Prostate cancer treatment in 687 Oncology clinics worldwide

Fabulous GP service!! Especially Nadia on the front desk. She always does her best to help/accommodate you.

I dont know where to start, my problem is with the reception 1- I did blood tests for pregnancy , and no body notified me and when the results appeared I booked an online call with a doctor who completely ignored me and did not call. 2 - I registered for maternity care with them and after I delivered my baby they told they lost the application and I had to come over and refill it again or I will need to pay for the 2 and 6 weeks visit which should be free. 3- 5 out of 10 times I call them to book appointments they dont answer. 4- one time I went for a gp visit and I paid and when I left the reception lady called and and asked me to pay again she told me she cant see my payment.I had to send her the invoice and bank statement to convince her!

Great service with very caring staff - We joined about 6 months ago as we had a newborn. Great service and always take time to listen to what you need and will always do their best to fit you in for an appointment. Highly recommend!

We had the misfortune of Dad being referred to the care of plastic surgeon Catriona Lawlor at St. Vincent's Private for stage 2a Skin Melanoma. She was medically negligent to my father in that she didn't carry out any regular post care checks after the primary treatment. I asked her why and she came up with lies regarding covid, despite the National Screening Service telling me that there were no restrictions on cancer checks at the times she claims she didn't check my father for his own safety. She is a liar. My father again had the misfortune of coming under Prof. John Crown (or Professor Clown as we came to know him due his ridiculous and aggressive outbursts) once cancer progressed. He delayed my father's cancer treatment by 2 months because he wanted to conduct tests to identify the correct type of immunotherapy, despite these results already being available from 18 months prior. He put my father under 3 unnecessary and risky biopsies, one of which was a liver wedge section performed by a liver transplant surgeon. There were also 4 MRIs indicating stroke in this time, we're told most likely due to the spread of cancer. It took 4 MRIs and 7 weeks from 1st MRI in the care of St. Vincent's Private before my father was referred to a neurologist for tests and appropriate medication. At one point my father's nutritional supplements were withdrawn without discussion with my father, nor us. He was put into a private room and Professor Clown told me to expect the worst within the next two weeks. I immediately requested nutritional intervention and this was given. My father survived for over a year after that. Prof. Clown then tried to discharge my heavily dependent father onto my mother to which I refused to do without additional help outside of basic HSE home package. Prof. Clown's only option then was to leave the medical team, for which, he called my mother and sister into a meeting and accused them of being abusive because at that meeting they queried his treatment of my father and why no regular checks were done on my father. Prof. Clown claimed no checks were needed earlier but then said he never stated such at this meeting. He went on to send an email from the ward email address claiming we were abusive and threatening. For original treatment under Catriona Lawlor my parents were sent incorrect bills for which the finance department said they would fix. They never corrected their mistakes and a bill for €30 was sent to the debt collector for arrears. After my father left St. Vincent's Private there was a shortfall of €13,000 because VHI didn't cover the private room for my father in which he was placed to die prematurely. To this day no bill has been sent despite my queries to Paula Ryan and Dr. David Fennelly (took over from Prof. Clown, another member of the circus). We all know that this is due to their medical negligence. Be extremely careful if your loved one is under the care of this hospital. Private healthcare is completely unregulated in Ireland. Should any doctor in this hospital mess up you are on your own. The doctors are contractors and legally independent of the hospital itself. The hospital will not investigate and neither will the Ombudsman, HSE, Dept. of Health, etc. VHI covered 6 months of care in a private hospital for my father. I appealed to the management for extended care and treatment due their medical negligence. This was refused and Dr. David Fennelly put pressure on my father to choose the hospice for further care. I had to email Fennelly to take pressure off my father and give him space to decide. He was cut from the same ilk as Prof. Clown. My father survived 9 months in the hospice without any follow up with scans or care of an oncologist nor neurologist despite our requests to Dr. Fennelly for a plan of care to be ongoing. This hospital is unsafe and completely disorganised. Should any of the above be untrue I look forward to their legal letter for defamation but I know that won't happen because my defence would be the truth which they know themselves.

I am writing to express my deepest gratitude for the exceptional care and expertise provided by Dr. Anthony Stafford during a critical period in my life. Dr. Stafford's remarkable skills as a surgeon not only saved my life, but also transformed a terrifying situation into a remarkable journey of healing and recovery. Facing a life-altering medical issue was undoubtedly one of the most challenging experiences I've ever encountered. However, Dr. Stafford's accurate diagnosis and prompt action gave me the hope and strength to overcome the ordeal. He demonstrated an unparalleled level of professionalism and dedication, reminiscent of a guardian angel who emerged in my life precisely when I needed him the most. What truly sets Dr. Stafford apart is his unwavering commitment to not only address the medical concern at hand, but also considering the broader implications for my overall well-being. His expertise ensured that the surgical intervention was tailored to minimize impact on my body, allowing me to embark on a path towards a healthy life. As a woman, the significance of his approach in prioritizing my health and recovery cannot be overstated. In essence, Dr. Stafford's impact extends far beyond the realm of medical expertise. He restored my health, instilled hope, and empowered me to embrace life with renewed vigor. Every step of the way, he exuded compassion and professionalism, creating an environment where I felt both cared for and confident in the journey ahead. I owe my gratitude and a debt of profound appreciation to Dr. Anthony Stafford for being the beacon of light that guided me through the darkness. His contributions to my well-being have left an indelible mark on my life, and I am forever thankful for his presence during my time of need. Regards, Isha

My sincere appreciation for the diagnosis, and treatment. I’m looking forward to getting back out there and living my life. The feeling of gratitude is so difficult for me to put into words. I’d just like to let all those working here know what a good job they’ve done. You’re a great team, thank you. John

Well I loved how I was cared for and treated by the staff, doctors and nurses but who actually loves being admitted to hospital. Both my grandparents passed away in St James after battling chronic illnesses. The hospital did a tremendous job whilst caring and helping my grandparents and myself.

After 10 hours waiting for be attended in the Ermegency Dep. the doctor kick me out saying it wasn’t an emergency and without a prescription. Next day I went to a private GP and they gived me a prescription and look after me very well. It’s the worst hospital I’ve ever visited and I had one of the worst experiences of my life. (Also I paid 100€ for it, thieves)

My mom just returned from the A+E, as a qualified nurse myself, I'm appalled at the treatment and medical negligence of the Doctor on duty working A+E. Not only did you mix up her name and confuse her for another patient who had the same first name, you failed to do your safety checks to ensure you got the right patient and confused my mom with CHEST PAIN for someone who was DRUNK, You then dismissed her anxiety and told her to just calm down!? You gave her no advice, no comfort, if the job is that hard for you and is causing you to treat your patients like this, you need to find another job. I'll be taking this further and making a formal complaint.

We had a very pleasant encounter with this hospital this summer. My father in law was hospitalized here for over a week and the staff and the hospital crew its absolutely amazing.You get answers at every single question you ask. Compare with other " so called emergency room" this one is a life saver. Yes its quite expensive but you get what you pay for. There is no attitude when you ask something and you get to be treated like a human, plus you get the treatment that you indeed need, not just random medications so they make sales. Thank you medpark.

My recent visit to Medpark Hospital left me thoroughly impressed. The entire team was amazing. Recomand

I really liked how professional are Dr. Cusnir Valeriu (Ophthalmologist) and Dr. Andronic Ana (Internal medicine). My experience with them was very pleasant. They answered all my questions and gave advices for treatment and health overall. P.S. Emergency Department Reception has the best personnel

Facilities are very clean, the staff is professional, and respectful! Best in the country. Also the food in the cafeteria is very good.

It is a expensive hospital, but it is worthy. My 1 year old baby was diagnosed with testiculo tumor, he needed to be operated ASAP. Now he is 100% out of danger. Thanks God and the doctors. Never felt more comfortable in a hospital.

I have been a patient at Vivian Pellas for over 9 years in that time I have had 4 surgeries and my wife had her hip replacement done there. My past experiences have been good up until a little over a year ago. Went in for what I thought was hemorrhoid surgery. According to all my papper work which I still have but instead I received a sphincterotomy and no hemorrhoid present at the time. Be carefull there! Still having ongoing problems as a result

Special thanks Arjun Rajeev❤️ Wonderful experience with Badr Al Samaa Hospital ruwi. Dr Rakesh was a wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery,and follow up. I am so glad I choose Badr Al Samaa Hospital,ruwi and would highly recommend to anyone.

Dr. Thashli Thankachan has been our family doctor for the past 12 years, and I can't say enough about his exceptional care. His joyful and caring demeanor has made each visit a positive experience. From the moment you walk into his office, you can sense the warmth and compassion he brings to his practice. One of Dr. Thashli's standout qualities is his ability to explain medical conditions and treatments in remarkable detail. He takes the time to ensure that his patients fully comprehend their health concerns and the options available to them. His explanations are clear and delivered with patience, making complex medical concepts accessible to everyone. What truly sets doctor apart is his profound understanding of our health problems. he listens attentively, asks the right questions, and conducts thorough examinations. His diagnostic accuracy is impressive, and we've always felt like we're in capable hands. The trust we've placed in him is the result of his unwavering commitment to his patients. he has consistently demonstrated his dedication to our well-being, going above and beyond to provide the best care. His guidance has been invaluable in managing our family's health. Having Dr. Thashli as our family doctor has brought us peace of mind and confidence in our healthcare. His trustworthiness and dedication to his patients have created a lasting bond that we cherish. We're grateful for the care and support he has provided over the years, and we look forward to many more years with him as our trusted healthcare partner. Dr.Thashli truly exemplifies what it means to be an exceptional and compassionate healthcare provider.

Very rude behavior from receptionist. Two times i face like these.. That is the only reason iam sending now.Atleast keep some peoples they are talking politely. On 23/10/23 Mrng 8.30 am one lady call back for appmt booking that time.i ask just token number.. She is shouting wait... Wait.. Wait... Atleast she can tell i wl tell u sir.. Like that.. Is there any option for 0 rating i wll give that.. For the receptionist not for the hospital..

No enough parking space, bad reception experience, waiting 40 minutes while having a scheduled appointment, not clean, nurse interrupting the patient while talking to the doctor without knocking the door or asking and no stock of medication.

Horrible experience. They have advertised for early breast cancer detection offer,really nice promotion but when you get to the hospital nobody seems to be aware. The reception team at the emergency is friendly and professional. The reception at the radiology department is extremely un professional,completely clueless about the offer, I suppose simple phone call amongst the hospital team could have resolved the issue. Eventually they sent me to gynaecology department, here the nurses though seemed not to be aware of the promotion handled the issue professionally, but were not able to assist. Decided to visit a different hospital which was very professional and had screening comfortably without hassle. department Te

The service was ok. Doctors were friendly. But for a private hospital they should be ashamed of the facilities they have. The toilets are absolutely disgusting. Very old furniture. Not well maintained at all. There is a smell of mold. The rooms look like the 60s rooms. Everything was old and in very bad shape.

ATTENTION! With that such leader of the hospital definitely the customers can’t get good service. Very rude only thinks about how to get benefit from others even from the workers. Very disappointed of their service only working for money !

Very POOR quality of service for the price, lack of communication between doctors and nurses, wastes the customer's time, repeat visits to the doctor and paid tests. It's very difficult for the child, they have to cry for the blood test, the nurse can't even find the vein, and they have to do the test again and again because of their own fault.

Full service private hospital in Ulaanbaatar. My son was delivered here and we use it for most doctors visits. They don’t do most trauma but they do most everything else. When I had appendicitis they took care of me quickly and safely. Good experience all around.

Like most of the reviews say, it's true they are all about making money. As for quality of care, I can't say. They scared me away with the price. Much higher prices than American hospitals. When they quote you a price, they say it's not much and it's unbelievably high priced. The positive is they are very organized and most of the staff is quite friendly and helpful.

I don't know what other people complain about. The service was good and the price was somewhat reasonable. The only issue I had was that the doctor was sick (coughing and sneezing), and my fiance caught it from him and then gave it to me. Now, she is in the hospital with a high fever. I am not sure why that guy was allowed to work in that condition and without a mask. But hey...🤔🤔

This review is due to a lack of knowledge that simple. As a foreigner I recommend that all other foreigners and locals stay far away from this hospital. That goes for anybody who may be sick, unless it's an emergency I would avoid this hosptial like the plague. I had a PET scan done at a different hospital that only has Vietnamese speaking doctors who cannot read me my results in English. My wife did research prior to the scan and she was told by FV Hospital staff that I could bring my PET scan to this hospital to have it read and relayed to me in English. I was warned that sometimes the CD Rom the other Hospital provides with the images works and sometimes it doesn't. I felt they've done several of these and were knowledgeable. That was until I tried to call today to make the appointment. I now have my PET Scan in hand and I called this Hospital back to set an appointment to have my results read to me. This morning my first point of contact was the operator who answered the phone. While I was delighted that a human answers, not a computer phone system, my call was answered by an unknowledgeable team member that has no idea the Hospital offers the above PET Scan reading service. When I explained the above, she asked me what area was scanned my hip, my neck, my back? I said, you are obviously unaware of what a PET SCAN is, it scans the entire body head to toe. Please get me someone who knows what a PET scan is, she instead asked me to go on your website and fill out a form. I declined and asked for her boss, she instead took my phone number and saying she will call me back. She did not call back, she had a Hospital interpreter call me back who said "I'm sorry we do not have a PET Scan here". I said I know that and I told the other lady that I do not need the skin I already have the scan from another hospital and all I want is your doctor to read it to me". She asked for another call back, I agreed and waited. While waiting for her second call, I went to their website and completed the appointment form which let's you book IMAGING Department no sooner than two days out. I completed the online appointment form. The interpreter called me back saying they can read my PET Scan from the other hospital but the doctor is abroad for the next 3 weeks and asked me to contact them again at that time. I said, Thank you and hung up. About 5 minutes later I got a phone call from my web submission which had a text box I could enter text " I would like a doctor to read my pet scan from another hospital" this was the last individual that called me back today saying "I'm sorry we do not offer a service that reads your PET SCAN service". I told her this unbelievable, so many unknowledgeable team members so this 1-Star review was coming and would remain here until Hospital management trains their employees properly on what services are and aren't offered. When management contacts me and informs me that training has been completed, I'll adjust this review. Otherwise it's well deserved and will remain here.

Thank you to the kind and heart-warming staffs in ED who had me when I got troubling stomach :). I really appreciate your help and kindness as I was feeling really sick and uncomfortable. I think I could not find any hospital which is better than Vinmec in HCM.

I am writing this to express my gratitude and appreciation for the excellent service and care that you provided for me and my family. You are truly a world-class hospital that deserves recognition and praise. From the moment we arrived at your hospital, we were greeted by your friendly and professional staff, who made us feel welcome and comfortable. Your facilities are modern and impressive, with state-of-the-art equipment and technology. Your doctors are highly skilled and experienced, who diagnosed and treated our conditions with accuracy and efficiency. Your nurses are caring and compassionate, who attended to our needs and comfort with patience and kindness. Your pharmacists are knowledgeable and helpful, who explained and dispensed our medications with clarity and convenience. You have exceeded our expectations and delivered the best quality of care that we could ever ask for. You have made a difference in our lives and we are forever grateful. Thank you for being such a wonderful hospital that we can trust and rely on. Sincerely, A happy and satisfied patient

My brother and his wife, my sister were in HCMC last month, they all came here to see the doctors by that time. We must admit that the medical service at Vinmec Central Park deserves a solid 5 stars. The staff , especially all nurses were so empathy and helpful. The doctors spent time to explain everything so clearly, addressing our concerns with patience. When we come to collect medication at the pharmacy, we were impressed by the organized and tidy of this place. The hospital facilities are so clean. Overall, the level of care and attention to patients' needs truly set this hospital apart, making it deserving of a top-notch rating.

Everyone spoke English, I felt very safe in their hands. Doctor Nguyen Vinh Toan explained everything and answered all my questions , super nice and also the pharmacy . The cost for consolidation is 1300k and after 5pm it's 1800k.

Big and beautiful clinic, but the tests are too expensive (compared to Russia or even South Korea). The doctor I visited seemed professional. She sent me my test results the email along with drug prescription. For the price of services, I don’t know why they are so expensive. Teeth cleaning is more expensive than in Spain. Why do they think it’s OK to rip off foreigners? Not every tourists comes from US, and not everybody is rich.

It’s horrible experience when my friend examined in Department of traumatic and orthopaedics surgery. This comes from the attitude of the main doctor who was responsible for examining my friend, just a cursory diagnose without any appointment for in-depth examination. Terribly, he not only did not find the result but also OUTRAGED my friend because she uses insurance. More detail about this case, my friend has had a backache for a week so she decided to examine in Vinmec Time City with an advance appointment. When she came, a doctor named Hùng treat my friend uúnatisfactorily. He just touched her back and gave a conclusion with a doubt. And then, he told my friend should move on another medical department for examining. She did followed by the guide. But, no result was found in this department, doctor in here brought my friend back to the first department. In the second meeting, Dr. Hùng still stated that my friend was fine, just need doing more exercises, and he gave my friend an impolite attitude with a blame on using insurance in examining. Thus, the result my friend gave through the examine was AN OUTRAGE instead of a medical conclusion.

In 20 plus years of international travel I’ve never needed emergency services until a very bad fall in CDMX left me with 3 sprained toes, a sprained knee, a bruised hip and back and a very deflated ego. Medica Sur was AMAZING. Fastest I’ve ever been in and out of an emergency department. It felt like I had 3 dedicated doctors and never even saw the waiting room. Their English was way better than my Spanish and everything including the consultation with the trauma surgeon and X-rays was $550 total. That’s it. I’m paying more to get my teeth whitened at home. Having damaged the same leg in similarly stupid ways before- this care was miles above what I’ve had in the past. Don’t be worried about going to the hospital in CDMX. They know what they are doing and they are super nice about everything

As they advertise, best hospital in Mexico

This place's customer service sucks. I emailed them with questions regarding a minor surgery that I'm looking to get. I wanted to know what the price or approximate price would be for it, if they had availability in a certain part of the month, and if this surgery could be done at the same time. They responded that I would need to set up a consultation in order to get the answers I was looking for. Guess how much a consultation is? USD$150 or $3300 Pesos. Seriously? I explained to them that it wouldn't make sense for me to spend that kind of money when I may find out they don't have availability for appointments when I need it. How hard is it for a hospital to tell their patients when they have appointments available?

My family got injured during the visit in Seoul unfortunately. As a foreign visitor, this hospital provide nice service , the people are very nice, we can communicate in English basically , the safety officer helped us to call the taxi back to hotel , thanks for their help. Basically , the basic charge is about 700k won (US$ 520) . There would be additional charges if you need to have further inspections. I hope all of you are healthy and not need to visit hospital during travel. God bless you 🙂

I would rate minus 8f I could. Worst ER experience ever. We had no choice but to come here as per the ambulance staff. The patient was in ER for 5 hours without any communication with the next of kin. No one let's the patient know where urinal was and no blanket available for 30kg patient who was shivering like a puppy. Very rude and blunt staff who were avoiding talking to the patient's family member. If you want to be treated with some dignity do not go to this hospital.

The international clinic was great. They are very organized, they will show you a map where to go and what order. They were helpful and very fast. I had the blood results in one day. The doctor was very kind and easy to talk with, and in perfect english.

It was the most unprofessional experience I’ve ever had anywhere in the world. The doctor was rude and was yelling at me. I do not recommend Dr Ivan Neuro surgeon or that hospital. I was expected to have injections in my back in a messy room with a patient eating and the smell was making me sick. They told me to take my money back. And leave

I would like to know if SEMA have specialist who can perform jaw fracture surgery Thanks

Nice personal and fast service.

Overall, it was a good experience. I am happy that my father had a good experience @ Max Saket. The Doctors, nurses, and the staff are very kind and cooperative. However, their billing team is very shrewd and insensitively money-minded. Cashless treatment here is NOT Cashless! Max Saket has a policy of requiring patients to pay the difference between the amount initially approved by the insurance company and the estimate provided by the hospital at the time of admission. While Max Saket did inform us of this policy upfront when we were taking the estimate, I am still concerned about the potential financial burden it may place on patients.

Best medical experience, staff is very friendly & professional and the same time They are always available for your query and concern. They also understand patients urgency. Special thanks to Gaurav kumar Singh, N Dharma & Duty Manager Usman ji from dialysis billing team.

Big problem in car parking and patient can suffer or any thing can happen 🤔 if you enter hospital entry gate 5 and 6 . Max hospital giving more facility for giving extra money for vvip parking 😑 . See photo 📸 and plz stop ✋️ money heist in your country There are no parking person in field or parking lot . Half hospital parking lot is empty because of no entry 🚫 but hospital staff is good

Today line for collection of report at radiology department was too much. The person responsible was either too slow or not experienced. At peak hours it is recommended to have assistance

Have been there twice (once for my wife and once for my father ) Very fast response and helpful team of doctors. The emergency room was clean despite being almost full and the doctors were very fast in attending to our problems. The support staff was also very helpful in assisting for all the required tests and formalities.

I have got my father treated here a couple of times. The emergency here is very informative and helpful. The staff was responsive too. Except for some small instances. The emergency’s doctors are very trained and exceedingly empathetic. Cleanliness was well taken care of too. And in case of any complain there are contact details printed all around the hospital.

Dr. Seema Jain is a wonderful gynecologist. Empathetic, knowledgeable, patient, reasonable. Really listen to the patient. My husband and I would like to thank you for taking part in the birth of our little girl... We all know that the tension was high that day. We felt very comfortable and confident knowing that you would be able to handle any situation if one was to arise. You are amazing..... You knew when to be serious and when to make us laugh. We will never forget that day or you....

This is The Max Hospital Shalimar Bagh. The Hospital staff was good. The service was amazing. Today my mother's ultrasound was at 3:15pm but it happened at 4:30pm. So everyone has to understand that it takes time. And you have to be free from every work when you come here.

Poorest management. Hospital thinks that patients whole duty is to wait for the doctor. We took the online appointment for Dr. Anil Kumar Varshney, Urologist, but doctor was not available. I had to wait for more than 3 hrs and still there was no exact answer when the doctor will reach to attend. They charge fees before telling waiting time and then says there is no procedure to refund the amount so u are trapped with them with no other option left.

I had an good experience at Max Hospital Vaishali! The facility is pristine and well-organized. The doctors are highly skilled and listened to my concerns pataincely and explain the treatment options thoroughly. The nursing staff was attentive and caring throughout my stay, ensuring my comfort and well-being. I would highly recommend Max Hospital Vaishali to anyone in need of medical attention.

I had a very pleasant experience when I visited PHP lounge in the hospital. Mr. Jitender did a splendid job and he was very respectful and diligent.

From last 5 years I am coming here for PHP which is some time tough due to rush but PHP lounge is amazing where hospitality of Mr Jitendera is one of the reason I always comes here along with the brekfast quality is superb! PHP Coordinator Mr Anil Kumar is also another reason who gives his 100% to resolve and manage all issues.

Thank You Dr Bhushan Narainan and Team for making this Diwali super special for us, as my mother Room #7726, comes back home all fine. Its said Doctors are GOD, yes its true and no less is the team who ensures that you are very well taken care of. Dr Shivam and Dr Shubham, thank you for your unconditional support during my mothers tenure at BLK. God bless every staff member who ensured she is very well taken care of. You all ensuredwe have a Happy Wali Diwali, thank you from everyone at Home and wishing you all and everyone at your Home and BLK Max, a very happy and prosperous Diwali.

This is all show no go hospital, they are there for milking the money, specially the doctors in OPD 9. The attitude doctors have is one of the worst. They will make you feel like you are nothing and they are the god. They will make you roam around doctor to doctor and cabins to cabins. Please don't go to this hospital if you wanna save you or your loved ones.

Great experience with Dr. Bhushan Nariani and his complete Ortho and physio team. My mother who had knee joint problem since 4 years is feeling really relaxed and happy after the knee replacement surgery. All love and blessings to you Dr. Bhushan sir.

Everything is too good like doctor, housekeeping and official service and treatment and all everything is too good. And also like people said it's too costly hospital but it's not costly the money they are taking in behalf of your treatment is absolutely correct amount if look on the treatment and there facilities. So I would recommend to visit over there for any treatment. And the staffs and all doctors to to polite and very much helpful.

My mom was admitted in Max Saket for a gastro issue. I am really satisfied with how swiftly the process works there. Specially the care and service provided in the ward post surgery was impressive. I have to thank floor manager Ashish Arya on how well he manages all the services on this floor. He was always looking for feedback and ensured all the patients are well taken care of. He made regular rounds of the wards and made sure that any patient needs are immediately taken care of. The billing process was also smooth. Nurse Aarif also needs a special mention for his sincerity and going above and beyond his duty. He did his best to take care of his patients.

They sound to have a good service but in reality they just tend to be friendly. They cancelled the appointment saying that the apparatus is defective. In the other Buildung Smart it may take up to 4 hours.