Retinoblastoma treatment in 455 Oncology clinics worldwide

They should burn this place and build a real hospital with real doctors. If you enter this hospital on a holiday, you will be left to die.

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

My husband recently had spinal fusion surgery at the hospital. There are so many great things about this hospital, but other things that need improvement. First of all, Cristina, in admissions is wonderful. She speaks perfect English (a huge bonus as my Spanish is basic) and she's extremely thorough and caring. The pre and post op care was also amazing. The hospital rooms are huge, with English TV stations and the accommodations are quite comfortable. Most of the staff (nurses, aides, etc...) are also very caring individuals. What didn't go so great is: (1) At check in we were given the rules of the hospital which requires a family member to be with the patient 24/7. This should be given in advance as we had to scramble to get a dog sitter. (2) Cristina, in admissions, asked us what we had been quoted for the procedure. This is something the hospital should already have, and in the end we were charged almost 23,000 pesos for the hospital's surcharge on the titanium metal used to fuse my husband's neck. Basically, the corkage fee for the metal to enter their hospital. We were not told about this by the doctor who gave us the quote. (3) Most of the nursing staff was great but some would let me husband's IV's run dry with alarms going off. This would cause them to come in and run saline solutions through the line which was a bit painful. When I'd go to see why the nurses had not responded to the IV alarms or our pushing the call buttons, they'd just be hanging around the nursing station. (4) Discharge was a traffic jam. The doctor said we could leave around 10:30 and that the bill was ready. I went to the nursing station to inquire and the sent me to the "caja" (cashier) downstairs who told me it wasn't ready yet so went back to the room and waited 2 hours until I finally went back to the nurses stations and requested someone who spoke English to come talk to me. After that, it finally got finished and delivered an hour later. All in all, a good hospital experience but if they are going to try and market to expats and wealthy individuals, there are many kinks in their system that they need to work out.

Very professional, clean hospital with caring nurses, doctors and entire staff. You don't feel like you are in a hospital in terms of decoration, environment and even the smell. I had an operation and was taken care of really perfect. Can not thank you guys enough. More than 5 ⭐. ( There are also many doctor offices on the upper floors which my doctors were too. My husband need to see another specialist so it was so convenient. The laboratory works perfect too. All in 1!)

Top class hospital with lots of doctor's offices upstairs. Plus there's a frozen yogurt place out front.

I'm really upset with the hospital because before I was discharged they gave me the antibiotic and painkiller medication many hours before I was due to make my bill bigger and they went over the insurance budget and they didn't let me see the breakdown Disastrous administrative staff

What a lack of professionalism: - nurses calling each other “amiga” while tending patients in their rooms - residents and nurses rushing into the patients rooms disregarding any privacy and without any education to greet anyone in the room - nurses setting up a workstation in the rooms hallway, meaning they have no respect for patients or visitors need for peace and quiet - poor facilities and lack of maintenance

In general, it is a good service that is provided, with the exception of a nurse who, without having any idea of ​​how to channel, gave my wife her arm with a huge bruise. The staff is very friendly and the facilities are clean and comfortable. The dark one in the rice is the cashier staff, who get annoyed just because, after almost five hours of having discharged a patient, they go to ask them if the documentation to pay is already there. Without any kindness they answer curtly: we are checking, we will call you.

It was a great experience! From the gate to medical care, I was treated very well. Initially, I received information that the expected wait would be two hours and I decided to stay calm, settle in and wait. The important thing was to have already gotten there. After all, everything that seems bad can certainly get worse! So, everything worked out! The doctor on duty is super TOP, attentive, very assertive for her young age. The nursing technician Arnaldo with the hand of an angel that I didn't even feel the discomfort of access. For the laboratory exam I was seen by Jefferson and when I thought it was going to be horrible, he was already done!🫠 The doctor who took the shift and discharged me was also great!!! What professionalism, what a high level of this team! Thank God everything was perfect! And my plan is no diamond!!! Thank you, God, Congratulations Emergency Hospital Santa Joana! November 2023

I went to the hospital a few times, both for consultation and emergency. What I can say is that the Hospital is very organized, has very well trained staff, I have always received very good service on the phone. I saw a lot of people criticizing here and I decided to tell my positive experience, it doesn't mean that I didn't encounter problems, such as a consultation that took 2 hours to wait, but in this case it was an isolated professional, I don't believe that the hospital itself is bad, but Like everywhere, there are good people and others not. The rating I give is 5 stars, as most of the staff are attentive, careful and the structure is excellent! In short, Hospital Santa Joana is of excellent quality, has very well-trained staff, they answer the phone and answer your questions very carefully. I attributed my bad waiting experience to a specific doctor, the others were excellent, so a very good hospital, congratulations!

I had to take my 3 year old daughter to the pediatric emergency room and unfortunately I experienced racism from the first contact with the doctor asking me if I was the mother, because my daughter was white. I've never seen a children's professional not interacting with the child, not conditioning, nothing... Super rude, cold, indifferent. I observed her serving a white family and it was totally different. I felt violated. I don't recommend Santa Joana!

Didn’t have nice experience in this hospital at all! Although the doctors and nurses (some of them) were super nice we spent altogether 13 hours in the general surgery ward in the 5th floor and all they did in this time is took blood and urine analysis and did ultrasound diagnostic. It was 37 degrees outside and the person in pain did not drink or eat all this time!!! When I went arguing with them it turned out that the result was long time ready, they just didn’t feel like calling us, of course the reason of pain wasn’t found and we were sent home without any treatment or diagnosis. Not only they left the person in pain they MADE him wait the whole day after which he got worse.

I was referred by my family doctor with a problem related to water balance. I spent two days in the internal medicine department on the 4th floor of building B as an ambulatory patient. The four stars are because, despite the circumstances, the nurses and doctors stayed where they are and try to make the best of the situation, but it cannot be denied that the conditions are terrible. The department can only provide three meals a day, which is surprisingly good compared to the conditions, bedding, a bed, depending on the supply, infusion and adult diapers, medical examinations, water and electricity. Everything else must be brought, including toilet paper, bottled water, cutlery, hand soap, and towels. As an outpatient, for a short time, for a complete examination, it is worth it, but not for an incontinent patient, and I definitely do not recommend hospitalization for an incontinent AND problematic patient. Several people wrote that the nurses do not deal with the patients, are not helpful and treat the patients like prisoners. Yes, this is true in many cases, but personally, if I had to work in such conditions, for such wages, I would behave in the same way, if not worse.

They made mistake in our PCR test…

A shame from the moment you enter, I was splitting with pain, the woman who was at the reception had 0 empathy, like the nurse who treated me, I used to find more service vocation in a veterinarian. A question that came from the pain that I couldn't even stand on my feet, this woman at the reception doesn't even flinch but tells me THAT THE MASK IS MANDATORY (we're already off to a bad start) she had me for 10 minutes asking me questions, she gives me the ticket to wait for triage, The place already had 20 people waiting..... 10 minutes pass, my husband still comes to triage saying that I couldn't take any more of the pain, and to my surprise it wasn't even in the system. I wish to the nurse who treated me that I never have anyone in charge because with that empathy even a cactus dies.... a question that, thank God, I have mutually (and this should not be like this, because we all pay the price). public hospital so that it works well), I went to a clinic and they treated me in a matter of minutes. This hospital is really a shame, I imagine that these people are oppositional, so they would have to review the requirements to give them employment.

We have been able to inaugurate all the new infrastructure of the hospital, just on October 9 in a far from easy operation. No complaints! Thank you all!! They take care of us, they pamper us. Cheer up, you are doing very well and we need you. A thousand thanks 🫂 to all the hospital staff, to everyone without exceptions. PUBLIC HEALTH ALWAYS ♾️

Yesterday I was with my daughter for an ultrasound in the mother's unit, room S-17. My appointment was at 11:48. I was treated by an excellent professional. I was greatly surprised by his professionalism, empathy, and gratitude for his treatment of my daughter. Same as nurses and other professionals. This is the real reason for being doctors to put themselves in the patient's shoes. I don't know what the doctor's name was, thank you for being such a great professional. !!!!Thank you so much!!!!.

Excellent place. Privileged doctors... my mother spent 10 days in therapy... it is the best therapy I have seen. Thank you. Thank you. Thank you. Dr. Marchetti.. Dr. Zarate, the best surgeon. And Dr. Rodriguez, head of the technical area. The nurses and surveillance staff... all a good team of human beings. Thank you. Thank you. Thank you and also let the appropriate person know that they take care of the fact that the tomograph and the resonator have been broken for quite some time... and that the doctors are no longer current.

My mother was treated there 1716 years ago for her mother's cancer and thank God she was saved. They are all very professional. Today he has cancer again and thank God the treatment is giving results and the doctors are loving and excellent professionals.

I want to highlight the attention of professionals, administrative staff and secretaries. Always very friendly and helpful. Whether in the admission part, authorizations, soft tissue pavilion and pathological anatomy. I was treated excellently. I take my hat off to the institute's staff and volunteers who help us navigate this difficult path.

An amazing hospital with specialists that keep things simple and have a great bedside manner. Dr Ramani put my mind at ease and was extremely professional. Thanks for making a huge difference.

I can't thank all the staff at The Christie enough. I had a minor procedure with them and during my time there felt truly cared for and supported. I was kept up to date every step of the way, my doctor and the nurses all listened to me, answered questions and I'll be forever grateful for their help!

I cannot praise The Christie too much. Although I'd rather not have to visit there, the amazing team make it so much easier and I actually look forward to seeing them. They are efficient, caring, compassionate, honest and help me so much. If I want to talk, someone is always available, my specialist nurse always gets back to me if I have an issue or need results. Thank you all, you are wonderful, genuine people.

Dr. Bartlett and his staff were timely, professional, and courteous. The procedure was performed flawlessly and he kept the mood positive and humorous.

Want to give a shout out to the nurses and staff on the 17th floor. I was briefly there this past Thursday to pick up my uncle Juan who received treatment. It felt very welcoming and calm on the floor. I am assuming that they were nurses (I apologize if they’re not) as they were sitting in the central location and also running around taking care of patients. When we asked for a wheelchairs, they processed the request with a smile. One of the folks even asked how my day was going and asked about the Buffalo Bills. I know this may sound small but it’s the little things that can make a difference. I had some anxiety coming to visit and was exhausted from my 8 hour drive to get here, but all that went away when I entered the 17th floor of this hospital.

The nurses, admin team, patient care team I have no complaints about. I dread thinking how the doctors here have handled my Dads care since the very beginning of his AML diagnosis in April. To begin when he was initially admitted, he received his chemo and was discharged with oral meds that he was told to keep taking upon going home. Doing some basic internet research we discovered he was taking the meds for 20 days longer than he was supposed to. We had a teledoc visit with his doctor, she described it as a “misscommunication” and that he indeed took it weeks longer than he was supposed to. Also during this period, he was doing outpatient in New Jersey and never had any follow up from his doctor until weeks after discharge his initial diagnosis. I do not think this is standard. He was discharged with no Oncology follow ups scheduled or anything. When we finally did talk to his Doctor she said to move to a clinical trial that had not been successful on anyone, nor was it even available. She gave him more chemo that did not make any progress towards treating his disease. To say she was hands off is an understatement. I personally messaged about clinical trials that had success with patients with similar diagnosis and subtypes. We were told to reach out to hospitals that had them while she continuously kept stringing my father along without any real plan besides what was already not working. I asked about transplants she said it could kill him, now they have no viable plan as the chemo and lung issues (related) are too much to overcome. I continue to seek treatments for him. In short, I feel like we experienced a 1980s treatment plan, with no creativity or critical thinking applied to treating my Dad. He is a number to (most) of the doctors. They also will scheduled him for blood transfusions once a week on outpatient when he got them daily in the hospital. Extremely frustrating. Their bedside manner was also… abysmal. Offered little hope this whole time and didnt give confidence to other centers that would have been more capable in treating him. I would not recommend MSKCC and wished he went somewhere like Mayo or MD Anderson. Maybe they can be helpful for more straightforward treatment plans, but my Dad has a very rare subtype that made it complicated. Several doctors come off as thinking they are the end all be all of what is known about my father’s disease. Newsflash - we’re all capable of reading studies that show efficacy of treatments but your heads are too far up your own you know wheres to listen to family. They also give off a vibe of thinking they are the Almighty as well and it breaks my heart to see how they spoke to him and how it affects his mood, graces, and personal outlook.

1 star only because the examination took place. The appointment was scheduled for 3.50 p.m.... The lady told me to arrive at 3.30 p.m. and I went in for the examination at 4.20 p.m.... no information about the delay... no help and no information during registration and how to fill out the documents... .

I would like to appreciate the incredibly wonderful warm ladies at the registration desk on October 27, 2023, working at 6:30 p.m. Thank you We need such people in this crazy world.

I wholeheartedly advise against visiting Mrs. Zofia Jamrozik-Kruk. The doctor is so rude that it's not worth talking to. The whole visit had a very pretentious tone, and let's not forget that we come to the doctor for help, not as specialists who should know everything at the door. The irony with which the conversation was conducted and the final lack of diagnosis, and all this for PLN 200

I had the great fortune to have surgery and a 2 night stay at The Chiltern Hospital as an NHS patient. The whole experience was exceptional, I could not have asked for more. Surgery is never without stress, and every single member of staff could not have done any more to take care of me. Many, many thanks.

Amazing staff were fantastic couldn’t fault the whole experience. Now recovering hoping to make a full recovery. Your Nepalese nurse staff member I think Called nella was particularly thoughtful and amazing. Thanks

Service was amazing start through finish. Staff took the time to make sure I was completely comfortable throughout. My nurse Ram, surgeon Mr McElroy, physio Kate, antithesis Dr Bakhshi and all the other staff I interacted with on the floor were extremely patient, friendly, knowledgable and accommodating. Not a bad word to say, everyone made my stay at chiltern as comfortable as it could have been. Thank you

What a wonderful hospital. We had a pre-operation visit today, and from the reception to having our nurse consult, blood tests and X-Rays done, each and everyone we saw, were so kind, and explained everything in detail as to what was going to happen step by step to make us feel as comfortable and relaxed as possible. I highly recommend this hospital. Thank you 👍

Referred by Luzdoc to Urgencias on Tuesday 31 October. Everyone we encountered was extremely helpful. Special thanks to Dr Issy and Dr Pedro who reassured me with their professional competence. Nursing staff were very caring. Waiting in such medical circumstances is expected and inevitable. All staff spoke English without any hesitation, for which I am grateful as unfortunately my Portuguese is not to that level. I thank everyone for their assistance and treatment.

Very nice people and very professional doctors at this hospital so the 2 stars are for them. I had a cut in my lip and needed stitches. The very friendly Dutch speaking doctor put in 4 stitches. Good job. But than came the bill. The treatment took 15 minutes, sedation and stitching. The bill: 1100 euro. A totally excessive amount of money for the work done. 2 Years ago I was here also for 6 stitches in my face and than I had to pay around 350 euro. There is something seriously wrong in our society if you wanna make that much money over the backs of people that need treatment. HPA, you should be ashamed. To the CEO of this place, try to look in the mirror and say out loud, 4 stitches 1100 euro, and than keep a straight face.

Very bad experience should be closed its not hospital

Dr Ibrahim El Ganzoury is the best diagnostician, incredibly smart and credible, reinstates trust in doctors..Loads of gratitude and best wishes for continued success & wellness

Good medical service. The clinics are running almost throughout the day. Although the service is expensive here, but almost everything there is covered by insurance, and then you will get the service for a very reasonable price.

New to the institute, I am reassured to be treated there. People who listen, full of gentleness and kindness. Returning to these places is quite anxiety-inducing, but when we see how we are welcomed there, we take these moments with more lightness.

The Bergonié Institute is truly at the top on all levels. A wonderful organization, which allowed me not to stress about making appointments. These are grouped together on the same day given the distance from my home. Every department I have been to I have met caring, smiling, gentle and professional staff and let's not forget to say very competent. Top anesthetist and surgeon, thank you.

What to say ? Extraordinary, attentive and competent... just yesterday, I was there; my surgeon, my nurses are more than "on top" of gentleness, smile and everything... if you have serious health concerns, this is the place... if my surgeon retires at the end of this year, I will think of her very much because she is sublime and she deserves "a little" rest - What skill! Thanks to them all.

Living in the Paris region, in March 2023 I performed a colonoscopy at the Clinique Ste Marie (Cergy) revealing the existence of a non-cancerous polyp in the rectum. In April 2023, I contacted Doctor Mourregot at the ICM for a second opinion. The ICM then diagnosed me with stage 3 cancer. Everything is accelerating! Chemotherapy treatment (3 months) accompanied by chemoradiotherapy (1 month) are implemented. To date, I would like to share my experience with anyone who has questions about the care provided by the ICM. I was very well cared for, very well surrounded by a team of competent, professional, thoughtful, attentive and above all attentive doctors, nurses and healthcare staff. I responded very well to the treatments offered. I have complete confidence in this healthcare facility. Good luck to all sick readers and your loved ones but don't hesitate to seek treatment in this establishment! Olivier LALEU

Follow-up and surgery in the context of cancer. Serious and respectful institute. The oncologists, dct fabro and dct quesada, referred me to the surgeon, prof. Colombo, a human professional and very attentive. Intensive care department with little care, same kindness once in the surgery department, apart from the head of department who should be avoided, and who could benefit from training in empathy. Despite this, I remain satisfied and grateful to the institute which has my full confidence.

I was followed by the ICM. I have never seen anywhere else the interest they show in their patient. Everything is coordinated planned. The staff is extremely empathetic, kind and attentive.

We was waiting in the 4th floor clinic to pay, for more than one hour. The staff told us that the person responsible for the payment is downstairs and he will come later ( 1 hour !!)

DO NOT GO TO THIS PLACE! I gave birth in this clinic since this is what my doctor recommended and work with, the receptionists weren’t so bad but the whole experience was terrible, when I got to the room, they were probably giving some students to practice on me and put the IV needle in my hand, they tried like 4 times and that was so painful ( I still have one of the scars until now on my hand ). And when they took me to the surgery room, the anesthesiologist though it’s not a good place to put the IV and he took it off roughly and put it somewhere else, and when he was putting it I reacted with my face ( I closed my eyes and pressed on them ) and he was like " you are not brave at all ". He was putting a needle in my hand and he wants me to not feel anything. And even how he was talking to the team and all he was so rude, he was too harsh with me until I told one of the nurses I think, and she told me " don’t worry you are with us ". So after I delivered the baby, they didn’t even give her to me ( not talking about the surgery room ). They put the newborns in the hallway and they don’t even have a room for them and I don’t like that. After that, they brought her and they come check on me sometimes, but they didn’t even help me with the baby, ( unless giving her some milk or changing sometimes ). So when we left ( I was having a C-section ) and my husband took the bill and our luggage to go pay, the manager told him no you go take her (me) back to the room and you pay, then she can go home ( and she saw how I barely move my legs, I was in pain not even able to walk properly and one step was already too much for me ). So I went back until he paid and left again. After few day, my hand start swollen, I went to the doctor, he told me this is a INFECTION from the IV needle that they left in my hand and didn’t take it off. Anyway, I do not recommend it to anyone I know or don’t know, that was horrible and I’ll never put my feet there again.

Been there for two c sections and it s been a breeze 😌 👌🏻 they took good care of me and my babies the staff was super helpful caring and understanding which made my healing journey easier i strongly recommended if ur looking for a good place to welcome your bundle of joy😊

This is the most efficient Hospital I have ever been in. I have travelled extensively in my life, and have been in Hospitals in many other countries. It's also the largest Hospital by far. The staff are friendly, the Doctors are superb. Highly recommended.

I was there because I had problems with my knee the nurses were really nice but one of the nurses really said to me if I just want pills against the pain and then just go home I said I really wanted to see a doctor and waited 4 hours then I got called and waited another hour I got an X-Ray and they just put on an bandage and let me go later I visited another hospital and they gave me a cast then it healed but again the Staff was really nice to me

I’d give 0 stars if I could. Unfriendly nurses. Incompetent doctors. I took my 80 y/o father to the ER, with high blood pressure and a heart failure. A very rude doctor told us repeatedly, that there was nothing he could do. And he actually didn’t do anything!!! He just kept on telling us, to go to his primary doctor.

All good

Ok

Good.

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

A big shout out to the doctors and nurses at Dickinson south building level 2. Your care is elite. Your all angels that deserve amazing lives. May God bless all of you Doctors, Nurses and health care professionals.

I’ve been in the Emergency Department of Prince of Wales, a number of times in my life. I waited a very long time only once. I had only 1 bad experience where I was in observation in bed and I could not get a peaceful sleep as the doctors kept checking on me every hour and kept my light on the whole time. The next day, they forgot to remove the IV from my arm and sent me home. Overall, not too bad experience.

Tammy was an excellent night nurse who woke me up very gentle and made sure i was ok. She distracted me from my injury and made my stay very calm and comfortable. I am very thankful to of had her as my nurse :)