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My doctors were helpful, skilled, professional and provided me a lot of information. After operation services and information is complete with high priority to the after operation services. The urgence for post opération patients was fast and of full service. The nurses when I came before the operation were too busy, they let me in, gave me my wrist tag and gave me 3 medicines but let me waited 2 hours and no one came back to me to update me that the operation will within 2 hours of waiting . I came at 8h50 and the actual operation is at 11h15, in between the waiting hours, no one has came to re assure me and update me of the schedule that made me nervous and worried for 2 hours. All nurses were so busy that morning and talks a lot to each other without double checking or just to give a quick short words to me for 2 hours in the waiting room before the Anesthesist picked me up. Thank you.

I was very well looked after for my first pregnancy. The team was superb, whether it was for the pregnancy follow-up, the day of the birth or the aftermath of the birth. For this alone I say bravo! But above all, I love the student nurses we met, who were full of compassion and kindness, much more than the nurses themselves. I don't give 5 stars because there is still a lot of room for improvement: - at all my pregnancy follow-up appointments, the wait always lasted more than an hour even though we were told to arrive 30 min before the appointment 🙄 - cold administrative reception - a lady at the analysis laboratory shouted at an old man who didn't understand the process (taking a ticket, waiting etc.) when he had just asked nicely what to do - we were scared when our baby was born, that he couldn't latch on, that he was going to starve to death, that we had to go to the osteopath...when a few days later our baby gained weight. We didn't understand the point of scaring us so much when in the end everything was going well.

I am impressed with the level of the hospital, attitude of medical and medical care. Grateful my surgery was handled here with great professionalism. Merci bien!

Reliable clinic with qualified professionals in one well-equipped building. However, prices are rather high, so private medical insurance is recommended. I mainly used insurance with franchise % (partial cover) during the past few years to make all doctor appointments and urgent care. Also I like to buy pirozhki with coffee in a local cafe 🥪 :)

Very accommodating, friendly and helpful staff. It is straightforward to locate the necessary directing signage. clean and well-maintained. The restroom is everywhere. In the waiting spaces, there are couches and drinking water stations. There is a cafe with free internet access and spacious waiting area.

Nice outer image, but Soviet Union on the inside! Customer service is tantamount to what you would expect from the good old Cold War days, with "doctors" that immediately give you the impression that you are beneath them and unworthy of their attention. Very disappointed with my most recent experience despite using them once before and being generally pleased. Come prepared to deal with third-world customer service, a bedside manner that leaves you unsure of what to expect, and doctors that have no empathy much less interest in being kind and professional.

Reliable clinic with qualified professionals in one well-equipped building. However, prices are rather high, so private medical insurance is recommended. I mainly used insurance with franchise % (partial cover) during the past few years to make all doctor appointments and urgent care. Also I like to buy pirozhki with coffee in a local cafe 🥪 :)

Very accommodating, friendly and helpful staff. It is straightforward to locate the necessary directing signage. clean and well-maintained. The restroom is everywhere. In the waiting spaces, there are couches and drinking water stations. There is a cafe with free internet access and spacious waiting area.

Nice outer image, but Soviet Union on the inside! Customer service is tantamount to what you would expect from the good old Cold War days, with "doctors" that immediately give you the impression that you are beneath them and unworthy of their attention. Very disappointed with my most recent experience despite using them once before and being generally pleased. Come prepared to deal with third-world customer service, a bedside manner that leaves you unsure of what to expect, and doctors that have no empathy much less interest in being kind and professional.

Good day. My name is Olena, I am from the city of Khmelnytskyi. I am writing my review in this format to show the REAL picture. On March 27, my mother was operated on in this center (brain tumor) by doctor Taras Stepanovych Gavryliv. To say that I thank him is not enough. Because he is a doctor from whom everyone should take an example. Responsible, tactful and, in general, professionally treats his patients and people in general. It has been more than half a year since the operation. My mother feels great. She speaks, she is not paralyzed as they told me in our hospital, as they told me in Kyiv. I will also tell you that I don't have a week without people contacting me to get some information, feedback. Because I understand the things that I myself had to go through. But in the center of Neurosurgery, everything is so well thought out, everything is so professionally selected that you fully surrender yourself to the doctor and are no longer afraid. I read a bad review about resuscitation. I do not know of such a case, I have not seen with my own eyes sloppy treatment of people on the part of the staff, and I myself, believe me, do not have a very good character!!! The doctors in the intensive care unit looked after the patients normally and professionally. I was even amazed, and I saw and heard the feedback of other people, patients. I was once given such advice that I would listen to my doctor with my heart. Так і сталося ! working from 8 a.m. to 10 p.m., doctor Taras Stepanovych also held online consultations late in the evening. And he did not pick up the phone, did not grumble on the phone, but on the contrary, gave answers calmly, answering questions, reassuring. Я дуже , дуже рекомендую цю клініку і свого лікаря . Я писала пост в фейсбуці на рахунок лікарні ,щоб люди знали що є таке місце де допоможуть , де не скалічать , де не стоіть питання перше - скільки ви маєте коштів ! я зверталася по місцю в нас в управління охорони здоров"я , з питанням - ЧОМУ ????? чому в нас не можна таке зробити всюди ????? в кожному місті !!! Чому в нас діє тільки коррупція . А питання о житті паціента стоіть на останньому місті . ? Я не бот , я не наймана людина центру Володимира Смоланки . Я - звичайний пацієнт . І дуже дуже дякую лікареві Тарасу Степановичу та його команді за спасіння моєї мами . Бо коли ще живі батьки, то і діти почувають себе - дітьми .

3 weeks ago, I came to this hospital for rehabilitation, but it turned out that it was necessary to perform a lower back operation and correct the mistake of another doctor. Thank you very much to Dmytro Serhiyovych Sikorsky and Oleksandr Oleksandrovich Yarty for correcting the mistake and taking care of me throughout my stay in the hospital. Thank you for teaching me how to sit down and try to stand up. Regarding rehabilitation, we can only wish for the best. While the head of rehabilitation is Kateryna Oleksandrivna Zinov'eva - I do not recommend it.

From the bottom of our hearts, we would like to thank the best professional in his field, MYTRIK IVAN IVANOVYCH, and his well-coordinated team for their true professionalism. Ivan Ivanovich is a doctor from God and a man with a capital letter. A huge thank you and a low bow for your work, patience and sincerity, for your golden hands and for a successful operation for my mother, who once again experienced the taste of life, namely walking on her own feet, without any help. THANKS.

Many thanks to the head of the angiography department, Oleg Nikolaevich Kozak, for the stenting of the RCA (5 stents) on November 16, 2023. Thank you very much for living without heart pain. And also to the cardiologist of cardiac surgery department No. 1 Ekaterina Radikovna Perminova for treating my illness. Thanks to all the center staff for their sensitive and good attitude. May God protect you all!!! I bow to you to all the doctors and staff of the center. Thank you.

I sincerely thank the head of the department of hepatobiliary surgery and portal hypertension, Leonid Valerievich Kirkovsky, and all the medical staff of the department for their professionalism, golden hands, sensitive and kind attitude towards each patient. All issues are resolved clearly and quickly. The staff is always in a positive mood. Thank you very much for your team bringing people back to life. God's help and God's mercy!

My health, weakened by oncology, brought me to the 2nd cardiology department. And right away I encountered amazing people. The attentive team that took me from Slabodskaya (thank you for your support), the doctor in the waiting room. I actually had to spend the night in the corridor, it was completely full. But in the morning all my worries and fears were compensated. My attending physician turned out to be Maria Igorevna Guseva. Laconic and calm, warm-hearted and attentive. A true professional and a person with a big and kind heart. At 7 she is already at work. He will find something to cheer you up and how to treat you. Do an examination and consider treatment that is not even your profile. At 19 she can still walk along the corridor and remind her that tomorrow..... Truly a man in his place! And the team is mostly wonderful. Thank you very much for your treatment and attention.... And be healthy yourself.

I had a great experience giving birth at UKE. everyone working there was super nice, cooperative and friendly at the registration and at the Kreißaal as well as in the postpartum care. We requested the family room, which became available in few hours post our request ( you do need to keep following up the availability status of the room til you get it though ) For the mom, you need to get a shirt/ dress to give birth in. And pjs for afterwards as well as the bathing supplies For the baby, you will only need to have the go home outfit and maybe a pacifier. All else will be supplied by the hospital. The meals served are really good too. Not the typical tasteless hospital food .. you will need to have some snacks with you for in between the meals especially if you’re planning on breastfeeding. All in all, i had a really good experience and highly recommend the hospital

Waste of time! I got food posioned and waited for hours! Nobody checked me and I had to leave because another patient came and told us she was waiting for 7 hours. I mean this is an emergency, it shouldn't be like that. Aside from all these stuff there was very rude. I was fighting with pain and with the people at the same time. Not even talking about the money I paid for the taxi because I thought I can get help here. I don't know what I am gonna do if I ever have more risky situations like that. This has to be changed.

18 year old friend of mine has been hospitalized due to a tumor. because of a so called "emergency" a vacation had to be cancelled and he didn't even make it into the infirmary. during the operation they managed to injure the liver (which isn't exactly spottet on the head) and he was in a critical state. he died less than a week after the operation and the doctors had the audacity to say "have a nice evening". worst hospital ever. will make sure none of my loved one's ever go there again.

Very bad hospitality.

My girlfriend went to their E.R. It took them seven hours to accommodate us. A nurse misplaced her chart adding to the delay. I understand that there is a triage system that prioritizes severe or emergency cases but waiting for the whole day is absurd. It was especially hard for us, since we are foreigners and cannot speak fluent German. Honestly, it was a horrible experience.

Super...

My worst experience in a hospital for far. My room is beside a place that are remodeling, 12 hours of the sound of a hammer constantly. Due my operation I can not eat solids, so the only thing they are offering me is pocket soup, no veggies no fruits, nothing. And forget about to find the manager, she is never in the office, and she will never pick up the phone. The personal in my station are good the most of them, the problem in hospital is systematic.

The most irresponsible and unprofessional team I've ever met. My oparation was cancelled one day before the last minute, after all the preparation. Even worse, for more than one month, no apologize, no explaination and no call back to arrange a new time for the oparation.

Worst hospital I have ever been too. They are under staffed and under funded and care more about making money then care of patients. Cancelled appointments without letting patients know due to broken equipment and staff shortages. You would get batter care in a third world country hospital. Asklepios is a shinning example of how broken the German Medical System is.

The worst experience with the treatment for an international patient. The hospital arranged for us viewing for a cardiology patient. We travelled from a far away to be there (having paid a huge lump some that was supposed to be used for the tests etc). Instead - the person who took blood tests did not even wear PPE, the doctor who saw us had not even read our history (having sent if a month before), did not do any meaningful tests that would bring us to the diagnosis, still waiting for the anamnesis (and prescriptions) to be sent to us after over two weeks.

Thank you so much to the orthopedics team and everyone at station M120. They gave me a new ACL after I tore it, the operation went perfectly, and the care I received after was outstanding. I prepared for the worst, but the friendliness and professionality of the staff made everything so, so much better.

The staffs are friendly, and they saved my friend, so 5 stars for sure. However, if it’s possible, I hope I’d never need to come here even they have a great view outside of the window. Stay healthy 🤲

Drink water taste is terrible. Food is disaster. Often I got completely different meals than the one I ordered or miss a lot of options like fruit or vegetables. You can’t even have proper hot water for tee. Coffee is too privileged to be discussed here!!! All this would have been solved if i wasn’t locked in the nuclear medicine station, but since I’m not allowed to be visited or to go out, i couldn’t provide myself with proper water or nutrients. I really hope when i come back in 6 months from now, that you improve the situation. If i can give you negative star i would have done.

The care provided to our child before, during, and after birth was exceptional. Both my wife and baby are now in excellent health, thanks to the dedicated team's utmost care. We appreciated the English-speaking doctors and nurses, which made it easy to understand our family's health progress during our 5-day stay. While there was a minor concern about the lack of a doctor's visit for my wife, it's worth noting that doctors were regularly visiting for our baby's health. Overall, we are grateful for the excellent service and care received at Helios Hospital. Thank you! ❤️❤️❤️

So far, so good. Easy parking, lovely location, good restaurant. And the service I have received from the 3 departments I visited was 1st class. Well done.

I am a professional who moved here to contribute to uplift industrial activity in my own area. Heard great input from friends on Helios, about English speaking staff, better handling than long and declining German medical system. When registered my wife for birth and checkup at the last stage of pregnancy - and recently visited, the rooms are hot (making the patient more inconvenient), then we requested female doctor/nurse due to our own comfort and values, but instead when the female doctor arrived she ended up giving me lecture to understand their culture, you are in germany, even in your home country there are only Male doctors & Staff (which she doesn't know 60-70% of medical employees are female in my home country). She was straight forward denying the service if we do not agree on the male attendant. We had no other option but to say yes, however, this has been traumatic experience turned from a happy moment. As a Service provider the doctor should be able to provide a relaxing and comfortable environment. And the treatment was not something that couldn't be done alone when requested. It was a one person job, she could have do it herself, but forced to have male attendant to just hand over tissues or so. And even after that told me to expect male attendant regardless you want or not during delivery.. Service providing is the key. highly disappointed.

I could put 0 or -5 if that was possible. I guess 1 star goes to nursing personnel some of whom were nice. My mother was admitted there with stomach cancer and fluids in abdomen supposedly for immune therapy (we know it is a last resort). Doctor (Ali Nuri Hunerliturkoglu) even wasn't fully aware of the diagnosis at the admission. At putting the port for immune therapy/chemotherapy, lung was punctured leading to an infection. Biopsy results were late, hence no promised immune therapy was provided just a general, non-specific chemotherapy, which weakened the patient together with hospital-induced punctured lung and infection to the point of not being able to walk and normally function. No help at all, just prolonging of suffering. To top it off, transportation to pick her up and deliver home was not allowed to approach hospital premises and a lying patient on a rolling bed had to be transported for 10 minutes outside in the cold. Avoid if possible

I had this year three operations in Krefeld hospital.Two of them was not planned one of them was planned.Everything goes smootly.Personal are very friendly doctors also will try to explain everything till the end.Food quality also not that bad like hospital food.My plate was empty always.I had only one small minus the pillow for your head its like a carpet to clean your shoes so tin and not comfy at all 😀 Even this hospital is one hour where i live but anyway i would always choose this hospital and recommendate to others

From Saudi Arabia 🇸🇦 Amazing hospital exceeded my expectations they were very kind, and hospitality from the first email replied. In general the staff was very polite and nice. Very clean facilities. Generous administration. Very special thanks to Prof Thaler Martin and his team in the Orthopaedic department they were professionals and very respectful. Highly recommended this hospital. It was a good experience

I’m really negatively surprised about this hospital as I brought my son who was injured in school and in pain. 3 hours passed and still waiting…. Other people come and go quick in. What’s this?! Last year brought my other son who broke a leg and was treated fast and even got operated in one day and everything/ everyone were helpful nice etc.. was even recommending this place in case of emergency. This time is horrible… emergency waiting room is getting empty and still waiting…. From Dubai and can confirm that what we used to hear about German health care is all wrong if we compare nowadays especially the insurances!!

I was today night there the reception was friendly and fast … then when the doctor came to call me inside it was a mare .. in the beginning everything look great and then … the boy ddnt even listen the problem you have just … a fast check up ask y about previous doctors appointment ant that’s it …. A good doctor must listen the patient and than speak .. he look stressful.. he want only to finish his shift and patients on waiting omg … it was the worst hospital I ever been in my whole life … it looks like if the problem it’s veery serious can only help you … crazy .. the one star is for reception..

one day I was very sick and had to go to the Emergency. They said they would not treat me. Because I had to be referred to the home doctor first. I wonder which house doctor can be reached at 4 in the morning? They didn't treat me and I wasn't even able to walk. I cried and had to go to another hospital. Besides, the staff working there were very rude. They were talking to me as if they were shouting at me. And even when I asked some questions, they wouldn't even answer me. They didn't even look at me because I was a foreigner. I do not recommend it to anyone. If I had fainted there, I think they would have referred me to a home doctor.

I visited for the second time the emergency today. The first time nobody could point out a doctor as nobody could speak even a little bit English. Today I found a kind lady in the morning reception who gave me instructions to come again at 18:00, visit the 1st floor, to see a doctor for my emergency. I did. As I arrived I said that I don't speak German. None of the assistamts there could speak. They kept my Insurance Card and I was waiting for my turn. I heard my name and a nurse gave me a cup to pee. I used google translate to ask what the cup has to do with my pain and if they have at least someone speaking a little bit English to say what my problem was. They were explaining to me in German and as I could not understand they were just rolling eyes. If you are German prepare to get some rude responses as the specific assistant was yelling to people. If you do not speak German prepare to die as the punishment for not knowing German is death. I feel very disappointed

Really shocking service - be ready to waste your time. I wonder - what would the world be like if we all had the same attitude to each other as the staff do to their patients? HORRIBLE

It's unfortunate, this already seems like social security and even worse!!! I've been here in the emergency room for THREE hours and I'm still waiting....with my back hooked and with horrible pain as they tell me that this is in order of severity...what a mess...well for me it is mine is urgent of course and painful!!! The lack of health personnel and the delays that make patients suffer is a shame!!!! Why do we pay private insurance???? To receive this terrible medical care!!!! It really is sad!!!

Private hospital where you arrive at the emergency room and wait 3 hours to be treated because they only have 3 doctors! And to have an ultrasound it took them more than a month to make an appointment and since they had to change it until January they don't have time... It's a shame to pay private insurance for this. Disaster of organization and way of managing this hospital. The people who work there are charming and professional, it's a shame that they have to work for such a poorly run center.

Unpunctuality and poor patient care. I give one star, not because of the doctor's treatment, but because of the lack of professionalism of those who manage the appointments. It seems to me that, in addition to underestimating the time of those of us who have to suffer the delay of consultations, they try to make us look like fools, making whoever they want go first. The least they could do is give a ticket upon entering to assign a shift, as in other services at the same center. I don't understand how they don't know how to report how long they estimate the wait will be, or at least how many patients are ahead.

Cardiology sent me to ER for a heart issue (atrial flutter). Dr. Garabetyan totally ignored that, and ended up fabricating a non-existent pneumonia. She then IV’ed a fluoroquinolone (floxed me) w/o my knowledge or consent. I now have permanent disability (FQAD), which includes peripheral and small fiber neuropathy, tendinopathy, vitreous detachment (floater) and myriad other disorders and symptoms. Nobody cares, they gaslight you. Be careful.

I visited emergency room in this hospital. Had an acute abdominal pain. I do not speak Spanish well and was afraid of misunderstanding but all hospital staff, physicians and nurses, were very polite and tried to speak with me in English. Also all analysis, CT and medicines were done in a timely manner. Finally, I went home with required treatment. Thank you All!

Thank you very much for safe my life, ZABALETA CARVAJAL, IVAN ANDRES🙏🧚🏻‍♂️and hospital very nice clean comfortable convenient

The new rooms in the new area of the hospital are nice, clean and modern, but the old rooms in the old part of the hospital need to be refurbished, they do not live up to the hospital standards. The food was very basic, not much flavor and for the price of a day stay in the hospital the food should be better quality, taste better and have options on what you would like to have. They also need to improve the wifi/phone signal because nor the wifi nor the internet from my mobile phone provider worked in my room. The television only had Spanish channels and for a high quality hospital one should have international channels in English and other languages. The personal attention was great, the nurses and doctor where amazing. They took excellent care of me.

Had a surgery here and it went very well, staff were working with upmost care and respect. Compared to most hospitals in the US where I'm from, this one deserves 5 stars for the quality and value.

Terrible hospital. The staff are very unfriendly, and if you struggle to speak Spanish they will not put any effort in to try help you in English. I have been there twice in the past 4 weeks for the same issue and the doctor always just prescribes ibeprufon when it’s clear my situation has gotten worse. They also don’t have any equipment, he used his iPhone as a torch and put a pencil in a latex glove and used that to push my tongue down to examine my throat. Completely pathetic the service one gets from this “private” hospital.

I booked an appointment via their online platform with the Diagnostica d’imatge department, because I needed to take a MRI exam for my leg. In the online platform I uploaded my traumatology doctor’s referral where it says I should have two MRI exams taken, one in a rested state and another one after running for 20 minutes to see the difference in my muscle. I even sent the referral via email to the Diagnostica d’imatge department in order to make sure they knew about the fact that I need to make two exams and not only one. They didn’t answer to that email even though I asked for confirmation of receipt. I had no luck reaching the right department via telephone because I don’t speak Spanish or Catalan so well so I gave up on trying to get a confirmation that way. Anway, when I arrived on the day of my appointment, the secretary in the Diagnostica d'imatge department told me that I should have booked two appointments instead of one and it was a problem, but she will try her best to find a solution. I was afraid because I came to Barcelona only for this appointment (I live 3 hours away from the city). After waiting for around 20 minutes the secretary (her name was Andrea, I think) called me and confirmed that I can take the two exams one after the other right away! Eventually everything turned out well and the staff was super friendly, even when I only spoke English. Big thank you again Andrea you saved my day!! :)

Excellent service . Professional doctores and they take care of their patients in a very human way

Im calling all day to cancel an appointment with traumatology, no answer all day, it's been always like that i have to keep calling for hours maybe they pick up the phone, but today no one pick up the phone.

I had to attend the oftalmología urgencias department and the four staff present treated me fantastically. This was on Saturday October 7, and they were busy all day. I had lots of tests and was given an appointment to return on Monday to the main department for a revision. Spain really has the best public care in the world, I'm sure of it. Muchas gracias.

The urgent care facility is dirty, poorly organized. The staff engages in unsanitary practices: trash receptacles-including those that take hazardous waste are left uncovered, and you often see trash littering the floor around the trash cans. Also, multiple patients are asked to sit and lie on the same paper covering on the examining tables. I saw this in multiple examining rooms. The doctor who cared for me, Manuel Luis Gomez Blanco, was rude, impatient and haughty. He tried to dismiss me after treating me for only one of the ailments I came for. It was a very unpleasant experience, but I was able to get the treatment I sought. I just should not have had to deal with such an unprofessional environment and uncaring treatment by staff. I am fortunate my ailments were not life threatening.

I didn’t even want to give you a star. First this La Paz hospital is not friendly to English speaking patients. For international tourists or expats! You will die here . I brought my daughter to their ER. She was having shortness of breath..due to her asthma exacerbation. they made us wait for 3 hours but no treatment given nor tests done. Horrible private hospital. I went to see the doctor to tell her that my daughter needs to be nebulized. Instead of talking to me properly. They sent me out because none of them speaks English and they said wait to be called ! For 3 hours of waiting nobody gave my child management nor diagnostic procedure ! They didn’t care as to what I was pleading for . i will complain to Adeslas my health insurance and will make a report on this . I’m a dermatologist and a medical journalist from the philippines. I know the management to asthma very well. Their doctors/ nurses are all rude and with no empathy to patients. They should have. English speaking representative for the tourists coming to Spain. It’s pathetic that they have no treatment .-

Awful. Patient Management is closed when it have to work. No response via phone to ask why you must pay specific amount of money and for which services. Huge respect for doctors, but management of clinic is awful and they deserve even less than 1 point out of 5.

After almost 30 hours, they still don’t know when they can perform surgery on my kidney stone. They only gave me 5 glasses of water! When I asked them about my situation and the plan, nobody answered! I’m thirsty, hungry, and in pain from the stone for more than 1 day. This is simply the worst hospital I have ever seen in my life!

Unfortunately but I have a pleasure to have surgery on pancreas cancer here. UK NHS said its noopetatable😬. The rooms 10 stars out of 5🙂, super clean, staff constantly checking on you, everything went smooth and pain free(thanks to epidural and painkillers). I have been sent home when I was ready, no complications and, 7 month out and good so far. Highly recommend, plus beautiful town which I was able to see before surgery.