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I've had a pretty bad experience with the hospital, I've been trying to call the orthopedics for 3 days now, I want to make an appointment for an infant hip sprain examination, but only the machine answers, it takes hours

I don't have an unnecessary 1 hour to try to reach orthopedics without stopping. :) There is another doctor, another hospital where I get more in half the time than here. It's a bit pathetic that when you try to call them, it rings for a while, and after a few calls you can't even reach the number..😤 This is one of Budapest's "famous" garbage dumps. Rot where you are. :-*

I've been calling them for 79 minutes today! Two out of three numbers are dropped, one is not picked up! It's not enough that the waiting time is 8-10 months, but they haven't answered the phone in weeks! We're already used to the fact that there will be adults...well, children too! 🤮

Waiting for several hours with a small child. They send me from one place to another. It's all a shame.

Everyone was very kind, polite, and ready to serve. The doctor, Dr. Duka Ede Botond, is prepared, kind, polite, considerate of age, humane, thorough, and knowledgeable. I wish you more good work and good health. Thank you very much for the wonderful ellatas!

The care is very bad! Appointments are given months in advance to specialist clinics, but they don't keep those appointments either! Most of the doctors are retired and overworked. The money we pay does not go where it should!

I am satisfied with the health service provided. Dr. Bandić is a very pleasant man, a professional and experienced doctor, patient and calm, ready to listen carefully to the patient, to explain all ambiguities and clear up doubts. A conscientious examination. Along with the advice, I was given clear recommendations and instructions for further treatment along with a medical report. Pleasant and friendly staff in the office. Any recommendation to anyone who needs a specialist in this branch of medicine.

Great experts and very professional dedication. Had a couple of procedures with them and always had the best experince and knowledge I was in safe hands.

Very Professional service. Well spoken in English by Prim Dr Jadran Bandić and Tamara. They are straight forward and clear on procedure, follow-up and costs. I recommend this clinic and will come back if I ever need to.

One of the best hospital for Parent to be. Dr. Anita and sister Sally are like god to us. All the staff and everyone is so supportive and caring. Planning for baby, must have a visit for normal birthing.

Experienced doctors with overall good treatment. The services were good and the staff & doctors were excellent in every way. Special thanks to the team of doctors and nursing staff for taking extensive post surgery care. The cleanliness team and diet department also made the healing faster and experience much comfortable. Dr. Anita & her team are extremely qualified & dedicated and took great care of me during the time of need. I want to express my sincere gratitude.

My sincere appreciation for the outstanding care I received at your dental unit. The level of cooperation, care, and professionalism demonstrated by the entire team was truly exceptional. I was greeted with warmth and kindness. The staff at the dental unit consistently went above and beyond to ensure my comfort and well-being throughout my visits. Their friendly and caring nature made a significant difference in alleviating any anxiety I had about dental procedures. I was particularly impressed with the precision and timeliness of the procedures performed. The root canal treatment, in particular, was executed flawlessly. I felt confident in the expertise of the dental team, and they made sure the entire process was as painless and stress-free as possible. This level of skill and attention to detail truly set my experience apart. The dedication and commitment of your dental team have left me with a positive and lasting impression of your hospital. I couldn't be more satisfied with the care I received, and I am genuinely grateful for the exceptional service. The entire team deserves not just my heartfelt thanks, but also recognition for their outstanding work. I will not hesitate to recommend your dental unit to friends and family seeking dental care. Thank you once again for the great experience, and please convey my gratitude to the entire dental unit team.

Operated in this clinic at the beginning of October, I learned that their administrative services are overwhelmed and that I have to wait on average 1.5 months to obtain the care billing slips to be reimbursed by the CPAM and the mutual insurance company. On the other hand, the clinic has no difficulty in requesting immediate payment of fees upon your admission. Good to know!

I have been trying to obtain an invoice since June, several calls telling me that I will receive the document by email, still nothing. Today I call and talk with someone who says she is checking my email address, but communication is cut off. I call back, and I've been waiting for an hour to get someone! It's scandalous ! Either we need to recruit people or stop coffee breaks!

The nursing staff at this clinic are not trained in the rules of respecting patient privacy. The nurses don't know how to place IVs, I found myself with veins explored. In short, no one from no one. Go elsewhere if you can.

Well visited a doctor for the first time was good different and got all my answers...

I have a RDV for the 9th of june at your clinque with the anesthesiste at 4:45 with Dr LECLERC please confirm

I have been tryi by to call the clinic for the whole week.I have a problem with my registration and I wanted to clear that up. After one week somebody answered… my french is not perfect and the staff on the phone couldn’t wait until I noted the correct phone number. They just hanged up and I still don’t have a number. It would have been hilarious if it wasn’t like a serious medical place.

Amazing care and attention. I am so thankful for the professional treatment my father recieved while here.

Awesome hospital,nurses are great and the foods good

World class facility with professional administrative and nursing staff, a pleasure to work out of. Amazing that is in a regional community.

Husband went in for a minor procedure with an epidural. The admission forms were filled out accurately but once we were admitted the nursing staff did not understand what the term “ as required” meant when associated with a dosage regime even though we explained it twice politely. The senior nurse was aggressive and hostile tried to gaslight us, accused us of not knowing what we were talking about, effectively implying that we were stupid. So after the staff trying to insult, demean and belittle us, without success by the way, we foolishly assumed the matter as settled. Silly us! The next day, post surgery, a hostile nurse charged into my husband’s room and “told him off”. Unfortunately variations of the disrespectful behaviour continued. I arrived to find my husband upset, agitated and distressed. I came to the conclusion that it would be in his best interest to leave. It was a very unpleasant experience which we would not recommend to anyone. Needless to say we will never go to a St Vincent’s Hospital again! My husband felt disrespected, bullied and harassed.He was right. That is exactly what happened. Leaving resolved the problem with a minimum of fuss.

After staying overnight with my son for an Adenotonsillectomy surgery, I'm afraid to say that I was extremely disappointed with our overall experience. Although St Vincent's was not our first choice, we did not have the option of going to our preferred hospital due to the surgeons availability and the urgent nature of our request. Needless to say, I was not all that fussed initially as I have been an inpatient at many private hospitals and have never had a bad experience. However, unfortunately, St Vincent's did not live up to it's expectations and I've received better care at public hospitals over the years. For a start, the "room service" which requires the patient to phone the kitchen and place the order of their choice sounded like a fantastic idea to begin with however, they failed to advise that the kitchen won't always answer when you call and upon placing your order, there is up to a 45 minute wait to receive your meal. Too bad if your child is hungry or thirsty as we were trying to get through to them to order our breakfast for 1.5 hours with no success only to be told we could not go home until my son had something to eat - not sure how they expect that when there is no food for him to eat?! There's also no set meals so if you can't get through on the phone to place your order, you simply don't eat! Also, the food in general was of poor quality. All the "hot" meals we ordered were served cold and utterly tasteless. My son was in severe pain following the surgery and vomited during the middle of the night which warranted the call for a nurse as his bed sheets were all soiled. Whilst a nurse arrived promptly to our call for help, to clean up the mess, she simply pulled off the soiled sheets, threw a towel on the floor to cover the vomit which spilled off the bed and left the room, leaving my son to sleep in a half made bed with hardly any blankets. The next morning on our discharge day, there was only one nurse rostered on for the entire paediatric unit and she advised that her shift finished at 11am and she has to close the ward down which means all patients had to be discharged by 11am. Too bad if there were complications and your kid was required to extend their stay!! I don't blame the nurses as it's not their fault they are the only ones rostered on and the one who was, was doing her best considering. However, I am incredibly disgusted with the deplorable service provided by the hospital in general, considering we pay an arm and a leg for the best possible health care - it's a disgrace. I will never go back to that hospital and will stick to our preferred option in the future.

My son aged 6 had a Adenotonsillectomy which required an overnight stay. The Children's ward was cheerfully decorated in a dinosaur theme which also included a games area. The nurses were lovely and very thorough. We had a lovely experience. A great hospital and a fantastic Children's ward.

Recently had surgery and spent the night. Thanks to all the caring nurses, Kara, Sam and Emma. They truly care for what they do and it's a reflection on the hospital.

I had a 4 night stay after total knee replacement surgery in June 2023. It was the first time ever in hospital I did not mind being there. Meals are 'room service' on demand and were consistently very good. The nursing staff was lovely, attentive and communicative. Admin was atop everything. The facility was clean, tidy, and well maintained. Well done St Vincents Kew.

I had the best experience with really lovely staff and a room to myself as requested. Jill the receptionist is amazing and came to say hi after we had a great chat at check in. The food was incredible and I don’t want to go home. Extremely impressed with my stay here. Carolyn the manager is also lovely. Thank you for looking after me.

Unfortunately, I have to state that the approach at the aftercare center is absolutely disastrous. Obnoxious nurses, leaving patients in their own feces for many hours (really many hours), arrogance, blaming patients for their own condition (diarrhea, inflammation), huge stench throughout the ward. Patients are afraid of nurses, my grandmother developed a stress condition from defecation and was afraid to eat. If you love your loved ones, don't put them there - the elderly, sick and immobile people are at serious risk of death there. A large part of this state is borne by the extreme level of employees (the existing ones are exhausted, demotivated, overworked and without empathy). My opinion: send a consistent, random check(s) there and, based on the results, possibly close the entire department and remove the title from Mr. Mayor

I was on the 4th floor in acute neurology with pain with a herniated disc. I understand that they can't keep me there for more than 10 days, but instead of helping me with that, they gave me medicines like aulin and zaldiar, which I could easily take at home. They didn't do a CT scan or an X-ray, they just didn't do anything.. And they let me go home, even though my back hurt like hell and they didn't care at all, they just wrote me to take zaldiar at home.. And they said that it hurts only because the cold front (weather) is coming. OK thanks to this I know that next time I won't Privamed.

I have to write here the experience with one-day surgery in private medicine. Thanks to the entire staff, including the doctor, the primary care manager, and the nurses for everything. Everyone is very nice, helpful, they will help with everything, they will explain everything. Pleasant, modern rooms. I have nothing to complain about and I certainly do not regret choosing the procedure here! Thank you again for people like you!

Hello, I would like to thank all the nurses in Pavilion D, 2nd floor for the wonderful care. They are very pleasant, smiling, just great. I also want to thank all the physiotherapists at the groups. exercises. The main thanks go to the physiotherapist Bc. Roman Kubát for his great approach and amazing care during knee rehabilitation. I fully trusted him and that brought great results. Thank you all very much Irena Holá

Beautiful environment, clean, very nice and helpful staff, excellent services, great cafe and food, top nurses and doctors ❤️☀️🌞I really like it here and thank you all for the care.

I highly recommend this clinic. I had hip replacement surgery in August 2022 and spent 3 weeks in the hospital and rehabilitation center. I received the best care and attention. Because I did not speak Czech, I was given a translator who accompanied me to doctor's appointments and rehabilitation. Today, 9 months later, I have no pain and have recovered fully. I am most appreciative!

Emergency dept is an absolute joke. Sitting in here in pain, waiting to be looked at by a doctor for 4+ hours now on a Wednesday mid morning, with about 15 other patients. Nurses “visit” the waiting area of the emergency dept, as if in a hurry, but doesn’t look like any of the patients are actually receiving any care. Came in here with a fractured hand, will be leaving with not just a fractured hand, but also a low blood sugar level and migraines as complimentary gift. Such a waste of tax payer dollars.

Vote of "No Confidence" - Do Not go here! Get yourself to Sunshine if you have an emergency! It's definitely not the Royal Melbourne, and not even close to the experience at Sunshine. To describe the Mercy as "Parochial" is to be extremely kind. When I present at an ED in an Australian capital city, I expect a confident workforce, a competent director and a facility that provides a comprehensive ED. It's a sad indictment that Australia's shining cornerstone; its world-class medical system seems so utterly diminished and beleaguered by the shockingly poor example given up as The Mercy Hospital. Having just moved to the area, I was appalled with my first [and I hope only] experience at the Mercy Hospital. I was directed by my GP to the Mercy after a suspected stroke. I had blurred vision and a screaming headache. I waited for Eleven uncomfortable hours to be told by a somewhat bureaucratically limited doctor lacking any ability in patient empathy, that there was no one at the Mercy who could be sure of my condition. Or apparently, possess the ability to read a CT Scan. Filled with anxiety and a lack of blood sugar, my confidence in this hospital's abilities instantly evaporated. I am a diabetic and by this time was in real need of food. Apparently, food is also on the list of things NOT currently available at the Mercy. I immediately discharged myself and had my partner drive me to Sunshine. What a difference Sunshine is compared to the Mercy. Food, doctors with empathy, doctors that can read CT scans, admin staff that know how to process an emergency department - not to mention the ability to drive up to the front door. The Mercy needs to take a very long hard look at itself, its facilities, and its staffing capabilities. Start with replacing its director. Who by the way, made an appearance on the ED floor with a triumphantly lame attempt at explaining away his ineptitude at heading up and implementing a capable ED. A fact not lost on the onlooking and demoralized waiting room. A defective leader will only ever attract the same. The ED had a clear communication disconnect between triage and general assessment. (Yes I've had a stroke. But I'm also a diabetic - the two can be true at the same time!) It has a fundamentally flawed waiting room procedure and process reminiscent of some outback roadside clinic. The doctors and general staff seemed limited to and hindered by bureaucracy, with no evident desire to move beyond remedial procedure and develop an ability to infix confidence in their patients. This defines a workforce lacking in experience under incapable leadership. A fact that is picked up and amplified by their patient's experience. As reflected by the multitude of negative experiences retold on this public site.

The fact that this is a hospital is laughable. Lack of experienced qualified staff and good management. Almost lost my wife and child due to a staff not knowing what they were doing. Also don’t get me started on their emergency department. When I was in London during peak covid 19 while thousands of people were dying, the wait time in emergency was only 4hrs, here it’s 11hrs+ wait. How can you call this a first world country. Australians pay big tax dollars almost 30% or more of what they earn working hard, this should be invested into hospitals and other needed services. There needs to be another hospital in the west. Maybe Tarneit or Truganina because this place is shambolic. If you can, please wait to see your GP and pray it’s bulk billed or try to put your own broken legs together. It’ll be better than going into Werribee mercy.

Really odd billing experience.... Started getting weird texts saying that I owe Cabrini $12.00 with no invoice or explanation. I hadn't been to Cabrini in over a year and I thought it was a scam. After a few more texts i call them and they say they did an internal audit from my procedure from the year before and that they under quoted me and under billed me then and expected me to pay now. I know it is only $12. But I found this really odd... isn't it their responsibility to make sure they are quoting the right price before the procedure and when payment is made? Anyway... just be careful because who knows who else this has happened too and for how much!? Just felt very unprofessional to chase up $12.00 without explaining a year later!

Went for a gastroscope and most of the nurses were amazing, doctors were too! Went there in the morning and unfortunately my partner couldn’t pick me up before 3.30 pm. One of the nurses (don’t remember her name) a bit older, was absolutely rude to me and over the phone with my partner and to me again when I told her that I was happy to wait in the waiting room in front of the desk after the procedure, and let someone else come in. She was very pushy in a bad way and need me gone before 3pm. Also, when I got notified for the procedure, few weeks prior the procedure, I completely forgot to reply back to a very stressful weeks of work and family situation.. got a phone call from the same rude lady and she pretended to know “why I didn’t reply to the message” .. Not sure why she had to act like that.. but I’m sure wasn’t the first time.

The staff here have been amazing. Wonderful nurses and staff. Highly recommend. The ambience and staff are positive and happy. Loved my experience here. Thank you 💜😀

I am writing about my experience at ENT. The waiting room is always full and the waiting time is excruciating. But I don't think it's a personnel problem. He is very pleasant and accommodating. I am in awe of Dr. Anna Rumanová. Pleasant and very nice.

We visited the hospital with our son (3 years old) on October 28, 2023, he had an acute ear infection. At the ENT, a full bakery, or not a bakery, but a chair right by the elevator, my son cried there for an hour, but no one even noticed us, and the staff was constantly barking around (obviously with a snack or wallet in hand). Total disinterest. Waste of time for me, we went to Prague and I will never visit this hospital again.

I have two experiences, one when I collapsed from overwork (exhaustion) and I spent one night directly in the Interna. Amazing staff, hats off. The second experience is when the grandmother's rectal tumor was cut out and she was sent home without a stoma, after many emergency calls (from the general practitioner and from us) and threats (that we will not take grandmother back into care), the doctor apologized that it was a "communication problem" "The noise and the stoma were performed after a few days. Thanks to this, Grandma became so weak that further follow-up cancer treatment was not possible, and she died after 2 months of being bedridden at home. Despite my good experience with this hospital, I give only 1 star for obvious reasons.

The worst hospital in the world, shame, you can be ashamed of me, we have a mother hospitalized there for a long time, and my mother complains that I beat her there, the nurses have no idea 😑😑😑😬

I have to agree with most of what has been said here about the OdCH ward primary, as we have been to this ward far too many times over the past three years, we have had the opportunity to experience her condescending behavior first hand. This person really does not belong in healthcare.

Allow me to draw your attention to the experiences that we, as a family, experienced in the Department of Adult Diseases (ODCH) in Rožnav, under the leadership of Dr. Dovalova. I am writing to you with a sense of sadness and deep concern because we have lost two beloved members of our family in this institution in the last year. In the first case, it was about our grandmother, who was already in advanced age and her state of health was unstable. This fact is understandable in our perception, but the second case hurts us immensely. Recently, here in this department, a young patient from our family died suddenly, without warning and without a clear explanation. We leave these experiences with a lot of unanswered questions. Despite our repeated attempts to get answers and clarity from the hospital management and Dr. Dovalova, we were ignored. At a time when we would have expected empathy and transparency, we were met with reluctance and silence. I would therefore like to express my concern and warn other families. Trust in medical professionals is key, but it is important to remember that we have a right to be informed and to demand answers. Do not ignore any doubts or ambiguities that may arise about the health status of your loved ones. Please, if you find yourself in a similar situation, don't play with fire. If you have suspicions or misunderstandings, do not hesitate to contact the relevant authorities. In moments of unexpected loss of a beloved family member, we must not be silenced. Please keep us in your prayers and thank you in advance for your support and understanding during this difficult time.

I was in the one-day surgery department for 4 days because I had a more complicated operation. Many nurses took turns with me and I cannot say a word about their care and willingness. Everyone was nice, helpful and smiling. The food was beyond expectations, chicken schnitzel, steamed buns, gnocchi with meat, of course jam, butter, honey, rolls or fruit. Thank you for the procedure and for the care. I am glad that I chose the second district for the operation.

Today, October 3, 2023, it was supposed to be vaccinated to protect health against covid 19. From 1:00 p.m., approx. 40 people who registered were supposed to be vaccinated, and from 2:00 p.m., it was their turn to come unregistered. Topoľčany hospital was unprepared (one nurse and one doctor, the system did not work). Most of the registered people were elderly people. At 1:30 p.m., the nurse and the doctor started to deal with something... The two of us came from Prievidza and were unregistered. After 14.00 we left with the fact that we have a chance to get in line in 3-4 hours, as 2-3 people were vaccinated before our departure. In a word, chaos. We gave up. But before we left, we spoke to the deputy at the directorate, who, with her incompetence, only stated that the doctor could not keep up. It is possible that such incompetent people work in hospital management. We traveled 60 km there and 60 back and nothing. We will see when and where we manage to get vaccinated. Sincerely, Maja Krpelanová

The professional, humane approach of the entire gynecology department during the entire hospitalization, dear nurses, thank you very much to Drs. Kereková and Szabová for my operation, my gynecologist praised the excellent sewing when pulling out the stitches.

My experience is like that - quick and easy!

Registration desk - 1st floor. Messy, reluctant, rude and arrogant, one after another, all who registered me in several days. You should consider a replacement, it's not just my experience. To discourage you at the first contact in the hospital... all wrong!

It's a fashion in the hospital that all the staff talk about everything and especially as loudly as possible... the cleaners argue about who has what to do and actually nobody does anything. I deliberately watched the peroxide-blonde disheveled lady washing the floor with one wet rag, the entire entrance hall... after a minute she came back complaining that people had stepped on her. Professionalism is disappearing everywhere.

My opinion about the Golden Care Clinic is five :-) The receptionists are very polite and inform us exactly what we want to know before the tests. There are often situations when a patient cancels an appointment and we have the opportunity to schedule tests sooner. The doctors examine everything we have doubts about very carefully, are very polite and help us with a sincere smile. You must remember that the Golden Care Clinic is a private clinic, I recommend that you always ask carefully after the examination about medications, allergic conditions, the course of the disease, methods and duration of treatment. This will prevent stress, bad comments and more money spent. I recommend.

The staff first postpones the visit to an earlier time (which forces me to change my plans) and then it turns out that there is another delay. Moreover, loudly informing the patient about additionally paid tests during the visit in a full waiting room is not very comfortable.

Quiet, peaceful - no crowds, no shouting or rushing. Great employees - positive attitude towards the patient, ready to help (greetings to the receptionist from 19/10/23, very nice and helpful, and to the nurse ;)

The hemorrhoid surgery and subsequent hospitalization went perfectly. I highly appreciate the helpful and friendly attitude of the doctors, nurses and other staff. The surgery department is very nicely renovated, in every room a clean modern shower, toilet, Smart TV, WiFi. The food is very tasty by hospital standards. Thank you very much for the pleasant course of hospitalization.

We completed the birth and follow-up care at the hospital. I positively acknowledge a parking lot with sufficient capacity and a price of CZK 10/hour. I also really liked the breakfast buffet concept. Of course, the quality of the food corresponded to the amount paid by the client for health insurance. The hospital's equipment also matches the price. The birth took place normally, thanks to extra-standard care (own midwife and doula). A very noisy renovation was taking place in the hospital, when the client's bed was also vibrating. So it was necessary to leave the hospital earlier. The behavior of the staff corresponds to the 20s of the 21st century in the Czech Republic. In other words, normal and nice during normal communication. In case of problems, arrogance and threats start. Some of the staff also only speak broken Czech. Overall, the vaunted Czech care has once again shown what it really is. No one died and in this case no one has any lasting effects, but would anyone want to go through it again?...No........I recommend considering the alternative of not paying for the birth in Germany or Austria. It can be stated that the care provided fully corresponded to the amount of health insurance paid in the Czech Republic.

Very unprofessional attitude of some doctors (Nguyen Duc, M.D. does not understand and is not interested in you and nurse Adéla is arrogant) in the gynecology department. Of course they will accommodate you and nothing is a problem, but my personal experience with this hospital is disastrous. In the winter of 2023, I underwent a hysterectomy. I was to be operated on by MUDr. Radek Poláček, who was absent at the time and no one informed me. All the pre-operative examinations were negative. After the operation, Mudr. Josef Hajči, who finally operated on me, came to me and told me that he had no information about me in the card and that he was sorry, he was very tired and we accidentally removed one ovary. After the operation, the drip dripped out of my vein, my hand was swollen, when I called the nurse she scolded me. They will never see me in this hospital again, although they have new equipment, but humanity and professional behavior are missing. it was the fourth one's turn and by mistake he also removed the ovary ovary