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Facilities are very clean, the staff is professional, and respectful! Best in the country. Also the food in the cafeteria is very good.

It is a expensive hospital, but it is worthy. My 1 year old baby was diagnosed with testiculo tumor, he needed to be operated ASAP. Now he is 100% out of danger. Thanks God and the doctors. Never felt more comfortable in a hospital.

I have been a patient at Vivian Pellas for over 9 years in that time I have had 4 surgeries and my wife had her hip replacement done there. My past experiences have been good up until a little over a year ago. Went in for what I thought was hemorrhoid surgery. According to all my papper work which I still have but instead I received a sphincterotomy and no hemorrhoid present at the time. Be carefull there! Still having ongoing problems as a result

Special thanks Arjun Rajeev❤️ Wonderful experience with Badr Al Samaa Hospital ruwi. Dr Rakesh was a wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery,and follow up. I am so glad I choose Badr Al Samaa Hospital,ruwi and would highly recommend to anyone.

Dr. Thashli Thankachan has been our family doctor for the past 12 years, and I can't say enough about his exceptional care. His joyful and caring demeanor has made each visit a positive experience. From the moment you walk into his office, you can sense the warmth and compassion he brings to his practice. One of Dr. Thashli's standout qualities is his ability to explain medical conditions and treatments in remarkable detail. He takes the time to ensure that his patients fully comprehend their health concerns and the options available to them. His explanations are clear and delivered with patience, making complex medical concepts accessible to everyone. What truly sets doctor apart is his profound understanding of our health problems. he listens attentively, asks the right questions, and conducts thorough examinations. His diagnostic accuracy is impressive, and we've always felt like we're in capable hands. The trust we've placed in him is the result of his unwavering commitment to his patients. he has consistently demonstrated his dedication to our well-being, going above and beyond to provide the best care. His guidance has been invaluable in managing our family's health. Having Dr. Thashli as our family doctor has brought us peace of mind and confidence in our healthcare. His trustworthiness and dedication to his patients have created a lasting bond that we cherish. We're grateful for the care and support he has provided over the years, and we look forward to many more years with him as our trusted healthcare partner. Dr.Thashli truly exemplifies what it means to be an exceptional and compassionate healthcare provider.

Very rude behavior from receptionist. Two times i face like these.. That is the only reason iam sending now.Atleast keep some peoples they are talking politely. On 23/10/23 Mrng 8.30 am one lady call back for appmt booking that time.i ask just token number.. She is shouting wait... Wait.. Wait... Atleast she can tell i wl tell u sir.. Like that.. Is there any option for 0 rating i wll give that.. For the receptionist not for the hospital..

No enough parking space, bad reception experience, waiting 40 minutes while having a scheduled appointment, not clean, nurse interrupting the patient while talking to the doctor without knocking the door or asking and no stock of medication.

Horrible experience. They have advertised for early breast cancer detection offer,really nice promotion but when you get to the hospital nobody seems to be aware. The reception team at the emergency is friendly and professional. The reception at the radiology department is extremely un professional,completely clueless about the offer, I suppose simple phone call amongst the hospital team could have resolved the issue. Eventually they sent me to gynaecology department, here the nurses though seemed not to be aware of the promotion handled the issue professionally, but were not able to assist. Decided to visit a different hospital which was very professional and had screening comfortably without hassle. department Te

The service was ok. Doctors were friendly. But for a private hospital they should be ashamed of the facilities they have. The toilets are absolutely disgusting. Very old furniture. Not well maintained at all. There is a smell of mold. The rooms look like the 60s rooms. Everything was old and in very bad shape.

Had met the gynecologist. Very good experience. Overall facility is good. They have started the valet services. Which is very convenient.

Had come to meet the general practitioner with fever. Came to reception , they gave me suggestion whom to meet. Went to the vitals area. They greeted me with a smile. Then went to doctor. He is a gem. Told what to be done. Very good overall experience. Thank you nmc

It's a very rubbish hospital. A group of children are waiting to see a doctor. Only one doctor sees a child for 20-30 minutes, and he is said to be an expert. If you don’t have good medical skills, you have to make up your time. It takes at least 3 hours from registration to seeing the doctor. I think it's funny. The attitude of the two Indian nurses was particularly bad. They were very impatient when asking her questions. I think this hospital needs to be managed well.

ATTENTION! With that such leader of the hospital definitely the customers can’t get good service. Very rude only thinks about how to get benefit from others even from the workers. Very disappointed of their service only working for money !

Very POOR quality of service for the price, lack of communication between doctors and nurses, wastes the customer's time, repeat visits to the doctor and paid tests. It's very difficult for the child, they have to cry for the blood test, the nurse can't even find the vein, and they have to do the test again and again because of their own fault.

Full service private hospital in Ulaanbaatar. My son was delivered here and we use it for most doctors visits. They don’t do most trauma but they do most everything else. When I had appendicitis they took care of me quickly and safely. Good experience all around.

Like most of the reviews say, it's true they are all about making money. As for quality of care, I can't say. They scared me away with the price. Much higher prices than American hospitals. When they quote you a price, they say it's not much and it's unbelievably high priced. The positive is they are very organized and most of the staff is quite friendly and helpful.

I don't know what other people complain about. The service was good and the price was somewhat reasonable. The only issue I had was that the doctor was sick (coughing and sneezing), and my fiance caught it from him and then gave it to me. Now, she is in the hospital with a high fever. I am not sure why that guy was allowed to work in that condition and without a mask. But hey...🤔🤔

This review is due to a lack of knowledge that simple. As a foreigner I recommend that all other foreigners and locals stay far away from this hospital. That goes for anybody who may be sick, unless it's an emergency I would avoid this hosptial like the plague. I had a PET scan done at a different hospital that only has Vietnamese speaking doctors who cannot read me my results in English. My wife did research prior to the scan and she was told by FV Hospital staff that I could bring my PET scan to this hospital to have it read and relayed to me in English. I was warned that sometimes the CD Rom the other Hospital provides with the images works and sometimes it doesn't. I felt they've done several of these and were knowledgeable. That was until I tried to call today to make the appointment. I now have my PET Scan in hand and I called this Hospital back to set an appointment to have my results read to me. This morning my first point of contact was the operator who answered the phone. While I was delighted that a human answers, not a computer phone system, my call was answered by an unknowledgeable team member that has no idea the Hospital offers the above PET Scan reading service. When I explained the above, she asked me what area was scanned my hip, my neck, my back? I said, you are obviously unaware of what a PET SCAN is, it scans the entire body head to toe. Please get me someone who knows what a PET scan is, she instead asked me to go on your website and fill out a form. I declined and asked for her boss, she instead took my phone number and saying she will call me back. She did not call back, she had a Hospital interpreter call me back who said "I'm sorry we do not have a PET Scan here". I said I know that and I told the other lady that I do not need the skin I already have the scan from another hospital and all I want is your doctor to read it to me". She asked for another call back, I agreed and waited. While waiting for her second call, I went to their website and completed the appointment form which let's you book IMAGING Department no sooner than two days out. I completed the online appointment form. The interpreter called me back saying they can read my PET Scan from the other hospital but the doctor is abroad for the next 3 weeks and asked me to contact them again at that time. I said, Thank you and hung up. About 5 minutes later I got a phone call from my web submission which had a text box I could enter text " I would like a doctor to read my pet scan from another hospital" this was the last individual that called me back today saying "I'm sorry we do not offer a service that reads your PET SCAN service". I told her this unbelievable, so many unknowledgeable team members so this 1-Star review was coming and would remain here until Hospital management trains their employees properly on what services are and aren't offered. When management contacts me and informs me that training has been completed, I'll adjust this review. Otherwise it's well deserved and will remain here.

Everyone spoke English, I felt very safe in their hands. Doctor Nguyen Vinh Toan explained everything and answered all my questions , super nice and also the pharmacy . The cost for consolidation is 1300k and after 5pm it's 1800k.

Big and beautiful clinic, but the tests are too expensive (compared to Russia or even South Korea). The doctor I visited seemed professional. She sent me my test results the email along with drug prescription. For the price of services, I don’t know why they are so expensive. Teeth cleaning is more expensive than in Spain. Why do they think it’s OK to rip off foreigners? Not every tourists comes from US, and not everybody is rich.

It’s horrible experience when my friend examined in Department of traumatic and orthopaedics surgery. This comes from the attitude of the main doctor who was responsible for examining my friend, just a cursory diagnose without any appointment for in-depth examination. Terribly, he not only did not find the result but also OUTRAGED my friend because she uses insurance. More detail about this case, my friend has had a backache for a week so she decided to examine in Vinmec Time City with an advance appointment. When she came, a doctor named Hùng treat my friend uúnatisfactorily. He just touched her back and gave a conclusion with a doubt. And then, he told my friend should move on another medical department for examining. She did followed by the guide. But, no result was found in this department, doctor in here brought my friend back to the first department. In the second meeting, Dr. Hùng still stated that my friend was fine, just need doing more exercises, and he gave my friend an impolite attitude with a blame on using insurance in examining. Thus, the result my friend gave through the examine was AN OUTRAGE instead of a medical conclusion.

Doctors unprepared to provide PA care. As it is the only hospital in the city, professionals should have more experience.

Great service with my mother who had surgery, doctor, nurses, cleaning staff all very attentive. Grade 10

We are always very well attended to, we are Unimed customers, the call center has become an extraordinary differentiator, the new hospital facilities are above expectations. Attentive clinical staff concerned with well-being.

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Excellent

I want to thank the entire team who were with me throughout my hospitalization, who welcomed me with so much affection and dedication. This team knew how to help me when I was really bad, they held my hand, and always gave me words of comfort. Unparalleled empathy. Congratulations to everyone and I ask that God gives double everything you gave to us. Kiss in the heart 🥰 I don't remember everyone's name, but it ranged from doctors, nurses day and night, to other sectors, physiotherapists, kitchen maids and cleaning assistants.

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The place is too big, and nobody can explain how you move around there. I really didn't like it

Great place for medical emergency

Excellent nursing team, I had problems on a few occasions releasing the medication (bureaucratic part), but something punctual. The team was very attentive and dedicated to the patient. Very happy to recognize the quality and exceptional service of the entire team.

Great service, especially from the receptionists and customer service assistant. I didn't really like the hematologist's care, but everything else was very good.

I gave priority to starting treatment at the clinic, on the recommendation of an incredible doctor. I was received very well by Dr. Clarissa and Dr. Liliana who are accompanying me in this process, but the reception team, appointments, among others, do not have the same desire to help, I believe that they are not strongly aligned with the purpose of the institution, there is no point in having welcoming doctors and the other sectors are involved in the process . Immediately they need to go through a recycling, the clinic has to be a welcoming and harmonious place.

Really good service for a tourist in need of a quick prescription. I was seen within 15 mins and got the medication I needed. Doctor spoke English which was helpful

They will not accept you if you don't have private insurance. They only accept payment from the insurance company, no credit or cash. If you are traveling here, go to a public hospital. The lady working there was extremely rude to me and was not willing to help me at all when I asked her where I can go to get medical help. I asked her for a hospital name and she essentially told me to F off. Luckily, I contacted a Spanish school for Spanish lessons and asked them where I can go. They gave me the name of a public hospital, and I was able to get my wound treated.

Malardo

I don't know why there are no cameras in the hospital. At least in the nurses' room. Every time I went to the pediatric emergency room the same thing happened. Nurses talking about personal matters, laughing loudly, as if they were in a bar. And when we make any requests, they are rude, rude and even mocking. I spent 14 hours there with my 3-year-old son. I didn't even see hygiene (the minimum expected in a hospital). Sheets used by patients the night before were left on the chair (until the time I left, they were still there). Children with infectious diseases (gastroenteritis, severe flu...) were discharged and the seats were not sanitized. They directed me to the resting chair, when I sat down I felt something dripping on me. It was the nebulizing mask that a child had worn during the night. I myself had to sanitize the armchair my son was in. Holding him with one hand and rubbing alcohol with the other. Chaos. I filed a complaint with the ombudsman and to this day I have not received a response. I will formalize a new complaint with the ANS with photos and videos.

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I think this hospital is great, I had 2 surgery there. I am from United States. The Dr used was Dr luis Eduardo Barbosa. His staff was excellent. The front desk at check in very professional. Then I was brought to a room to change and then to the OR. woke up in recovery and was feed food and released in the morning. Parking was easy. Hospital was clean, looked up to date. Excellent experience there.

Excellent place. Privileged doctors... my mother spent 10 days in therapy... it is the best therapy I have seen. Thank you. Thank you. Thank you. Dr. Marchetti.. Dr. Zarate, the best surgeon. And Dr. Rodriguez, head of the technical area. The nurses and surveillance staff... all a good team of human beings. Thank you. Thank you. Thank you and also let the appropriate person know that they take care of the fact that the tomograph and the resonator have been broken for quite some time... and that the doctors are no longer current.

My mother was treated there 1716 years ago for her mother's cancer and thank God she was saved. They are all very professional. Today he has cancer again and thank God the treatment is giving results and the doctors are loving and excellent professionals.

I want to highlight the attention of professionals, administrative staff and secretaries. Always very friendly and helpful. Whether in the admission part, authorizations, soft tissue pavilion and pathological anatomy. I was treated excellently. I take my hat off to the institute's staff and volunteers who help us navigate this difficult path.

THREE AND A HALF HOURS OF WAITING Total inconsideration! We arrived at 7:40, 20 before the shift as indicated. One comes because one has cancer, not to eat Galician-style octopus, which is worth the wait. The waiting room was already packed at that time, which shows that they give many more shifts than they can physically do. Doctors are the best but administratively an absolute disaster, lack of respect for other people's time and zero empathy

I rate 3 for the studies carried out, good treatment, punctuality, etc. And the admission is organized. I should put an * for the surgery, where I thought I was in the worst public hospital. I walked to a tiny place to change, they didn't even make me bathe with disinfectant, just as I came. I spent an hour waiting with the surgical gown on, sitting in a common chair in an office, and from there to the "tiny operating room" and IT WAS NOT outpatient surgery, but rather several days of hospitalization. Appalling! Just as the surgeon who operated on me was terrible, and if certain suspicions are confirmed, I do not rule out legal action for malpractice. So far, good oncology care. Obviously, I wouldn't recommend him for surgery. As for the guard, it leaves a lot to be desired, poor organization and with two people waiting, I was there for almost an hour. The medical professional, correct.

I am a platelet donor and the girls serve 10. I know many people who are treated there and have had very good experiences. 100% human quality

I cannot thank the wonderful people at this hospital who showed great care and understanding to my situation. They were efficient, caring and above all very professional. I cannot rate them highly enough. They deal with some very difficult people and situations and to their credit come back next shift to do it all again. They are special people who should be recognised for their effort.

The doctors and Medical staff are great and they deserve a 5 star based on my experience. However, the Hospital desperately needs to look into how their back office staff treat people. My mother was admitted as an overseas patient. When she was discharged, a lady came and asked us to go to a private area and she put some papers asking me to sign it. When I asked her what I was being asked to sign, her response was “will explain once you have signed it.” When I declined, she started getting aggressive and rude. It came to a point that I had to ask her to get a second person come in and witness what she her aggressive and pushy behaviour. Finally when a second person was present in the room, her behaviour changed to an angel. Then we went through the invoice realising that we were charged for 3 nights when mom was admitted for 2 nights only. There were other errors as well. I am writing this because I hope that this will alert private patients and they are prepared to deal with these scenarios.

I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end . From arriving at the beginning and being interviewed by the first point of contact (nurse) and then the admin staff, both professional and friendly. When the nurse from the Emergency Department came to fetch me , she was brilliant in her care, after the Doctor saw me . She was so thorough and careful in attaching my drip for my medication . She was so careful in finding a strong vein to take my blood , and answering any questions I asked her. What an amazing nurse. The doctor was also polite and friendly and explained what needed to be done . One of the surgical team came to speak to me as well and told me exactly what the surgery was all about , also friendly and polite . They then moved me to a ward and the PSA staff member was friendly and polite. At the ward , there was a student nurse and she was so professional in her manner of asking questions and checking my Blood pressure , temperature and oxygen , she even went to find my wife a chair. When the student's shift ended , the nurse that took care of me was even more amazing , explaining what was going to happen and reassuring me , went with me to the theatre and escorted back after the surgery. Took great care in her treatment of me , with pain relief and antibiotics through my drip. I just want to say a big thank you to her. The anaesthetists were so thorough and reassuring as well as polite and friendly . Both were so willing in answering and explaining my concerns or questions I had .The anaesthetist nurse assistant was polite and friendly. The surgeon was great , helpful and friendly . Sunshine hospital is so clean and has great modern facilities and technology. Thank you so much Sunshine hospital for your great service from ALL your staff .

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

If you want to feel safe, respected and that you will recieve decent care, then don't go to this Emergency Department. The street from the car park to the ED is dark and deserted, the triage nurse was condescending and kept trying to put words int my mouth about my own pain to minimise it. The admin person was deadpan and complained that my doctor was not on their records at the same address I had for her. She kept looking at me like it was my mistake. The room seemed deliberately set up to get rid of people, the temperature was freezing cold, the television was so loud that people were having trouble hearing their name called. It also forced staff to yell names out, contributing to the excessive unreasonable amount of noise. Some poor baby was crying, clearly distressed, for half an hour (seemingly unattended) and three elderly people were left in cold uncomfortable seats that caused my body pain, so I hate to imagine their pain. And to top things off, the hand sanitiser was empty, so chances are if you touched anything, it would have germs on it. Just don't go there. Clearly they don't want you and you will be in more pain leaving than when you arrived.

The emergency staff and most of the nurses were fantastic. Once you reach the maximum subsidy they get from the commonwealth government regardless of how sick you are. You are moved to the ends of the hospital with no care or caring. I was told my private health insurance made no difference here and I should be in a private hospital. We wonder why our health system is so screwed up. This is a great indication why. I will be going private from now on. I know where my business is not wanted.

My friend was in hospital for 5 hours complaining she was unable to breathe due to a most likely respiratory infection. She got let into emergency pretty fast but then after getting a few blood tests and a cannula nothing else really happened. After the cannula, the doctor said she most likely had an infection, she asked them ‘what type of infection’ and he said ‘I don’t know, I’ve only known you for two minutes’. And then after waiting for a while, we asked another nurse if we could just get an update and she said ‘if we ask the doctors, that means they stop working’ and then opened our curtain and wouldn’t let us shut it because ‘she wouldn’t be able to see we were there’. Then after another hour we asked to leave and then the nice nurse that we liked said we could because they did all they could, when they could’ve told us that many hours ago. We still have no idea what is wrong with our friend #emo 😖