Multiple myeloma treatment in 753 Oncology clinics worldwide

Sorry, tragedy. My daughter had a car accident on Thursday, she didn't go to the doctor because she said she felt fine, on Friday my chest started hurting and she felt worse, we went to the emergency room but they sent me to the family doctor even though it was Friday evening and the family doctor would be able to see me only on Monday. There are no words for all this.

Orthopedic Department. I have just visited this department and I am very positively surprised. The nurses were nice and friendly, always with a smile on their faces, I felt like I was in a private clinic. The doctors were also reliable and took care of the patient and explained everything thoroughly. I was shocked that a hospital under the National Health Fund could function this way. I recommend

Palliative ward ... as it was 17 years ago, so it is today ... nurses with no care, despite the fact that people lying there press the button they have .... The head physician, despite questions about the course of treatment, gives evasive answers .... the person has a large dose of oxygen to she could breathe normally .... The head physician said that the dose of oxygen should be reduced .... after 4 hours no one checked anything about the patient .... when we arrived after 4 hours the person we came to and took care of was suffocating because she had no oxygen .... THE DYING ROOM is the Pleszew hospital after 24 hours DEATH ... Totally zero when it comes to care in this department.

"Nasty" hospital is what my experience says about this hell in our city. It's a nightmare filled with unpleasant and aggressive behaviour with both patients as well as their family members. The staff has no sense of politeness or social well being and unfortunately they shouldn't have been in this field of serving people. They charge more and care less. If you don't believe my words then please go pay a visit and you'll understand what I'm trying to say.

My father was a patient of Dr Santosh Kumar, who has gone through double knee replacement operation under him. Please note that he personally does not do any operation, does not come to floor or talk to patient. He is just there to recommend patients for knee surgery and then his team does all of the activities on behalf of him. We did not see him or talked to him during the whole admission time. He does not come to floor even. His team was only did the OT. After OT, only the sisters informed us that OT is done and handed over the empty packets of knee transplants.(no interaction with doctor). Even during surgery follow ups, only his junoir doctor saw him. The hospital itself could have been organized in better way. The beds are used are of old days, same lifts are used for patients and visitors which make you wait for long even if you want to go just 1 floor (no stairs). And remember only veg food is provided to the patients. But the staffs and sisters watching over my father were helpful and never showed any attitude. Wish it is same with all the members of the hospital.

"A heartfelt thank you to Dr. Anirban Neogi for being the guiding force behind my father's miraculous recovery from a road accident with multiple challenges—let multiple ribs fractures, fracture in left clavicle + left scapula, left sided haemopneomothorax + left lung trauma, AAST grade 4 splenic trauma, Haemoperitoneum + AAST grade 1 liver injury etc... .A team of doctors has been reffered Dr. A Bhattacharyaa(Radiologist), Dr. N Deb(Orthopedic), Dr. S Ghosh(Surgeon), Dr. M. K. Mahata(Neurologist), Dr. M Mitra (Anaesthetist) exhibited unparalleled expertise, skill, and unwavering dedication throughout the treatment. Their ability to navigate such complex injuries with precision and compassion is nothing short of remarkable. Our family is immensely grateful for Dr. Anirban Neogi and all reffered Doctor's for life-saving intervention and the exceptional care provided. A true heroes in the medical field. Thank you doesn't seem enough!"

This hospital is amazing. They are always timely and take the best care of their patients. I love all the nurses and doctors. They are kinda and attentive. I really appreciate everyone here. Hearts ❤️

My mother became ill while we were traveling in Italy. Our tour guide sent us to Salvatore Mundi where my mother received excellent care. Y the staff, nurses and doctor. They took care of her right away and the costs of tests, medicine and a private room on a virtually private floor cost a mere $16! Wish we had that type of care and cost here in the States.

WORST EXPERIENCE EVER. DO NOT COME HERE. I had a terrible experience at SMIH. I thought that I would be in good care as the embassy and my university recommend them as the best place to go while abroad in Rome. I had little to no translators the entire time and was very confused as to what I was being given and uncomfortable about it in all honesty. I have NO privacy at all in my room as nurses would come barging in whenever they needed to without a knock which was also very uncomfortable to me. They did not accommodate to me and I had to practically beg for water and help as my fever started to rise. They were also not helpful when I called translators to help me during the process. The nurses were very vague and rude. I used the best Italian I could and would use google translate to help me with the rest and it still unfortunately not good enough. I was fortunate enough to find a Spanish speaking nurse and it was the first time I had some form of comfort. The main doctor seeing me only saw me once and it was an u pleasant visit as it was just to scold me for wanting to leave. Then when I finally was able to be discharged the nurses and staff were rude, did not give me my diagnosis, my results, follow up or discharge papers. They literally told me “no go home”. Already being frustrated with the treatment I received, alone and confused being in a completely different country trying to revive help I did as they said and just left. Which then later caused me a lot of issues when trying to revive help else where.

The staff were very attentive and helpful. Arriving at midnight after a workplace incident they adequately took details and then immediately took me through. The staff member was very courteous and reassuring throughout my treatment.

A big thank you to all the staff for looking after my husband. You have done a wonderful job, from the orderlies, food staff, cleaners, nurses and doctors. Everyone has been so kind and caring. Thanks again from all of us.

A beautiful modern hospital with modern fixtures a mall-like atmosphere. The main thoroughfare is lovely but some waiting rooms are small and the multi-stage waiting room system often seems somewhat unnecessary as it is less efficient now that you are unable to check yourself in for an appointment. Instead, you still have to line up to speak with a receptionist - just like you did at the old hospital. The outdoor plaza and the garden areas are a nice touch; hosting community events and providing patients with some much needed respite, and fresh air.

Worst ER I have seen, the nurses show zero compassion, waiting time is endless, no proper process for taking patients in is in place, not clean, every time I go there’s blood on the floor which is not cleaned right away. People are left to die, some bleeding some in pain & no one cares. Twice now that I go & I wait hours even before I make it to Triage to get my information taken & i end up leaving.

I was delighted with the treatment I got at Joe Brant last Wednesday, the 18th of October. I arrived around 4PM with a finger I had cut off (I had it with me) and one that was basically dangling. It was a table saw accident. I was greeted immediately and directed to the waiting room. I did have to ask if they should put my finger on ice with the hopes it could be reattached. That was done. The triage nurse was great (sorry, I didn’t get her name) and the person who wrapped my hand the first time equally as great. I eventually got to the back (it was a busy time) and Dr. Terry Hatch came in and assessed my fingers. He told me exactly what was happening and what was going to happen. And then set the wheels in motion. I was re bandaged, sent for X rays given tetanus shots, and then Dr. Hatch came back in and began to work on shaving the bone etc and stitching up my fingers. It was decided that the one would not be reattached, but the other one was to be repaired. I felt very well looked after by the main nurse assigned to me, Dr. Hatch and pretty much everyone else. Dr. Hatch was calm, professional, pleasant and excelled at what he did. All my questions were answered simply and calmly, no matter how silly they may have been. I had some prescriptions for pain and antibiotics, and a referral for an appointment for a plastic surgeon (follow up) before I left. I can’t say enough about Dr. Hatch and the nursing team in Emergency. Thank you so much for what you do, and the way you do it. David

Had the greatest if you can say at the ER today. Great people, hard working. Taking care of the sick. Me included. Nurses were awesome, triage fast and friendly. Finally ER, Dr MacDonald great knowledgeable, patient and offer a solution. A referral. Something I couldn't get from my GP who I've known for 20+yrs. Thank you Joe Brant Hospital

Extremely disrespectful nurse, talking loud where I am able to hear what she is saying, and I can hear the patient or family member telling her to calm down. Instead she was more concerned about being right as opposed to provide empathy, care and concentrating on the wellbeing of the patient. What I witnessed in the lobby on Sunday November 26th, made me embarrassed and uncomfortable and hope that my family is not seen by this nurse. She is a bully and knows she can get away with it. Slamming the door on a patient’s family, makes me sick to my stomach. Not listening to a patient in distress, is lacking skills as a nurse. I will report this with the department of health in France.

We had a really positive experience with this hospital. As Australians visiting who don’t speak French, I needed a bit of a guarantee to find a hospital where they could speak English. We’d been to another hospital and unfortunately the treatment didn’t help my husbands condition. He was seen quite promptly by a Dr and then a Specialist at the American Hospital and was provided with medication which thankfully started assisting. I think we were in and out within a couple of hours and the cost was surprisingly low that there’s not really any need to claim it back on insurance. I’m glad we found this hospital as we may have needed to cut our holiday short and fly home. Big thank you to all the staff there.

Thanks to the American hospital we obtained a speedy appointment for my mother. Top geriatric specialist, friendly staff. Some reviewers should go to some - not all - public hospitals .Lovely service, charming receptionists. Our specialist was flexible with appointment time despite us being delayed by transport. It is a bit costly but doctors do take time. Some very specific scans were covered by the French Social Security scheme though. I don’t know all departments but twice we had premium service and care. And finally, my mother was diagnosed accurately and treatment was put in place. With very elderly and incapacitated patients free wheelchairs are available. Porters and valet service staff are helpful. This makes a huge difference on arrival by medical taxi. No hospital is perfect and one is bound to encounter below par staff. And yes, France has a general shortage of medical staff, private or public… Eric Levéel

If I could give zero star I would. This is for the emergency service. I woke up this morning with pain in my right hip joint that gradually got worse to the point where I could not sit, bend over, or walk. I could only use the toilet standing up, and could not make any movement from that hip joint and leg at all. My whole leg would feel numb when attempting to walk. Around 10 pm the pain got so bad, I almost called the ambulance. I have been a nurse for 9 years in the hospital setting, I know something is very wrong. I took some pain medications and laid down for 4 hours to have the pain decrease enough to go to the hospital. Thankfully this hospital is across the street for me, so I thought I would use the little strength I had to walk over and be taken care of. The lady at the desk looked at me, checked me in, then called me back up to tell me the doctor will not see me because it is not an emergency. And gave me a list of doctors offices that I could go to. I was not given the decency to be seen or assessed by a doctor, or even a nurse. My hip literally feels like I have dislocated it. What is the sense of going to a doctor’s office when they don’t have xray or any imaging machines? This hospital/ and it’s staff should be ashamed of itself. I would not recommend anyone going here. You will not be taken seriously. I work at Erasmus MC, it is further away, but I will try my luck there in the morning. PS: I just moved to Netherlands a week and a half ago, and started work a week ago. My insurance has not yet been activated but I explained that I could pay out of pocket and had no issues doing so. I would like not to think this could have been a reason I was turned away. But my interaction with the receptionist and the questions she placed emphasis on has left me wondering.

I personally had a good experience. They treated me accurately. Thanks

Excellent hospital, professional and very nice staff.

I had an injury in my head. I went there and you have to know French. People that helped me did not speak nor English neither Spanish. But the attention was good

ZERO. VERY BAD EXPERIENCE WITH THE ADMISSION SYSTEM. I JUST WAIT FOR 9 HOURS TO GET ADMISSION . PROCESS IS VERY SLOW AND DISRESPECTFUL. NURSES ARE THE WORST IN THIS WORLD. THEY TREAT YOU LIKE DOG . NURSES BEHAVE VERY BADLY IN EVERY INSTANCE. DURING CHANGING OF ROOM THEY DONOT GIVE ME A MINUTE TO PREARE MYSELF FOR CHANGING. THEY DONOT TAKE CARE AND ARE VERY RUDE. THEY JUST DONOT CARE. NEVER GO TO THIS PRIVATE HOSPITAL. WORST EXPERIENCE. I REQUEST ALL VIEWERS TO CONTACT MINISTRY OF HEALTH AND HUMAN RIGHTS COMMISSION TO FORWARD MY MESSAGE. WE HUMAN BEINGS MUST HEALP EACH OTHER TO CHANGE THE SYSTEM.

What a fantastic ER and 1st floor ICU staff. We cannot thank them enough for the care they provided to their patients and address the patients' family's concern. My 80 years old dad that was brought to the ER from another facility in a critical condition and Dr. Mole from the ER provided great care and took the time to call us to give updates. When my dad was shift to the ICU under Dr. Tiu's care she was very easy to talk to. She called us daily to report on my dad's health status. We are so grateful to the doctors, nurses for the amazing care they provide their patients especially given the pandemic. They listen to the families concerns, suggestions when we advocate for our dear ones. They work as a team with the family to help the patient. Thank you for your hard work, dedication and care.

May Allah bless all workers and the Government may Allah make us grateful

It supposed to be the best Hospital in the Sultanate. Despite all the expertise and the best facilities as well as state of the art equipments. Still the outcome is not as good as it supposed to be. In order to ensure that the best services are provided the management should spend more time in the field rather than sitting in the offices.

We booked a private room for 20 rial a day and 100 rial deposit. The room is around 18m2 (6*3). Contains a bathroom a fridge and a small extra bed. Its located just beside the normal admission beds. The price is a bit high for the room but there was no other options.

My husband recently had spinal fusion surgery at the hospital. There are so many great things about this hospital, but other things that need improvement. First of all, Cristina, in admissions is wonderful. She speaks perfect English (a huge bonus as my Spanish is basic) and she's extremely thorough and caring. The pre and post op care was also amazing. The hospital rooms are huge, with English TV stations and the accommodations are quite comfortable. Most of the staff (nurses, aides, etc...) are also very caring individuals. What didn't go so great is: (1) At check in we were given the rules of the hospital which requires a family member to be with the patient 24/7. This should be given in advance as we had to scramble to get a dog sitter. (2) Cristina, in admissions, asked us what we had been quoted for the procedure. This is something the hospital should already have, and in the end we were charged almost 23,000 pesos for the hospital's surcharge on the titanium metal used to fuse my husband's neck. Basically, the corkage fee for the metal to enter their hospital. We were not told about this by the doctor who gave us the quote. (3) Most of the nursing staff was great but some would let me husband's IV's run dry with alarms going off. This would cause them to come in and run saline solutions through the line which was a bit painful. When I'd go to see why the nurses had not responded to the IV alarms or our pushing the call buttons, they'd just be hanging around the nursing station. (4) Discharge was a traffic jam. The doctor said we could leave around 10:30 and that the bill was ready. I went to the nursing station to inquire and the sent me to the "caja" (cashier) downstairs who told me it wasn't ready yet so went back to the room and waited 2 hours until I finally went back to the nurses stations and requested someone who spoke English to come talk to me. After that, it finally got finished and delivered an hour later. All in all, a good hospital experience but if they are going to try and market to expats and wealthy individuals, there are many kinks in their system that they need to work out.

Very professional, clean hospital with caring nurses, doctors and entire staff. You don't feel like you are in a hospital in terms of decoration, environment and even the smell. I had an operation and was taken care of really perfect. Can not thank you guys enough. More than 5 ⭐. ( There are also many doctor offices on the upper floors which my doctors were too. My husband need to see another specialist so it was so convenient. The laboratory works perfect too. All in 1!)

Top class hospital with lots of doctor's offices upstairs. Plus there's a frozen yogurt place out front.

I'm really upset with the hospital because before I was discharged they gave me the antibiotic and painkiller medication many hours before I was due to make my bill bigger and they went over the insurance budget and they didn't let me see the breakdown Disastrous administrative staff

What a lack of professionalism: - nurses calling each other “amiga” while tending patients in their rooms - residents and nurses rushing into the patients rooms disregarding any privacy and without any education to greet anyone in the room - nurses setting up a workstation in the rooms hallway, meaning they have no respect for patients or visitors need for peace and quiet - poor facilities and lack of maintenance

In general, it is a good service that is provided, with the exception of a nurse who, without having any idea of ​​how to channel, gave my wife her arm with a huge bruise. The staff is very friendly and the facilities are clean and comfortable. The dark one in the rice is the cashier staff, who get annoyed just because, after almost five hours of having discharged a patient, they go to ask them if the documentation to pay is already there. Without any kindness they answer curtly: we are checking, we will call you.

It was a great experience! From the gate to medical care, I was treated very well. Initially, I received information that the expected wait would be two hours and I decided to stay calm, settle in and wait. The important thing was to have already gotten there. After all, everything that seems bad can certainly get worse! So, everything worked out! The doctor on duty is super TOP, attentive, very assertive for her young age. The nursing technician Arnaldo with the hand of an angel that I didn't even feel the discomfort of access. For the laboratory exam I was seen by Jefferson and when I thought it was going to be horrible, he was already done!🫠 The doctor who took the shift and discharged me was also great!!! What professionalism, what a high level of this team! Thank God everything was perfect! And my plan is no diamond!!! Thank you, God, Congratulations Emergency Hospital Santa Joana! November 2023

I went to the hospital a few times, both for consultation and emergency. What I can say is that the Hospital is very organized, has very well trained staff, I have always received very good service on the phone. I saw a lot of people criticizing here and I decided to tell my positive experience, it doesn't mean that I didn't encounter problems, such as a consultation that took 2 hours to wait, but in this case it was an isolated professional, I don't believe that the hospital itself is bad, but Like everywhere, there are good people and others not. The rating I give is 5 stars, as most of the staff are attentive, careful and the structure is excellent! In short, Hospital Santa Joana is of excellent quality, has very well-trained staff, they answer the phone and answer your questions very carefully. I attributed my bad waiting experience to a specific doctor, the others were excellent, so a very good hospital, congratulations!

I had to take my 3 year old daughter to the pediatric emergency room and unfortunately I experienced racism from the first contact with the doctor asking me if I was the mother, because my daughter was white. I've never seen a children's professional not interacting with the child, not conditioning, nothing... Super rude, cold, indifferent. I observed her serving a white family and it was totally different. I felt violated. I don't recommend Santa Joana!

Didn’t have nice experience in this hospital at all! Although the doctors and nurses (some of them) were super nice we spent altogether 13 hours in the general surgery ward in the 5th floor and all they did in this time is took blood and urine analysis and did ultrasound diagnostic. It was 37 degrees outside and the person in pain did not drink or eat all this time!!! When I went arguing with them it turned out that the result was long time ready, they just didn’t feel like calling us, of course the reason of pain wasn’t found and we were sent home without any treatment or diagnosis. Not only they left the person in pain they MADE him wait the whole day after which he got worse.

I was referred by my family doctor with a problem related to water balance. I spent two days in the internal medicine department on the 4th floor of building B as an ambulatory patient. The four stars are because, despite the circumstances, the nurses and doctors stayed where they are and try to make the best of the situation, but it cannot be denied that the conditions are terrible. The department can only provide three meals a day, which is surprisingly good compared to the conditions, bedding, a bed, depending on the supply, infusion and adult diapers, medical examinations, water and electricity. Everything else must be brought, including toilet paper, bottled water, cutlery, hand soap, and towels. As an outpatient, for a short time, for a complete examination, it is worth it, but not for an incontinent patient, and I definitely do not recommend hospitalization for an incontinent AND problematic patient. Several people wrote that the nurses do not deal with the patients, are not helpful and treat the patients like prisoners. Yes, this is true in many cases, but personally, if I had to work in such conditions, for such wages, I would behave in the same way, if not worse.

They made mistake in our PCR test…

Phones are never answered. all disabled

The worst hospital that anyone can go to. I have no idea why the emergency reception is like this. I went there with a bad situation and I had to wait a couple of hours to be visited by a doctor. It's really funny how the situation is like there. Unfortunately, there are not many options in the city when you get sick during the weekend ie Saturday. At first, I went to the med campus and they said the only option is this hospital. After a couple of hours of waiting my condition got worse and I decided to come back home. Just go there if you are about to die otherwise staying at home is much better.

We went on a saturday morning for an urgency and received medical attention in less than 20 minutes, everyone was very polite and professional

Hospitals should hire more suitable doctors. In my opinion, clinics that deal with sensitive things, where patient has take off their clothes when required, there should be male and female doctors. Because not many people feel comfortable having to undress to be examined by a doctor of the opposite gender. Also there are many cases that the docter is not doing what he should do.

If someone reads this comment, please share it. And let them send an inspection there, today I saw how a nurse put a pillow on a little babe's face when he was lying5 on his back in the children's ward in the new village of Spiš, that's it's unbelievable what is being done there.

I would like to thank the neurologist for the examinations and treatment. departments. I have not seen such a great attitude of the doctors and all the staff of the inpatient neurological department towards the patient for a long time. Thank you from the heart.

I would like to thank my mother, a 77-year-old blind patient, for the examination at the gynecology department on the evening of September 18, 2023, for the wonderful and humane approach of Mr. MUDr. Unfortunately, I do not know the name of Okály and the nurse. I have not seen such a great approach to a patient for a long time. Thank you from the heart.

Best Orthopedic Hospital in Dubai. We have experienced amazing care and service from this Hospital during our visits. We are very impressed and happy to see the nursing team members very helpful at all the time especially Ms. Shiny and Ms. Florence. The entire hospital team provided the best service beyond our expectation.

I recently had the privilege of working with Linda as my physiotherapist, in Burjeel Hospital - Dubai Branch, and I cannot emphasize enough how grateful I am for her dedicated efforts in helping me fix my shoulder problem. From start to finish, Linda displayed an exceptional level of professionalism, expertise, and genuine care that made my journey to recovery a smooth and positive one. Linda's extensive knowledge and skills in physiotherapy were evident from day one. She was able to accurately diagnose the root cause of my shoulder issue and develop a comprehensive treatment plan tailored specifically to my needs. Throughout the process, Linda took the time to explain each step of the treatment, ensuring that I was always well-informed and comfortable with the exercises and techniques she recommended. Furthermore, Linda's warm and friendly personality created a comfortable environment that made me look forward to each appointment. Her positive energy and genuine interest in my well-being truly made a difference in my overall experience. It felt like visiting a close friend who genuinely cares about your recovery journey.

I did my knee surgery there with Dr. Nadir Darwish, one of the best Knee Consultants in the region and Dr. Waleed along with their professional team including Mr. Nasser Jadallah who was very helpful. Ms. Tarteel the nurse on duty during my hospitalization was very friendly, polite, and helping.

A shame from the moment you enter, I was splitting with pain, the woman who was at the reception had 0 empathy, like the nurse who treated me, I used to find more service vocation in a veterinarian. A question that came from the pain that I couldn't even stand on my feet, this woman at the reception doesn't even flinch but tells me THAT THE MASK IS MANDATORY (we're already off to a bad start) she had me for 10 minutes asking me questions, she gives me the ticket to wait for triage, The place already had 20 people waiting..... 10 minutes pass, my husband still comes to triage saying that I couldn't take any more of the pain, and to my surprise it wasn't even in the system. I wish to the nurse who treated me that I never have anyone in charge because with that empathy even a cactus dies.... a question that, thank God, I have mutually (and this should not be like this, because we all pay the price). public hospital so that it works well), I went to a clinic and they treated me in a matter of minutes. This hospital is really a shame, I imagine that these people are oppositional, so they would have to review the requirements to give them employment.

We have been able to inaugurate all the new infrastructure of the hospital, just on October 9 in a far from easy operation. No complaints! Thank you all!! They take care of us, they pamper us. Cheer up, you are doing very well and we need you. A thousand thanks 🫂 to all the hospital staff, to everyone without exceptions. PUBLIC HEALTH ALWAYS ♾️

Yesterday I was with my daughter for an ultrasound in the mother's unit, room S-17. My appointment was at 11:48. I was treated by an excellent professional. I was greatly surprised by his professionalism, empathy, and gratitude for his treatment of my daughter. Same as nurses and other professionals. This is the real reason for being doctors to put themselves in the patient's shoes. I don't know what the doctor's name was, thank you for being such a great professional. !!!!Thank you so much!!!!.

It would be nice to start doing something with the parking spaces, there are few of them, drivers stand where they shouldn't and block the passage of ambulances. The institution itself is great, but due to the ill-conceived parking for so many people, I give it 3*.

Good day everyone. I have been here for more than three days for radiation. And I am very satisfied with how the doctors are very kind in all respects and the nurses are the same. And they cook very well here, so I also thank the chefs or cooks who cook here and the kitchen support staff. And I also thank all the sanitary workers for their willing actions. It was great here. Thank you all.

The best hospital I've been to so far. The urology department has excellent nurses. Incredibly nice and helpful. Doctors are simply top notch. Thank you for a pleasant stay

There's a good people and there's a very bad people, but the hospital has to make a Training courses for workers to deal with patients and should be attention to patients' complaints. I wonder how a kind docteur like Dr Ilenko Anna has a secretary like that🤷🏻‍♀️ her secretary is a very tough person😬 Violent, aggressive👽 and attacker😡 She does not respect the patients😡 and believes that they are her slaves😈 and that she works for free not for money, and that she works in her own institution or in her home.

Unfortunately, the hospital has become bad. It has become for trainee doctors, not for excellent doctors in the past. I am talking about an experience in 2014 on a treatment trip, and the patient was treated with the best treatment and the best treatment. Now we returned to the same hospital. Unfortunately, it became clear to me that it had become a place for trainee doctors who endangered patients' lives and dealt with worse than bad, and this is a problem Unfortunately, a large international hospital disappointed a lot

Do you think that it’s fair to make a patient wait in the hall from 9am to 4pm to enter his room that was already reserved 21 days before in order to proceed with his chemotherapy!!!!This is not acceptable!! The patient is already ill, plus they are making him wait for more than 6 hours on a chair in the hall!!! So unprofessional and missorganized!!!!!