Surgery for bone cancer in 487 Oncology clinics worldwide

If you are looking for a doctor that will be supportive, caring then look no more than Dr. Yasmin Kazi, trusted to provide quality and compassionate care. The best thing about her is her honesty. We totally trust her. When we came to Bahrain Specialist Hospital, we experienced that the doctor was very patient and gave positive hopes since the first visit. She treats and counsel her patients very calmly and with empathy. She is very friendly & supportive, listened to our doubts & resolved them carefully. We were happy with the decision we made in choosing BSH. Today we are pregnant and so very happy & appreciate Dr. Yasmin for her experience, regular observations and timely decisions and medications. We would like to first thank Almighty and then Dr. Yasmin Kazi. My heartiest best wishes to you doctor. Thanks for helping us in our difficult journey, by you it became a lot easier.. May Almighty bless you..

Dear Dr Yasmin Kazi I am writing this review to express my sincere gratitude towards you for my recent treatment that I went through. I am beyond satisfied with results and your dedication towards your patients. You are not only a skilled doctor but a wonderful person. You always keep in touch with all your patients and even you assisted and guided me on your holidays. I am so grateful for that. Your caring attitude and genuine liking for your patients differentiates you from other gynecologist.

Dear Dr. Salil and Lily, I am writing this review to express my sincere gratitude for the recent plastic surgeries I had at Bahrain Specialist Hospital. I cannot thank you enough for the amazing work you have done and for the excellent care I received during my stay. Dr. Salil, you are not only a skilled plastic surgeon, but also a wonderful human being. Your professionalism, expertise, and dedication to your patients are truly commendable. I am beyond satisfied with the results of my surgeries and I am grateful for your guidance and support throughout the entire process.I would also like to extend a special thank to Lily for her exceptional nursing care. She was always there to assist me with any needs or concerns I had, and her kindness and compassion made my recovery much easier.I am truly grateful to have had such a positive experience at Bahrain Specialist Hospital and I cannot recommend your services enough. Thank you for making my journey to a better version of myself a smooth and successful one.

Very dirty hospital I've been seen in Israel. I told to the nurse that one of the patient sat down on the chair and left it with human dirt. But nurses ignored me. One come but instead to clean they put a sheet to cover it. So i decided to clean it because it's hard for me to breathe. Telashomer and ichilov was more recommended.

On behalf of my employers family( elyahu cohen),I would like to express my sincerest thanks and gratitude for the quality and outstanding service we recieve during our 12 days stay in the hospital. My snappiest salute and respect to the WHOLE HEALTH CARE TEAM of Building 141. From Doctors, nurses, physiotherapist,nurse aids, and auxilliaries Thank you Thank you Thank you. If only all health professionals are like them,hospitals will just like a home away from home. #Caring.#Compassionate#Competent. Once again, in philippines we say MARAMING SALAMAT!!! Thanking you all gratefully, ROLDAN ZEAN SUBIA and Elyahu Cohen Filipino Metapel Building 141

On our to a much awaited holiday on the dead sea, my mum fell and broke her hip at arrivals in Tel Aviv. She required emergency surgery. The level of care at this hospital was superb. The staff were kind, attentive and empathetic and made our week stuck in a hospital room as pleasant as it could possibly be. We want to extend another warm and heartfelt thank you to all the surgeons, doctors and especially nursing staff that took care of us a few weeks ago. You are all amazing - thank you.

I ended up with an unnecessary c section because of negligent and uncaring staff. Bring a midwife or doula with you to advocate for you because the staff will do what's convenient for them not what's best for you.

Even when not busy, waiting 8+ hours, no one answers questions, absolutely terrible care and service! The vital signs monitors have leads that become disconnected and alarms go off for hours and yet no one checks the monitors. Disgrace! Each time we ask the staff for help they walk by and ignore us. The nurses literally sit around laughing and joking as patients call for help. At the check in desk employees can't be bothered to look way from their phones. No interest in helping people. I am literally horrified. As someone else said, better to stay home and die than come here.

Terrible place. In emergency we was more than 4 hours, and we was alone. My wife was in condition when she can be only in horizontal position. But personal says that we can't use bed. This clinic and clalit - never again!

Probably the worst hospital I have ever been in! The nursing staff generally is rude and extremely unhelpful! DO NOT COME HERÈ....GOTO ANY OTHERHOSPITALlyou can...dirty and disgusting

Disgusting place. Five days at the maternity ward, room was not cleaned once. We cleaned the bed from blood and dirt. I'd call that a scandal!

I would not recommend to seek medical treatment at the Galilee Medical Centre in Nahariya. It is old, dirty and the Russian doctors & nurses are unkind & cruel. My daughter was in the covid unit so we could not visit with her, she was very poorly and was left in tears and begging for pain relief on many occasions. She was under the care of an ENT specialist who said she needed to stay in hospital until she could swallow food and drink but some of the doctors kept telling her that she shouldn’t be there and needed to go home. Thank God I could get through to the department by telephone and would be persistently calling for the staff to attend to my daughter. The area where my daughter was put only had 2 other patients, so it was not busy. The ENT specialist advised that she drink very cold water or suck ice and to eat very soft cold food like ice-cream or yogurt, she was not given anything. They took another covid test which came up positive but because it had been 5 days since her first test they discharged her from the covid unit and transferred her to the internal medicine ward for observation. The ward was very small with 4 old beds, broken equipment and the toilets were dirty with no toilet rolls, but the doctors were friendly and helpful, even though my daughter was never given the food that she asked for. The other patients in her ward had relatives staying all night so it was noisy and my daughter could get no rest with all the loud talking and videos being played out on their phones throughout the night. She had been on intravenous fluids and the doctors left the needle in her arm which caused severe bruising and was very painful. The release procedure was relatively short and we were thankful to get her home and never to return there again!

Internal medicine dept מחלקת פנימי Staff barely gave me and other patient in my room attention. Room was filthy !!!! I hope I never return to this department. And ! 0nly 2 out of 5 elevators in one section of the hospital building was working !

Avoid this place if you care about your health, time and nerves. Unprofessional, filthy and show u attitude when you complain for waiting 3 hours for a 2 minute procedure. Simply terrible.

Absolutely disgusting, overall horendous people which gets worse the higher the rank of the staff. I come from a family with a background in medicine and am no stranger to hospitals and I already have a son in Holland so am familiar with the ins and outs of childbirth and a C-section. Now when my daughter was born my wife had her water break 38 weeks without going into labor. They kept trying to induce labor over and over and my wife ended up severely weakened and depressed. Only when I pointed them to their website that boasted their percentage of natural labour and put my foot down stating that my wife is not a statistic for the hospital they decided to proceed with a C-section. Now with my second son this only became a bigger joke. my wife have false labour for weeks on end she spent almost all her time going in and out of hospital because of that. through all that the decision to do a C-section at 38+5 was upheld. Also a lot of staff kept reminding her that natural birth was still a good option even though she mentioned roughly 20 times before that she was not interested. On top of that, by now Corona is a thing so children aren't allowed in the maternity ward. Well... That just depends who you really talk to because depending on who's working they really don't give a flying f#ck or start screaming at you. But meanwhile the room is covered in black mold which is apparently better than Corona and not an issue. Meanwhile they have no good solution for meeting the mother's kids except for 4 chairs outside the ward. Well I can't find any babysitter right now so we'll have to juggle who goes in and who watches my daughter. Get it together guys, your hospital and hospitality is horrendous.

Even if you have appointment, you wait too long. This is ridiculous. Time is precious.

Visit the hospital for a dermatologist that was recommended by a family member. Transaction was smooth, the doc gave all the information I need and explained what was going on. The hospital nice an clean and looks like a 5 star hotel more than a hospital. I paid $120 for the examination and they accept cc. You need to book an appointment ahead of time. Their mobil app is a hustle and has bugs. Book through website or call them for an appointment. This is why I give them 4 stars. After you book they call you for reminder and inform you the amount you will be paying. Arrive at least 15 minutes early as the building is big you need to walk and take elevator to get the section where you will have your examination. There will be paperwork before the doc examine you.

I've consistently chosen this hospital for several years, and it consistently excels in all aspects. I particularly want to highlight the excellence of Dr. Harika Bodur Öztürk, a caring and patient-centered professional who maintains her professional boundaries impeccably. I also received the Gardasil 9 vaccine and am happy to report that I experienced no side effects. Furthermore, I highly recommend Dr. Mete Dalbeler as a dentist for his professional and efficient approach.

My friend went there and she got frauded with a lot of money. She discussed all the price over call but when she reached there, the prices were completely different. I will not recommend this place to anyone

We would like thank you for best care. And a special thanks for dr Haluk Sirin and MELIKE OZDEMIR . We came from Israel for a trip and and needed and emergency surgery We are so happy that we got to the best place and got the best treatment Thanks a lot Batia and albert

We have been there for my sister’s problem . She was in great pain and she was struggling a lot for a long time . We have paid a great amount of money for the doctor and for the most basic blood tests. Doctor woman was so rude , she did not even look at our face and in the middle of the conversation when my sister was trying to explain the situation about her pain , the Doctor just stood up and left the room .She does not even want to listen to what the patient says. My sister was begging for painkiller medicine . A rude doctor said that she does not want to give painkillers today. Doctor name is Pınar. Treating her patients without respect. After they charged great amount of money , She does not even think about a solution to kill the patient’s pain she did not say anything just left the room and and just give the message to us that ‘if you paid us go to another hospital to find your cure because doctors in this hospital are incompetent and greedy They do not care about your health , they only want your money. Doctors and employees are rude , not knowledgeable and respectless . I do not recommend it at all. If you care about your health do not go there.

If you call them and are lucky enough that your call gets picked up, and you ask the receptionist (in german) if she speaks english, she would in a very harsh tone say "NO" and slam the phone. I think she shouldn't be working in any field where communicating with humans is required let alone humans in distress at a place like a hospital/clinic. Pathetic!

Everyone waits in ER and i was happy to do so. The attending ER doctor was amazing anf really listened despite the chaos. I was admitted to Station 5A and the nurses were lovely. The rest fo teh doctors need to grow empathy and a heart. The hygiene of the Station was filthy and blood from my Roommate was not cleaned up for several days. The Orthodox Jewish female doctor gave me a heavy antidepressant that was touted a "to help me sleep", was totally uninterested and with an air of contempt and later that evening as were the rest of the doctors there, the male nurse tried to steal my phone charging cable thinking i was unconscious from the medicine, that thankfully i vomited. To the red headed trainee nurse, thankyou for looking after me and believing me, your hunch was correct. I have since been diagnosed from a real hospital with Post Vak (Uniklinik Marburg) who laughed at the arrogance and poor attitude in the Asklepios Artztbrief. Everything that was "unaufällig" turned out to be pleural effusions, neurological damage and a blood clot that SHOULD of been discovered easily by Asklepios. SHAME ON YOU.

I was extremely sick with high fever and attendees at the help desk was so rude and even deny to let the doctor see me. Pathetic people with no humanity!!!

Unfortunately, the attitudes of almost all the staff during a recent outpatient trip to emergency were extremely regrettable. I was initially refused any painkiller for hours, despite having a broken bone. I was made to wait 7 hours, more than all the other people who had come in, not all of whom were acute cases. And I was not given a medical report on leaving, which meant I had to make a separate trip back to the hospital to insist on receiving it. I attempted to politely follow this up through normal channels but the response was excessively defensive and factually incorrect. No apology, no points acknowledged. Very disappointing indeed. All I can say is that 80-90% of the staff there were unpleasant, seemed to hate their jobs and made a difficult situation for me and others like me far worse.

Supportive, very friendly staff and fast help. Large site/area needs time to orientate and find your way. Treatment was top and newest available.

Non-professionals, there is no good communication with the patient! If you have a serious problem, it s better to look for another hospital! It takes a very long time for them to respond, and when they do, they are never clear. It seems like they want to get rid of you or respond in a way that makes you give up and look for other doctors or hospitals. Be clearer that you are medical professionals! For station mund und kiefer.

I have been to this hospital twice, and both times I got disappointed. First time I needed a paper from the doctor that I was sick. She wrote incorrect information on the paper, and I only noticed it when I was home. My documents were not accepted by my uni as a result. Then, today I went to the Blutbank to donate my blood. I have a rare blood type, and I already had experience donating. I am also completely healthy and have enough muscle mass to donate without any conscequences for my own health. First, when they took a small sample of my blood from the ear, they put a plaster straight onto my hair. It was very hard to get it out of my hair later, and, mind you, very hurtful. Then, I had a talk with a very incompetent doctor/nurse. I speak english better than german, and at one point I asked her if she spoke any english. By the way, I do speak german, I just understand english better. So, I was told: "We speak german here, if you cant speak our language then there will be no donation." Excuse me?? I didn't know that the people I wanted to donate to have such a LUXURY to only have blood from people speaking fluent german. You would refuse half a liter of healthy blood on such a basis? So, in the end I did not donate, I got told to "come tomorrow". Honestly I don't think I will come here ever again. In less than 30 minutes all my will to help people got destroyed. I will make sure to avoid this hospital at all costs, and you should too.

Very long waiting times and you get send from one place to another. Some of the places have no real waiting areas. Once I did get seen the nurse was very friendly and helpul though.

Most racist doorkeeper ever :(

I was transferred back to the emergency department where I waited for hours in excruciating pain to be seen by J. Straub and Dr. med T. Mederer for less than 5 minutes each completely ignoring my recent scans and the notes from the referring hospital. One of these supposed medical professionals told me they have a program that could help me but that I couldn’t be treated any further because I only spoke English. They administered Iv pain medicine that made me feel worse and pushed me into the waiting area until my family could pick me up. I am requesting a formal response from the hospital administration and the head of Neurochirurgie Prof. Dr. N. O. Schmidt. I will also file a complaint against the hospital through Tricare.

US military here. I would definitely not recommend this hospital. Poor communication, rude staff (case management). Make sure they can 100% confirm your appointment on the first day of your visit (at least on your pre-op appointment)! Make sure your surgery is not "selective", otherwise they would schedule you and let you know 24 hours prior that your surgery was rescheduled for in another 6 weeks (almost like on aspace-available basis). This happened to me. If you are an active duty military member feel free to reach out to me. Unless you wanna be your commander's favorite and put in and cancel your convalescent leave as if you're a civilian... Also talk to your local Tricare office about this hospital.

I was extremely honoured to have been at Regensburg University Hospital. They outmost trained professional students and their highly educated doctors. Their program is unmatched and superb. Simply the best!

Extremely inflexible and unhelpful.

👌🏽👌🏽👌🏽

If I could give a no star I would. The worst experience me and my family had in this hospital. My dad was put into the ICU-intensive care unit. U would think each patient is in good hands Once handed over to any hospital but I wouldn’t say in this case. We waited for hours and hours until someone finally came back to tell us even what was going on..it was a mess and a poor communication even for a German citizenship like me. Unclear what he even had after so many hours waiting in the waiting area. Once my dad was “stabilized” we were able to enter. 2 nurses were attending him laughing and joking about some ridiculous joke they were talking to each other. (Keep in mind my dad was on the machine with pipes unconscious) and we as a family stood there in shock! A doctor in charge came along fiddling with the oxygen machine since it kept making noises. He just casually went oh get another cable from the Keller or any fake Chinese one will do. Well it hadn’t to do with any cables in the end. IT WAS BECAUSE IT WASN'T EVEN CONNECTED TO ANYTHING!! Starting with this and throughout the night readers can guess how it ended up with my dad! To the lady nurse who was a visitor that day from the neighboring hospital we thank you for giving us the time you gave us explaining us that dad had good chances of survival and giving us hope that our dad will come home again.

I want to give Zero star. There is not a single thing good in this hospital. I broke my foot (multiple hairline fractures) on 17 July. I went to the emergency department (Notfall) and waited almost 6-7 hours (there were hardly 5-6 patients). The doctor did only the XRAY and said no bone is broken. Please take Ibuprofen and sent me back home with an appointment to see me again after 5 days. On Monday i went again, the pain was unbearable. I told the doctor and they did CT scan (waiting time was again 4-5 hours). She told me later that my bones are broken and they put Gips on my foot. After every two weeks, i came for a basic check-up with an appointment but still had to wait 4-6 hours. Today, 04 Sept, i had an appointment at 11:00. I came on-time and still waiting (it’s been more than 4Hrs+). Is this how a developed country’s hospital should be? Why they are unable to manage a small amount of patients? There are hardly 20 patients. I’m really irritated, disappointed and angry on the public health care system of Germany. Better to get treated from a developing nation, where doctors are more competent and you get better service and treatment.

The worker here are so lovely and caring…despite I don’t understand German but I was loved

I made an appointment on Friday at 11:15 . I come to the appointment and they say they don't have it. They send me to the emergency room instead, where i wait for 3 hours. You sit there, without any clarity, afraid to going to the toilet so not to miss your precious turn, getting hungry and anxious, watching all your day plans crashing apart. Story #2: I've made an appointment, at "Notaufnahme", the doc told me "make it early", so I scheduled for 8:30. I spend 130eur on taxi to reach the Klinik from Clausthal (the only way to reach at this time). They have a complete haos (bad weather, understandable). Aftet 6h of waiting, it turned out that THEY LOST MY FILE. (and I asked about my file at the 6h of waiting and received then a rude "you have to wait", instead of them checking if my file was present). In total, my waiting time: 8;30-20:30, that is 12 (TWELVE) hours. From the nurses/admin I received no apologies nor kind words nor anything of this kind. The doctor was the only person who got into situation, and applied good "comm skills", kudos to him. So it happened twice: first, they lost my appointment and told me they didn't have it. (story #1). Second, they lost my documents (story #2). Story#3: that is a normal interaction: had an apntmt at Notaufnahme at 8:45, waited 1h, got invited, then doc said "surgeon is busy wait for more 30min, go have a tee if you want", came back after 30min, got "serviced". Thanks to the doc for clarity ("go have tee for 30min"). That is a positive interaction: only 1h30min waiting in total, everything was clear. Added one ⭐ (now one, prev 0zero). On the negative side: turned out my Monday visit with 12h waiting was absolutely useless. Story#4: so they gave me a receipt for physiotherapy, but put the WRONG name on it. I ve an appointments with the physio, waited for three weeks, attended 3 sessions, and the physio now cancelled all the other appointments bcs of the wrong name on that receipt that they gave me. Now I need to get another physio prescription from UniKlinik, then wait another three weeks (?) for new appointments with physio. And all this while doctors are urging me "you really need therapy, or you have big troubles with your joint". Lesson: always check the documents they give you, they make mistakes.

I spent 6 days in the urology ward. Both the doctors and all the nursing staff were always very friendly, helpful and made a competent impression. They took their time with the patients and always had an open ear. I have nothing negative to report. 👍

Absolutely .... No problem, nobody likes going to the hospital, but the people here are very friendly and helpful. It doesn't matter whether you're registering or on the ward. Medical ? I can't allow myself any judgement. I, for me (blood cancer) am very very satisfied. I feel looked after and cared for by professionals all around me. The nursing staff also has a professional knowledge that inspires. A very big thank you to the Department of Internal Affairs ab and cd. And to the kitchen ;-) I thought the food was ok. PS: very tasty roast beef. Thanks to

Worst experience.. I waited almost an hour. They simply sent me back because it’s not emergency. As a doctor., their minimum responsibilities to treat the patient. I have been suffering from itching from past 2months. Same thing I told them as I’m not getting Termin with Dermatologist. She simply said we can’t treat you. What kind of hospital is this , the god knows.

Ok

This review is well overdue. I came to this private clinic a few times and I had a great experience each time. I lived overseas for some time and I am used to high end medical services. Before I met Dr.Deutsch, I sworn I will never see a gynecologist in Romania ever again after a bad experience in a private clinic in Bucharest. I wanted to take this time to give a shout-out to Dr.Deutsch Horatiu! Needless to say I was pleasantly surprised after my first appointment and will be a returning patient. He is not only very kind and compassionate, he is also very patient and understanding. I no longer live in Sibiu buy will also come back for my anual here. Keep up the good work and thank you for your help and guidance.

Bunica mea o venit de 2 ori pentru nimic. Rdv a fost fixat și Dr. nu era prezent. Bunica de 80 de ani! My grandmother came twice, for nothing!!! She had an appointment but the doctor "wasn't there". Nobody called her to cancel. It's a shame!! My grandmother is 80 years old, they have no consideration. Boycott it!

Kindly sir give me whatsup number, i want to come luxembourg for PG from Pakistan How i will do apply this hospital for PG job. kindly sir please give me information about the pg general surgery in this hospital so I'm waiting for your response???

Waited three hours for them to do nothing, they prescribed me a medicine that is not suitable for my disease, with a large list of side effects, which must be taken with another medicine ( they didn’t tell me this). They did not cure me, but made me worse.

It’s not bad, but the service is also not something to write home back about. Paperwork took quite a while, but I have to note it was my first time there. Personnel was nice to me, even though I don’t speak a word French. Also notified me of an approximate bill for the all procedures. Maybe it depends on a type of your emergency, a doctor who’s treating you or they just improved, but for me it was not so bad at all!

Excellent place to give treatment and care for patients ,had distinguish staff and I'm proud to be one of the specialty hospital staff 🤍

The staff is very good and take care of all details , the room is clean and always there is a follow up all over the day . Catering staff is very nice and provide on time and well -prepared meals that fulfill patient expectations.

A thoroughly professional and pleasant service during my 3-day stay at The Specialty. The staff in Level 1 wards were exceptional and the hygiene and care brilliant. Lovely cafe, too. Prices better than most.

Had my appendix removed about two months ago only complains I have are in the emergency department I was told by one of the doctors I was getting surgery, he was then pulled out of the room by a nurse and never returned. When asked do I know what’s happening for my surgery later that night I hadn’t a clue cause the doctor never came back and told me what it was for or when. The nurses on the ward when I went up where amazing looked after me so well really reassured me not to worry. The nurse that took over their shift after was out of surgery was completely different I had gotten sick after coming out of surgery she left the sick bag on my table the entire night along with the blanket I had gotten sick on, I was too unwell to even realise I had been sleeping in my sick the whole night. The next nurse to take over her shift had not been too impressed with me for not throwing the sick bad out or the sheets even though my iv was attached to the bed so I couldn’t physically move from the bed to do anything. It was only these two nurses that made my experience bad at the beacon as I’ve been before for a separate issue and it was absolutely amazing. I would recommend their hospital and I wouldn’t let them two nurses stop me from going to them again, but I would say it really did make me feel worse especially spending so much money to stay and be in their care.

As an American who has always been treated at the top clinic of Mayo Clinic my entire life I was scared to death to experience healthcare anywhere else. After breaking my foot I’ve been pleasantly surprised by how great the staff is here. The nurses, registration, consultants..everyone. I feel a lot of comfort after being seen here now multiple times and having surgery. It’s a different process than I’m used to but that’s a learning curve on my part. Thank you to all the staff for putting my anxiety to the way side.

Just back from taking my elderly mum for a CT in the Beacon Hospital. Lauren in radiology reception was fantastic with her. She was clear, helpful, friendly and very patient with with mum. CT staff were fantastic and efficient, meaning we were in and out in no more than 30min.

Incredible experience from start to finish. Appointment time 230. In doctor's office at 235, out on the road home by 345. Staff extremely friendly. Could not have asked for better. Also exquisitely clean. 10/10

Overall, not a great experience and wouldn't use them again. I went in for a heart ultrasound, stress test and a plaque test. The stress test was a nightmare. I was put on a running machine with a face mask. I kid you not. I was forced to undergo a stress test on a running machine where I could barely breathe. It was an horrendous experience. I really thought I was going to have a heart attack there and then on the machine as they increased the stress on my heart. How they could expect to get accurate results based on that is beyond me. I paid on the day and shortly afterwards got an additional bill....then another bill. I still don't know what the additional costs were for were for. I couldn't work out the statement that accompanied the bill as it was overly complicated. I went to my doctors a few months later about another minor matter and though it might be a good time to discuss my tests. He didn't know what I was talking about. He'd received nothing. I tried ringing radiology several times and it always went to voice mail. The receptionist told me to send an email which I did. I wrote an email and I did receive a reply saying they would send out one of the test results to my doctor but wanted his address. This was odd as my details and those of my doctor were on my initial induction form. I explained in a replying email that there were several tests...not just one and could they forward them onto him as well....nothing. No reply. I've never heard anything back and at this stage have given up trying to get my results posted out. I really would not recommend them based on my experience.

Had an unfortunate accident which brought me to the ED. The receptionists were very efficient and very pleasant to deal with. I was so fortunate to have had Dr David Foley looking after my case, he was extremely empathetic to my predicament and made me feel at ease at such a stressful/painful time. He referred me to Dr Stefan Byrne in Orthopedics who dealt with me very promptly, he was very professional. I left confident in his care and thankful for the kindness of his receptionist. Overall for such a traumatic time I was so grateful to everyone for making it that bit easier.....except for the pay for parking machine which refused to give a receipt one day and also refused to give my ticket back another day after paying