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My family got injured during the visit in Seoul unfortunately. As a foreign visitor, this hospital provide nice service , the people are very nice, we can communicate in English basically , the safety officer helped us to call the taxi back to hotel , thanks for their help. Basically , the basic charge is about 700k won (US$ 520) . There would be additional charges if you need to have further inspections. I hope all of you are healthy and not need to visit hospital during travel. God bless you 🙂

I would rate minus 8f I could. Worst ER experience ever. We had no choice but to come here as per the ambulance staff. The patient was in ER for 5 hours without any communication with the next of kin. No one let's the patient know where urinal was and no blanket available for 30kg patient who was shivering like a puppy. Very rude and blunt staff who were avoiding talking to the patient's family member. If you want to be treated with some dignity do not go to this hospital.

The international clinic was great. They are very organized, they will show you a map where to go and what order. They were helpful and very fast. I had the blood results in one day. The doctor was very kind and easy to talk with, and in perfect english.

It was the most unprofessional experience I’ve ever had anywhere in the world. The doctor was rude and was yelling at me. I do not recommend Dr Ivan Neuro surgeon or that hospital. I was expected to have injections in my back in a messy room with a patient eating and the smell was making me sick. They told me to take my money back. And leave

I would like to know if SEMA have specialist who can perform jaw fracture surgery Thanks

Nice personal and fast service.

Doctors unprepared to provide PA care. As it is the only hospital in the city, professionals should have more experience.

Great service with my mother who had surgery, doctor, nurses, cleaning staff all very attentive. Grade 10

We are always very well attended to, we are Unimed customers, the call center has become an extraordinary differentiator, the new hospital facilities are above expectations. Attentive clinical staff concerned with well-being.

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Excellent

I want to thank the entire team who were with me throughout my hospitalization, who welcomed me with so much affection and dedication. This team knew how to help me when I was really bad, they held my hand, and always gave me words of comfort. Unparalleled empathy. Congratulations to everyone and I ask that God gives double everything you gave to us. Kiss in the heart 🥰 I don't remember everyone's name, but it ranged from doctors, nurses day and night, to other sectors, physiotherapists, kitchen maids and cleaning assistants.

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The place is too big, and nobody can explain how you move around there. I really didn't like it

Great place for medical emergency

Excellent nursing team, I had problems on a few occasions releasing the medication (bureaucratic part), but something punctual. The team was very attentive and dedicated to the patient. Very happy to recognize the quality and exceptional service of the entire team.

Great service, especially from the receptionists and customer service assistant. I didn't really like the hematologist's care, but everything else was very good.

I gave priority to starting treatment at the clinic, on the recommendation of an incredible doctor. I was received very well by Dr. Clarissa and Dr. Liliana who are accompanying me in this process, but the reception team, appointments, among others, do not have the same desire to help, I believe that they are not strongly aligned with the purpose of the institution, there is no point in having welcoming doctors and the other sectors are involved in the process . Immediately they need to go through a recycling, the clinic has to be a welcoming and harmonious place.

Really good service for a tourist in need of a quick prescription. I was seen within 15 mins and got the medication I needed. Doctor spoke English which was helpful

They will not accept you if you don't have private insurance. They only accept payment from the insurance company, no credit or cash. If you are traveling here, go to a public hospital. The lady working there was extremely rude to me and was not willing to help me at all when I asked her where I can go to get medical help. I asked her for a hospital name and she essentially told me to F off. Luckily, I contacted a Spanish school for Spanish lessons and asked them where I can go. They gave me the name of a public hospital, and I was able to get my wound treated.

Malardo

I don't know why there are no cameras in the hospital. At least in the nurses' room. Every time I went to the pediatric emergency room the same thing happened. Nurses talking about personal matters, laughing loudly, as if they were in a bar. And when we make any requests, they are rude, rude and even mocking. I spent 14 hours there with my 3-year-old son. I didn't even see hygiene (the minimum expected in a hospital). Sheets used by patients the night before were left on the chair (until the time I left, they were still there). Children with infectious diseases (gastroenteritis, severe flu...) were discharged and the seats were not sanitized. They directed me to the resting chair, when I sat down I felt something dripping on me. It was the nebulizing mask that a child had worn during the night. I myself had to sanitize the armchair my son was in. Holding him with one hand and rubbing alcohol with the other. Chaos. I filed a complaint with the ombudsman and to this day I have not received a response. I will formalize a new complaint with the ANS with photos and videos.

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I think this hospital is great, I had 2 surgery there. I am from United States. The Dr used was Dr luis Eduardo Barbosa. His staff was excellent. The front desk at check in very professional. Then I was brought to a room to change and then to the OR. woke up in recovery and was feed food and released in the morning. Parking was easy. Hospital was clean, looked up to date. Excellent experience there.

Terrible attention from the guard secretaries. From the beginning they were very rude. After having a tomography I was waiting 3 hours for the result (from images they told me that the result was already there and they had sent it to the guard) from the guard the secretaries told me that the result was not there, when in reality it was. Some RUDE. I made the claim and they laughed in my face, a real shame. I hope they review their behavior.

The on-call care is deplorable, especially from the doctors who treat you, and in imagines mdq it is not good either, at least in terms of customer service. If you feel bad, do not come urgently to this clinic. Others are convenient.

I am very grateful to all the clinic staff for their loving and willing attention. I was hospitalized and had emergency surgery for appendicitis and everything was excellent, but above all the quality of human care. The counter staff, the nurses, the maids, security and not to mention the entire surgery and operating room team, very professional, warm and humane. It is the second time we have had it, two years ago our 1-year-old son had surgery and everything was also impeccable. Thank you so much

Excellent place. Privileged doctors... my mother spent 10 days in therapy... it is the best therapy I have seen. Thank you. Thank you. Thank you. Dr. Marchetti.. Dr. Zarate, the best surgeon. And Dr. Rodriguez, head of the technical area. The nurses and surveillance staff... all a good team of human beings. Thank you. Thank you. Thank you and also let the appropriate person know that they take care of the fact that the tomograph and the resonator have been broken for quite some time... and that the doctors are no longer current.

My mother was treated there 1716 years ago for her mother's cancer and thank God she was saved. They are all very professional. Today he has cancer again and thank God the treatment is giving results and the doctors are loving and excellent professionals.

I want to highlight the attention of professionals, administrative staff and secretaries. Always very friendly and helpful. Whether in the admission part, authorizations, soft tissue pavilion and pathological anatomy. I was treated excellently. I take my hat off to the institute's staff and volunteers who help us navigate this difficult path.

THREE AND A HALF HOURS OF WAITING Total inconsideration! We arrived at 7:40, 20 before the shift as indicated. One comes because one has cancer, not to eat Galician-style octopus, which is worth the wait. The waiting room was already packed at that time, which shows that they give many more shifts than they can physically do. Doctors are the best but administratively an absolute disaster, lack of respect for other people's time and zero empathy

I rate 3 for the studies carried out, good treatment, punctuality, etc. And the admission is organized. I should put an * for the surgery, where I thought I was in the worst public hospital. I walked to a tiny place to change, they didn't even make me bathe with disinfectant, just as I came. I spent an hour waiting with the surgical gown on, sitting in a common chair in an office, and from there to the "tiny operating room" and IT WAS NOT outpatient surgery, but rather several days of hospitalization. Appalling! Just as the surgeon who operated on me was terrible, and if certain suspicions are confirmed, I do not rule out legal action for malpractice. So far, good oncology care. Obviously, I wouldn't recommend him for surgery. As for the guard, it leaves a lot to be desired, poor organization and with two people waiting, I was there for almost an hour. The medical professional, correct.

I am a platelet donor and the girls serve 10. I know many people who are treated there and have had very good experiences. 100% human quality

I cannot thank the wonderful people at this hospital who showed great care and understanding to my situation. They were efficient, caring and above all very professional. I cannot rate them highly enough. They deal with some very difficult people and situations and to their credit come back next shift to do it all again. They are special people who should be recognised for their effort.

The doctors and Medical staff are great and they deserve a 5 star based on my experience. However, the Hospital desperately needs to look into how their back office staff treat people. My mother was admitted as an overseas patient. When she was discharged, a lady came and asked us to go to a private area and she put some papers asking me to sign it. When I asked her what I was being asked to sign, her response was “will explain once you have signed it.” When I declined, she started getting aggressive and rude. It came to a point that I had to ask her to get a second person come in and witness what she her aggressive and pushy behaviour. Finally when a second person was present in the room, her behaviour changed to an angel. Then we went through the invoice realising that we were charged for 3 nights when mom was admitted for 2 nights only. There were other errors as well. I am writing this because I hope that this will alert private patients and they are prepared to deal with these scenarios.

I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end . From arriving at the beginning and being interviewed by the first point of contact (nurse) and then the admin staff, both professional and friendly. When the nurse from the Emergency Department came to fetch me , she was brilliant in her care, after the Doctor saw me . She was so thorough and careful in attaching my drip for my medication . She was so careful in finding a strong vein to take my blood , and answering any questions I asked her. What an amazing nurse. The doctor was also polite and friendly and explained what needed to be done . One of the surgical team came to speak to me as well and told me exactly what the surgery was all about , also friendly and polite . They then moved me to a ward and the PSA staff member was friendly and polite. At the ward , there was a student nurse and she was so professional in her manner of asking questions and checking my Blood pressure , temperature and oxygen , she even went to find my wife a chair. When the student's shift ended , the nurse that took care of me was even more amazing , explaining what was going to happen and reassuring me , went with me to the theatre and escorted back after the surgery. Took great care in her treatment of me , with pain relief and antibiotics through my drip. I just want to say a big thank you to her. The anaesthetists were so thorough and reassuring as well as polite and friendly . Both were so willing in answering and explaining my concerns or questions I had .The anaesthetist nurse assistant was polite and friendly. The surgeon was great , helpful and friendly . Sunshine hospital is so clean and has great modern facilities and technology. Thank you so much Sunshine hospital for your great service from ALL your staff .

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

If you want to feel safe, respected and that you will recieve decent care, then don't go to this Emergency Department. The street from the car park to the ED is dark and deserted, the triage nurse was condescending and kept trying to put words int my mouth about my own pain to minimise it. The admin person was deadpan and complained that my doctor was not on their records at the same address I had for her. She kept looking at me like it was my mistake. The room seemed deliberately set up to get rid of people, the temperature was freezing cold, the television was so loud that people were having trouble hearing their name called. It also forced staff to yell names out, contributing to the excessive unreasonable amount of noise. Some poor baby was crying, clearly distressed, for half an hour (seemingly unattended) and three elderly people were left in cold uncomfortable seats that caused my body pain, so I hate to imagine their pain. And to top things off, the hand sanitiser was empty, so chances are if you touched anything, it would have germs on it. Just don't go there. Clearly they don't want you and you will be in more pain leaving than when you arrived.

The emergency staff and most of the nurses were fantastic. Once you reach the maximum subsidy they get from the commonwealth government regardless of how sick you are. You are moved to the ends of the hospital with no care or caring. I was told my private health insurance made no difference here and I should be in a private hospital. We wonder why our health system is so screwed up. This is a great indication why. I will be going private from now on. I know where my business is not wanted.

My friend was in hospital for 5 hours complaining she was unable to breathe due to a most likely respiratory infection. She got let into emergency pretty fast but then after getting a few blood tests and a cannula nothing else really happened. After the cannula, the doctor said she most likely had an infection, she asked them ‘what type of infection’ and he said ‘I don’t know, I’ve only known you for two minutes’. And then after waiting for a while, we asked another nurse if we could just get an update and she said ‘if we ask the doctors, that means they stop working’ and then opened our curtain and wouldn’t let us shut it because ‘she wouldn’t be able to see we were there’. Then after another hour we asked to leave and then the nice nurse that we liked said we could because they did all they could, when they could’ve told us that many hours ago. We still have no idea what is wrong with our friend #emo 😖

My experiences here aren't great at all. My partner had his appendix out here this year, kept cancelling his operation at 5pm then not giving him any dinner, this went on for 4 days. I was there for a scan for my pregnancy last week. Person doing it was male, and quite rude, ignored any questions I had. This morning we went again to find out our scheduled scan was already completed two weeks ago, that they had done two scans in one, so we went to have our bloods done. I'm not usually impatient ornride towards hospital staff at all, but the woman who pushed in front of us was seen first, and the phlebotomists, all 5 of them the. Left us sitting there and saw 9 other people ahead of us while we waited for over an hour, they just saw anyone else who walked in. It was so rude I eventually got up and walked out.

This is my second visit for surgery the first was a couple of years ago for a kidney stones I fasted for 3 days waiting each day for the non-existing surgery. Today I am in exactly the same position, day 2 of fasting. If you are needing emergency surgery, expect to wait, be frustrated and be hungry. PS they will give you a couple of sandwiches when the message finally comes in that the surgery will be tomorrow. Walk out get hit by a car and then you may get looked at

Alone mother with my child. We had the worse experience. Staff don't communicate, no catering for remote living transports. Indigenous just abuse the staff and ended up in our room also using their kid as a place to sleep the night. I hope to never be sent to this place again.

I had self funded surgery here 6 weeks ago. My surgeon and anaesthetist were amazing. 10/10. The nurses I had when I came out of recovery were great. Attention to detail, caring, wonderful. The nurses I had the following day were average. The surgery cost $11950, I was in hospital less than 18 hours. My admission was messed up, so after fasting from 9pm for an 8am surgery, I wasn’t admitted until after 4pm. Surgery went great and was out of recovery by 8pm. The next morning I wasn’t given any fluids or anything and was discharged not long after waking. I was given the wrong discharge papers and medication scripts too. Please do better in future. I would definitely think twice about having surgery here again.

All the staff at the Wesley are amazing. Even when staff are super busy, they are friendly, they make time for you and your every concern. The staff look happy and appear to work as a well oiled team. Comfortable rooms and great food choices (including Vegan options) and service. Remember, it is a Hospital not a restaurant. It really is the best! Thank you Wesley

Professional staff, every nurse and doctors were amazing at the Wesley hospital. Special thanks to Dr GOUGH who performed an excellent thyroid operation.

Saved my life (twice). Had I been anywhere else I would be 6 foot under. Thank you so much to all the staff who helped me and medical records in particular Ms Gee who was highly competent. I would like to thank the surgeon and staff who operated on me. I simple do not understand the negative reviews here, try going to other parts of the world and see healthcare others have. Thank you.

I recently had a positive experience at Canberra Hospital, and I'm eager to share my feedback. Dr. Phillip, the surgeon, delivered an outstanding level of care, demonstrating expertise and professionalism throughout. Nurse Manita was incredibly cooperative, ensuring I felt comfortable and well-informed during my stay. The follow-up care from Nurse '' ROSE'' was exceptional—her kindness, care, and sweet demeanor made a significant difference in my overall experience. I appreciate the dedication and compassion displayed by the medical team at Canberra Hospital.

Very professional staff working efficiently and compassionately under enormous pressure due to a chronically underfunded hospital system. Many of the negative reviews reveal narrow minded attitudes and highly unrealistic expectations of a stressed public health system. We are lucky to have such a hospital in Canberra, which last I was aware is actually the second busiest trauma hospital in the nation- accepting patients not only from Canberra but transfers from regional areas and Sydney.

Waited since 11pm to be seen, at 5.30am was taken in to be seen by a doctor, 7am and still not seen by a doctor and asked to leave the room and bed as someone else needs it. Absolutely shocking. One doctor on. We are in Australia and cannot receive decent medical attention. Disgusted and will never return here. Triage staff rude.

UPDATE CANCELS Pediatric APPOINTMENT OF MY FIVE YR OLD NEPHEW A DAY BEFORE BY TEXT AND SAID ANOTHER APPOINTMENT WILL BE SENT OUT BY MAIL. NOT GOOD ENOUGH. Looking abit disheveled bc of lack of sleep and nurse looks me up and down with a judgey look on her face and rolls her eyes. Honestly the nurses are awful. Trainee nurses can't hit veins and be disclosing personal information about themselves (that they take Zoloft, while forgetting to tell drs I need pain medication, put hot tea in front of my face nearly permanently scarring my eye, also forgetting to ask Drs to check my cervix which nearly led to the loss of my baby and when it finally was checked baby was about to be born her head was past cervix expected to deliver baby on my own and i was unessasarly on heavy painkillers for longer which led to withdrawal symptoms for my child.) Honestly completely unprofessional if they're having a bad day. Old hospital is falling apart while private is upgraded. Honestly if your overworked you shouldn't be working. And that's part of your training. Completely alienated by the nurses looking after my child, it's literally fd up. No information on breastfeeding just yes or no and then a pump sent to my room. Resulting in potentially life threatening mastitis. Along with completely messing up my mental health the social workers seriously need to learn some decorum or at least basic manners.

80 year old woman sat in ED waiting room after botched abdominal surgery in regional hospital. Sat in wheelchair for about five hours in FMC ED after being hastily sewn up by regional surgeon. No pain relief given, eventually admitted into ED and given a bed around 11:00 pm, seen by doctor around 4:00 am the following morning… Eventually admitted to appropriate ward where the specialist and nurses have been brilliant!