Brain metastases treatment in 109 clinics in Austria, Belgium, France, Germany, Luxembourg, and 3 other locations

Once again in this awful building. 2 people almost dead, and the 3 of us are waiting for 3+ hours. You should be ashamed of yourselves honestly. How dare you calling yourselves emergency???

Thank you so much for the professional help on my situation. I went there for emergency, very friendly-approach from all the staff & doctor. Thumbs up for your kind & professional help.

This place is a nightmare. I always come here complaining because you always stay here at least 4 ou 5 hours to get a simple antibiotic for flu. It's ridiculous the disorganization. It's not clear where the waiting room is, not clear what is the next step, you see a lot of people passing by and not doing anything. It's a disaster. Only come here in case of serious problem. It's very bad here.

Great experience with the trauma department on November 29, 2023. Empathy meeting professionalism! Thank you very much to the whole team!. True heroes !

Saturday 11 of November 2023 , I had severe pain in my legs and repeated chest pain plus confusion as result of 4 days non sleep ! After 16 hours in the Ambulance the doctor she sent me to psychology KH nord ! She said all OK just !!! W+÷×+=% ,Big Thanks to KH Nord they discovered thrombosis in my lower body and i am still under treatment as result of wrong and late diagnosis . Guys I just got confused again what to say to this Dr ? Any one please feel free to recommend what to say and what to do ? I just got shocked.

I had a emergency where I had to get surgery straight away to repair my broken jaw,Unfortunately my insurance didn't go through so i dont know who I'm angry with. I was waiting two days in one of the bedrooms until some bald guy in a white coat entered my room asking me for €3400 in card or cash, I thought it was a nightmare but I didn't wake up. He explained to me that I was not covered by insurance and that I should start making payments, I went down to the office and they confirmed he was in my room asking for money, The result was me getting up in the worst state to go sort out my insurance so that I could get my emergency operation done a little later and be covered by my insurance so that Inkasso won't chase me for like €30.000 Note that nobody at this point told me to stay in hospital get your jaw fixed first and sort your insurance out later because they can back track everything, instead I was set into confusion when they asked that I pay them cash or card. I was there for two days in the worst pain and didn't receive surgery but a bill for £3400 which was not covered by my insurance I left the hospital and sent all the rest of my documents to AMS and OGK and sorted my insurance. Later I arrived at hospital to find out that they checked me out automatically and wouldn't treat me straight away. I was sent home and a swelling started to occur on my face where I realised that I was sent home with a medical emergency so I went back to the hospital as soon as I could and eventually they accepted me back. I spent from 29.10.2023 to 15.11.2023 waiting for my jaw treatment, after the swelling went away they decided to give me the operation and they told me the waiting time is because there where other patients in need more then me and I had a swelling. Now I'm recovering from my surgery but I'm not sure if my surgery went one hundred percent correctly, the results are yet to come. The point is if your not Covered by insurance stay in hospital regardless if they start asking for cash or card and sort your insurance out later because if you leave the hospital you might not get the treatment you really require being a Austrian citizen won't help you get the free medical treatment you really need if you don't have insurance. However they must treat you if you have a medical emergency and you can get it sorted out later. Also Google maps didn't let me post this information so I wrote it in English let's if they block this info this time it's not right people shouldn't of gone through what I went through at the beginning when I had a medical emergency. My wobbly jaw was waiting to get repaired but I was plagued by the though of no insurance and having a struggle of my lifetime as a result. I was promised an operation from day 1 but ended up having it on like day 16 Long waiting times for operations beware make use you have insurance but if not stay in hospital and get your insurance sorted out later if I'm wrong let me know Anyway it's like day 20 after my injury and spent like 18 days in hospital, regardless of how my hospital stay started I come to a realization that I was treated very well at this hospital and I'm thankful for my surgery and all the hospital stuff for taking care of my issues I had a bad start because my insurance was not going through but however the operation did go well, after my wound heels I'll have to go to a specialist to see if they can straighten out my jaw so that I can have a better smile.

During the vacation I had some complications with my pregnancy and I had to go to the hospital urgently. The waiting time was less than 30 minutes. In Belgium, sometimes it can take 3 hours, it depends on the problem. I was hospitalized at the gynecology department. The staff was very nice, very caring. The majority speak English very well. The conditions in the hospital are very good and the food was ok. Thank you for your care!

I went to this hospital due to a condition which went away during my intake. Regardless of this they took the time to check out my vital signs thoroughly. I was helped quickly, professionally and the staff was friendly.

We had to drive to the 24/7 dental clinic because in the neighborhood was no other options. Surprised of how many people was in waiting line for emergency help. We didn’t he’d other chance just wait... cca 6 prs before us and we are after 2 hours not inn. The building and whole complex is huge much bigger as we thought 💭. In a way modern, clean, compact, organized system ... Hope to be back home ASAP

Open letter to Profesor Zielinski I wanted to tell you that I’m very disappointed with you and your clinic. Now, after my father’s death and Mr. Suta’s (the patient from Targu Mureș) also I’m convinced that you are guided only by profits and you are not concerned about the wellbeing of patients. We have sent you translated medical reports, pet CT’s and other imagistic investigations, blood tests and you didn’t even have the decency to look over them and tell us it’s not worth making the trip giving how advanced was their condition. You could have done what the doctors from Szeged hospital did for me and say that there is nothing you could do for my father and with regrets I cannot take your money and leave our country with a negative perception about our medical services. They said that because they looked over the investigations I sent them. But no sir you were too blinded by money and we were so desperate to save our fathers that we believed you. Shame on you. I guarantee these are words well thought and not said in anger.

All the people super friendly. If something took longer, it was only because there were patients who needed to be treated more urgently. Some people probably forget that here in the evaluation. As far as you can say about a hospital stay, I had a good time there.The staff is international and with many languages. (Team 5 Nord)I have heard German, Russian, English and also Hungarian, Ukraine, Rumanian, and many others. Thank you very much, indeed

I was diagnosed with serous ovarian carcinoma and after resection of the carcinoma by a Romanian doctor, director of a private hospital in Bucharest, in a boundless desperation I contacted the best clinics in the world, specialized in oncology. The commercial representative of the WPK hospital, Mr. Alexandru Pop, was the first to contact us and was the only one who convinced us to buy tickets to Vienna. We had all the appointments made by the minute, he walked with us and empathized every moment. Thanks to him, I got to the best specialist in gynecological surgery, the most wonderful woman who rushed all my procedures in order to be able to proceed with the surgery. In the worst moment of my life, when I read despair on the children's faces and I felt helplessness and frustrated, this wonderful woman, , Prof. Dr. B. Schurz, gave us a chance. The hospitalization period was 8 days and I received the best care possible. The staff was by far very professional and very empathetic, as well as the nurses. I felt treated like a family member. The sales representative came to me twice a day, called me and asked me all the time what else I needed or if I was satisfied. Because of my diagnosis, even if I came at the very early stages, I will still have to proceed with 6 chemotherapy sessions with one of the best oncologists in the world, Prof. Dr. Zielinski. I recommend the clinic with great confidence.

I went to emergency at 9 pm. I got bleeding from my uterus and very painful Stomachache, I am bleeding non-stop like 3 days continuing and the doctor asked me "Why are you here?" Asked me two times and I explained my symptoms and she told me to take pain killers without checking my bleeding things. PS. I am not on My period right now and I am still bleeding until now! What a Unprofessional Doctor! No any patients would like to go to Emergency if they really do not need help!

We were in an emergency situation where we were informed to reach the BDU department. Unfortunately it was the wrong department for the treatment which was needed but the BDU department saw to it that they won't even touch the patient who is in excruciating pain. They didn't even try to give the patient some kind of pain medication. After an hour we reached the right department and they were in horror to see the patient and surprised why the BDU department didn't do anything. Thanks to the urology department, we got the right treatment on time but the negligence of the BDU department and how they shrug their shoulders off is something I had to write here. I hope no one else goes through this..

Thanks a lot to all team of Palliative department for care support and warmth to my father!!!

The worst hospital that anyone can go to. I have no idea why the emergency reception is like this. I went there with a bad situation and I had to wait a couple of hours to be visited by a doctor. It's really funny how the situation is like there. Unfortunately, there are not many options in the city when you get sick during the weekend ie Saturday. At first, I went to the med campus and they said the only option is this hospital. After a couple of hours of waiting my condition got worse and I decided to come back home. Just go there if you are about to die otherwise staying at home is much better.

We went on a saturday morning for an urgency and received medical attention in less than 20 minutes, everyone was very polite and professional

Hospitals should hire more suitable doctors. In my opinion, clinics that deal with sensitive things, where patient has take off their clothes when required, there should be male and female doctors. Because not many people feel comfortable having to undress to be examined by a doctor of the opposite gender. Also there are many cases that the docter is not doing what he should do.

Our two children were born in this hospital in 2019 and 2023. We can only report positive things about our time here. You felt very cared for and the entire team is extremely competent, motivated, courteous and friendly. It is important to me to mention this and thank you for all your efforts. Thank you very much for your support. All the very best.

I had the most horrible experience in the gynecology department here, my house doctor told me to go to the emergency room and when I got in for my consultation the doctor told me my problem is not an emergency and that there are people who actually need help. It was my first time seeing a gynecologist and she asked me if I have been before and I said no because I was not financially able to ever before and she almost laughed at me and said „no doctors in your country?“ she was clearly bothered by the fact that I asked her if we can speak in English. After she consulted me she said she can’t give me a diagnostic and than gave me a prescription without a diagnostic. She made me feel very uncomfortable, she made fun of me and where I come from, made me feel like I am not worth helping even tho my house doctor did. That woman should not be a doctor of any kind she was horrible!

We were in the children's hospital last night with our 10-week-old daughter and were really excited. Of course it was to wait but that's the way it is now. The doctors and the nurse were super nice and took really good care of our mouse. Our mouse obviously felt good, despite being in a really bad mood. During the examination she made the whole team and us smile and laugh. We felt very well cared for. Thanks!

There's a good people and there's a very bad people, but the hospital has to make a Training courses for workers to deal with patients and should be attention to patients' complaints. I wonder how a kind docteur like Dr Ilenko Anna has a secretary like that🤷🏻‍♀️ her secretary is a very tough person😬 Violent, aggressive👽 and attacker😡 She does not respect the patients😡 and believes that they are her slaves😈 and that she works for free not for money, and that she works in her own institution or in her home.

Unfortunately, the hospital has become bad. It has become for trainee doctors, not for excellent doctors in the past. I am talking about an experience in 2014 on a treatment trip, and the patient was treated with the best treatment and the best treatment. Now we returned to the same hospital. Unfortunately, it became clear to me that it had become a place for trainee doctors who endangered patients' lives and dealt with worse than bad, and this is a problem Unfortunately, a large international hospital disappointed a lot

Do you think that it’s fair to make a patient wait in the hall from 9am to 4pm to enter his room that was already reserved 21 days before in order to proceed with his chemotherapy!!!!This is not acceptable!! The patient is already ill, plus they are making him wait for more than 6 hours on a chair in the hall!!! So unprofessional and missorganized!!!!!

Its been almost 2 years I regularly visit several specialists. Very professional and emphatic doctors! During CT scan procedures after talking to the attentive assistants I feel more secure and less scared. Thanks!

You should dying already before they take care of anything. Not taking anything serious at all

Best Hospital in the Brussels region, friendly staff, great doctors and all multi-lingual

This is a research hospital that serves thousands of women every year. I have been seen by a doctor within two days from my mammography and with what seems to be a fixed delay of three weeks between cosnultation-operation-reconsultation I am now on my way for radiotherapy. It is unbelievable that you get this level of expertise for free, in the states you would have to pay a fortune. The doctors are understandably buzy and will not spend too much time with you, however, there is psycologists, nurses, sophrology classes and all sorts of stuff that you have access to. It is a world class centre and we are all very lucky to have access to it in times of need.

My partner is in the hospital, he is French. I have come from Scotland to be with him. Is there any reasonable priced accommodation near the hospital. Thank you

Good place to work.

Extremely negative experience, after having traveled more than 100km and 3 weeks of waiting for an appointment scheduled for December 4 at 1:20 p.m., for possible breast cancer, I learned on the spot that it had been brought forward to 9 a.m. without being informed . Despite the advance of almost 30 minutes for each patient, the two doctors present categorically refused, without even coming or apologizing to carry out the planned examinations. Probably a golf course or a houndstooth hunt planned for 4 p.m.??!!!. No consideration or humanity on their part. So I stay with my anxieties and my doubts until a possible another appointment.

Hospitalized for 5 days for an operation, everyone was charming, caring, very caring. Thank you all

Very nice staff the doctor and teacher very attentive put us in confidence little disappointment for the toilets of the reception not clean and only one in service

Best hospital in the world. Very kind staff and very good doctors

I'd be indebted to work within this facility as Massage Therapist to help relieve Patients with Stress related issues. Thank you +233241488250

Really really bad Experience with this hospital. I had a visit, I told that I have card EKUZ ask also if I should give it them this later. They say no no i don't need pay anything no problem with anything. After TWO MONTHS they sended me a facture that I have to pay! Really dissapointed, never come here again. During visit with doctor they didn't check what is wrong only give me one pill that's all. Nobody answers the phone either.

A large hospital dating from the 70s, partly renovated, with many specialties and relatively correct care but very uncertain depending on the services as in many public assistance hospitals in general... We can therefore go there from heaven to hell, often with adorable and caring teams in intensive care or intensive care units and other totally overwhelmed teams with little regard for their patients because they are understaffed in many others services...

On the 3rd floor Orthopedic department: Caregivers, nurse, friendly staff overall 👍 Arthrodesis + laminectomy operation Dr Solène Prost service teacher Tropiano All the pain went well and was well treated. 5 days hospital Return home for 4 weeks to recover peacefully. Then start of physiotherapy rehabilitation.

I was taken to the Urgences here by ambulance and I have never had such an awful experience. The nurse who was looking after me was completely cold and uncaring despite the fact I has a blocked intestine and was not only I’m agony but kept blacking and vomiting. At one point when he saw me vomiting he said “don’t you think you are exaggerating a bit”! It took 6 hours before I had a scan and in that time I was left alone and given no blanket despite being soaked in sweat from the pain. When I finally went upstairs to the operating theatre, the experience was much better. I know this hospital has some great doctors and the surgeon who operated on me did an amazing job. My criticism is uniquely directed at the a&e “urgences” here which is just not good enough. All the staff were uncaring and cold and I felt scared and abandoned which is not what one should feel in hospital. Sorry, but a little more humanity would mean less stress to patients!

I live in the USA and was in Paris for vacation. I developed tachycardia on the flight to Paris, which was completely new for me. It lasted over 3 hours and the flight attendants summoned a medical doctor who told me to be checked in Paris. Necker urgent care was the closest facility to where we were staying. Upon walking into their urgent care area, I felt I was walking into a hospital from the 1940's. It was hot, dark and filthy. It looked like the old asbestos tile floors had not been swept or scrubbed in months (yes, I am assuming they were abestos tiles based on my experience with a similar floor in my home). The windows were filthy as well. Paint on the wood trim around the windows was chipping off. Just beyond the waiting area stood an old fashioned hospital screen on wheels. I had not seen one of those since the 1960's. After waiting for an hour, I lost confidence in what I would encounter with medical care and left. I hope this was a really bad example of a medical facility in Paris. I was told later I should have gone to the "American hospital" which no one had told me about beforehand. My taste of "free medical care" in France was not a good one. I hope my impression of their healthcare system was incorrect for the rest of the country. I do want to point out that I was able to enjoy my time in Paris and loved so many things about it. I am grateful for that experience. I am back home now and receiving good care for the condition I developed enroute to France.

I brought my daughter to this hospital early Sunday morning after she received food poisoning from a five star hotel. The staff was awful. They hire people who can barely speak French. Only the MDs were pros. After waiting for almost three hours I finally stopped a male MD and asked if he could see my daughter. Otherwise we would leave. He did and she was discharged shortly thereafter.

Worst hospital experience ever. Really increased the risk of delivering our son, unnecessarily. For weeks mid wives kept threatening there is a risk and we have to induce labor while all the data show that the infant and the mother are healthy. My wife was constantly stressed. When we ask what risk is there, mid wife just says “death of a baby”. Who uses this word in a hospital when there is no real risk? When my wife did start having a contraction, we went to the emergency service. They made us wait for 7 hours stating they are short staffed. There were actually quite a few staffs but they were checking their phones or chatting. We were disheartened but no one showed an interest, no one came and ask if we were doing ok. I repeat, it was an “emergency service”. After the seventh hour I asked when can we be taken care of. They said “we can’t, not enough bed, not enough staffs today. We will have to put you in another hospital”. Well what were they going to do if I hadn’t asked? Left us there unattended for another seven hours? They slowly started looking for other hospitals. Many were also full but finally there was a nice one available just outside Paris. Necker people said “ambulance will be here in 30 minutes”. Of course it took 90 minutes until we finally got to leave this horrible stupid hospital. Thanks to the nice second hospital, the baby was born in 12 hours after we had moved there, safe and sound. Maybe we just had a sequence of bad staffs at Necker. But for the entire time we commuted there and visited at the day of delivery, unfortunately we hardly met anyone there that cares or even shows a remote interest in patients. .

RIP King Kester 👑

People on whom medicine would have given up a few years ago, or even a few kilometers away, have a very reasonnable chance here. The hospital is second to none in interventionnal cardiology and some of the procedures in which they specialize can only be performed in a handful of hospitals around the world. They are the only hospital in France which can perform pulmonary endarterectomy. I know these facts first-hand, for having had relatives and close people being successfully attended there for life threatening conditions.

My best hospital experience so far - top surgeons and fantastic staff

The service in the " Station" is a disaster. Really really bad, the personal will barely visit or ask you if you need anything and moreover I have done their job, therefore being unable to have any meal as the baby was constantly crying...no one even asked if I need something... If I have to rate it - then I will even not put a star... just as bad as it is... No more here anymore!!! ( hopefully not reaching any hospital at all)!!!!

I’m not sure how well you think your clinic is working or how well you’re doing. However, our 6 month old has not eaten for 16 hours (3 of those hours are spend in your waiting room so far), or has eaten, but hasn’t managed to keep it inside as he has been puking, a lack of energy and a behavioral change after falling on his head. Now, like many parents, we seek the advice of a specialist. Where your clinic is unfortunately the closest one to us. We just wanted the advice of a doctor, however, we got shipped off the the emergency clinic by the receptionist. Here my issue starts. How can you call it an emergency clinic when the waiting time is over 3 hours? (3 hours and counting when writing this) When you don’t filter anyone coming in. I’m definitely not saying we’re an emergency case, neither am I stating I am a medical specialist and can judge the cases, but, from what I can see, 80% of the cases sitting in here aren’t emergency cases either. It’s just parents sitting and waiting. People sitting on the floor, people waiting outside in the rain or sitting in an idling car because you lack waiting room in an emergency clinic treated as an undersized doctors waiting room. From my point of view, this is only your issue: - either you’re understaffed in the children clinic and therefor decided to just sent everyone straight to this “emergency room”, even if it isn’t anything closely related to an emergency. Or; - you’re too small for the capabilities you’re trying to offer and hence investment is needed from your side to modernize and expand Or; - and this might be a bold one, you’re collecting insurance money by sending everyone to emergency care first and hope they get sent to the children’s clinic so you can bill twice. Which one is it?

I was there twice with my kids, the reception, emergency service were very friendly & helpful. One of kids were to stay in the hospital and the staff on the residing floor was also very helpful, my kid was also in the intensive care and we felt really in safe hands there with a super friendly and accommodating staff. A big thanks and kudos to all the team there!

New to the institute, I am reassured to be treated there. People who listen, full of gentleness and kindness. Returning to these places is quite anxiety-inducing, but when we see how we are welcomed there, we take these moments with more lightness.

The Bergonié Institute is truly at the top on all levels. A wonderful organization, which allowed me not to stress about making appointments. These are grouped together on the same day given the distance from my home. Every department I have been to I have met caring, smiling, gentle and professional staff and let's not forget to say very competent. Top anesthetist and surgeon, thank you.

What to say ? Extraordinary, attentive and competent... just yesterday, I was there; my surgeon, my nurses are more than "on top" of gentleness, smile and everything... if you have serious health concerns, this is the place... if my surgeon retires at the end of this year, I will think of her very much because she is sublime and she deserves "a little" rest - What skill! Thanks to them all.

My comment only concerns the space which serves as a cafeteria.... a long wait... in the cold!! Talk to you about it, we send you for a walk, I hear the security agent making fun of my request, and tells his colleague that he is under the air conditioning, ... in short, frozen radiator, when wait, and we eat in the cold, I can tell you that it is most unpleasant

SCANDALOUS!!! Where does our money go??? In an obscene parking rate, only one cash register at the end, puddles everywhere, a swimming pool (1 meter wide, 2 meters long and 10 centimeters deep) to get out and reach the ICL, and a Pyramid staircase Mayan slippery, because the totally necessary elevator for people with reduced mobility is BROKEN.

Operated by Dr. HEJL at the end of July, I have excellent memories of my brief visit to the 5th floor just after my operation. The nursing staff (and non-nursing staff) were adorable... I take my hat off to them for their work which is not easy every day. A little nod to this duo of caregivers with whom one morning we imitated the meows of the 😸 in front of the anesthetist! (I occupied room 502 until August 3) Really thank you for your good care! The meals were of high quality and appetizing (which is rather rare in hospitals). I can say that in my case the support was perfect.

Today we visited the allergy department with our child. I really liked the service. The doctor spoke very nicely with my child. The inspection was good. We did an allergy test. Everything is fine and I'm very happy😊

My husband received wonderful care at A&E and intensive care after experiencing a heart attack on holiday last October 2022. Speedy treatment and attentive nursing while in CHU for two weeks prior to repatriation to the UK. Could not have had better treatment. A huge thank you to the doctors and staff who looked after him. We are very grateful.

My brother Christopher had the most excellent care in accident and emergency for a pulmonary embolism. I know he is very grateful to the drs and nurses that night. They were kind caring and amazingly speedy to diagnose and find a medication. Compared to the normal experience in the U.K. the French system that night was incredible and they also called him back for a check up in a week, again with an amazing dr so sympathetic, that would be two to three months in the U.K. The staff treated him with dignity and compassion. A massive thank you to all there

Good morning She was diagnosed with breast cancer in September 2023. Operation and radiotherapy Very good support, efficient, fast. Very competent, friendly, attentive, caring and empathetic staff. I thank Dr Butarelli and Dr Tallet and then all the medical and paramedical staff. Sincerely Ms. Delphine Gomez (Limousin).

The IPC is a benchmark for cancer. You can go there with your eyes closed. The doctors and surgeons are super responsive, competent, friendly, with whom you can communicate easily… The nursing staff are incredible too. Always attentive, the care is adapted and always done with precaution. The maintenance staff is competent, smiling,… The establishment is very well maintained. The only downside is that the windows let the cold in a little. We are grateful to be supported by these amazing teams!!

The cross and the banner to reach the switchboard have been going on for years, I am a medical secretary and when I call, I can stay 15/20 minutes waiting to finally have someone on the line. Whatever the time of day, no time is ideal for reaching them. The direct lines are still unavailable, it's the mission to call them!!!