Infection of an implantable cardioverter defibrillator (ICD) treatment in 426 Cardiac surgery clinics worldwide

This specialty hospital provides no privacy for patients in that there are cameras in all rooms. Add to that: patients' visiting families are treated in a way that might be similar to visiting a prisoner. The nurses are amazing they seem to really care but management needs to take some courses in public relations.

Be careful in this clinic!!! Due to staff shortages, employees are prohibited from taking sick leave. Serves employees with ARVI, influenza and other seasonal diseases. There is a real risk of not only not being cured, but also of catching something contagious as a gift. For me, this is a so-so bonus program!

We had an appointment with the surgeon on October 23, 2023, paid for the consultation, and the operation was scheduled for October 24 at 21:00. In addition to the cost of the operation, the cost of the consultation was also included in the bill. When asked why there was another consultation if it was yesterday, and today we came for the operation, the administrator’s answer was that this was a repeat consultation. Actually, the doctor performed the operation, no so-called consultation was carried out, but an extra 2200 rubles. no one removed it from the bill. There are no complaints about the doctor’s work; the operation was performed well.

The clinic is what all of our medicine should be. I was lying in the ward and I couldn’t even believe that this place was a hospital and not a sanatorium. Everything is perfectly arranged. It’s convenient to take tests, the doctors are polite. The result of treatment is that all polyps are removed.

If you're a tourist, for your safety please DON'T go there. No English, not helpful, non professional and most of all they insisted that I pay although I was explaining to them that I have a proof that I have a European insurance card. After a lot of time, they called the only doctor that could speak English and he explained to me that there was a misunderstanding because they didn't believe that I was a citizen of the European union. How is that possible while I gave them many time my ID with belgian nationality and proof of European insurance??? The second doctor also gave me pain killers and apologized that the first doctor didn't give me any and didn't explain me what happened. I will file a complaint mentioning the name of the incompetent nurse and doctor because it's not normal to be so incompetent while having a big "European union" flag in front of the hospital while not knowing the applicable rules. I had to stay there until midnight to solve it while I was I pain. My attempt to give them my phone with Google translate where useless because they didn't want to help. A big thanks to the second doctor.

Was treated with much care and professionalism. In 5 minutes the procedures had alread started and everyone did their best to overcome language barriers. Thanks!

We have been unable to find a doctor who will accept English-speaking patients and I HAD to use the hospital emergency today. My daughter was ill. I didn’t know which area to take her - adult or children’s - she is 15. The intake clerk downstairs was obviously a bit irritated that I didn’t understand her but she was willing to use her phone to translate and instructed me to go upstairs to the children’s ward. I was a bit confused because there isn’t a check-in window in what appears to be a waiting room. You must press a buzzer next to the closed door. I had to watch someone else who came in after 🫣 to see what to do. The nurse didn’t speak English but the PA (or perhaps she was a doctor) spoke well enough that we managed. (I got the impression that if we had been Ukrainian, we would have had to go somewhere else for treatment. But we’re American and have foreigner’s insurance.) We were treated kindly and well. Fortunately it wasn’t a busy morning so my daughter was seen immediately. I was also pleased by how nice the lady at the pharmacy downstairs was. She spoke English and made sure I understood how to take the medicine prescribed and also that I had a copy to give to insurance for reimbursement. I didn’t know to ask for that and am grateful.

The girl at the Cup center gave me some WRONG information yesterday in a rather annoyed manner, as it is no longer possible to book visits and tests at the counter. So I queued for check-in, only to be told by a more knowledgeable colleague of his that for a week it has been necessary to book visits and tests by connecting to the Lombardy region's booking site or calling the toll-free number... terrible service! I wonder, but is the Cup now only used to collect the ticket at the time of the visit to be carried out? You are also NHS, you generally go to hospital when the citizen is not well, he is not there to go for a walk, give an empathetic communication course to the employees who are at the CUP, it will be useful for them and for the citizens who go there , 90 percent elderly people.

The lack of communication on the part of some hospital employees, nurses and doctors led to a deep mistrust of the medical act. At the same time, the existence of infections in the hospital and the lack of knowledge of the minimum procedures in patient care led to the granting of this negative rating. The lack of empathy and the lack of understanding of the emotions that patients go through make me believe that the hospital employees are not properly trained to care for patients who are between life and death. For some hospital employees this job is like repairing a car or a broken fence, no difference.

Unfortunately, I'm not Italian. To be able to fly to Spain it is mandatory to present a certificate of a negative qPCR test that includes your name, your ID number and the date, in English. Apparently 92€ don't include printing the ID number, and they didn't print it even I insisted. Thank you so much.

Had our first baby here last week, what an amazing hospital. The maternity ward was out standing, fantastic nurses and midwives who go above and beyond despite their patient load (special shout out to Maree, Anne Marie and Yvette!) For a hospital, the food was quite good - you order on demand and meals are made fresh. Overall, I had a great experience especially as a first time mother. Thank you again.

I was admitted for an elective surgery and could not recommend my stay at the Mater enough! What really shines at Mater is the thoughtfulness and care that the nurses and staff provided to me throughout my stay. I would like to thank Tomika, Heather, Kenny and Alyssia for their incredible assistance and the care that they provided to me. The nurses really take the time to explain what they are doing and are attentive and helpful during their shifts (even during late nights or early mornings). The little gestures that they do just to get you to be a little more comfortable really leave a mark on you. Additionally the room service offered at the Mater provides a wider selection of meal options to choose from compared to other hospitals and the ability to order a variety of meals or snacks during the day when needed. The kitchen staff are accommodating and can assist in scheduling your meals as well. Highly recommend the Mater!

I had an absolutely incredible experience that I will be forever grateful for. The staff members were not only extremely kind, but also incredibly knowledgeable in their field. I want to give a special thanks to the midwives Michelle and Hayley, who were not only amazing people, but also true professionals in every sense of the word. On a side note, the food provided throughout our stay was exceptional, making every day a delightful culinary experience, so thank so much for the people that we couldn’t see cooking for us, but we could definitely taste their care.

I arrived on time for my MRI appointment. Staff very friendly and competent. After that I had to reschedule an operation date in the gynecology department. The ward sister personally took me to the outpatient clinic, where the head of the department immediately addressed my concerns and kindly and even arranged the anesthesia appointment for me. There is so much complaining about outpatient clinics and hospitals, there needs to be some praise. Thank you very much and kind regards! Barbara Munzinger

Very modern, clean and friendly. The staff were all just great! My daughter, 11 years old, has an injury to her foot and was thoroughly examined, including an x-ray - all in about 45 minutes! A huge thank you from all of us!

A big thank you to the entire staff of the Rohrbach Hospital, especially to the surgical team. As soon as I was accepted, I felt understood and I was told that I would be treated with warmth. The inpatient admission was overwhelming. Everyone was friendly, in a good mood, always concerned about their patients. In my opinion, our Austrian health system is currently sliding into the abyss, but the KH Rohrbach has proven to be well organized and stable. Thanks again for the great care.

Nobody likes to be sick, but when they are, they wish they had a hospital like this. Top staff, fully motivated and friendly. It's the same with doctors. These people more than deserve my rare five stars. Only the food could be better. Otherwise, hats off and respect.

A meniscus injury took me to Waidhofen/Ybbs. I would like to thank EVERYONE for the good and friendly support. I particularly feel the need to express high praise. Thanks Dr. Schitz is no longer in pain!!

Hello, I got a new hip. Been to several hospitals but this one was great. The sisters are always ready, very friendly and helpful. You never heard an unfriendly word, no matter how many times you rang the bell. The doctors calmly answered all of your questions. I would like to thank everyone for the nice care Kind regards, Annette

Such a well-known clinic and the number does not work, how sad that today in many places you have to call to schedule an appointment and this one does not have that

They always treat me well and are very kind to me. It is possible that some people are predisposed and therefore feel a bad vibe, but I personally think the service in general is very good. I recommend it.

It's the worst I've been calling for almost 2 months to make an appointment and a girl answers reluctantly and hangs up and one comes back and dials and no longer answers I need you to please help me

The hospital staff needs to improve their compassion and empathy towards patients and their families. The customer service and facilities are below par. A dignified and respectful treatment should be provided to every individual, regardless of their social status. The families of ICU patients should be given a proper place to rest while waiting for updates. The hospital should convert dead spaces into lounges or waiting areas for families. Despite the high fees, the services, facilities, and staff attitudes do not meet the expectations.

I had a terrible experience with the gay cashier and fat male bodyguard who were assigned at that time. The guard shouted at me because I asked him for the second time the cashier's office since his instruction at first was unclear. When I went upstairs, that gay cashier was soo rude! He got annoyed because I did not tell him right away that I would be using GLs. He insulted me by saying "Di lahat ng patients dito GL ang binabayad". I apologized patiently and told him that IT WAS MY FIRST TIME THERE. Yet, he was still frowning. HOW COME THIS HOSPITAL HIRED THOSE AGRESSIVE STAFF? I just controlled my anger and emotions since my father had to undergo a surgery at that time. I didn't want to stress him and my mother. On the other hand, the doctors were kind and approachable. I hope this concern will be raised, anyway.

Pretty much go there monthly to buy my maintenance medicines from their pharmacy. Waiting times can be long with their new July 2023 procedures where the 4th floor pharmacy only takes cash and card sales. The 1st floor only takes GL transaxtions and only entertains cash transactions at 4pm daily. Senior discounts are applied for 30day supplies only. 😑

Super

Ok

The best hospital in czech, Its kind of specific. I never heard about ikem before, but Its so cool. I love the islets projects, keep in mind to support it in the future.

this is the only hospital that has ever made me feel comfortable and cared for. went in thinking I had heart problems and they connected me with a psychiatrist as it turned out to be stress related. they took my concerns seriously and made me feel cared for ❤️ even staff that weren’t caring for me were comforting as they passed by and this is coming from someone who has extremely bad experiences from hospitals. our healthcare system is flawed but these people did their best to help me today and i appreciate it.

I was at Urgent Care at Concordia Hospital and be transferred to St-Boniface Hospital for a treatment of a group of specialists. I was very well taken care of by the doctors, the nurses and the staff. I’m very grateful and would not hesitate to recommend to any patient if you are admitted to St-Boniface Hospital. You will be in good hands !

Terrible service. Fetus Ultrasound was half an hour later than my initial appointment. The technician was not considerable or very respectful. Sounded like she would rather order me than asked to do certain movements or change positions, she was also hurting me during the procedure pushing on the stomach too intensely.

About a year ago, I underwent heart valve replacement surgery.The doctor gave thorough explanations and the nurses, even though they were all young, treated me with great care. Even patients who complained due to stress were treated with sincerity. When I was in the ICU, the assistant doctor had to take me to the bathroom every hour in the middle of the night because of the diuretics I was in. When I apologized, she said with a smile, "Don't worry about it, it's fine!" I was able to spend my time with peace of mind. I am very glad that I had the surgery at this hospital. Even though the food is low in salt, there are about 3 side dishes, so I think it's satisfying.

Thank you everyone for your kind response! It's clear to see that he puts his patients first. My illness, which had not been detected even though it had become serious at a major local hospital, was immediately discovered here, and I was given very detailed care, arranging for surgery and the prognosis. I believe that it is the best hospital in the world in terms of technology, service, and everything else.

Three years ago, I had a blood vessel transplant and catheter surgery for coronary artery stenosis and angina pectoris here, and since then I've been going to the hospital regularly.It's a clean hospital, I feel comfortable, and it's conveniently located near JR Kishibe Station, which is helpful.

A family member had surgery a few days! At de financial desk, I paid the amount that they charged! I asked, with this payment, all medical services are covered! They said Yes!! After 24 hrs, my family member was ready to check out! The nurse's desk told me that I need to go to the financial desk to pay, before the patient can go! I was upset, due to the fact I paid enough for 24 hrs! They told me that all services such as: gloves, medications, Hygiene, food, etc, have to be paid! This hospital is old! I paid more than I should have! My recommendation is, not to use this hospital Climic Catolic

Very good service and support. I called them one day before for an appointment. Nex day At 11 am I met the doctor (on time!). Very good conversation in english, very fast service. You have to pay in advance. People were very friendly and helpful! Appointment costs about 80 dollars, other things on demand. you can pay by credit card easily. i highly recommend the clinic.

Our children's pediatrician, Dr. Nora Padron sees them here. She has been their doctor since they were born. There is no other pediatrician anywhere that can measure up to this great, kind, caring and thoroughly knowledgeable professional.

I really liked the order and cleanliness that it has, as well as having a variety of equipment for outdoor gymnastics

Very nice space to exercise and also to enjoy with the children, very good condition, very well maintained.

Excellent for walking, resting and having some mates looking at El Parana

I cannot thank the wonderful people at this hospital who showed great care and understanding to my situation. They were efficient, caring and above all very professional. I cannot rate them highly enough. They deal with some very difficult people and situations and to their credit come back next shift to do it all again. They are special people who should be recognised for their effort.

The doctors and Medical staff are great and they deserve a 5 star based on my experience. However, the Hospital desperately needs to look into how their back office staff treat people. My mother was admitted as an overseas patient. When she was discharged, a lady came and asked us to go to a private area and she put some papers asking me to sign it. When I asked her what I was being asked to sign, her response was “will explain once you have signed it.” When I declined, she started getting aggressive and rude. It came to a point that I had to ask her to get a second person come in and witness what she her aggressive and pushy behaviour. Finally when a second person was present in the room, her behaviour changed to an angel. Then we went through the invoice realising that we were charged for 3 nights when mom was admitted for 2 nights only. There were other errors as well. I am writing this because I hope that this will alert private patients and they are prepared to deal with these scenarios.

I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end . From arriving at the beginning and being interviewed by the first point of contact (nurse) and then the admin staff, both professional and friendly. When the nurse from the Emergency Department came to fetch me , she was brilliant in her care, after the Doctor saw me . She was so thorough and careful in attaching my drip for my medication . She was so careful in finding a strong vein to take my blood , and answering any questions I asked her. What an amazing nurse. The doctor was also polite and friendly and explained what needed to be done . One of the surgical team came to speak to me as well and told me exactly what the surgery was all about , also friendly and polite . They then moved me to a ward and the PSA staff member was friendly and polite. At the ward , there was a student nurse and she was so professional in her manner of asking questions and checking my Blood pressure , temperature and oxygen , she even went to find my wife a chair. When the student's shift ended , the nurse that took care of me was even more amazing , explaining what was going to happen and reassuring me , went with me to the theatre and escorted back after the surgery. Took great care in her treatment of me , with pain relief and antibiotics through my drip. I just want to say a big thank you to her. The anaesthetists were so thorough and reassuring as well as polite and friendly . Both were so willing in answering and explaining my concerns or questions I had .The anaesthetist nurse assistant was polite and friendly. The surgeon was great , helpful and friendly . Sunshine hospital is so clean and has great modern facilities and technology. Thank you so much Sunshine hospital for your great service from ALL your staff .

Went to emergency department with possible fractured ankle. Staff was very rude and told me to go to primary care clinic. Was also referred to bending health imaging department for scans only to be told to go somewhere else and get it done after being referred to them. Extremely arrogant and rude receptionist.

Went there for a severe oil burn and had to wait more then 8 hours to get checked up. We were told we were second in line 3 people ended up going in before us. An hour and half went by to then get told we were first yet another 3 people went infront! it's outrageous how long you have to wait! And it's was also past 4 in the morning.

Waiting more than 1 hour for a doctors appointment should be illegal why can’t you just book people for a later time? And not waste peoples times for profit. Understand that it might be busy but that is because you overbook for a certain time.

"Nasty" hospital is what my experience says about this hell in our city. It's a nightmare filled with unpleasant and aggressive behaviour with both patients as well as their family members. The staff has no sense of politeness or social well being and unfortunately they shouldn't have been in this field of serving people. They charge more and care less. If you don't believe my words then please go pay a visit and you'll understand what I'm trying to say.

My father was a patient of Dr Santosh Kumar, who has gone through double knee replacement operation under him. Please note that he personally does not do any operation, does not come to floor or talk to patient. He is just there to recommend patients for knee surgery and then his team does all of the activities on behalf of him. We did not see him or talked to him during the whole admission time. He does not come to floor even. His team was only did the OT. After OT, only the sisters informed us that OT is done and handed over the empty packets of knee transplants.(no interaction with doctor). Even during surgery follow ups, only his junoir doctor saw him. The hospital itself could have been organized in better way. The beds are used are of old days, same lifts are used for patients and visitors which make you wait for long even if you want to go just 1 floor (no stairs). And remember only veg food is provided to the patients. But the staffs and sisters watching over my father were helpful and never showed any attitude. Wish it is same with all the members of the hospital.

"A heartfelt thank you to Dr. Anirban Neogi for being the guiding force behind my father's miraculous recovery from a road accident with multiple challenges—let multiple ribs fractures, fracture in left clavicle + left scapula, left sided haemopneomothorax + left lung trauma, AAST grade 4 splenic trauma, Haemoperitoneum + AAST grade 1 liver injury etc... .A team of doctors has been reffered Dr. A Bhattacharyaa(Radiologist), Dr. N Deb(Orthopedic), Dr. S Ghosh(Surgeon), Dr. M. K. Mahata(Neurologist), Dr. M Mitra (Anaesthetist) exhibited unparalleled expertise, skill, and unwavering dedication throughout the treatment. Their ability to navigate such complex injuries with precision and compassion is nothing short of remarkable. Our family is immensely grateful for Dr. Anirban Neogi and all reffered Doctor's for life-saving intervention and the exceptional care provided. A true heroes in the medical field. Thank you doesn't seem enough!"

The staff were very attentive and helpful. Arriving at midnight after a workplace incident they adequately took details and then immediately took me through. The staff member was very courteous and reassuring throughout my treatment.

A big thank you to all the staff for looking after my husband. You have done a wonderful job, from the orderlies, food staff, cleaners, nurses and doctors. Everyone has been so kind and caring. Thanks again from all of us.

A beautiful modern hospital with modern fixtures a mall-like atmosphere. The main thoroughfare is lovely but some waiting rooms are small and the multi-stage waiting room system often seems somewhat unnecessary as it is less efficient now that you are unable to check yourself in for an appointment. Instead, you still have to line up to speak with a receptionist - just like you did at the old hospital. The outdoor plaza and the garden areas are a nice touch; hosting community events and providing patients with some much needed respite, and fresh air.

MCU - Today, 5 Dec 2023. Thank you very much to Suster Ria, Suster Dwi, Suster Fenti, Suster Putri dan Suster Wulan who help us in serving and guiding during the MCU process. We are satisfy with the service and all paramedics support for our heath check up.

I am recovering from Bell's Palsy and require therapy treatments. I am very happy with the services and treatment from the staff here. Nurul and Ben provide excellent services. They are friendly and motivating too. Very well done!

Good service as always, the schedule is always in time. Thank you Drg Rahma Natalia, nurse Utari n nurse Kiki for your kindness and good service to my kiddos.

If I could give zero star I would. This is for the emergency service. I woke up this morning with pain in my right hip joint that gradually got worse to the point where I could not sit, bend over, or walk. I could only use the toilet standing up, and could not make any movement from that hip joint and leg at all. My whole leg would feel numb when attempting to walk. Around 10 pm the pain got so bad, I almost called the ambulance. I have been a nurse for 9 years in the hospital setting, I know something is very wrong. I took some pain medications and laid down for 4 hours to have the pain decrease enough to go to the hospital. Thankfully this hospital is across the street for me, so I thought I would use the little strength I had to walk over and be taken care of. The lady at the desk looked at me, checked me in, then called me back up to tell me the doctor will not see me because it is not an emergency. And gave me a list of doctors offices that I could go to. I was not given the decency to be seen or assessed by a doctor, or even a nurse. My hip literally feels like I have dislocated it. What is the sense of going to a doctor’s office when they don’t have xray or any imaging machines? This hospital/ and it’s staff should be ashamed of itself. I would not recommend anyone going here. You will not be taken seriously. I work at Erasmus MC, it is further away, but I will try my luck there in the morning. PS: I just moved to Netherlands a week and a half ago, and started work a week ago. My insurance has not yet been activated but I explained that I could pay out of pocket and had no issues doing so. I would like not to think this could have been a reason I was turned away. But my interaction with the receptionist and the questions she placed emphasis on has left me wondering.

I personally had a good experience. They treated me accurately. Thanks

Excellent hospital, professional and very nice staff.