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They do not do their job well, 7 hours in the emergency room and do not attend and then say that they cannot attend to a patient

Undoubtedly one of my best experiences, location in the center of the city, excellent medical and administrative staff, old but well-kept infrastructure, spacious with gardens.

This opinion is directed to block 6 of the hospital, which is in an area where you can see people who consume drugs, although there is surveillance and once inside the hospital it is safer, if it is scary, at least walk to the hospital at dawn, and block 6 is opened at 6 in the morning and meanwhile everything is dark or with little light, a perfect place for homeless people, you have to travel with great caution and at least if you are patient and come from somewhere other than Medellín, it is not advisable to be in line before 6 in the morning to check in at block 6, arrive with 5 minutes left or at 6:00 am, there a guard opens the door and when you are already inside the place is much more pleasant and neat, there is a waiting room with chairs where you can wait for them to call you for the billing card, there are elevators, there is natural ventilation in that waiting room, almost all the staff there are friendly to the extent they should be. I give it a 3 star rating, for a not very pleasant event that I had to go through in there, I think that of all the possible days in which that bad event had to happen, it happened just on the day of my appointment, I don't know who it was from the fault of that negligence but thanks to a call to my eps I was able to quickly solve that difficulty so as not to continue in that unpleasant situation in that hospital block.

After a car accident I have been transferred to this hospital and I haven’t doubted for a second if I were in good hands. The doctors and nurses looked after me very well, from the first moments being in the ambulance to the last minute leaving the hospital a few days later. Grateful for the good care I got here.

Fast and professional service. The hospital seems very new and welcoming.

Everyone is very helpful, except for the Doctor who was constantly going for smoke breaks, not taking any time to analyse and completely missing my diagnosis.

Very good place very good help you can find

We took our son because of pain in lower abdomen, and met more than kind, careful and friendly personel, who had so much patience due to our lack of German language knowledge and provided explanation in English. Appendix surgery has done the same day-we were alowed to be with our child during the wake from nnarcosis and during ghe whole process frindly and kind nurses provided the best possible care. A big thank you to every single person who was a part in this journey. The only.unpleasent experience was the worker (lady) in accounting deprtment-she was so rude and impolite and clearly showed that she is more than annoyed with my bad German. So much that she was cinic and ironic. But I didn't want to give one star less because of some frustrated national-oriented insignificant person :-)

Good hospital, very professional doctors. Thanks!

I had heart bypass surgery. I didn't expect such warmth from all the nurses, doctors and nurses in times like these. A lot of people should go there and learn how to deal with people. Many thanks to all of these departments, you are great!!!

Excellent service! Attended the mouth, jaw and face unit after experiencing extreme pain in my tooth whilst on a European road trip. I was seen very quickly, x rayed and diagnosed with a severe tooth infection. I was offered multiple choices for treatment and was given a prescription for pain relief with directions to a local pharmacy. The dentists we're excellent, even with a slight language barrier. I'm now back in England and struggling to even see a dentist. I wish my experience was as good here. Brilliant, thank you.

Dr are very nice

The women from the reception are so rude and didn't even listen to what I had to say. I waited 30minutes for an invoice because the only person who can do that was on the lunch break. Also, the doctor who did the sonography which takes 2 minutes told me "it is what it is" after I told him that I have pain in the area that he checked. Never again.

I was staying on the 3rd floor in Confraternität Privatklinik for an ankle surgery last April. All went well, there were no difficulties. Before my stay, the accounting office was very responsive to all inquires. Nurses and doctors were helpful and always assisted me and my needs; they could fluently speak English. I was impressed by the quality of the food! All comes with a price, but that was somehow inline with expectations for a private clinic.

Went there for a knee operation. The receptionist was unwelcoming and rude. The nurse who took the firsr details seems to have been too tired at the end of his shift. Not only did he forget to bring dinner as promised but put some important derails wrong, e.g. that the right knee should be operated and not the left. After 2 nurses and a doctor all kept saying my left knee was to be operated it was really too much. The floor doctor put a needle for the iv which when the nurse tried to hook up was transmitting the liquid outside the vein - which is quite painful! When i yelped at the pain, and corrected for the x time that my right knee should be operated and not the left one, the senior internist doctor in the room said that i was provoking her (!) Another person came to put in the needle for the iv, and after puncturing me about 8 times in different places said he gives up and the aneastesist will hsve to do it at the OP theater. Honestly if the knee surgery was not an emergency (carthilage broke and fractures on kneecap made any movement impossible) i would have walked out. I have to say however that most nurses were kind and compassionate - however when mistakes are put in the system they seemed unable to rectify, which however could have had serious consequences. I gave this information on their feedback form - but there was no resonance. Since this happened during Easter i assume management does not care and the requested feedback was a waste of my time. No surprise that the final bill was inaccuracte. I will not go into this hospital again and do not recommend it.

Excellent...!

3 days waiting in que for gallbladder surgery to be scheduled! Why does the patient get to wait? And why doesn't the clinic approach and explain what's going on to the patient's children.?

Customer service people on their cell phones while helping zero people in the que. The pictures say it all. Look at the customer service people chatting on the phone and the video board showing zero people in the que.

Parking is impossible, with no alternative offered. The hospital appears to be dirty and badly maintained. When we asked for directions to the private clinic, the staff repeatedly sent us in the wrong direction. There are areas that are not stroller friendly. It feels quite odd to have a one-parent policy because of COVID and then discover that almost no one wears a mask, even if they are obviously sick and coughing. Moreover, the waiting rooms were overcrowded. The experience with the doctor herself was very positive. Update: In another visit an employee that smelled heavily of smoke and wasn’t treating our 6 month old daughter, just touched her hands and cheeks without asking while my wife was in the waiting area. My wife had to pull our daughter away from the employee but the employee still tried to touch her. I wrote a complaint but didn’t receive an answer. After several weeks I got an answer and three different managers wanted to call with us and improve the situation. The next time we visited, two employees repeated the same behavior instead of one. So much about the “respect social distancing” signs everywhere.

Really great experience under difficult circumstances. While visiting from the US, our son had a fall resulting in a nasty cut to his forehead. We were seen promptly and each member of staff we interacted with, from front desk to the nurses to APN John were all wonderful. We were given great guidance and were in and out within an hour. Thank you everyone at CHI Crumlin!

I have never experienced anything like this place in my entire life. We’re visiting family from the UK and the NHS is in a better state than this. Twice, I asked the same nurse for something and she was extremely rude to me both times to the point I actually snapped. We’re told they’d like to keep my daughter separate from other children and then we’re shoved at the bottom of the hallway beside some bins and the cleaning cupboard. I asked for boiling water for my daughters bottles 3 times and was looked at like I had 2 heads. I finally got some at 2am. Having to sit there alone with my sick child for 7 hours made me feel extremely vulnerable and it also would have been quicker to catch a flight back to the UK and go to A&E there! An absolute joke of a place - don’t get sick in ireland.

My mum had an aneurysm surgery in the hospital recently. I will be forever grateful to Dr Sherif and his team for saving her life and being so attentive and kind.

A waste of time! I received an appointment after a month and a half at 11 o'clock. I worked the night shift, I didn't sleep to come at 11 o'clock, the 1 hour drive to the hospital, I waited almost 2 hours only to be told that I had to reschedule. Now what? Do I reschedule in another month and a half? Money for diesel, parking.... And guess what, I was also the last, it wasn't like there were 5 people after me.

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I was here yesterday after my two blackouts in same day. Doctors and nurses were very kind. I received really good care. Thank you all very much!

It was a sad day but ok

I was a foreigner exchange med student here in the surgery department, their staffs were all very friendly nice and willing to teach me profesionally. They always worked fast and did the best they could do for their patients. Their hygiene standard is also high. Very good services and facilities compared to the similar level of hospital in my country.

The medical staff at that hospital seem more like a gang of robbers and drug addicts than professionals. Never in my life have I seen such "doctors" and "nurses" so stupid and stupid. They speak ugly, they answer people in a bad way, they morbidize the patients, or rather the little gaminitos are in the wrong place.

The truth is that it seems like a hospital with a very bad service, how is it possible that the patients who are in the ICU do not have the attention they deserve or at least what is necessary. On weekends there are no doctors to give information and the nurses who are there never know anything. In addition to this, during the week they only give one report all day and it is almost at 6 pm. The truth is that they seem very inhuman to me, they should improve this service since it is one of the main clinics in the capital.

Outpatient consultation, terrible service, at 7 AM and only one person serving more than 50 people. By saving a salary they harm us users. Terrible.

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

The emergency service was not able/ willing to apply an intramuscular injection. Clowning.

My recent experience at this medical facility was incredibly disappointing. Despite paying for the premium plan, the service was incredibly slow and disorganized, and the communication was almost non-existent. The nurses and security staff were consistently rude and unhelpful, making the already stressful situation even worse. We had to ask multiple times for updates on the patient's health status, and even then, we were met with angry faces and a lack of information. It took hours before we were given a decent status update, which was an awful experience. I hope that this facility can improve their customer service and communication skills to better serve their patients in the future.

It was a horrible visit. The nurses and stuff are not professional at all. Went in to get some exams done and just because they did want to they didn’t do it correctly. I don’t recommend this clinic.

There is no appointment assignment because "there is no agenda." But the EPS does make the punctual collection. Edit: The clinic is still terrible. Nurse Jeimy Oviedo, from the emergency room, is extremely rude and does not even see people to take signs. Edit 2: EPS Sanitas should consider ending the contract with this IPS, THEY NEVER HAVE AN AGENDA FOR ANYTHING. If I could I would give them 0 stars.

This clinic is now Christus Sinergia, according to the 3 hours I spent on the phone line waiting for one of those who answered me and went from one line to another to tell me how many hours they offer vaccinations, they have the best specialists and the best technology but they have the worst customer service or telephone service that I have ever had to endure for 3 hours without any response, just frustrated... they should have communication with palmira-cali and not throw the ball around

It is an institution with good facilities but poor reception of both patients and communication. For them to treat you urgently is deplorable, you have to be almost dead. When scheduling appointments, they do not give complete information. Apart from the girls at the reception who are kind on the phone, but in person they believe that, being despots, they do a lot; If someone arrives unwell it is due to the actions of the entries.

Terrible service as health officials from the doorman to the nurses, most lacking in humanity. Do not bring your families here because the sick must have a complementary plan or be prepared to be cared for on their own because one pays to be cared for like others because there must be discrimination, they need a lot of humility and empathy so that it is not noticeable that They work only for the salary. This career is about love and patience and serving.

That clinic is a complete hell, they leave the emergency patients in chairs, on the floor, they are not attended to, they lose their papers, there is overcrowding of patients in hydration, men and women, in the emergency room observation, please if you love your family member, don't take him there, the eps famisanar is rubbish, we need to transfer a patient from that hell, my son @supersalud, @famisanar. I attach photos that I was able to take in the terrible places that prohibited me from taking photos.

Foreign and locals please abstain from attending these very old and outdated hospital facilities. I've been a patient in the US, Spain, Germany and Colombia. This is by far one of the most frightening hospitals sub standard even for a tiny 3rd world town. Readers beware. Avoid at all cost, unless of course you happen to be a malpractice attorney. 1. Patient surgery intake. Expect a minimum of 2 hours 2. Nursing and Patient Information Systems. Pre and post surgical nursing staff use notebooks and handwritten notes as a the regular protocol for patient care. Despite revealing allergies with 5 different people and 5 different notebooks, the staff failed to write patient allergies in the surgical board and also failed to place the standard red bracelet. It had to be bluntly requested by the patient in the OR. The nursing staff laughed it off as normal noting it was goog "they" caught it on time. OMG. The nerve. 3. Institutional tardiness. Expect 3-4hour delay past scheduled surgical start time. Do not expect an apology nor a justification for tardiness. 4. During surgery expect nurses to answer questions to family at 8am, 11am 3pm. Should your family happen to run into a nurse and ask a question expect nurses to raise their voice rudely, only to be reminded to wait until the scheduled time. If your family receives a call from the OR team with a request (for information or supplies) and wish for you to ring the door, expect no responses to either of the two doors and one window. A family member witnessed a lady who could not find her father for 2 hours. Whiled the nursing staff dissed her, she had to appeal to a surgeon that was leaving the area. The information systems could not locate the patient. Frightening. Very Frightening. 5. After surgery expect 2 nurses to handle patient care for all 16 ORs. OMG. Frightening very frightening. Little help, fend for yourself. 6. Patient out-take. Expect the process to last a few minutes. But by all means do not expect it dignified changing room and or patient lockers. It's pretty gross 6. One week surgery follow up. Expect two hours wait on the 3rd floor of a brand new building just for check-in. Expect rude and insufficient check-in staff. Then expect another hour for the doctor to see you. I hope my comments help you make an informed decision. I hope my comments save lives and hardship. Steer clear if you can. Colombia has great hospitals. This is by fas substandard even for small towns in a 3rd world country.

Terrible service, the worst a consultant can have, it shows that there is no level of supervision, they cancel appointments at the last minute because the doctor “left” I had to see people who were assigned appointments in a different place without taking into account that They are low-income people, Dr. Mauricio Osorio Manrique, it would be appropriate for you to pay more attention to the service of your clinic.

In the UROS clinic, what is the EMERGENCY part is the attention, a doctor,,, select a meeting chair 💺,, narrow structure for the emergency area,,,,

Overcrowded clinic, patient on stretchers in corridors in view of everyone, one calls insistently to ask for appointments or scheduling for exams and they don't have an agenda or you have to wait for them to "activate the service" because it is not available but when you go to Super health there if they have, pregnant women do not have the right to be accompanied by their partners or parents unless they pay for VIP service.

My gratitude to all the professionals who work in this hospital. It is a sacrificed job, my admiration goes to the entire team, who carry out their work with professionalism, patience and a good attitude. God bless you.

Terrible service, it is a clinic of low quality and deficient medical care without professional ethics. Due to malpractice, a great doctor died when he was only admitted for an appendicitis operation, the operation went wrong and it became complicated. All for a hospital without a well-sterilized and clean room to do their operations.

Very professional in patient care and attention. Currently they are one of the few hospitals that has prostheses for knee arthroplasty. They have a very good rehabilitation service. The facilities are very clean and permanently disinfected.

Just was released yesterday after being admitted last Thursday in need of a pacemaker. My husband and I were so pleased with our experience. Dr Marlon and Dr Francisco from the cardiology department were amazing. I was treated very well. I will be forever grateful.

Such an amazing experience! I went to the emergency with a stomach issue and they immediately took me in for checks and tests. Super professional - totally recommend!

Terrible (i.e. no) pain management after severe accident. Got also pain chock due to rush in changing linnen. As I chose to be operated at my home hospital (one of the top three hospital in pelvis operations in the whole World) they got upset and delayed my ambulance flight with a day (by not filling in papers on time). You can imagine the cost of having an ambulance flight waiting for you one extra day..

Terrible service, the lady at the checkout and the guards are rude. I am calling the service number to send me my ultrasounds and exams and they leave me in the clouds without any response. I've been waiting for more than 30 minutes and before leaving I went to ask if everything arrived in the mail and they told me yes. I don't receive anything even though a clinic like that can have people with so little education.

Located in the best place, excellent clinic, precise care, they have professionals in the different branches, the issue of the exams to be performed as well, it is located in the middle of the city, one could say, easily accessible, although in the afternoon at Traffic is very complicated either because there is no parking, but everything else is fine.

60 USD for consultation. Receptionist smalltalks so I don't ask the price.

Great Service, Doctors are so respectful of patients times. Very clean hospital. Quite a different experience from other hospitals. Very pleased.

I went in with back pain. Got excellent care ,x-rays, diagnosis in less than 2 hrs.

This hospital is amazing! My husband had to attend and I was so impressed with the staff! As we do not speak Spanish, they were all very amazing and did their best to help us. They were kind, caring and detailed to ensure that we were well taken care of. Thank you so much for taking care of my husband! You are the best!