1057 Neurosurgery and Orthopedic surgery clinics worldwide

Operated in this clinic at the beginning of October, I learned that their administrative services are overwhelmed and that I have to wait on average 1.5 months to obtain the care billing slips to be reimbursed by the CPAM and the mutual insurance company. On the other hand, the clinic has no difficulty in requesting immediate payment of fees upon your admission. Good to know!

I have been trying to obtain an invoice since June, several calls telling me that I will receive the document by email, still nothing. Today I call and talk with someone who says she is checking my email address, but communication is cut off. I call back, and I've been waiting for an hour to get someone! It's scandalous ! Either we need to recruit people or stop coffee breaks!

The nursing staff at this clinic are not trained in the rules of respecting patient privacy. The nurses don't know how to place IVs, I found myself with veins explored. In short, no one from no one. Go elsewhere if you can.

Well visited a doctor for the first time was good different and got all my answers...

I have a RDV for the 9th of june at your clinque with the anesthesiste at 4:45 with Dr LECLERC please confirm

I have been tryi by to call the clinic for the whole week.I have a problem with my registration and I wanted to clear that up. After one week somebody answered… my french is not perfect and the staff on the phone couldn’t wait until I noted the correct phone number. They just hanged up and I still don’t have a number. It would have been hilarious if it wasn’t like a serious medical place.

Amazing care and attention. I am so thankful for the professional treatment my father recieved while here.

Awesome hospital,nurses are great and the foods good

World class facility with professional administrative and nursing staff, a pleasure to work out of. Amazing that is in a regional community.

Husband went in for a minor procedure with an epidural. The admission forms were filled out accurately but once we were admitted the nursing staff did not understand what the term “ as required” meant when associated with a dosage regime even though we explained it twice politely. The senior nurse was aggressive and hostile tried to gaslight us, accused us of not knowing what we were talking about, effectively implying that we were stupid. So after the staff trying to insult, demean and belittle us, without success by the way, we foolishly assumed the matter as settled. Silly us! The next day, post surgery, a hostile nurse charged into my husband’s room and “told him off”. Unfortunately variations of the disrespectful behaviour continued. I arrived to find my husband upset, agitated and distressed. I came to the conclusion that it would be in his best interest to leave. It was a very unpleasant experience which we would not recommend to anyone. Needless to say we will never go to a St Vincent’s Hospital again! My husband felt disrespected, bullied and harassed.He was right. That is exactly what happened. Leaving resolved the problem with a minimum of fuss.

After staying overnight with my son for an Adenotonsillectomy surgery, I'm afraid to say that I was extremely disappointed with our overall experience. Although St Vincent's was not our first choice, we did not have the option of going to our preferred hospital due to the surgeons availability and the urgent nature of our request. Needless to say, I was not all that fussed initially as I have been an inpatient at many private hospitals and have never had a bad experience. However, unfortunately, St Vincent's did not live up to it's expectations and I've received better care at public hospitals over the years. For a start, the "room service" which requires the patient to phone the kitchen and place the order of their choice sounded like a fantastic idea to begin with however, they failed to advise that the kitchen won't always answer when you call and upon placing your order, there is up to a 45 minute wait to receive your meal. Too bad if your child is hungry or thirsty as we were trying to get through to them to order our breakfast for 1.5 hours with no success only to be told we could not go home until my son had something to eat - not sure how they expect that when there is no food for him to eat?! There's also no set meals so if you can't get through on the phone to place your order, you simply don't eat! Also, the food in general was of poor quality. All the "hot" meals we ordered were served cold and utterly tasteless. My son was in severe pain following the surgery and vomited during the middle of the night which warranted the call for a nurse as his bed sheets were all soiled. Whilst a nurse arrived promptly to our call for help, to clean up the mess, she simply pulled off the soiled sheets, threw a towel on the floor to cover the vomit which spilled off the bed and left the room, leaving my son to sleep in a half made bed with hardly any blankets. The next morning on our discharge day, there was only one nurse rostered on for the entire paediatric unit and she advised that her shift finished at 11am and she has to close the ward down which means all patients had to be discharged by 11am. Too bad if there were complications and your kid was required to extend their stay!! I don't blame the nurses as it's not their fault they are the only ones rostered on and the one who was, was doing her best considering. However, I am incredibly disgusted with the deplorable service provided by the hospital in general, considering we pay an arm and a leg for the best possible health care - it's a disgrace. I will never go back to that hospital and will stick to our preferred option in the future.

My son aged 6 had a Adenotonsillectomy which required an overnight stay. The Children's ward was cheerfully decorated in a dinosaur theme which also included a games area. The nurses were lovely and very thorough. We had a lovely experience. A great hospital and a fantastic Children's ward.

Recently had surgery and spent the night. Thanks to all the caring nurses, Kara, Sam and Emma. They truly care for what they do and it's a reflection on the hospital.

I had a 4 night stay after total knee replacement surgery in June 2023. It was the first time ever in hospital I did not mind being there. Meals are 'room service' on demand and were consistently very good. The nursing staff was lovely, attentive and communicative. Admin was atop everything. The facility was clean, tidy, and well maintained. Well done St Vincents Kew.

I had the best experience with really lovely staff and a room to myself as requested. Jill the receptionist is amazing and came to say hi after we had a great chat at check in. The food was incredible and I don’t want to go home. Extremely impressed with my stay here. Carolyn the manager is also lovely. Thank you for looking after me.

I have been trying to communicate for an hour but they cut off my phone, I already tried with emergencies with the laboratory and with the advisor (they give 3 options) the lady did not want to charge me, I was sick waiting to leave, and then she did not give me the password to see my study. I was surprised that many have said the same, the attention at reception is very bad. Excellent medical staff and x-rays

Excellent service provided by the person at the clinic, from the person who does the cleaning, to the sales department that provides excellent guidance throughout your process or if you have any questions they are always on hand. In addition, the facilities are very modern.

They sent me from Qualitas there to check the car I had, they denied me access and told me that the only one was in the center. When my adjuster told me that he had never had a problem and when I went to the one in the center it also seemed strange to them that they denied me entry. The reception lady with very bad treatment

They are thieves, I paid to schedule an MRI for which they never gave me an schedule for which I requested a refund of my money and this is the time that they have not returned it. They make excuses and excuses but do not return it. thugs!

To consider It is not a clinic! It seems more like a medical union... I only saw one for a nurse with secretarial functions, they are offices with office furniture and diplomas on the walls. Better to evaluate if it is the appropriate place for the need for care; personally, even the insurance company is wrong to send a patient to this place.

Very complicated for attention. They send wrong schedules. It was a holiday... they say it started at 8 and then at the last minute at 9. People's time is valuable... improve that!

THREE AND A HALF HOURS OF WAITING Total inconsideration! We arrived at 7:40, 20 before the shift as indicated. One comes because one has cancer, not to eat Galician-style octopus, which is worth the wait. The waiting room was already packed at that time, which shows that they give many more shifts than they can physically do. Doctors are the best but administratively an absolute disaster, lack of respect for other people's time and zero empathy

I rate 3 for the studies carried out, good treatment, punctuality, etc. And the admission is organized. I should put an * for the surgery, where I thought I was in the worst public hospital. I walked to a tiny place to change, they didn't even make me bathe with disinfectant, just as I came. I spent an hour waiting with the surgical gown on, sitting in a common chair in an office, and from there to the "tiny operating room" and IT WAS NOT outpatient surgery, but rather several days of hospitalization. Appalling! Just as the surgeon who operated on me was terrible, and if certain suspicions are confirmed, I do not rule out legal action for malpractice. So far, good oncology care. Obviously, I wouldn't recommend him for surgery. As for the guard, it leaves a lot to be desired, poor organization and with two people waiting, I was there for almost an hour. The medical professional, correct.

I am a platelet donor and the girls serve 10. I know many people who are treated there and have had very good experiences. 100% human quality

Unfortunately, I have to state that the approach at the aftercare center is absolutely disastrous. Obnoxious nurses, leaving patients in their own feces for many hours (really many hours), arrogance, blaming patients for their own condition (diarrhea, inflammation), huge stench throughout the ward. Patients are afraid of nurses, my grandmother developed a stress condition from defecation and was afraid to eat. If you love your loved ones, don't put them there - the elderly, sick and immobile people are at serious risk of death there. A large part of this state is borne by the extreme level of employees (the existing ones are exhausted, demotivated, overworked and without empathy). My opinion: send a consistent, random check(s) there and, based on the results, possibly close the entire department and remove the title from Mr. Mayor

I was on the 4th floor in acute neurology with pain with a herniated disc. I understand that they can't keep me there for more than 10 days, but instead of helping me with that, they gave me medicines like aulin and zaldiar, which I could easily take at home. They didn't do a CT scan or an X-ray, they just didn't do anything.. And they let me go home, even though my back hurt like hell and they didn't care at all, they just wrote me to take zaldiar at home.. And they said that it hurts only because the cold front (weather) is coming. OK thanks to this I know that next time I won't Privamed.

I have to write here the experience with one-day surgery in private medicine. Thanks to the entire staff, including the doctor, the primary care manager, and the nurses for everything. Everyone is very nice, helpful, they will help with everything, they will explain everything. Pleasant, modern rooms. I have nothing to complain about and I certainly do not regret choosing the procedure here! Thank you again for people like you!

Hello, I would like to thank all the nurses in Pavilion D, 2nd floor for the wonderful care. They are very pleasant, smiling, just great. I also want to thank all the physiotherapists at the groups. exercises. The main thanks go to the physiotherapist Bc. Roman Kubát for his great approach and amazing care during knee rehabilitation. I fully trusted him and that brought great results. Thank you all very much Irena Holá

Beautiful environment, clean, very nice and helpful staff, excellent services, great cafe and food, top nurses and doctors ❤️☀️🌞I really like it here and thank you all for the care.

I highly recommend this clinic. I had hip replacement surgery in August 2022 and spent 3 weeks in the hospital and rehabilitation center. I received the best care and attention. Because I did not speak Czech, I was given a translator who accompanied me to doctor's appointments and rehabilitation. Today, 9 months later, I have no pain and have recovered fully. I am most appreciative!

I had a colonoscopy with Dr. Durič Tadej, I can only praise him and the rest of the staff. Thank you to everyone.

I had an appointment for an MRI today. It was still closed when I arrived. However, the lady at the reception, who was already here, kindly explained everything to me. The MR went perfectly, stress free and under the excellent guidance of the operator.

Very satisfied, you can find here a great variety of medical treatments, or if you simply want to relax and unwind, find the balance again.

Emergency dept is an absolute joke. Sitting in here in pain, waiting to be looked at by a doctor for 4+ hours now on a Wednesday mid morning, with about 15 other patients. Nurses “visit” the waiting area of the emergency dept, as if in a hurry, but doesn’t look like any of the patients are actually receiving any care. Came in here with a fractured hand, will be leaving with not just a fractured hand, but also a low blood sugar level and migraines as complimentary gift. Such a waste of tax payer dollars.

Vote of "No Confidence" - Do Not go here! Get yourself to Sunshine if you have an emergency! It's definitely not the Royal Melbourne, and not even close to the experience at Sunshine. To describe the Mercy as "Parochial" is to be extremely kind. When I present at an ED in an Australian capital city, I expect a confident workforce, a competent director and a facility that provides a comprehensive ED. It's a sad indictment that Australia's shining cornerstone; its world-class medical system seems so utterly diminished and beleaguered by the shockingly poor example given up as The Mercy Hospital. Having just moved to the area, I was appalled with my first [and I hope only] experience at the Mercy Hospital. I was directed by my GP to the Mercy after a suspected stroke. I had blurred vision and a screaming headache. I waited for Eleven uncomfortable hours to be told by a somewhat bureaucratically limited doctor lacking any ability in patient empathy, that there was no one at the Mercy who could be sure of my condition. Or apparently, possess the ability to read a CT Scan. Filled with anxiety and a lack of blood sugar, my confidence in this hospital's abilities instantly evaporated. I am a diabetic and by this time was in real need of food. Apparently, food is also on the list of things NOT currently available at the Mercy. I immediately discharged myself and had my partner drive me to Sunshine. What a difference Sunshine is compared to the Mercy. Food, doctors with empathy, doctors that can read CT scans, admin staff that know how to process an emergency department - not to mention the ability to drive up to the front door. The Mercy needs to take a very long hard look at itself, its facilities, and its staffing capabilities. Start with replacing its director. Who by the way, made an appearance on the ED floor with a triumphantly lame attempt at explaining away his ineptitude at heading up and implementing a capable ED. A fact not lost on the onlooking and demoralized waiting room. A defective leader will only ever attract the same. The ED had a clear communication disconnect between triage and general assessment. (Yes I've had a stroke. But I'm also a diabetic - the two can be true at the same time!) It has a fundamentally flawed waiting room procedure and process reminiscent of some outback roadside clinic. The doctors and general staff seemed limited to and hindered by bureaucracy, with no evident desire to move beyond remedial procedure and develop an ability to infix confidence in their patients. This defines a workforce lacking in experience under incapable leadership. A fact that is picked up and amplified by their patient's experience. As reflected by the multitude of negative experiences retold on this public site.

The fact that this is a hospital is laughable. Lack of experienced qualified staff and good management. Almost lost my wife and child due to a staff not knowing what they were doing. Also don’t get me started on their emergency department. When I was in London during peak covid 19 while thousands of people were dying, the wait time in emergency was only 4hrs, here it’s 11hrs+ wait. How can you call this a first world country. Australians pay big tax dollars almost 30% or more of what they earn working hard, this should be invested into hospitals and other needed services. There needs to be another hospital in the west. Maybe Tarneit or Truganina because this place is shambolic. If you can, please wait to see your GP and pray it’s bulk billed or try to put your own broken legs together. It’ll be better than going into Werribee mercy.

Really odd billing experience.... Started getting weird texts saying that I owe Cabrini $12.00 with no invoice or explanation. I hadn't been to Cabrini in over a year and I thought it was a scam. After a few more texts i call them and they say they did an internal audit from my procedure from the year before and that they under quoted me and under billed me then and expected me to pay now. I know it is only $12. But I found this really odd... isn't it their responsibility to make sure they are quoting the right price before the procedure and when payment is made? Anyway... just be careful because who knows who else this has happened too and for how much!? Just felt very unprofessional to chase up $12.00 without explaining a year later!

Went for a gastroscope and most of the nurses were amazing, doctors were too! Went there in the morning and unfortunately my partner couldn’t pick me up before 3.30 pm. One of the nurses (don’t remember her name) a bit older, was absolutely rude to me and over the phone with my partner and to me again when I told her that I was happy to wait in the waiting room in front of the desk after the procedure, and let someone else come in. She was very pushy in a bad way and need me gone before 3pm. Also, when I got notified for the procedure, few weeks prior the procedure, I completely forgot to reply back to a very stressful weeks of work and family situation.. got a phone call from the same rude lady and she pretended to know “why I didn’t reply to the message” .. Not sure why she had to act like that.. but I’m sure wasn’t the first time.

The staff here have been amazing. Wonderful nurses and staff. Highly recommend. The ambience and staff are positive and happy. Loved my experience here. Thank you 💜😀

I am writing about my experience at ENT. The waiting room is always full and the waiting time is excruciating. But I don't think it's a personnel problem. He is very pleasant and accommodating. I am in awe of Dr. Anna Rumanová. Pleasant and very nice.

We visited the hospital with our son (3 years old) on October 28, 2023, he had an acute ear infection. At the ENT, a full bakery, or not a bakery, but a chair right by the elevator, my son cried there for an hour, but no one even noticed us, and the staff was constantly barking around (obviously with a snack or wallet in hand). Total disinterest. Waste of time for me, we went to Prague and I will never visit this hospital again.

I have two experiences, one when I collapsed from overwork (exhaustion) and I spent one night directly in the Interna. Amazing staff, hats off. The second experience is when the grandmother's rectal tumor was cut out and she was sent home without a stoma, after many emergency calls (from the general practitioner and from us) and threats (that we will not take grandmother back into care), the doctor apologized that it was a "communication problem" "The noise and the stoma were performed after a few days. Thanks to this, Grandma became so weak that further follow-up cancer treatment was not possible, and she died after 2 months of being bedridden at home. Despite my good experience with this hospital, I give only 1 star for obvious reasons.

Unfortunately I've had to visit this hospital 5 times in the last few years for different type of emergencies for my self of for my loved ones. In every single one of them my experience was terrible: the doctors and staff seem annoyed that you go to them asking for help on an emergency. They are rude, angry, slow, and in many cases clueless on how to help and definitelly indifferent to your pain and need of urgent assistance. No human touch at all. That is, when there were doctors available, some times there were not even there when they were supposed to be. Additionally, if you are a foreigner and don't speak the language they'll definitelly won't make an effort to understand you.

I visited the hospital twice! Dr. Aikaterini Sikoudi treated me very well! She is always very professional and she understands every customer’s needs.

I came here after my GP sent me here with a very nasty swelling of the ear, I was admitted urgently and was provided with excellent care. I thank Dr. Aikaterina Sykoudi for her very professional and above all human approach, which showed that even such an unpleasant situation can be handled very sensitively.

The worst hospital in the world, shame, you can be ashamed of me, we have a mother hospitalized there for a long time, and my mother complains that I beat her there, the nurses have no idea 😑😑😑😬

I have to agree with most of what has been said here about the OdCH ward primary, as we have been to this ward far too many times over the past three years, we have had the opportunity to experience her condescending behavior first hand. This person really does not belong in healthcare.

Allow me to draw your attention to the experiences that we, as a family, experienced in the Department of Adult Diseases (ODCH) in Rožnav, under the leadership of Dr. Dovalova. I am writing to you with a sense of sadness and deep concern because we have lost two beloved members of our family in this institution in the last year. In the first case, it was about our grandmother, who was already in advanced age and her state of health was unstable. This fact is understandable in our perception, but the second case hurts us immensely. Recently, here in this department, a young patient from our family died suddenly, without warning and without a clear explanation. We leave these experiences with a lot of unanswered questions. Despite our repeated attempts to get answers and clarity from the hospital management and Dr. Dovalova, we were ignored. At a time when we would have expected empathy and transparency, we were met with reluctance and silence. I would therefore like to express my concern and warn other families. Trust in medical professionals is key, but it is important to remember that we have a right to be informed and to demand answers. Do not ignore any doubts or ambiguities that may arise about the health status of your loved ones. Please, if you find yourself in a similar situation, don't play with fire. If you have suspicions or misunderstandings, do not hesitate to contact the relevant authorities. In moments of unexpected loss of a beloved family member, we must not be silenced. Please keep us in your prayers and thank you in advance for your support and understanding during this difficult time.

Well, I was lying in the surgical ward after a rather demanding operation, but I have never experienced such an approach, the doctors were willing, kind, they constantly checked us 3 times a day, and the primary doctor Kyslan one topka, thank you very much, nurses? nurses like there should be helpful everywhere , nice, willing to help if you just close the window, friendly, communicative, but the bomb and the nurses were your top... sensitively treat wounds, help, joke... the cleanliness of the ward, the food is a bit worse, but that's in every hospital. I hope that I will never have to undergo any surgery, but if by any chance I would go there again, and I am from KE, where I do not have good experience, and basically, the rests that were done to me at the KE hospital were put together with willingness and high expertise. Thank you Anka

Greetings... I want to thank the staff of the Internal Department. also to the staff of the Geriatrics Department, who treated and cared for my mother Mária Gubova until she left for the Lord..... She is now well. Once again..... Many thanks, daughter Anna Sklenčárová, Medzilaborce

To begin with, I want to give credit to the doctors and other staff who want to help and care in this hospital, but I want to point out the other side of people who just go to work a shift. Access to patients is at freezing point. Getting information about the patient (family), what kind of health problem he has, how to proceed with the treatment, how to help him is difficult, you'll rather win at sports. Calling competent people is an art, with the result that you have to come in person, and it is still doubtful whether you will find someone who is in charge of the patient in question. The family is forced to visit the patient daily and help him if they want him back healthy. It is not for nothing that people go to this hospital to die. The hospital is in urgent need of reconstruction, so that the staff can work better, but the patients can rest. If I can advise, immediately take the patient somewhere else, even though it would cost money, which is not equal to the health of the loved one (patient).

I was in the one-day surgery department for 4 days because I had a more complicated operation. Many nurses took turns with me and I cannot say a word about their care and willingness. Everyone was nice, helpful and smiling. The food was beyond expectations, chicken schnitzel, steamed buns, gnocchi with meat, of course jam, butter, honey, rolls or fruit. Thank you for the procedure and for the care. I am glad that I chose the second district for the operation.

Today, October 3, 2023, it was supposed to be vaccinated to protect health against covid 19. From 1:00 p.m., approx. 40 people who registered were supposed to be vaccinated, and from 2:00 p.m., it was their turn to come unregistered. Topoľčany hospital was unprepared (one nurse and one doctor, the system did not work). Most of the registered people were elderly people. At 1:30 p.m., the nurse and the doctor started to deal with something... The two of us came from Prievidza and were unregistered. After 14.00 we left with the fact that we have a chance to get in line in 3-4 hours, as 2-3 people were vaccinated before our departure. In a word, chaos. We gave up. But before we left, we spoke to the deputy at the directorate, who, with her incompetence, only stated that the doctor could not keep up. It is possible that such incompetent people work in hospital management. We traveled 60 km there and 60 back and nothing. We will see when and where we manage to get vaccinated. Sincerely, Maja Krpelanová

The professional, humane approach of the entire gynecology department during the entire hospitalization, dear nurses, thank you very much to Drs. Kereková and Szabová for my operation, my gynecologist praised the excellent sewing when pulling out the stitches.

My experience is like that - quick and easy!

Registration desk - 1st floor. Messy, reluctant, rude and arrogant, one after another, all who registered me in several days. You should consider a replacement, it's not just my experience. To discourage you at the first contact in the hospital... all wrong!

It's a fashion in the hospital that all the staff talk about everything and especially as loudly as possible... the cleaners argue about who has what to do and actually nobody does anything. I deliberately watched the peroxide-blonde disheveled lady washing the floor with one wet rag, the entire entrance hall... after a minute she came back complaining that people had stepped on her. Professionalism is disappearing everywhere.