellow patients have been super nice too. Some tips for parents like me who don't understand any Italian: 1. Proceed to the emergency department with a red label, there an English speaking staff will be able to direct you to the right department. For us, we were directed to take COVID test first. 2. At the COVID test location, they actually take notes of your symptoms too, and give you a number. Your remaining visits to different departments will all have this number be called upon. 3. The hospital consists of several buildings with different colored labels. Only the emergency department is labeled red, and also functions as triage. When your number is called again, it is usually the case that you will be directed to a numbered room inside the emergency department. From there if you need to go to another building, they'll tell you the color or have a staff guide you. Not many nurses/staff understand English, but they've all been very nice and helpful. Within each department among 5-6 people, usually at least one person speaks good English. It's a really busy hospital, so the staff/doctors might not be so attentive, but if you reach out, they'll be so helpful.

The best hospital I've ever been to!!! Very good specialists and wonderful smiling nurses❤️ Everyone very helpful. I recommend the neurosurgery (7sal) department without back pain. If I had to have another surgery, it would be there. Best Regards Sylwia ( 08/02/2023 )

If only the hospital maids didn't lie about the waiting time. "You are number 1" 7 hours later still number 1.

During our holidays in denmark we had to go to the emergency in aalborg two times. The doctors and nurses there were always very kind, capable and caring.

Great people. Great view.

This hospital specifically just for children, 20 different division on large space in front of the best view the sea. helpful doctors and nurses.

Famous hospital for children. Warning: for urgencies, the waiting time can be quite long

Today we visited the allergy department with our child. I really liked the service. The doctor spoke very nicely with my child. The inspection was good. We did an allergy test. Everything is fine and I'm very happy😊

My husband received wonderful care at A&E and intensive care after experiencing a heart attack on holiday last October 2022. Speedy treatment and attentive nursing while in CHU for two weeks prior to repatriation to the UK. Could not have had better treatment. A huge thank you to the doctors and staff who looked after him. We are very grateful.

My brother Christopher had the most excellent care in accident and emergency for a pulmonary embolism. I know he is very grateful to the drs and nurses that night. They were kind caring and amazingly speedy to diagnose and find a medication. Compared to the normal experience in the U.K. the French system that night was incredible and they also called him back for a check up in a week, again with an amazing dr so sympathetic, that would be two to three months in the U.K. The staff treated him with dignity and compassion. A massive thank you to all there

Very rude nurse and very rude doctor. I had severe shoulder pain, even could not move my hand. I went to Orthopadie department. Doctor even did not check my shoulder because I had not taken appointment.They sent me back that I should get appointment from my orthopadie. That was very surprising. They said me to take painkiller. I had severe pain in a cyst on my back even i could not take a single step they gave me pain killer and sent me back to get appointment from Doctor. Hospitals are for emergencies. If I could wait for appointments why to go in Hospital. I went there three consecutive days due to severe pain in cyst. After waiting time of 4 hours they were sending me back that I should be operated at klinic.

I had to take my friend because he wasn’t good at all. The doctor was really nice, majority of the staff spoke English. They were so helpful. My friend got a little better and we went home. The only inconvenience was waiting.

On September 22, having a Vienna view tour, my mom (from Ukraine) has heavily injured her leg. Ambulance got her to your hospital, where she received qualified medical help. Medical staff showed empathy and competence in such stressful situation. Want to thank both the ambulance crew and the "Klinik Donaustadt" team.

I got the referral of a doctor, ginecologist for a problem that I have been dealing for too long. The doctor received me in few days after the contact and was quite receptive to my concerns and requests which required diligent action in a short period of time due to my work leave (also very short). We set a date for the sugery and I was impressed that the contact was very speedy and allowed me to send every remaining document by email . I asked for a quotation of the total price, that was sent to me few days prior to the sugery, in which stated the total value of the intervention and hospital fees. All the inconvenience started after surgery: the nurses not atentive at all, always in a rush to fill you up with drugs and leaving you behind without even trying to understand what was going on for each case since they receive many pacients for plastic surgery therefore they assume all patients are there for the same " vain" reasons. I was there for other reasons, but even so I had paid my entire bill like anyone, so I deserved the private quality service I was paying for. The health assistants were also very rude and whenever I would press the button to call for assistance during night shifts , they were the first to come instead of medical nurses and they were the ones to evaluate weather you were or not entitled to be given assistance. I required very scarce times their assistance and just preferred to crawl by my on and manage what I needed. I stumbled once and no one came to check up on me, if there were consequences. Water was giving rarely, some would save the bottles if you had other sitting on the night stand. 3 days enduring that, without being able to complain, or having relatives come and check for me. My family leaved in another city. (Husband who stayed with the kids). After i left the nurse who took the last cateter made me bleed perfusively and i almost fainted. The personel took me to take the cab with no wheelchair, I had to walk for 10 min after being laying for 3 days. I have been living in Paris, hospitalized there, lived in US also hospitalized there, been in a private clinic in Brazil where I gave birth South africa private hospitals and also were really wonderfully treated. This was by far the WORST experience and service provider! NEVER will I recommend it nor use it any time !

I have contacted hospital via email on 03.10.2023, to specify the price of chemotherapy course for my father. Today is already 30.10.2023, and I still didnt get any response. I am not a doctor, but I am sure that response for a people who need a chemotherapy course couldn't be around one month. In case you value the lives of your loved ones, please do not contact this place.

Infrastructure of the clinic is a disaster. I couldn't even find an elevator to other floor, then I waited for 15 minutes in wrong places, it its not clear where to go, no one tell you the right place to wait. Why not to do 1 reception and then lead people to consultation directly, this micro management is awful

I, or we, would like to thank the doctors and nurses who looked after and cared for our father and husband from the bottom of our hearts. The situation wasn't easy for us, but everyone always answered our questions openly and honestly, even if they asked the question 20 times. They stood by our side in his and our most difficult hour. The ITS2 is not a ward like any other, but people with heart work there ❤️. Thank you thank you thank you

They are really unfiendly. I am learning German because I live here but my german is not sufficient enough to book medical appointment. If you can't understand me that is okay but you don't have to be rude!

Nurses are kind, the place is clean. You must speak german at least on a minimum level and understand what they say to use the services.

The Family Planning and IVG service is incredible, I recommend 100% Welcoming, smiling, attentive and open-minded care. I made an appointment for a contraceptive consultation and the installation was done the same day. I was also offered to do STI screenings directly and even given the opportunity to discuss it with the counselor/psychologist available in place. Highly recommended !

I think one of the best hospitals in terms of "gynecological emergencies", good care, less waiting and the staff is friendly. I met a gynecologist who took care of me really TOP. on the other hand the level 2 nurses, not all of them but the good ten that I had to meet who wanted them to explain my whole situation in front of everyone when it's not easy and they didn't care, I found their attitude quite a pity but really this hospital is TOP.

Very warm welcome at the nuclear medicine department, the nurses, doctors and receptionists are all very empathetic and smiling. What a pleasure to be cared for and taken care of like this when I imagine that it must not be easy for them every day. Perfect 👍

Ridiculous service. A lot of queue. They have no idea what they are talking about. Cant even give a simple antibiotic. Useless.

I unfortunately fractured my arm during my holiday to beautiful Salzburg. My experience of my time in the hospital was second to none, fantastic holistic care from start to finish. All staff were extremely curteous, polite, friendly, professional and genuinely cared. Care flowed well in a very swift manner, just what you need when injured. All the worry of payment was handled from the hospital to my insurance provider which was a comfort. Thank you

I had visited this hospital with my husband for a normal check up. and upon arriving I was informed that we would have to pay an outpatient fee of 229 euro and no other fee will be charged. hence we got all the check up done that was necessary. we had visited on 3rd October and on 14th December, I receive a bill of 700 euro via email stating that I am yet to pay the over and above bill which was ridiculous of them, and upon which they state that the bill is made after 4-6 weeks and then it is sent to the patient and ideally a patient should be informed at the same moment what their bill is and then only a hospital gives discharge to any patient or writes down any medicines but we were let go and after 2 months we receive more bill from their side. this is very bad intentions from their side and kindly refrain from going here as this is only a tactic to give a bill later on.

Very good place very good help you can find

We took our son because of pain in lower abdomen, and met more than kind, careful and friendly personel, who had so much patience due to our lack of German language knowledge and provided explanation in English. Appendix surgery has done the same day-we were alowed to be with our child during the wake from nnarcosis and during ghe whole process frindly and kind nurses provided the best possible care. A big thank you to every single person who was a part in this journey. The only.unpleasent experience was the worker (lady) in accounting deprtment-she was so rude and impolite and clearly showed that she is more than annoyed with my bad German. So much that she was cinic and ironic. But I didn't want to give one star less because of some frustrated national-oriented insignificant person :-)

Good hospital, very professional doctors. Thanks!

I had heart bypass surgery. I didn't expect such warmth from all the nurses, doctors and nurses in times like these. A lot of people should go there and learn how to deal with people. Many thanks to all of these departments, you are great!!!

Excellent service! Attended the mouth, jaw and face unit after experiencing extreme pain in my tooth whilst on a European road trip. I was seen very quickly, x rayed and diagnosed with a severe tooth infection. I was offered multiple choices for treatment and was given a prescription for pain relief with directions to a local pharmacy. The dentists we're excellent, even with a slight language barrier. I'm now back in England and struggling to even see a dentist. I wish my experience was as good here. Brilliant, thank you.

Dr are very nice

The women from the reception are so rude and didn't even listen to what I had to say. I waited 30minutes for an invoice because the only person who can do that was on the lunch break. Also, the doctor who did the sonography which takes 2 minutes told me "it is what it is" after I told him that I have pain in the area that he checked. Never again.

I was staying on the 3rd floor in Confraternität Privatklinik for an ankle surgery last April. All went well, there were no difficulties. Before my stay, the accounting office was very responsive to all inquires. Nurses and doctors were helpful and always assisted me and my needs; they could fluently speak English. I was impressed by the quality of the food! All comes with a price, but that was somehow inline with expectations for a private clinic.

Went there for a knee operation. The receptionist was unwelcoming and rude. The nurse who took the firsr details seems to have been too tired at the end of his shift. Not only did he forget to bring dinner as promised but put some important derails wrong, e.g. that the right knee should be operated and not the left. After 2 nurses and a doctor all kept saying my left knee was to be operated it was really too much. The floor doctor put a needle for the iv which when the nurse tried to hook up was transmitting the liquid outside the vein - which is quite painful! When i yelped at the pain, and corrected for the x time that my right knee should be operated and not the left one, the senior internist doctor in the room said that i was provoking her (!) Another person came to put in the needle for the iv, and after puncturing me about 8 times in different places said he gives up and the aneastesist will hsve to do it at the OP theater. Honestly if the knee surgery was not an emergency (carthilage broke and fractures on kneecap made any movement impossible) i would have walked out. I have to say however that most nurses were kind and compassionate - however when mistakes are put in the system they seemed unable to rectify, which however could have had serious consequences. I gave this information on their feedback form - but there was no resonance. Since this happened during Easter i assume management does not care and the requested feedback was a waste of my time. No surprise that the final bill was inaccuracte. I will not go into this hospital again and do not recommend it.

Parking is impossible, with no alternative offered. The hospital appears to be dirty and badly maintained. When we asked for directions to the private clinic, the staff repeatedly sent us in the wrong direction. There are areas that are not stroller friendly. It feels quite odd to have a one-parent policy because of COVID and then discover that almost no one wears a mask, even if they are obviously sick and coughing. Moreover, the waiting rooms were overcrowded. The experience with the doctor herself was very positive. Update: In another visit an employee that smelled heavily of smoke and wasn’t treating our 6 month old daughter, just touched her hands and cheeks without asking while my wife was in the waiting area. My wife had to pull our daughter away from the employee but the employee still tried to touch her. I wrote a complaint but didn’t receive an answer. After several weeks I got an answer and three different managers wanted to call with us and improve the situation. The next time we visited, two employees repeated the same behavior instead of one. So much about the “respect social distancing” signs everywhere.

Really great experience under difficult circumstances. While visiting from the US, our son had a fall resulting in a nasty cut to his forehead. We were seen promptly and each member of staff we interacted with, from front desk to the nurses to APN John were all wonderful. We were given great guidance and were in and out within an hour. Thank you everyone at CHI Crumlin!

I have never experienced anything like this place in my entire life. We’re visiting family from the UK and the NHS is in a better state than this. Twice, I asked the same nurse for something and she was extremely rude to me both times to the point I actually snapped. We’re told they’d like to keep my daughter separate from other children and then we’re shoved at the bottom of the hallway beside some bins and the cleaning cupboard. I asked for boiling water for my daughters bottles 3 times and was looked at like I had 2 heads. I finally got some at 2am. Having to sit there alone with my sick child for 7 hours made me feel extremely vulnerable and it also would have been quicker to catch a flight back to the UK and go to A&E there! An absolute joke of a place - don’t get sick in ireland.

My mum had an aneurysm surgery in the hospital recently. I will be forever grateful to Dr Sherif and his team for saving her life and being so attentive and kind.

A waste of time! I received an appointment after a month and a half at 11 o'clock. I worked the night shift, I didn't sleep to come at 11 o'clock, the 1 hour drive to the hospital, I waited almost 2 hours only to be told that I had to reschedule. Now what? Do I reschedule in another month and a half? Money for diesel, parking.... And guess what, I was also the last, it wasn't like there were 5 people after me.

Top

I was here yesterday after my two blackouts in same day. Doctors and nurses were very kind. I received really good care. Thank you all very much!

It was a sad day but ok

I was a foreigner exchange med student here in the surgery department, their staffs were all very friendly nice and willing to teach me profesionally. They always worked fast and did the best they could do for their patients. Their hygiene standard is also high. Very good services and facilities compared to the similar level of hospital in my country.

At the emergency services you can hear load noises from plumbing work inside of the hospital! Wow! Do not come here when they have done their job finished.

We arrived today via the emergency area, my 1.5 years old son fall into glass. We had to wait over 40minutes, I understand there is a waiting time, the real issue was the rudeness and lack of empathy of the staff, whom after we check how long it will take the answer was “the doctor will come, when he will come, the nurse checked and its not deep” it turns out it is deep, so much he will get operated in 4h. My feedback here is to train your staff, specially in the emergency area, where people its full of worry and stress, be kind and empathetic, next time it could be you on the other side.

Nice and friendly staff ( even ask you to use their first name ). competent doctors and nurses. You don't feel like just a number. Can be crowded at times and appointments therefore can run late. Nice modern and spacious rooms.

Great doctors, nurses are hit and miss. Sometimes nice and sometimes very mean. It seems they have very long shifts and it depends on when u catch them.. which is a shame. Treat ur nurses better or pay them more it seems their morale is low. Otherwise great healthcare.

There is no time management. An appointment is only for you to pay the charges. After that, you are at their mercy. Patients recommended jump the que and are seen beforehand. Staff are impolite, and there is no courtesy. As a fellow medical professional, I see a total lack of dignity and respect when talking to patients. The lady who did the ECG literally manhandled me and threw the report on my jacket. Bottom line, no one was smiling. Would rather go back to the UK for treatment. Paying for a low class derogatory service. Punctuality means nothing.

Taking appointment is completely useless. We had an appointment at 12:10 and we had to wait until 14:30. When you ask about when they are gonna take you in, they are making fun of you. Worst healthcare experience that we ever had. And we missed an important business meeting thanks to their irresponsible behaviour which cost us a lot of money. Never again!

very helpful doctors at Rhumetology department. Dr.M.Vis responded me and my family doctor's inquiry even though he didn't have to.

Excellent care! My wife felt like home. The rooms are pretty awesome and spacious. Posting some views from the room's windows.

Nice roof terraces with plants. Florida with no bowling halls, activities lacking. But acceptable for a hospital.

The good, the bad and the ugly... Be prepared to fight for your basic rights, it's a lottery. Hostage taking, badly behaved staff members are doing a lot of damage. It's unfortunate that dominance over helpless, vulnerable patients seems to be the main objective for some of your members. A hospital is a sacred place not a soap opera set. Mediation and management teams need to understand this. Patients and their loved ones have enough to manage as it is. You will find helpful, communicative, respectful, kind individuals working alongside abusive, rude, disturbed, unhappy, patronizing staff. Finally, a big shout out to mature individuals in this hospital who put up with churlish staff, who understand what teamwork means and do their best to help patients, heart&soul.

I am so grateful for the emergency care I received. The staff were so efficient, kind and patient with a non-French speaker. The hospital was clean and quiet. Took only 2 hours for consultation, X-ray, and diagnosis. Thank you, HUG!

Excellent hospital. My wife spent 5 days in hospital with pneumonia and was very well looked after by an extremely kind and professional team of doctors and nurses. I congratulate everyone who runs this Hospital and I thank them.