Prostatic artery embolization (PAE) in 304 Vascular surgery clinics worldwide

Ok

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Gleneagles Hospital Gleneagles Hospital is a 221-bed private hospital in Singapore that provides a wide range of medical services and surgical treatment. Trusted, extensive and international - Gleneagles' network of multi-speciality private hospitals provides world-class excellence, from superior clinical outcomes to the highest standards of quality and care. As the signature international brand under IHH, Gleneagles hospitals are located in Malaysia, Singapore, India, China, Hong Kong and Brunei. Each offers dedicated personalised care and comprehensive modern facilities for ultimate comfort. Our continuous strive for excellence and superior care has been embedded in our culture since our first hospital opened in Singapore in 1959. At Gleneagles, empathy is at the heart of everything we do. We recognise that feeling better begins with knowing that they are in trusted hands, and that is why our patients and th

Very undesirable environment for some of group of the employees with no SOP from HR. Without proper protocol for meal time duration. Limited food variety in-house for the group of employees. Shift/annual leave schedule planning with non standard protocol and left it to department in-charge with unequal treatment subjected to their whim and fancy. Management may need to review to provide a better positive work environment to all.

Came to one of their clinics located here. Given wrong station exit info by Goggle maps (had to wait and cross the traffic junction twice), and exit 1 is the correct exit that leads up to the hospital. Staff at the front desk should be more attentive in the morning when patrons approached the desk. Had to "interrupt" to get to the right building.

I had an ongoing ear infection. I was seen by one the Ear, nose and throat doctor. I had a follow-up appointment at 10am, I had a confirmation text the day before. I took the day off work as I also had another doctor appointment at 11.30 not in the same hospital. Anyway, at 9.55am I got a call from Acibadem, someone speaking Turkish, I said in English please and then they hung up. Then at 9.57am I had another call from the hospital, this time someone speaking English saying that my appointment had changed to 11am, because my doctor arrived at that time. 3 minutes before the appointment and then I had to wait one hour, no explanations given, nothing. This is not a free hospital, I'm paying as an international patient more that I would pay back in my home country. Why do they feel like they can play with my time, no apologies. Nothing

Last week, I was at the hospital with my relative . We did a PET-CT and MRI scan. The oncologist wasn’t there that week, but we discussed with the hospital that we would do the interpretation of the results remotely with the doctor because we live in Tirana, Albania. However, it’s been 3 days, and they haven’t responded. I turned to your hospital with the idea that I might find a solution there. It is crucial to start treatment as soon as possible and you need to understand that the days that go by are not in his favor. I urgently need a meeting with the oncologist

You would have to be an absolute idiot to use this hospital, especially if you are not a Turk! I called today for an appointment and was told I would have to pay in Euro because I was not Turkish, but if I was from another Middle East country I would pay the same as the Turks. I have lived in Turkey for years, and married to a Turkish man. We make the Turkish LIRA! This is not the first bad experience we have had with this Hospital. This hospital will do everything they can to cheat you out of a dollar. If you are looking for terrible Doctors that don’t listen to your concerns, and to be treated like a walking bank, then it’s the hospital for you!!

Acibadam one of the best hospital in Istanbul . A hospital that uses the latest medical equipment, with a professional staff of doctors and a very high-quality nursing service. The hospital and patient rooms are excellent and equipped with the best equipment, but hospital prices are very expensive. There are higher prices for every non-Turkish foreigner and this is annoying. I advise the patient not to go to the hospital directly. Unless through a Turkish doctor who deals with the hospital directly, this is better for you in terms of prices. The nursing service is very good, and the cleanliness , Hygiene & decorations are excellent.

Had a good experience getting IVF and PGD/PGT-a + PGT-m treatment from Acıbadem Fulya hospital (IVF department). Many thanks to Dr Hale Çelik, the nurses, embryology lab and Mr Kenan (patient coordinator) who were all very professional, competent, helpful and made the experience seamless. I could always ask questions and got a response straight away. The IVF and PGD treatment worked and we now have healthy babies. I would recommend.

One of the translators of this hospital named Linda Yunita is only there to deceive people and get their money. I suggest that you be careful because this woman is very lying and deceitful

Because this is a bigger hospital, I had a endometrial polyp removal surgery here. The male doctor (Ji Byeong Cheol) however, botched up my surgery and I continued to be in pain and bleed for months. His attitude was extremely rude and vague when asked questions and claimed I was the only patient to have issues. He then suggested we arrange an endoscopy. I decided not to go with the endoscopy with him as I already had trust issues. In the end I had to get a second surgery from another hospital four months later. It turned out my polyps were not removed and bacteria had spread inside my womb causing an infection. Hence the pain and why I had to wait a longer time to recover before I could get the second surgery. I didn't even see Ji Byeong Cheol’s face before or after my surgery nor receive any explanation and was dismissed right away, so to be honest, I don't even know whether he performed it. The worst and most traumatic experience of my life.

Large hospital in excellent condition, it gets crazy busy during the day. They definitely need more parking, elevators and pretty much everything else.

Nurse station in the department of dermatologist they have no manners when u talk to them they just watching their phone no any reply and their behavior is so rude. i experienced on 20221219 around 12 noon. i will give 0 point. And also doctor's has no experience they just remember some medicines name and prescrib those everytime no matter what problems patient have everytime they are just sale their some cosmetic products. I recommend them to open cosmetics shop instead of treats patient.

Great experience. Went there on a Sunday evening urgently for our kid. The paediatrician on site suggested that a specialist should see her. They called him and he was there just for us in less than an hour.

Exorbitant prices were charged for a single D-DIMER blood test. We were charged 120 euros for this test, whereas at a private microbiological practice in the heart of Thessaloniki, without any insurance, the cost was only 10 euros. If you need to undergo basic blood tests, it's advisable not to choose this facility, unless you have private insurance. Furthermore, the staff responsible for blood sampling seemed to lack experience, and they appeared quite inconvenienced when I requested the use of a smaller needle.

Truly grateful to this hospital, my mother has been receiving treatment there for the past year and a half. The oncology department as well as the department dealing with international patients have truly showed exemplary service. The doctors that have helped us have been beyond amazing and I would not have chosen any other hospital. The nurses have also been helpful, joyful and kind. We now do all our medical services there, and travel cross country to get there, including myself and other family members.

as the translator Mona dialect was different (as arabic speaker), but her dealing with me was very good and so cooperative and helpful.. the doctors are good (yasemin kiraç/ahmet duran/aynur aliyeva)but the nurses are bad except the senior nurse on floor 0/ next to the kids room💐💐

I was coming to this hospital for a long time and Iam so happy to share my thoughts with the world. The service the doctors and also the international department team was always helpful and kind to me specially thanks to miss Sabah hassan for being such a hardworking and well spoken interpreter.

I was very satisfied with the help that the translator Ms. Mahnaz gave me during the treatment process in this hospital. She was very polite and very responsible, even when the hospital system was having trouble giving receipts, she helped me to get the payment receipt, also for other information like insurance.

As a study abroad student, this hospital was great at providing me the medical assistance I needed. If you need to see a general practitioner, head to the ER and walk to the international desk. They’ll get you all the help you need. Come prepared with documentation and ID!

I highly recommend Dr Gabriel Cardenas Rivera for his exceptional surgical skills and compassionate care. My recent surgery was a success because of her expertise. I had a great experience at HM Delfos. The staff were caring and the facility was clean and safe. I wholeheartedly recommend it for medical care.

My first negative review ever, but the situation calls for it. Please, be aware that the hospital charge EUR 450 for a visit - this is NOT something they will tell you in advance. They charge a deposit and when you ask them how much the visitation costs, they will not give you a straight answer. Naturally, as a private hospital the cost will be higher, however, with this one, there is 0 transparency. The doctor spent 1 minute looking at my symptoms with 0 examination (not even checking my temperature), and my case was re-directed to a public hospital, and then took EUR 450. I would be very careful before wasting time and money here.

If you are looking for a doctor that will be supportive, caring then look no more than Dr. Yasmin Kazi, trusted to provide quality and compassionate care. The best thing about her is her honesty. We totally trust her. When we came to Bahrain Specialist Hospital, we experienced that the doctor was very patient and gave positive hopes since the first visit. She treats and counsel her patients very calmly and with empathy. She is very friendly & supportive, listened to our doubts & resolved them carefully. We were happy with the decision we made in choosing BSH. Today we are pregnant and so very happy & appreciate Dr. Yasmin for her experience, regular observations and timely decisions and medications. We would like to first thank Almighty and then Dr. Yasmin Kazi. My heartiest best wishes to you doctor. Thanks for helping us in our difficult journey, by you it became a lot easier.. May Almighty bless you..

Dear Dr Yasmin Kazi I am writing this review to express my sincere gratitude towards you for my recent treatment that I went through. I am beyond satisfied with results and your dedication towards your patients. You are not only a skilled doctor but a wonderful person. You always keep in touch with all your patients and even you assisted and guided me on your holidays. I am so grateful for that. Your caring attitude and genuine liking for your patients differentiates you from other gynecologist.

Dear Dr. Salil and Lily, I am writing this review to express my sincere gratitude for the recent plastic surgeries I had at Bahrain Specialist Hospital. I cannot thank you enough for the amazing work you have done and for the excellent care I received during my stay. Dr. Salil, you are not only a skilled plastic surgeon, but also a wonderful human being. Your professionalism, expertise, and dedication to your patients are truly commendable. I am beyond satisfied with the results of my surgeries and I am grateful for your guidance and support throughout the entire process.I would also like to extend a special thank to Lily for her exceptional nursing care. She was always there to assist me with any needs or concerns I had, and her kindness and compassion made my recovery much easier.I am truly grateful to have had such a positive experience at Bahrain Specialist Hospital and I cannot recommend your services enough. Thank you for making my journey to a better version of myself a smooth and successful one.

Staff were very unhelpful and seemed to not know what they were doing everything took way too long and was too dragged out.

They took very good care of my Special Needs daughter. Thank you How ever when my son broke his leg we were treated bad, told to check out my son daily to return for a surgery that NEVER happened, just causing more heart ship on my special needs family. One Shabbat we had to sleep in the lobby because they checked out my son after Shabbat started and there aren't wheelchair cabs running on Shabbat. Very bad treatment for my special needs family!!!

Wonderful hospital - had to visit whilst on holiday in Israel. The staff were so kind and helpful. We were seen and treatment in the emergency department within 2 hours of arrival. Highly recommend

Because the nurses were nice enough to let me * steal* milk from the orthopedic ward? Cauae after trauma n ..stuffstuff? They knew how to get me back home. So now i go as DNR.

Your average hospital. But worse!!! Sometimes, if u get extremely lucky u won't need to wait 4+ hours for your turn, the staff are not the friendliest, it's an extremely old beat up place, nothing like I've ever seen before. The place looks and feels like it has not been renovated in maybe 3 or 4 decades As u can see in the picture below Nasty, very dirty, and not clean at all. I don't know how they are legally open🤔 I guess it's the only place available in the area. There is a mini mall practically connected to the place, so its easy access for food and other stuff like clothing and other shopping needs

Amazing hospital and stuff! I’m very satisfied with my experience in Wolfson Medical Center. First of all I wanna say that Main nurse Boris from ICU, social workers Valery and Ola are extraordinary and outstanding professionals. They are truly angels who surrounded me and my family with so much support, kindness, patience, understanding and compassion. I never experienced something like this in my life. I live in USA and work in medical field and had different experiences too, so I can tell that looking from the inside point of view, I can definitely say that these people work really hard and go above and beyond their human powers to do everything to help patients and their family. I’m writing this because I wanna share my good experience and send kind message since I feel that, a lot of people who get good experience always forgot to share positive energy and reviews. My mom was in critical condition in Intensive Care Unit and I was coming from USA to see her to say my last goodbye and was pleasantly surprised how good she was taken care of! Medical stuff let me and my family stay inside with her as long as I needed, didn’t rush me at all, always patiently answered all my questions, supported me and always was there for me. With that being said I also wanna say that everyone there knows how to do their job, and I’ve seen so much kindness and compassion from total strangers there, and I can confidently say that Wolfson Medical Center did everything possible to save my mom. I truly appreciate their help! They threat patients and their family with a lot of respect and professionalism no matter how hard people from family can be, and they always do their best to help and save patient life.

Family hospitalization: Guardian review^^ Transportation: Connected to Balsan Station subway. very convenient Procedure: As of 4 weekdays, there were not many people so there was no waiting time. Hospital: The new building is really nice. So pretty. Especially the 4th floor garden.... If you act like a guardian in a hospital room while feeling like you're in a gallery, you're bound to get depressed. I didn't feel depressed as I walked around the buildings with the patients, exercised, and looked at the pictures. Personally, it was better than when I stayed at a 5-star hotel in Seoul. ;; lol Especially at 5 o'clock? There are no people after 6 o'clock, so it's really quiet and nice. Hospital room: I've been to various hospitals and have been a guardian several times, and this is the cleanest. There isn't a single hair in the hallway!! The patient said the bed was very comfortable. Doctors, nurses, staff: in my case, they were all very kind. Convenience store: It is large and has a lot of variety, so it is very convenient. Restaurant/Cafe: Not bad. It's good because there aren't many people on the 4th weekdays. ☆☆☆Be sure to visit the 4th floor garden☆☆☆

Beautiful Hospital. FAST SERVICE. Clean and secure private rooms. State of the art facilities.

A big fan of Hospital Playlist. This is the filming location. The escalator, cafe & walkways are the exact spots. The garden & emergency area are at other locations. So dont go for wild goose chase.

Internal medicine dept מחלקת פנימי Staff barely gave me and other patient in my room attention. Room was filthy !!!! I hope I never return to this department. And ! 0nly 2 out of 5 elevators in one section of the hospital building was working !

Avoid this place if you care about your health, time and nerves. Unprofessional, filthy and show u attitude when you complain for waiting 3 hours for a 2 minute procedure. Simply terrible.

Absolutely disgusting, overall horendous people which gets worse the higher the rank of the staff. I come from a family with a background in medicine and am no stranger to hospitals and I already have a son in Holland so am familiar with the ins and outs of childbirth and a C-section. Now when my daughter was born my wife had her water break 38 weeks without going into labor. They kept trying to induce labor over and over and my wife ended up severely weakened and depressed. Only when I pointed them to their website that boasted their percentage of natural labour and put my foot down stating that my wife is not a statistic for the hospital they decided to proceed with a C-section. Now with my second son this only became a bigger joke. my wife have false labour for weeks on end she spent almost all her time going in and out of hospital because of that. through all that the decision to do a C-section at 38+5 was upheld. Also a lot of staff kept reminding her that natural birth was still a good option even though she mentioned roughly 20 times before that she was not interested. On top of that, by now Corona is a thing so children aren't allowed in the maternity ward. Well... That just depends who you really talk to because depending on who's working they really don't give a flying f#ck or start screaming at you. But meanwhile the room is covered in black mold which is apparently better than Corona and not an issue. Meanwhile they have no good solution for meeting the mother's kids except for 4 chairs outside the ward. Well I can't find any babysitter right now so we'll have to juggle who goes in and who watches my daughter. Get it together guys, your hospital and hospitality is horrendous.

Great experience every time I do my routine follow-up with Dr. Taori and his team. Nurse Minci always ensures I am well attended and the process is smooth until I am completed, and Nurse Pinku Ann has a tender care hand when collecting blood samples especially in my case, she performs skillfully in a way I will always feel secured. Dr. Taori has been my doctor for more than 5 years who not only has outstanding knowledge of my treatment options but also provides the quality of medical care I require. He has the ability to connect so you know where you are, leaving no fear what the next steps look like. Highly recommended.

I trust this message finds you well. Im writing to express my sincere appreciation for the outstanding service and care I received during my recent visit to aster hospital Al Qusais. I had seen by Dr arun (orthopedic) he is excellent doctor a down to earth person and the level of professionalism, compassion, and efficiency exhibited by the hospital staff was truly commendable. It is apparent that the positive and supportive environment fostered by the management team plays a significant role in ensuring such high standards of care. I got a huge help from Ms Saloni Her seamless coordination among different departments, the attentiveness of the medical and administrative staff, and the overall dedication to patient wellbeing have left a lasting impression on me Dr arun and Ms Soumya (physiotherapist )Your expertise, professionalism, and compassionate approach have been instrumental in my journey toward recovery. Your ability to diagnose and explain the intricacies of my condition in a clear and supportive manner has made a significant impact on my understanding and confidence. Please accept my heartfelt thanks for outstan Service your dedication to field is commendable and I’m grateful for the pod impact you’ve on my health Special thanks to Dr arun (orthopedic) Ms soumya (physiotherapist ) Ms Saloni (patient experience department) Warm regards

I am so grateful for the excellent care that I received at your hospital. Everyone was kind, knowledgeable, and professional. The facilities were clean and modern, and I felt completely safe during my stay. I am truly thankful for all of the hard work your staff has done to provide quality care to us and our baby.

Even if you have appointment, you wait too long. This is ridiculous. Time is precious.

Visit the hospital for a dermatologist that was recommended by a family member. Transaction was smooth, the doc gave all the information I need and explained what was going on. The hospital nice an clean and looks like a 5 star hotel more than a hospital. I paid $120 for the examination and they accept cc. You need to book an appointment ahead of time. Their mobil app is a hustle and has bugs. Book through website or call them for an appointment. This is why I give them 4 stars. After you book they call you for reminder and inform you the amount you will be paying. Arrive at least 15 minutes early as the building is big you need to walk and take elevator to get the section where you will have your examination. There will be paperwork before the doc examine you.

I've consistently chosen this hospital for several years, and it consistently excels in all aspects. I particularly want to highlight the excellence of Dr. Harika Bodur Öztürk, a caring and patient-centered professional who maintains her professional boundaries impeccably. I also received the Gardasil 9 vaccine and am happy to report that I experienced no side effects. Furthermore, I highly recommend Dr. Mete Dalbeler as a dentist for his professional and efficient approach.

If you call them and are lucky enough that your call gets picked up, and you ask the receptionist (in german) if she speaks english, she would in a very harsh tone say "NO" and slam the phone. I think she shouldn't be working in any field where communicating with humans is required let alone humans in distress at a place like a hospital/clinic. Pathetic!

Everyone waits in ER and i was happy to do so. The attending ER doctor was amazing anf really listened despite the chaos. I was admitted to Station 5A and the nurses were lovely. The rest fo teh doctors need to grow empathy and a heart. The hygiene of the Station was filthy and blood from my Roommate was not cleaned up for several days. The Orthodox Jewish female doctor gave me a heavy antidepressant that was touted a "to help me sleep", was totally uninterested and with an air of contempt and later that evening as were the rest of the doctors there, the male nurse tried to steal my phone charging cable thinking i was unconscious from the medicine, that thankfully i vomited. To the red headed trainee nurse, thankyou for looking after me and believing me, your hunch was correct. I have since been diagnosed from a real hospital with Post Vak (Uniklinik Marburg) who laughed at the arrogance and poor attitude in the Asklepios Artztbrief. Everything that was "unaufällig" turned out to be pleural effusions, neurological damage and a blood clot that SHOULD of been discovered easily by Asklepios. SHAME ON YOU.

I was extremely sick with high fever and attendees at the help desk was so rude and even deny to let the doctor see me. Pathetic people with no humanity!!!

Unfortunately, the attitudes of almost all the staff during a recent outpatient trip to emergency were extremely regrettable. I was initially refused any painkiller for hours, despite having a broken bone. I was made to wait 7 hours, more than all the other people who had come in, not all of whom were acute cases. And I was not given a medical report on leaving, which meant I had to make a separate trip back to the hospital to insist on receiving it. I attempted to politely follow this up through normal channels but the response was excessively defensive and factually incorrect. No apology, no points acknowledged. Very disappointing indeed. All I can say is that 80-90% of the staff there were unpleasant, seemed to hate their jobs and made a difficult situation for me and others like me far worse.

Supportive, very friendly staff and fast help. Large site/area needs time to orientate and find your way. Treatment was top and newest available.

Non-professionals, there is no good communication with the patient! If you have a serious problem, it s better to look for another hospital! It takes a very long time for them to respond, and when they do, they are never clear. It seems like they want to get rid of you or respond in a way that makes you give up and look for other doctors or hospitals. Be clearer that you are medical professionals! For station mund und kiefer.

I have been to this hospital twice, and both times I got disappointed. First time I needed a paper from the doctor that I was sick. She wrote incorrect information on the paper, and I only noticed it when I was home. My documents were not accepted by my uni as a result. Then, today I went to the Blutbank to donate my blood. I have a rare blood type, and I already had experience donating. I am also completely healthy and have enough muscle mass to donate without any conscequences for my own health. First, when they took a small sample of my blood from the ear, they put a plaster straight onto my hair. It was very hard to get it out of my hair later, and, mind you, very hurtful. Then, I had a talk with a very incompetent doctor/nurse. I speak english better than german, and at one point I asked her if she spoke any english. By the way, I do speak german, I just understand english better. So, I was told: "We speak german here, if you cant speak our language then there will be no donation." Excuse me?? I didn't know that the people I wanted to donate to have such a LUXURY to only have blood from people speaking fluent german. You would refuse half a liter of healthy blood on such a basis? So, in the end I did not donate, I got told to "come tomorrow". Honestly I don't think I will come here ever again. In less than 30 minutes all my will to help people got destroyed. I will make sure to avoid this hospital at all costs, and you should too.

Very long waiting times and you get send from one place to another. Some of the places have no real waiting areas. Once I did get seen the nurse was very friendly and helpul though.

Most racist doorkeeper ever :(

I was transferred back to the emergency department where I waited for hours in excruciating pain to be seen by J. Straub and Dr. med T. Mederer for less than 5 minutes each completely ignoring my recent scans and the notes from the referring hospital. One of these supposed medical professionals told me they have a program that could help me but that I couldn’t be treated any further because I only spoke English. They administered Iv pain medicine that made me feel worse and pushed me into the waiting area until my family could pick me up. I am requesting a formal response from the hospital administration and the head of Neurochirurgie Prof. Dr. N. O. Schmidt. I will also file a complaint against the hospital through Tricare.

US military here. I would definitely not recommend this hospital. Poor communication, rude staff (case management). Make sure they can 100% confirm your appointment on the first day of your visit (at least on your pre-op appointment)! Make sure your surgery is not "selective", otherwise they would schedule you and let you know 24 hours prior that your surgery was rescheduled for in another 6 weeks (almost like on aspace-available basis). This happened to me. If you are an active duty military member feel free to reach out to me. Unless you wanna be your commander's favorite and put in and cancel your convalescent leave as if you're a civilian... Also talk to your local Tricare office about this hospital.

I was extremely honoured to have been at Regensburg University Hospital. They outmost trained professional students and their highly educated doctors. Their program is unmatched and superb. Simply the best!

I want to give Zero star. There is not a single thing good in this hospital. I broke my foot (multiple hairline fractures) on 17 July. I went to the emergency department (Notfall) and waited almost 6-7 hours (there were hardly 5-6 patients). The doctor did only the XRAY and said no bone is broken. Please take Ibuprofen and sent me back home with an appointment to see me again after 5 days. On Monday i went again, the pain was unbearable. I told the doctor and they did CT scan (waiting time was again 4-5 hours). She told me later that my bones are broken and they put Gips on my foot. After every two weeks, i came for a basic check-up with an appointment but still had to wait 4-6 hours. Today, 04 Sept, i had an appointment at 11:00. I came on-time and still waiting (it’s been more than 4Hrs+). Is this how a developed country’s hospital should be? Why they are unable to manage a small amount of patients? There are hardly 20 patients. I’m really irritated, disappointed and angry on the public health care system of Germany. Better to get treated from a developing nation, where doctors are more competent and you get better service and treatment.

The worker here are so lovely and caring…despite I don’t understand German but I was loved

I made an appointment on Friday at 11:15 . I come to the appointment and they say they don't have it. They send me to the emergency room instead, where i wait for 3 hours. You sit there, without any clarity, afraid to going to the toilet so not to miss your precious turn, getting hungry and anxious, watching all your day plans crashing apart. Story #2: I've made an appointment, at "Notaufnahme", the doc told me "make it early", so I scheduled for 8:30. I spend 130eur on taxi to reach the Klinik from Clausthal (the only way to reach at this time). They have a complete haos (bad weather, understandable). Aftet 6h of waiting, it turned out that THEY LOST MY FILE. (and I asked about my file at the 6h of waiting and received then a rude "you have to wait", instead of them checking if my file was present). In total, my waiting time: 8;30-20:30, that is 12 (TWELVE) hours. From the nurses/admin I received no apologies nor kind words nor anything of this kind. The doctor was the only person who got into situation, and applied good "comm skills", kudos to him. So it happened twice: first, they lost my appointment and told me they didn't have it. (story #1). Second, they lost my documents (story #2). Story#3: that is a normal interaction: had an apntmt at Notaufnahme at 8:45, waited 1h, got invited, then doc said "surgeon is busy wait for more 30min, go have a tee if you want", came back after 30min, got "serviced". Thanks to the doc for clarity ("go have tee for 30min"). That is a positive interaction: only 1h30min waiting in total, everything was clear. Added one ⭐ (now one, prev 0zero). On the negative side: turned out my Monday visit with 12h waiting was absolutely useless. Story#4: so they gave me a receipt for physiotherapy, but put the WRONG name on it. I ve an appointments with the physio, waited for three weeks, attended 3 sessions, and the physio now cancelled all the other appointments bcs of the wrong name on that receipt that they gave me. Now I need to get another physio prescription from UniKlinik, then wait another three weeks (?) for new appointments with physio. And all this while doctors are urging me "you really need therapy, or you have big troubles with your joint". Lesson: always check the documents they give you, they make mistakes.