Anterior cruciate ligament (ACL) injury treatment in 332 Orthopedic surgery clinics worldwide with additional parameter

Good health care

Mostly positive attitude. Good health care.

The best

Waiting times of more than 9 hours!! Cannot recommend going there if there is any other option. Absolutely understaffed. No air conditioning in the waiting room. The vending machine only takes coins, therefore big risk for dehydration. Haven’t had a worse experience in a hospital ever.

Being a tourist in Bologna and having to attend Pronto Soccorso was daunting, however my experience of the treatment I received was first class. Most of the staff spoke English at a level that I could understand what was happening regarding my treatment, from doctors to porters. I am very grateful for the medical care that was provided during a time of stress and pain.

Bizzare standarts for European Hospital, emergency waits are due 6 to 12 hours.Shortage of staff is visible and maintenance of the hospital is bad, terrible experience.Shocking

Apart from the confusing way the floors are numbered, this hospital is the best there is in the Netherlands.

I went whining in pain and they seemed annoyed by that then told me I had to had an appointment to have an emergency and gave a phone number then proceeded to talk to each other in Dutch and stopped recognizing my presence, worst hospital EVER

I’m an international student and I didn’t know how the health care here in the Netherlands works. I have a lump in my throat that makes me feel I can’t breathe. Since in my country (Italy) you can always get assistance I went to the emergency department because I was worried about my thyroid problem and I couldn’t wait until may 30th for the GP. I explained my problem and two nurses were really frustrated and rude, one of them laughed at me by saying “oh you can walk and speak, is it an emergency for you?”, another one: “are you an international student? I knew it!!! you international students always come here for EVERYTHING”. I know I was supposed to do a quick Google before going but I was really worried and they could have said those things in a different way. I give 5 stars to the third nurse that explained to me in a really polite way what to do.

It’s a clean and a well managed facility with friendly officers and doctors. I highly recommend this facility if anyone wants a medical examination done for visa purpose.

They have a terrible Surgeon, is name is José Antonio Soriano, he was my surgeon and the results of the operation were disastrous, he only cares about money , and not about his patients. I filed a complaint at the hospital and the didn’t do nothing

Terrible experience. I tested positive for COVID three days ago, and began Paxlovid and fever reducers immediately. After three days, I am still having symptoms and testing positive. I called the ambulance to bring me to the hospital. My oxygen was 81 (after a dexamethasone injection and tablet today). The paramedic gave me oxygen right away in the ambulance. The doctor was useless. He refused to prescribe remdesivir. In nonhospitalized patients with mild to moderate COVID-19 who are at high risk of progressing to severe disease, remdesivir should be started within 7 days of symptom onset and administered for 3 days. The doctors name was Dr. Diego Lecona. I showed proof of my asthma and low oxygen saturation from prior attacks. He did nothing to help me and didn’t give me the medicine. All he did was charge me over $300 for a useless consult. Never again

Unfortunately I became quite I’ll on a recent trip to Mexico City. The physician on call for the hotel direct me to this hospital. My care in ER was efficient, caring and appropriate. Lilliana and Mezil in Er were so caring and great communicators. I was admitted and again impressed with the care of the team. Very professional and respectful. When called received prompt response. My physician, Dr Jessica was knowledgeable, great personality and did follow thru with communication upon my return home. Highly recommend and hope in US we can rid our staff of the EMR demands that take them away from the bedside. Perhaps then we can be as attentive as the team in this hospital. Thank you to the nurses, housekeeping and residents as well!

Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS

One of the best hospital in South America

Ok

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

High-end & premium hospital with very poor services. Everything is slow and unsystematic. Average waiting time is around 1hr ++ at each location (from at the clinic reception, meds collection at the pharmacy) The clinic receptionist were very unprofessional, loudly gossiping about their other colleague at the front desk area, I can clearly hear what they were talking while I was sitting at the other end of the room. There are more than 4 counters at the pharmacy but only 1 pharmacist was on duty at a time to hand over meds to the customers. I think the service at some gov hospitals are far way better than here.

Exellent service, all the staff, nurse and the doctor are amazing, you know that the are working wholeheartedly. The hospital is clean, treatment is done with procedure which make patient not waiting to long.

You can be in pain in comfort. The service is always efficient, with friendly and comforting nurses and doctors. There is a porter man that will accompany and bring you to xray places. The menu is always yummy and you can choose your food from the menu one day ahead. Everything is healthy but flavourful. The room is a single room with a sofa bed for someone to accompany you. Since I am covered by insurance, the cost is not under me, but I have to be referred with a referral letter and admitted. Otherwise, it would be quite costly to be treated here.

as the translator Mona dialect was different (as arabic speaker), but her dealing with me was very good and so cooperative and helpful.. the doctors are good (yasemin kiraç/ahmet duran/aynur aliyeva)but the nurses are bad except the senior nurse on floor 0/ next to the kids room💐💐

I was coming to this hospital for a long time and Iam so happy to share my thoughts with the world. The service the doctors and also the international department team was always helpful and kind to me specially thanks to miss Sabah hassan for being such a hardworking and well spoken interpreter.

I was very satisfied with the help that the translator Ms. Mahnaz gave me during the treatment process in this hospital. She was very polite and very responsible, even when the hospital system was having trouble giving receipts, she helped me to get the payment receipt, also for other information like insurance.

If you are looking for a doctor that will be supportive, caring then look no more than Dr. Yasmin Kazi, trusted to provide quality and compassionate care. The best thing about her is her honesty. We totally trust her. When we came to Bahrain Specialist Hospital, we experienced that the doctor was very patient and gave positive hopes since the first visit. She treats and counsel her patients very calmly and with empathy. She is very friendly & supportive, listened to our doubts & resolved them carefully. We were happy with the decision we made in choosing BSH. Today we are pregnant and so very happy & appreciate Dr. Yasmin for her experience, regular observations and timely decisions and medications. We would like to first thank Almighty and then Dr. Yasmin Kazi. My heartiest best wishes to you doctor. Thanks for helping us in our difficult journey, by you it became a lot easier.. May Almighty bless you..

Dear Dr Yasmin Kazi I am writing this review to express my sincere gratitude towards you for my recent treatment that I went through. I am beyond satisfied with results and your dedication towards your patients. You are not only a skilled doctor but a wonderful person. You always keep in touch with all your patients and even you assisted and guided me on your holidays. I am so grateful for that. Your caring attitude and genuine liking for your patients differentiates you from other gynecologist.

Dear Dr. Salil and Lily, I am writing this review to express my sincere gratitude for the recent plastic surgeries I had at Bahrain Specialist Hospital. I cannot thank you enough for the amazing work you have done and for the excellent care I received during my stay. Dr. Salil, you are not only a skilled plastic surgeon, but also a wonderful human being. Your professionalism, expertise, and dedication to your patients are truly commendable. I am beyond satisfied with the results of my surgeries and I am grateful for your guidance and support throughout the entire process.I would also like to extend a special thank to Lily for her exceptional nursing care. She was always there to assist me with any needs or concerns I had, and her kindness and compassion made my recovery much easier.I am truly grateful to have had such a positive experience at Bahrain Specialist Hospital and I cannot recommend your services enough. Thank you for making my journey to a better version of myself a smooth and successful one.

Great experience every time I do my routine follow-up with Dr. Taori and his team. Nurse Minci always ensures I am well attended and the process is smooth until I am completed, and Nurse Pinku Ann has a tender care hand when collecting blood samples especially in my case, she performs skillfully in a way I will always feel secured. Dr. Taori has been my doctor for more than 5 years who not only has outstanding knowledge of my treatment options but also provides the quality of medical care I require. He has the ability to connect so you know where you are, leaving no fear what the next steps look like. Highly recommended.

I trust this message finds you well. Im writing to express my sincere appreciation for the outstanding service and care I received during my recent visit to aster hospital Al Qusais. I had seen by Dr arun (orthopedic) he is excellent doctor a down to earth person and the level of professionalism, compassion, and efficiency exhibited by the hospital staff was truly commendable. It is apparent that the positive and supportive environment fostered by the management team plays a significant role in ensuring such high standards of care. I got a huge help from Ms Saloni Her seamless coordination among different departments, the attentiveness of the medical and administrative staff, and the overall dedication to patient wellbeing have left a lasting impression on me Dr arun and Ms Soumya (physiotherapist )Your expertise, professionalism, and compassionate approach have been instrumental in my journey toward recovery. Your ability to diagnose and explain the intricacies of my condition in a clear and supportive manner has made a significant impact on my understanding and confidence. Please accept my heartfelt thanks for outstan Service your dedication to field is commendable and I’m grateful for the pod impact you’ve on my health Special thanks to Dr arun (orthopedic) Ms soumya (physiotherapist ) Ms Saloni (patient experience department) Warm regards

I am so grateful for the excellent care that I received at your hospital. Everyone was kind, knowledgeable, and professional. The facilities were clean and modern, and I felt completely safe during my stay. I am truly thankful for all of the hard work your staff has done to provide quality care to us and our baby.

I give one star, because I recently had an extremely unpleasant collateral experience with this PRIVATE hospital, as the mother of a patient, operated by the team of Dr. Dejeu Viorel, whose team I would give 1000 * if I could. My great dissatisfaction and great indignation come from the fact that the nurses and nursing ladies from this hospital, with whom my child had to deal, had a disastrous behavior, both professionally and in terms of communication. These female nurses should, according to my experience as a laboratory nurse with over 30 years of experience, be trained and retrained on the collection and communication side, and the nurses should be reminded that they go to work to do their duty, on full. My child faced a gross lack of professionalism on the part of the nurses, being "punctured" by needles, to collect blood, both pre- and post-operatively, the same thing happened to him when a trivial branula was put on him . In the ward, when her bra was changed, blood was filled on the pajama, on the bedclothes and even the wall was splashed. Even worse, the bed was left like that, unchanged until the next day, because the nurses did not bother to change it. They probably also operated in some room (please forgive my irony), and they couldn't do the job for which they are paid. I work in a hospital in a small town, a state hospital, without the claims that the Humanitas hospital would have, but something like this would never happen in our hospital and it shouldn't happen anywhere. I am sorry for this experience, I am outraged by the fact that my child paid 22,000 lei to the hospital and received humane treatment of 2 lei from the nurses. And yet, I only have words of praise for the work that the doctor did together with the dance team, I thank them and respect their work! RESPECT doctor Dejeu, doctor anesthetist, doctor nutritionist, psychologist and nurse Babi!

I had thyroid surgery on 27.10.2023 by Dr. Răzvan Simescu, a doctor with excellent professional training, very humane and patient. From the very first appointment, it was explained to me in detail what the problem was, what the operation consisted of, what the costs and consequences were. I was hospitalized one night after the operation and everything went very well and easily; all the staff I interacted with were kind and willing to help. The quality of the medical act was superlative. Thank you very much for your involvement and results.

Very unprofessional! I had an appointment at 11 o'clock and more than an hour passed before the doctor Barbos(at least she was nice)received me.I don't think it's acceptable, they don't care about people's time at all. At the reception they treated me with indifference when I asked how much longer, they didn't even know. I'm sorry I didn't leave right away

Excellent place to give treatment and care for patients ,had distinguish staff and I'm proud to be one of the specialty hospital staff 🤍

The staff is very good and take care of all details , the room is clean and always there is a follow up all over the day . Catering staff is very nice and provide on time and well -prepared meals that fulfill patient expectations.

A thoroughly professional and pleasant service during my 3-day stay at The Specialty. The staff in Level 1 wards were exceptional and the hygiene and care brilliant. Lovely cafe, too. Prices better than most.

King Abdullah University Hospital (KAUH) is a pioneering medical institution located in Irbid, Jordan. It stands as a symbol of advanced healthcare, cutting-edge medical research, and comprehensive patient care. With a commitment to excellence, KAUH plays a pivotal role in shaping the medical landscape of the region. State-of-the-Art Medical Care: KAUH is renowned for offering state-of-the-art medical services across a wide range of specialties. Its exceptional medical staff, advanced facilities, and sophisticated equipment ensure that patients receive the highest standard of care. Medical Research Hub: KAUH is not only a healthcare provider but also a hub for medical research and innovation. Its research centers and collaborations contribute to advancements in medical science, paving the way for improved treatment modalities and patient outcomes. Multidisciplinary Expertise: The hospital's team of skilled physicians, nurses, specialists, and researchers collaborate across various disciplines to provide comprehensive and personalized care. This multidisciplinary approach ensures that patients receive holistic treatment tailored to their specific needs. Quality Patient Experience: KAUH places a strong emphasis on patient experience. From admission to recovery, the hospital is committed to providing a compassionate and supportive environment that eases patients' journeys and ensures their comfort. Global Recognition: KAUH's commitment to excellence has earned it recognition on an international level. Its high standards of medical care, research contributions, and affiliations with esteemed institutions position it as a global healthcare leader. Community Engagement: KAUH is deeply rooted in its community. Through health awareness campaigns, educational programs, and community outreach, the hospital actively contributes to promoting health and well-being in the region. Teaching and Training: As a university hospital, KAUH plays a crucial role in training the next generation of medical professionals. Medical students and residents gain valuable hands-on experience under the guidance of experienced practitioners. Technological Advancements: KAUH is at the forefront of adopting the latest medical technologies and techniques. This commitment to innovation ensures that patients have access to cutting-edge treatments and interventions. Emergency Care: KAUH's emergency department operates around the clock, providing critical care for urgent medical situations. Its prompt and skilled response ensures that patients receive timely and efficient treatment. In summary, King Abdullah University Hospital stands as a beacon of advanced medical care and research. For those seeking top-tier healthcare, innovative medical solutions, and a commitment to patient well-being, KAUH is an institution that comes highly recommended. It's a cornerstone of healthcare excellence that leaves a lasting impact on patients, medical professionals, and the broader community.

My dad had died yesterday due to pure negligence. My dad was awake and alive but very exhausted. His blood was 6.5. What killed him was the 8 hours of waiting for the doctor to arrive and make a decision. When that happened, it was too late, and I lost my dad, for ever. I was told that the hospital is broke, and don’t pay salaries. I highly recommend everyone to NOT consider any hospital in Irbid.

The hospital is a large and major medical edifice in northern Jordan, serving a large segment of citizens, providing comprehensive medical services of high quality. There is no doubt that the large number of auditors affects the quality of service administratively. Large parking is available. There is more than one prayer room, but more attention is needed in the cleanliness inside the prayer room. The WC public health facilities are unfortunately not clean, and most of the reason is the misuse of patients and companions, and some of them smoke in them!! And the facilities do not have toilet paper! However, there must be a comprehensive program for the cleanliness of these facilities by the cleaning authority.

Facilities are very clean, the staff is professional, and respectful! Best in the country. Also the food in the cafeteria is very good.

It is a expensive hospital, but it is worthy. My 1 year old baby was diagnosed with testiculo tumor, he needed to be operated ASAP. Now he is 100% out of danger. Thanks God and the doctors. Never felt more comfortable in a hospital.

I have been a patient at Vivian Pellas for over 9 years in that time I have had 4 surgeries and my wife had her hip replacement done there. My past experiences have been good up until a little over a year ago. Went in for what I thought was hemorrhoid surgery. According to all my papper work which I still have but instead I received a sphincterotomy and no hemorrhoid present at the time. Be carefull there! Still having ongoing problems as a result

Everyone spoke English, I felt very safe in their hands. Doctor Nguyen Vinh Toan explained everything and answered all my questions , super nice and also the pharmacy . The cost for consolidation is 1300k and after 5pm it's 1800k.

Big and beautiful clinic, but the tests are too expensive (compared to Russia or even South Korea). The doctor I visited seemed professional. She sent me my test results the email along with drug prescription. For the price of services, I don’t know why they are so expensive. Teeth cleaning is more expensive than in Spain. Why do they think it’s OK to rip off foreigners? Not every tourists comes from US, and not everybody is rich.

It’s horrible experience when my friend examined in Department of traumatic and orthopaedics surgery. This comes from the attitude of the main doctor who was responsible for examining my friend, just a cursory diagnose without any appointment for in-depth examination. Terribly, he not only did not find the result but also OUTRAGED my friend because she uses insurance. More detail about this case, my friend has had a backache for a week so she decided to examine in Vinmec Time City with an advance appointment. When she came, a doctor named Hùng treat my friend uúnatisfactorily. He just touched her back and gave a conclusion with a doubt. And then, he told my friend should move on another medical department for examining. She did followed by the guide. But, no result was found in this department, doctor in here brought my friend back to the first department. In the second meeting, Dr. Hùng still stated that my friend was fine, just need doing more exercises, and he gave my friend an impolite attitude with a blame on using insurance in examining. Thus, the result my friend gave through the examine was AN OUTRAGE instead of a medical conclusion.

Professional medical care, easy to book an appointment, good availability. However, the building is located in clear air zone, so you may be charged for driving. Also, the price for appointment was expensive.

a wonderful doctor who gave us a correct diagnosis after so many searches. we thank you from the bottom of our hearts and we will come back with great love. very kind staff

Great people, great quality of services. Went in for a clean-up and a consultation: Dr Boitos was very professional. The reception personnel is also great showing flexibility with rescheduling the appointments. Will definitely go back for the 6 months check up.

It' was a Very excellent experience at seha Emirates hospital,i really appreciate the warm welcome by the receptionist Mr Jaoufi and all staff, thank you to all Dr's that attended to my health, it's indeed a 5 ⭐ services appreciate

I had a terrible experience at Seha Emirates pharmacy and call center. The staff was unhelpful, poor communication, I went to buy a specific product from the pharmacy, the pharmacist confirmed it is available, but unfortunately I drove all the way from Dubai to find out that the pharmacist had no idea of what is on stock. Moreover, I called the the manger to arise a complaint , but again poor management skill, poor communication, couldn't help with the complain or address the issue. I would not recommend this hospital to anyone.

Excellent professionals, everything from the smallest detail to the last is perfectly organized. Special thanks to Dr. Abdulfatah and his team. It is very nice when everyone treats you with attention and care

I had the pleasure of visiting the DRHC clinic during my recent visit to Dubai, and I must say that the experience was nothing short of exceptional. As I walked in, the friendly staff greeted me warmly, setting a positive tone for my visit. Later on, I had the pleasure of interacting with Ramia Hamed, who provided excellent personalized customer experience. Dr. Hatem Eliwi's thorough treatment left me confident that I was in capable hands. His expertise and attention to detail were truly impressive. The light hands injection administered by Dr. Areej Elmahi was practically painless, and her skill was evident. Dr. Talal Sharaf conducted a kind and professional eye check that reassured me of my overall eye health. The level of service I received at DRHC clinic exceeded my expectations and, dare I say, even surpassed the service I typically receive in the United States. Thanks again!

Short review (tldr): Thank you to ENT Dr. Hatem, Anesthesiologist Dr. Abid, and the rest of the medical team for their utmost care for my physical and medical well-being. God bless all of them and I am happy I chose them as my care-givers. Detailed Review: I usually don’t leave reviews under any entity or association but I feel like I owe this to ENT Dr. Hatem, Anesthesiologist Dr. Abid and the team including anesthetic technician Saeed (I hope I am remembering it correctly). I have been suffering from breathing problems for a while now and spent some time looking for ENTs in Dubai. As soon as I found Dr. Hatem, I just intuitively knew that he was my doctor, and I was absolutely right. I am usually very hesitant to seek medical help because a lot of doctors tend to downgrade symptoms and do not do their due diligence to check for problems when the patient is truly suffering. However, from the beginning, Dr. Hatem was very understanding and empathetic to my breathing problems/ sufferings. Few appointments and tests later, I underwent surgery and am very happy with the results. Not only did he fix my problems, but he also preserved how my nose looks. Anesthesiologist Dr. Abid’s care, gentleness and attention pre and post operation were of highest quality as well. He, along with Dr. Hatem, were also very careful of not only my physical but my emotional/ mental well-being as well which is often neglected by caregivers. So far, 2 weeks post-op, I am happy with my decision of choosing and proceeding with Dr. Hatem. God bless everyone involved- I am truly grateful.

Dr. Simon's wisdom tooth extraction was exceptional! Despite its complexity, he effortlessly managed the procedure, resulting in minimal pain. His warm demeanor and clear explanations eased my nerves. Even during recovery, discomfort was remarkably low. The staff Smitha & Doaa was professional and accommodating. I highly recommend Dr. Simon to anyone in need of dental services. He is a true expert in his field, making complicated procedures seem easy and painless. Thank you, Dr. Simon, for an outstanding experience!

In 20 plus years of international travel I’ve never needed emergency services until a very bad fall in CDMX left me with 3 sprained toes, a sprained knee, a bruised hip and back and a very deflated ego. Medica Sur was AMAZING. Fastest I’ve ever been in and out of an emergency department. It felt like I had 3 dedicated doctors and never even saw the waiting room. Their English was way better than my Spanish and everything including the consultation with the trauma surgeon and X-rays was $550 total. That’s it. I’m paying more to get my teeth whitened at home. Having damaged the same leg in similarly stupid ways before- this care was miles above what I’ve had in the past. Don’t be worried about going to the hospital in CDMX. They know what they are doing and they are super nice about everything

As they advertise, best hospital in Mexico

This place's customer service sucks. I emailed them with questions regarding a minor surgery that I'm looking to get. I wanted to know what the price or approximate price would be for it, if they had availability in a certain part of the month, and if this surgery could be done at the same time. They responded that I would need to set up a consultation in order to get the answers I was looking for. Guess how much a consultation is? USD$150 or $3300 Pesos. Seriously? I explained to them that it wouldn't make sense for me to spend that kind of money when I may find out they don't have availability for appointments when I need it. How hard is it for a hospital to tell their patients when they have appointments available?