Tetralogy of Fallot (TOF) treatment in 148 Cardiac surgery clinics in Americas

Terrible phone service. It took me more than 45 minutes for the first person to speak on the phone, adding up to more than 5 calls (as several dropped) and a lot of time listening to "little music". Whatsapp service is also non-existent. It is very difficult to have information about recovering patients, regrettable.

Lack of empathy with patients on the part of reception. We arrived at 4pm, as my husband had a procedure scheduled for 6pm, and according to the instructions received in advance via WhatsApp, we would have to be at the hospital 2 hours before the time given by the doctor to carry out the administrative procedures, the time being documented by the surgeon at 6pm. An attendant asked to wait, as they would call by name. At 6:05 pm we went to question the delay in being seen, and were informed that the surgery was scheduled for 9 pm and that it was not a priority. Therefore, my first experience at the hospital was unpleasant until they showed no interest or concern for the time we were waiting. I cannot direct the complaint to the attendant in question as they do not have identification on their uniform.

Night nurse Robson, totally unprepared, passed, my wife underwent a procedure in this hospital and was very poorly treated by this professional, even he and nurse Renata were just making fun and laughing at my wife. Total disregard. I would never recommend this rubbish.

There is perfect and amazing nurse in this hospital that make me feel wanna sick everyday, so he can caring me well everyday too for sure. With all of my love Mr. Martin Rojas. You are the best nurse ever

We're here now and we've had a wonderful experience. Remember with all these negative reviews that you're more likely to leave a review if you're upset, and less likely to leave a nice review if you're satisfied, like this one. We're foreigners on vacation here. We were treated fairly and promptly. We were able to speak English to two staff members during our time here. I guess I won't go into our personal medical records, but expect to pay around $50 USD (September 2022) for your initial consultation. The prices have been fair and reasonable. The staff was kind and helpful. Everyone did their best to make us comfortable and helped us understand what was going on.

Like any overcrowded and messy public hospital, just a bit cleaner and better equipped. Fair enough if you go private or thru a third party insurance. Sign in the Hospital's insurance system at your own peril, a shameful scam they call Health Plan (Plan de Salud). Mind the difference, it could cost your life

Super-delayed patient care, I don't want to imagine where a calamity happens and more than 30 people arrive, they will die here, I have a pain in my stomach since 4 in the morning, diarrhea, vomiting, fever and chills, I arrived at 3:00 pm and it's 6:00 pm and they don't attend to me, I have to writhe in pain to be attended to.

God bless every health worker in this hospital, those in surveillance, those in cleaning, those in the nutrition department, and especially the ophthalmological doctors, the retinologist, and resident doctors, and Yenny at the reception. And social work. Excellent service, in care and procedures, hospital, and control. Thank you very much for the great service you provided us on the two occasions we came. Thanks to the timely intervention they gave my mom, she is doing very well. We didn't do well in the children's cardio, nor in the clinic at the national university. They have a long way to go to know that the patient deserves respect and timely attention. THANK YOU HOSPITAL SAMARITANA, FOR YOUR EXCELLENT SERVICE. VERY GOOD ADMINISTRATION OF THE HOSPITAL, AND VERY GOOD CARE AND DIAGNOSIS BY THE SPECIALISTS. Since you are admitted for emergencies, the attention is very fast and timely. GOD CONTINUE BLESSING YOU 🙏.

Good hospital services

I had a bad experience. It was very difficult to find someone friendly on the administrative staff. The ladies who schedule the imaging area are rude and not at all empathetic with the patient. How sad that staff training for quality customer service is left to the end.

Incompetent in the emergency area. 2 am on Monday, October 9, insolent and very unprofessional doctor. Dirt all over the areas "that people don't see." Are they doing emergency procedures in the same way?

Appalling! They don't have an emergency laboratory! I went at 3 in the morning to perform some emergency tests and there was no one in the laboratory! They kept me waiting for about 15 minutes… I had to go to another hospital because of the situation I was in!

Hands down, one of the best hospitals I've ever been to. Within minutes of bringing my dad here, the entire team was assisting him with his high blood pressure and symptoms of a stroke. The staff is very friendly and attentive. It's important to keep in mind that this is a private hospital, so if you don't have insurance, they will ask you to deposit a certain amount of money into the account. Make sure to mention that you are self-pay. So they can bundle everything up into one packet. I was so impressed with the ability to be able to just walk down to the administrative office and ask what my balance was and get that information within seconds. It is worth every single penny they charge.

I was a patient her for 2 nights and it had truly been one a the better experiences of being at a hospital ever. Staff was attentive, cleanliness was amazing and the over all experience with my surgeon was amazing! Highly recommend! Coming from the USA, this is like being at a 5 star hotel!

I can’t begin to express how much I enjoyed my visit here. From Admission, medical, food service everyone was so kind! Also, food was a 10/10!

This hospital is terrible!!!! I had an ear problem last month and I went to this hospital that charged me for a consultation without first telling me that they did NOT have an ENT doctor available who could help me (even after having gone through the screening), and now even having spoken to the ombudsman, they claim that I was notified, which is an absurd lie. What I take away from this is that in addition to having terrible service and incompetent nurses, they also lie. Don't go to Santa Paula, they won't solve your problem, and then they will claim that “you were too stunned to understand” which is an absurd lack of empathy and humanity for a hospital to say something like that.

Second time this week I spent this week in the emergency room of this hospital, because the medicines prescribed by the doctors are not relieving my pain, I have flu-like symptoms. I haven't slept almost at all this week and today in particular, I stayed up all night feeling a lot of pain. It is not possible that I will have to go to the emergency room for the third time. If I go, it won't be in this hospital. Update: I went to the emergency room for the third time this week, but in another hospital, I was howling in pain, I knew something was wrong, as I was feeling very ill and didn't get better with any prescribed medication. I was diagnosed with sinusitis in another hospital, I remember that the last doctor at this hospital said it was nothing serious and didn't even give me an antibiotic and said it was influenza. They gave me nausea dosage in the amount for a child and not for an adult and in a greater number of hours. I no longer trust this hospital and will not return again.

Good afternoon everybody. My 18 year old daughter was hospitalized on 10/06 with teratomas on her ovary. A huge scare, because we went to the emergency room with suspected kidney stones. We were very scared and very worried, but I would like to record here the excellent and extremely humanized care provided by everyone, without exception, at the hospital. My daughter had recently turned 18 and so I couldn't sleep with her in the hospital, imagine my despair and worry? So, in addition to never being hospitalized, she had to be alone. But, all (without exception) the nurses, receptionists, doctors, were very careful, loving, attentive and caring. I would really like to remember everyone's name (and I recommend that the hospital look at the days of this shift to really recognize these professionals from 10/05 to 11:20 pm to 10/08), but I was very nervous, but, I remember Carol, Kelly, Luana (in the emergency room), Dr Manoel and the team that successfully performed the surgery to remove the teratomas on my daughter. Those whose names I don't remember (especially a nurse who attended to us in the early hours of 10/06 who was so loving), please forgive me, they are no less important in my gratitude, as I said to some of you, for For me, it is not simply a profession but rather a gift of caring for others. I couldn't spend 24 hours with my daughter in the 3 days she was there, but I'm sure that God chose all the people who took care of her correctly. Congratulations to the hospital, which recognizes its team and always values ​​the people who work there. I also mention the cleanliness of the hospital and the rooms, which are cleaned constantly. My daughter continues to recover very well. I am grateful for Dr. Manoel's assertive clarifications, which left us calm and confident as my daughter continued. I noticed that all medications, all procedures that were performed, were calmly explained to her, eye to eye, realizing whether she was understanding or not. Thank you all very much, may God bless you always.

After waiting for 2 hours, our daughter was called to help and, to my surprise, they didn't allow the father to go up, they let the mother go up alone with a 10-month-old baby and three bags. Lack of space, lack of planning, lack of training or lack of humanism? Unfortunate...

Terrible hospitalization, few employees, they make the patient do the work, you need to call or ask for sheets, pillowcases, bath towels via QRCOD, I asked for a bathtub so I could bathe my baby, it took more than an hour to arrive, the employee who brings it the bathtub cannot bring towels, the patient needs to use the hospital system to request towels, sheets, pillowcases, hygiene items... and 1 item at a time, in an order you cannot, for example, request sheets, towels and blanket, you have to order one item at a time for the companion and the patient. I am the companion responsible for my 5 month old baby, I also have the flu, I requested hot water to make tea at 10 pm and they told me that the kitchen in a HOSPITAL does not work at night, I have never seen this, an emergency room, a patient in hospitalization and not having hot water. They serve 3 meals a day, breakfast at 7:00 am, lunch at 1:00 pm and dinner at 7:00 pm, during these intervals if you want to order something via app, you cannot go down to reception to receive it, no one at reception can go up to bring your food and no staff can look at your child who is hospitalized for you to go down to reception for 3 minutes to receive the food, you are forced to go hungry or buy it at the hospital cafe. My rating for hospitalization is terrible, if I need it again I won't come back here, good accommodation but the system is terrible service, not even a public hospital is that bad.

Super-fast screening and registration. Examination and medication expedited. However, when they send us to that little room to go back to the doctor, you forget about life because it seems like they will never see you. And it's not the first time. Today I ordered to cancel and left. I arrived before 8pm, it was around 7:30pm, everything would have ended quickly, if it weren't for the wait to see the doctor again. They should monitor these doctors who keep the door closed with no one inside, while mothers and fathers are waiting for a report. It is, at the very least, a lack of empathy and respect for the health of little ones. Now with these traumas, I probably won't take it anymore. If I need it again, I will go to São Luiz. But, I congratulate Dr Daigo, who once, when I was being seen by him and needed to return, as soon as he saw me, he immediately called me and immediately released us, since there was no one else in the waiting room. Super attentive, agile and helpful.

One word: GRATITUDE!!! I have gratitude, a feeling of recognition. I want to thank you for EVERYTHING. Receptionists, Doctors, Nurses, Cleaning Assistants, Cafeteria, Physiotherapists, Radiologists, everyone in general who gave and is giving us support in a difficult phase, which makes it a little lighter...... GOD BLESS THEM, ALWAYS.

Apart from the reasonable delay for the first pain medication (renal colic) and the first nurse who pierced my arm 3 times (skinny with bulging veins) until she was able to access it), the service was good, everything else.

I would like to thank all the staff at Hospital São Lucas for their service and care. I arrived with what seemed like a simple cough and had to be hospitalized. I am extremely grateful to Dr.Thiago Soares Gomes for his diligence and prevention in decision-making, and to Dr.Filipe Miranda Bernardes for his constant monitoring. When an X-ray was not enough to detect the true cause of that cough, they did their best to clarify the picture so that today I am better and continue with the necessary care. Know that my family, people who love me and I greatly appreciate the professionalism and so much humanity of all of you.

I’ve been in the er waiting room for 3 1/2 hrs now and haven’t been seen yet and when I got here there wasn’t any one else here. now it’s full of patients. I worked in an er for years so I understand the situation and process of seeing patients but just because I wasn’t bleeding and wasn’t screaming in pain I was put on the back burner.

My wife has been coming here for long time because she has a pacemaker/ defibrillator for over ten years. Couldn't tell there was anything wrong with other than that. September 7, she had an amulet placed in her heart because she couldn't take blood thinners. Week later she had lost 4 pints of blood. They had to repair the leak. While she was in surgery they did CPR on her. Not blaming anyone for that. On November 16 she was transferred to heart hospital because she built up with fluid. We were in there for 11 days and everyday I asked them what the game plan was. It was always still trying to get the fluid off. Nothing else was ever brought up to me about them trying to do anything different but giving her diuretics. NOTHING!! I'm not a doctor or nurse and I sure don't know every question to ask. They sure as hell didn't offer any information. Dr Lane was even going to send her home 9 days later. We told him no. Not until we knew what was going on. A day later her defibrillator shocked her because her heart rhythm went crazy. Never told us how bad her heart was. Two days later they still just said they had to get the fluid off. Did find out that my wife had stage 3 kidney failure. Also had to ask them to check her liver enzymes since they were doing blood work every day. Found out she had cirrhosis of liver but that's all the ultrasound showed. They never told me there were other options they could do to try and help her heart. I finally got my daughter-in-law up there that's a nurse practitioner. She got in and started going over everything asking questions about the other options that was never mentioned to me. She had more information in 15 minutes that they had given me in 11 days. That's just tells me that they don't care about all of their patients. Over at Baptist now and has gotten more done in 4 days than they did in 2 weeks. Got 30 pounds of fluid off in 4 days. Her heart is still real weak but getting a little stronger each day. These people actually seem like they care about their patients. Especially her cardiologist. She takes time to talk to us and explains what they can and can't do. I think GOD that my daughter-in-law came or my wife would have been dead. Don't need any excuses from anyone at heart hospital. Don't want to hear that you're sorry for what happened either. I already know how sorry you are.

My 1st appointment with Dr. Lo was on 06/28. I was given an EKG and after reading the results and consulting with me regarding my medical history, Dr. Lo listened to my heart and was able to get me approved for an Echocardiogram and lab work immediately 2 hours later. Getting 3 tests performed in 3 different departments in the same building on my 1st appointment was not only convenient but crucial. I received a call 24 hours later and was advised that I have a complete heart block and that Dr. Lo wanted me back immediately and scheduled me for surgery Monday 07/03. It's been 6 weeks since I received ER heart surgery and a pacemaker to save my life. Thank you Dr. Monica Lo and your team at the Arkansas heart hospital for going above and beyond for a new patient that was literally on borrowed time. I am truly blessed to have you as my cardiologist. I highly recommend Dr. Lo and her team at the AHH. Leicha Wilkerson

I moved fro Vancouver to Montreal for my job. I am shocked to see how horrible the medical care in Quebec despite the higher deduction on provincial taxes and health care that they cut from my paycheque. I hope the one year here in this shixhole pass quickly so I can go back to British Columbia!!! This Montreal is for the Canadian salves not the citizens

What’s wrong with the doctors at the Emergency? I had chest pain, went there, they seemed annoyed that I chose that hospital. When they saw that my pain was not necessarily caused by heart, they refused/couldn’t explain the plain despite being doctors. I get it, you’re a hospital that deals with the heart but the patient who’s having pain in the chest doesn’t know about what’s going on. Why would I donate money to a place that treats you like you’re an idiot for showing up. If I enter the ER, it’s cause I’m feeling extremely bad and it’s an emergency, just do your job, respect your oath and stop acting like patient is wasting your time.

Merci Beaucoup pour tout

Check in very easy and quick but privacy not so much. You last check in before they put you in the room, the lady front desk say your phone number loud and ur emergency contacts number. Not very professional and conventional. Need a private room like the first check in has. At my work I only say the last 4 digits of someone's number. Please make this private I did not like my husband's and my phone number broad cast

I think the only good thing about the hospital are the staffs. Really friendly staff. But you can really feel that emergency I’d understaffed. The hospital was dirty. This is the dirtiest emergency I have ever been to. Timhortons cups lying around the floor with Napkins, papers. Lack of facilities. No rooms. People are everywhere. They have put beds on corridors.

I thank the staff of St. Mary's General Hospital from the bottom of my heart for saving my loved one's life with grace, kindness, expertise and excellence. Every single housekeeper, tech, nurse, doctor, surgeon and staff were absolutely amazing and God given gifts to us. We were all (patient and family alike) treated with kindness, dignity and respect throughout the duration of our entire stay while on CVICU and 3West. I am forever grateful to St. Mary's for the excellent care we received and the miracle of life through open heart surgery that my loved one received. God bless you all and continue the wonderful work. Thank you, thank you, thank you!

I had an excellent experience! I was admitted for knee surgery and the hospital staff were wonderful to me. Committed, welcoming and willing to help with so much affection, in all sectors. One point of attention: the room I stayed in had a musty smell, the only negative point of my stay.

I've been a patient at Centro Médico da Cardio for years and I really like it, but today I needed to be treated in the hospital's emergency room and I thought it was terrible! Despite there being only 2 people in front of me when I arrived, I was only seen by the doctor more than an hour later. Furthermore, the doctor on duty said he would do a blood test and a CT scan. Hours after taking the collection, the employee told me that he was going to send me for reevaluation. At this point, I asked about not having done the tomography. After much confusion, it was discovered that the doctor had not made the request. When the two results finally came out, another doctor assisted me in the reevaluation, gave me the diagnosis, walking down the corridor, directing me to the exit. When I arrived at reception to leave, I realized that the access was still in place at the time of the contrast injection. And the employee even asked me why I hadn't reminded the staff to remove it... Right at a time and place where I needed attention and support, I was treated this way. I don't intend to go back!

My father was hospitalized for 5 days there last year. The hospital structure was more modern than before. The staff are generally attentive, but I had a few problems: 1. The corridors where the hospitalization rooms are located looked like a fair because of so much commotion. The employees talk loudly, laugh loudly without respecting patients and companions. We're not going to the hospital for a vacation. It's stressful for the family and it's not comfortable to sleep in a hospital!!! Even at 2:00 in the morning I could hear the staff laughing and talking at the ward reception in the corridor. Absurd. Lack of education and compassion for those who are suffering. 2. Companions also have to reduce the volume of their voices in the corridors. They need to put up notices in the hallways or guide them. If you want to talk loudly, go home! 3. My father spilled water on the floor so I asked someone to come and mop it up, but no one came. I asked again and nothing. I ended up throwing the bathroom towels on the floor to dry off. My father could be at risk of slipping at night. I have already spoken to the administration and I hope that these situations have improved.

I wasn't going to write a review (I'm so over all this), but I feel compelled to after reading a review that was extremely similar to what I experienced here for COVID-19 treatment. I tested COVID-positive on January 3rd and started Paxlovid. I saw my neighborhood doctor on January 4th. I am vaccinated (and boosted) but am at high risk with asthma. I was given steroids and breathing medicine. I was instructed to go to the hospital if I got worse. I got worse. The following evening, my oxygen dropped below 80. Scared, I called an ambulance and requested to be taken to this hospital as it was supposed to be the best. They took my oxygen in the ambulance and immediately gave me oxygen. I was on oxygen the whole time in the ambulance. I was taken off oxygen when I arrived as my saturation reached the high 90s. I requested the antiviral remdesivir. The doctor refused to give me the medicine. I explained how my condition worsened despite days on Paxlovid, steroid injections, oral steroids, bronchodilators, and rescue inhalers. He could not have cared less. I requested to leave as the doctor was not going to treat me (he charged me, though). The doctor told me there were other ID specialists. I requested to speak to one of them, and the doctor left. While waiting, someone else came in and said there were no other ID specialists there, so I paid and left. It should be noted my saturation had fallen to 92% by that time. I struggled at home with symptoms for the next few days. I continued testing positive after completing Paxlovid. My condition worsened, and I returned to the neighboring doctor about a week after leaving the hospital. Still symptomatic and COVID-positive, he examined me and found pneumonia. My labs were also abnormal, showing evidence I had developed blood clots due to COVID-19. He prescribed medicine for pneumonia and clots (which worked). All this could have been prevented. Trying to get my medical records from this hospital afterwords (for insurance) was like pulling teeth. It took forever to get my records, and when I finally did, I was shocked. The doctor noted that I said things I never did. My signature was forged on the documents. Worst hospital experience ever. Very expensive and received no treatment. The administration is a nightmare as well. Avoid it if possible.

We have been living In 3 different countries for the past 9 years, never experienced anything as bad. We have a a top insurance but they “suddenly” only excepts credit card payment. Stayed for additional 5 hours because they did not let’s leave. No one speaks English except the doctors. However, doctors are very competent and reason for not one but two stars.

Absurdly (like, for real) expensive for a very mediocre level of service. I went to the urgency center, and i found it very useless that on every stage (reception, triage, first and second doctor) they asked me the same questions. The doctor took more than half an hour to arrive. The receptionist has misinformed me and I did a very expensive (since I’m traveling abroad) call which wasn’t necessary at that moment. Also, several times there were several people coming in at a time, also unnecessary, certainly didn’t create a feeling of comfort. The room in which I was attended was small and the door was never closed.

Doctors unprepared to provide PA care. As it is the only hospital in the city, professionals should have more experience.

Great service with my mother who had surgery, doctor, nurses, cleaning staff all very attentive. Grade 10

We are always very well attended to, we are Unimed customers, the call center has become an extraordinary differentiator, the new hospital facilities are above expectations. Attentive clinical staff concerned with well-being.

Excellent institution. I was hospitalized and operated on twice. The entire professional staff deserves nothing but praise. For his knowledge, treatment and support of patients. Professionals and humans. Thank you!

Excellent care, medical equipment and building. They really serve you very quickly, you can request half shifts yourself without any problem. At the entrance table they welcome you quickly and explain everything to you What you need to know.

Regrettable attention. They made me come back 4 times to ask for a refund, they gave me a thousand buts. The girl in laboratory box 1, (a blonde) was disrespectful and did not help me solve the problem. I asked to speak to the supposed manager 'Diego' and he couldn't solve it for me either because 'some time had passed' and they forgot to request it from social work. Finally, they didn't give me my money back.

I admitted my uncle to therapy on July 15 and he had excellent care. In the month of August, I admitted him again to coronary care, the nurses and doctors were very willing to provide the best care for the patient.

Very good secretaries to attend to patients

Only Tom Cruise can take a turn via phone either wsp or call because it is truly AN IMPOSSIBLE MISSION !!!

Majority of our experience here has been great, however since we spend most of our time in the Nicu with our baby boy, you would think that the nurses who are watching them follow some type of guide to respectfully work quietly so that the babies who needs rest can rest peacefully, but no! That’s not the case, they gossip out loud with one another, they slam drawers, trash lids, and more. Our kid has a heart condition so resting is the best thing for him to get him where he needs to be for his surgery. He is always startled or woken up by all of the noises going on. All I ask is that you guys respect the needs of the kids who needs to rest and try not to make so much noise or talk so loud, especially if is just about gossip. Thanks

UCLA should be ashamed to call itself a hospital . I placed a negative review of UCLA, Ronald Reagan Hospital A few days ago and I see it it has been removed. First of all upon my arrival at the ER, after requesting That all of my doctors be within my network I was told by the person checking me in ( cold As a bottom of a rock ) it is against the law for him to tell me if the doctors are within network. Which I know is against the law in California. This place is basically not any better, and has lower standards than any Third World country hospital. If I was able to give it a zero or even minus I would. There was basically a dozen seats in the ER for waiting so as you are exposed to any illness. I was seen after five hours for a heart problem There is nowhere to charge your phone, so as to keep in touch with loved ones. People are spread out and strewn throughout the hallways ( including tents, just outside the ER ) with no privacy and total humiliation. The ER is full of homeless, looking for a place to sleep. I will continue to post continuously, until my experience is not deleted. If you have or care for your loved ones, do not bring them here like I said, this is below third world healthcare standards

I gave birth to my daughter here in early 2022 & will be giving birth here in early 2024. I wouldn’t want to go anywhere else for OB care. I live in Tarzana so the drive while in labor was not fun & I could have gone to a much closer hospital but I trust UCLA Westwood more than any other ER/OB department & can’t imagine having gone elsewhere. The labor & delivery nurses are compassionate, informative & kind. My Dr. Is Dr. Zapata but she wasn’t on call when I gave birth so I saw another Dr, so sorry I don’t remember her name, but she was amazing and I felt in very capable & caring hands. I recommend this hospital for anyone I know who’s pregnancy for maternal & postpartum care. I’m very surprised the rating isn’t higher as overall the doctors are wonderful, up to date, the nurses are very capable & always warm in my experience. Also, it’s such a well maintained campus with updated equipment & very clean overall.

Terrible service, old rooms, they charge you ghost expenses. I believe that the morning nurses are not paid well, because they do things reluctantly, they make faces at you, they do not come soon, they are not organized in patient care, they do not disinfect the thermometers every time they come to take signs. . Very expensive and they give you the cheapest paper on the market. As a tip: it improves attention when you call public relations. Better care and lower cost in smaller private hospitals. Being here is similar to the IMSS, only here you go faster, but from then on it's terrible. The Angeles Mocel Hospital branch is good, quality and the staff is extremely friendly.

I found myself sick in Mexico City and after some hesitation I took myself to Angeles. I am from the United States and my review will be from the perspective of someone who is used to USA healthcare. Angeles was amazing when it came to everything important. My intake was awkward but the woman who helped me did everything she could for me since I was incapable at that time. The doctors where amazing and everything to do with my diagnostic evaluation was efficient and professional. (however, unlike in the USA, the doctors took there time to perform a complete evaluation and were not rushed). The emergency room care was also excellent. When I left the emergency room and went to a normal room things were not as good, in fact I was pretty angry with my nurse there. I was blessed to have a friend in Columbia to use for translation but everything to do with being in the regular room and paying my bill was extremely awkward. Hospital translation services were never made available to me. Regardless, I feel like the healthcare I received was excellent and I would never hesitate to use Hospital Angeles. I found my care here to be at least equivalent if not superior to the care I'm used to in the USA

To my fellow US Citizens I suggest this hospital but please don’t get services from Dr. Gilberto Hernandez Bautista. Unprofessional anesthesiologist. Be sure he won’t be involved in your surgery.

This is the worst hospital experience I've had in my life. I arrived to the emergency room at noon and left at 4 PM whit out being attended to. They charged me $290 USD upon arrival and then made me whit for 2 hours. When they finally call me in, the doctor looked at me 30 seconds and ordered an ultrasonic check that NEVER came. Finally I decided to leave as the lack of attention, the negligence, the lack of information, the complete disregard for my problem and obviously the time spent doing absolutely nothing and listening to the nurses laugh and joke around out side my cubicle, got the best of me. When I decided to leave they made me what another 45 minutes just to return my deposit and give me back my ID which was retained! (Yes the take your official ID and they DON'T give it back until they secure your payment. This is illegal by the way) by the receptionists. By the way, I came to the ER with an internal bleeding due to a fall. The Traumatology "Dr. Jenny" gave me 30 seconds to look at the huge hematoma I had, and then one hour later another 30 seconds to give me the "self leave paper" to sign. NEVER She gave me any indication or had the intention to help me. In fact she said "there is nothing I can do". AVOID THIS EMERGENCY ROOM AT ALL COSTS!

Worst hospitals only into making money I could have got my treatment done cheaper in the USA...they just dump what ever they want for kidney stone laser treatment and stay was a bomb 210000 pesos+80000 for doctors fees...they will empty ur pockets with sweet talks beware doctors are good you could use their services in other hospitals....the taxation department should look into these scamsters

Así a surgeon I can strongly recommend this hospital, superb service,and no,j don't work there