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Amazing emergency department for children. We came in with my 6year old boy. They helped us straight away and were extremely friendly. Thank you so much for the good service 🙏🙏🙏❤️❤️❤️💪💪

I am very pleased with the care I've been given at Emek Hospital. The staff are top caliber.

This is a sensitive topic but I feel a strong need to let everyone know that there are still good people out there. I want to thank dr tina, an anesthesiologist at the emek hospital. About a month ago I tried to end my life. It was late in the evening, she wasn't on duty and she saw that something was wrong with me. She approached me and asked if I needed help. For hours she listened to me, gave me advice on how to move on and how to see the future of my life in a different light. In today's reality it is difficult to find people who will give of their free time to help others in need without receiving anything in return. Dear dr tina, if you remember me, I thank you for the attention and time you gave me, for making me understand that there is a way to deal with problems without running away from them. You are an amazing person! She is definitely an excellent person and deserves the best the world has to offer. The emek hospital, you have won a doctor who is literally an asset. I would like to ask the relevant parties to thank her for her humanity and kindness.

Absolute embarrassment for a medicinal center. My sister spent 7 hours in the ER with chest pain, provided doctor with all her records from other physicians. After 1 x-ray they disregarded everything, told her it's "probably" stress and sent her home. Thank you for reconfirming the public opinion in this countries medical standards. You are the heroes this country deserves.

I receivedan excellent care from very friendly and warm staffs from cardiology department.all doctors nurses and hospital staffs are so supportive. From start to end I was pleasantly surprised by the quality of care, warmth and kindness of every person I met. I highly recommend this hospital.

Worst emergency experience ever. Come here with my friend with breath problem. Waited 5 hours until he almost fainted, then they gave him ibuprofen and didn’t try to find real problem. When he decided to leave so unprofessional SOR, the nurse was rude and severely pulled out a dropper with useless saline. Works for parking counter, not people.

amazing, sympathetic and helpful people. did not get mad at me for speaking english and was not a long wait. thank you!!

First something positive: the doctors, especially the anaesthetist, were good. However, during my time on the station following ankle surgery, I was shocked. 1. When i woke up after the surgery I hadn't eaten since the day before (it was around 7pm), I asked a nurse if i could have something to eat and she shouted at me, made me feel like it was a totally unreasonable request - the other patients in the room were shocked and defended me. Finally she brought me some food but was clearly annoyed that i had asked for something so basic. 2. When I realised my period had started during the surgery, I was once again shouted at for asking for help to get a pad (I wasn't allowed to leave my bed to go to the toilet so soon after surgery.) It was humiliating. I was left in those bloody sheets for 4 days 3. I had a very big ankle surgery and was in pain I had never experienced before (including childbirth), the nurse during the night shift straight after the surgery refused to give me anything stronger than Novalgin and then left me for 6 hours with nothing else. She told me to stop ringing the bell because she couldn't help me. I was sweating and shaking with the pain. Pain management continued to be an issue throughout my stay depending on whether the nurse on shift 'believed' my pain or not, I raised this with the doctors several times. 4. I told the staff that my bandages felt too tight and no one listened to me, now 6 weeks later, i still have nerve pain, which needs pain medication and skin necrosis from having extreme pressure on my foot for 2 days. 5. One evening a nurse filled every patients' thrombosis syringe half with air, thank goodness the other nurse on shift realised before she injected 16 patients with air, she was in disbelief. This added to the general feeling of not being safe on the ward of this hospital. 6. Nurses were exhausted and burned out, 2 nurses for 16 patients is clearly not enough. 7. When i wanted to come back after 6 weeks to discuss the surgery and recovery with the surgeon I had to beg for an appointment on the phone to a very rude receptionist (the same receptionist who a few weeks before told me there is no plaster cast in the hospital, can this be the case in a hospital with an orthopedic department and an emergency room?!). After care is a simple responsibility after major surgery, especially when there are complications such as crippling nerve pain that my general orthopedic doctor couldn't seem to explain. To say I was shocked is an understatement, I feel traumatised by this experience. Sometimes I have nightmares about being back on that ward crying in pain with no one helping me. The experience was inhumane and I deeply regret choosing this hospital. I have never written a review like this but i feel a responsibility to warn people. Once again I will say the doctors were good, but you rarely see them. I particularly appreciated the anaesthetist who showed compassion and diligence but that level of care should be the rule, not the exception.

I was at the clinic with my wife and every single nurse, doctor, security and receptionist that talked to me were patient, kind and nice. Although I don't speak German, everyone was willing to explain things in English. Special thanks to a nurse and a doctor both called Julius who were extremely kind to us and treated us like real human beings. I'm full of gratitude to everyone in this hospital. Thank you 🙏🏻

Worst experience I ever had in a hospital in Germany. With an appointment I had to wait nearly 5h to be seen by the doctor. Never coming back here again!

This is the best hospital, with the best MS Ambulanz! The team was very professional, reliable and communicated fluent English with me! The MS-Nurse, Frau Christine Timm, is very caring, she talks to me in a calm and grounded manner, this made my anxiethy less present during my stays in the hospital! Salute to every staff member of the hospital!🫡

Got immediate care, very friendly and helpful nurses, caring doctor, very pleasant rooms, helped me a lot!

Had met the gynecologist. Very good experience. Overall facility is good. They have started the valet services. Which is very convenient.

Had come to meet the general practitioner with fever. Came to reception , they gave me suggestion whom to meet. Went to the vitals area. They greeted me with a smile. Then went to doctor. He is a gem. Told what to be done. Very good overall experience. Thank you nmc

It's a very rubbish hospital. A group of children are waiting to see a doctor. Only one doctor sees a child for 20-30 minutes, and he is said to be an expert. If you don’t have good medical skills, you have to make up your time. It takes at least 3 hours from registration to seeing the doctor. I think it's funny. The attitude of the two Indian nurses was particularly bad. They were very impatient when asking her questions. I think this hospital needs to be managed well.

I went to the hospital’s emergency during the night just before Good Friday, after having a terrible food poison. The team helped me a lot! They all spoke English, were super comprehensive, and took good care of me. I really recommend the place to foreigners in case you have an emergency like mine 🍀

After my horrendous experiences in Brno's hospitals, this came as a goldmine. I was hospitalized due to gas leak in my apartment, so they gave me oxygen and there were some other procedures. The doctor spoke English well, the nurses did not speak very well but tried their best. They were very nice, smiling, helpful. I am forever thankful

I’d compromised my wrist month ago and it got worse when I fell down few days ago playing football and went to the hospital “Pod Marjankou” got served there made an X-Ray and there I’ve been told to go to the “Nemocnice Motol”, I thought the doctor said I need to go to any emergency to make a surgery. And decided to go the this “hospital” – surgery department building A8 and there I met the nurse that told that even I’ve been sent to another hospital they can paste my paste wrist back. Eventually, after 5 minutes analysing my X-Ray snapshot results they invite me in and told that finally I ned to go to another hospital. I’m okay if the explain me they policy or bureaucracy but instead, they were rudely yelling at me, that I didn’t need to go the hospital a whole month so I can tolerate another 3 days, because today they cannot fix my worrit wrist. These doctors are amoral, incompetent. They given an gippocratic oath that they didn’t fulfilled. They are just shame of Czech medicine.

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Was in Claraspital for air in stomach, I was given drip and inj in drip. Was told not to eat. What inj did they give me in drip that burned my insides from my mouth till my throat. If I eat or drink I'm in a lot of pain. Asked nurse why I'm not allowed to eat. Was told I'm having operation. Was there for 4 days without food or water. The doctor did not discuss it with me. The lady who went for operation day after I arrived never came back. I asked them where she is was told in another room. I think the Keller her. NO DOCTOR HAVE THE RIGHT TO DO WHAT THEY WANT WITHOUT DISCUSSING IT WITH THE PATIENTS. AND THIS WAS ONLY A DRS ASSISTANT. Dr told my friend she don't have blood, they will admit her to give blood in vein. When she went to spital she was given 2x document to sign which she refused after reading them. The document was to have stomach test from mouth and down. She was not given blood or Iron tablets yet she don't have enough blood the test results showed. When asked about it the dr told her it's ok. She can go home after staying in claraspital for 2 nights. How can anyone trust drs if they lie to people. PLEASE BE CAREFUL IM THINKING THEY ARE TAKING BODY PARTS FROM PEOPLE. After taking vaccine in Basel many people ended up in spital sick. Some cannot walk, some are bedridden. I must add that all the nurses was very nice to my friend. It's just that it's not nice for a doctor to lie just to make test on patient. 2022 I went to Claraspital for pain in my stomach. They did a scan after making me wait more than half an hour after the scan I got a big blister on my stomach. I told the Dr and was told it's nothing. I was very uneasy about it. There was something round on my skin. The dermatologist gave me 3 x cortisone injections but it never went away. Another Dr removed it by operation and there was something as long and thick as my small finger and was black in colour . What did they put in my body? I will never go there again. They only want to operate. The lady who was in the ward with me was so happy that she's going to get better after the stomach op. She was British. Unfortunately she never came back. The nurse was going through her handbag. It's a shame. What are they doing? Taking out body parts and selling them or reusing them like kidneys/ heart/ liver/ and so on. Please if you want to live do not go to Claraspital.clara hospital in Basel. In 2018 the Dr wanted to operate on me she tried to make me afraid telling me I will die if I don't have the op. They were giving me big doses of mofin till I stopped them. Today 2023 I'm alive, my stomach is ok by the Grace of God If you want to live DO NOT TO TO THE HOSPITAL. Every time I went there I was told OPERATE. NO WAYS

Great hospital, do all the truly necessary procedures, pretty good communicating staff and waiting time is ok. Running a hospital to this level is quite an achievement. Many thanks to the staff, it is reassuring to have you around.

I wasn't going to write a review (I'm so over all this), but I feel compelled to after reading a review that was extremely similar to what I experienced here for COVID-19 treatment. I tested COVID-positive on January 3rd and started Paxlovid. I saw my neighborhood doctor on January 4th. I am vaccinated (and boosted) but am at high risk with asthma. I was given steroids and breathing medicine. I was instructed to go to the hospital if I got worse. I got worse. The following evening, my oxygen dropped below 80. Scared, I called an ambulance and requested to be taken to this hospital as it was supposed to be the best. They took my oxygen in the ambulance and immediately gave me oxygen. I was on oxygen the whole time in the ambulance. I was taken off oxygen when I arrived as my saturation reached the high 90s. I requested the antiviral remdesivir. The doctor refused to give me the medicine. I explained how my condition worsened despite days on Paxlovid, steroid injections, oral steroids, bronchodilators, and rescue inhalers. He could not have cared less. I requested to leave as the doctor was not going to treat me (he charged me, though). The doctor told me there were other ID specialists. I requested to speak to one of them, and the doctor left. While waiting, someone else came in and said there were no other ID specialists there, so I paid and left. It should be noted my saturation had fallen to 92% by that time. I struggled at home with symptoms for the next few days. I continued testing positive after completing Paxlovid. My condition worsened, and I returned to the neighboring doctor about a week after leaving the hospital. Still symptomatic and COVID-positive, he examined me and found pneumonia. My labs were also abnormal, showing evidence I had developed blood clots due to COVID-19. He prescribed medicine for pneumonia and clots (which worked). All this could have been prevented. Trying to get my medical records from this hospital afterwords (for insurance) was like pulling teeth. It took forever to get my records, and when I finally did, I was shocked. The doctor noted that I said things I never did. My signature was forged on the documents. Worst hospital experience ever. Very expensive and received no treatment. The administration is a nightmare as well. Avoid it if possible.

We have been living In 3 different countries for the past 9 years, never experienced anything as bad. We have a a top insurance but they “suddenly” only excepts credit card payment. Stayed for additional 5 hours because they did not let’s leave. No one speaks English except the doctors. However, doctors are very competent and reason for not one but two stars.

Absurdly (like, for real) expensive for a very mediocre level of service. I went to the urgency center, and i found it very useless that on every stage (reception, triage, first and second doctor) they asked me the same questions. The doctor took more than half an hour to arrive. The receptionist has misinformed me and I did a very expensive (since I’m traveling abroad) call which wasn’t necessary at that moment. Also, several times there were several people coming in at a time, also unnecessary, certainly didn’t create a feeling of comfort. The room in which I was attended was small and the door was never closed.

I call and call, of the three phones, no one answers 📞 one needs to know about their relatives, visiting hours and other questions. They should improve this telephone information service

My elderly mother was hospitalized, and was very well attended and cared for, as well as her guardian being promptly informed of her condition. I am very grateful for the attention she received there, because they even made sure that due to her position she would not get more bedsores. I was really very afraid because I had two terrible experiences in other hospitals (Barros Luco, the worst, and another that is not even worth giving the name).

Super

Had a bike accident, broke my elbow and collarbone and got admitted to Thomayerova. Very satisfied with the entire treatment from arriving at the emergency until being released 10 days later, after two surgeries. I do speak some Czech but not enough for everything. Neverthless, all the nurses, doctors and other stuff were kind and friendly. We managed to get along using google translate and even have some fun while overcoming language barriers. Never felt as "they have to deal with another foreigner". I wanna thank everyone who took care of me at pavillon G3

Been there with severe lower back pain unable to even stand straight. I have been told that it will be some waiting time between 1 to 2 hours and i accepted that. After 4 hours i asked the nurses why noone from the people in waiting room have not been approached by a nurse or some explanation given to the waiting. The doctor was chatting all this time with the nurses ignoring the visible pain suffered by the waiting patients . Only after i raised my voice they decided to call me inside the cabinet for a check. This without carrying that a lady patient who was there before me was visible crying out of pain in the waiting room. The lack of empathy and respect i have never see before in a Prague Hospital. I did heard about horrible stories coming out from Thomayerova Hospital with some high profile cases on national television and i was hoping that after this some measures were taken by the ministry of health. Obviously there is business as usual. Avoid with all costs. Now i came to Neurology Clinic in Prague 2 and i feel better just by the kindness and empathy the staff have showed me here.

I got chest infection and I admitted in this hospital.i am not Czech and I don't speak Cezch at all.But almost all Doctors here speaks good English and Nurses hardly speaks English but they are kind and they know they job well,so no need to communicate much..Here Hospital food is on another level..each food design according on your diet and health conditions..thank you all the team members of this Hospital.🙏

Good day, thank God, I had to request the services of RZP 3 times already. Twice they came from a joke, but that's simply not worth commenting on!!! Deep below the level!!! Neská is 1 November 2023 at around 12 noon. And I need them again! And they came, but from Galanta! Those people from RZP are really professionals! Nice friendly and PROFESSIONAL !!! DIAGNOSIS FOR TWO COINS !!! GENTLEMEN, THANK YOU!!!

Today my father was discharged from the internal ward for a pulmonary embolism. What he experienced there with the cleaners is simply unfathomable. Rude, arrogant, humanity means nothing to them. They raised their voices at the patients, ran into the room in the morning with such a roar, with the intention of waking them up, and even when that didn't help, they shouted at my father that hey hey hey we're building. My father, who is seriously ill on the devices, should have been sober and not put up with such inappropriate behavior of the cleaning ladies. It seems that they consider themselves to be of a higher caste, because what they allow themselves to do to patients is unparalleled. Unfortunately, they spoil the good name of the hospital. Someone competent should sort things out with them and order a course in empathy and, above all, decent behavior.

I am extremely dissatisfied with the emergency room staff and especially with the approach of the nurses. My son had a coughing fit, I rang the bell about 5 times and no one answered. After 20 minutes, the nurse came out and was quite unpleasant. It would probably be possible to complete training on empathy towards patients and family members. . I don't even want to imagine what would happen if a patient came here with a bloody injury. Apparently, he could also bleed out here, since the bell is only there to be when no one responds to it.

It's a shame that the hospital associates with doctors like Dr. Katarína Szentesiová. Seeing the effort to change, but doctors like Dr. For every step Szentesi takes the hospital forward, the next three steps back. The arrogant approach and the investigation from a distance of 5-6 meters, from a chair, only underline the sentence: it is better to die than to go to the emergency room in Dunajská Streda. One such doctor is enough, and all the others who do their work with an interest in the patient and his health have no chance to convince a disappointed patient. It's a real shame, the whole hospital. She might look special, but she will never be like this...

An unknown number of people wait for a CT scan at the orthopedic clinic. I couldn't do it even after two days and 7.5 hours of waiting. There is total chaos here during the reception of patients. It's the worst hospital I've ever experienced in my life, they don't deserve a single star... I HIGHLY DO NOT RECOMMEND

Kind staff but the place is in extreme need of reconstruction

"internal" Some patients are tied to the bed. They don't give them anything to drink, eat, anything... they give the patients crap... this hospital is a death factory. On the day of discharge, when the patients are supposed to go home, they are fine in the morning, but in the afternoon they are unrecognizable when picked up. After discharge, in the report, they are supposed to give home medicine equipment for the patient for 3 days....they give empty containers. Apparently, this is how the insurance company makes money... the hospital charges for something it doesn't even give. At the time of the spread of the coronavirus, no nurse even uses a mask and in the isolation room where there is covid I do not use protective suits... now I also caught covid from the hospital. If I don't have empathy and feeling for people.....get the hell out of the job! You might get away with it now....but karma.....it works....one day you will also be lying on your shoulder blades and begging for help...

What is a surgical emergency when they tell the patient why he came... especially that he is in a lot of pain.... and the next time they also take the patient away just to make them feel better?

It's a complete disaster, under no circumstances can you get into the internment because everyone has you on the hook, I lay there and every day someone died next to me who came because there was no examination, they pricked his vein, infusion, sevas, the end of care, they brought him breakfast, he didn't eat, they took away, then they sent and took away lunch, they didn't deal with it the poor guy doesn't know how to feed himself, he was completely hooked, he grunted there all night until he died! Now my old woman went to the toilet, her head was spinning, she wanted to grab the nurse, and she swerved and fell, oh my god, and these stinkers are crying for wages, I wouldn't even give them minimum wage for their performance, even an illiterate can do it there, Saturday is the meat processing plant, never there don't send a grandparent because they treat them like manure and I'm not kidding, they can't even detect streptococcus, those amateurs, I'd rather die at home than go there, believe me

My experiences there have consistently been the worst, primarily due to the limited English-speaking staff. I would strongly advise against recommending this hospital to anyone. It's incredibly frustrating to receive appointments scheduled months in advance at 9:30 AM, only to still be waiting for an examination at 1 PM. This is, in my opinion, the worst hospital to visit.

I participated in my daughter's labor. I say that I participated, because I was not there as a spectator, but being an active part of the labor. I didn't give birth to my daughter, I didn't feel the labor pains, my body is still intact and strong. My wife suffered and went to her physical limit to bring our little seed into this world. But I was there, in her every contraction, I was there in every sigh of pain, I was there holding her in my arms and living in our moment, taking care of my family and being the strength and support for my loved one. It was 14 hours of labor, it was exhausting and suffering, but it was also beautiful, magical, poetic, it was our moment, where our connection was strengthened even more. My heart is filled with the most beautiful emotions every time I remember that moment. St Joseph Krankenhaus, I have no words to describe this amazing hospital, I can't think of a better place for us to experience all of this. The midwives, the nurses, the doctors, the pediatricians, how much sensitivity and respect for us, for our moment. They were a fundamental part of all of this, I can only thank them. The "birth ritual" conducted by the midwives was the dance of life, the path of light for our Sementinha. And where some people see suffering, I see beauty, the beauty of giving birth to the beauty of life.

Our heartfelt gratitude to the exceptional staff at the hospital. The care and support my wife received during childbirth were beyond compare. The medical team was skilled, compassionate, and attentive, making us feel safe and at ease. The facility was clean and well-equipped, ensuring a smooth delivery. This joyous occasion was made even more memorable by the hospital's outstanding care. Thank you for an unforgettable experience! ⭐⭐⭐⭐⭐

My family is exceedingly satisfied with the professionalism and commitment to excellent nursing care received from Global Hospital. The medical services received by my mother during her stay in your hospital were exceptional. She felt at home throughout the whole recovery process. Your hard work does not go unnoticed. We are extremely pleased with the top-notch care provided by your team.... Thank you very much to the entire team of Global Hospital 🙏🏻

Dr Shirish Hastak and his team has been a big blessing for our family.. he has not just diagnosed my dad's condition correctly but also gave the right advise for his unique medical issues like low CSF syndrome, cerebellum stroke syndrome, etc and I am glad my dad is well and healthy under his guidance. He has been a true blessing every time we have approached him. Thank you Dr Shirish Hastak for always standing behind and helping us sail through the difficult times. Thanks to Global Hospital staff for helping and making our stay comfortable in this trying times. -Priyanka Deshmukh on behalf of Dr Subhash Deshmukh

Doctor Jignesh Gandhi of Global Hospital is the best surgeon. He performed my surgery very well. Also his assistant doctor Alpana cooperated very well. Nurse Archana and Nurse Siddhi at Global Hospital took great care of me. All the staff at Global Hospital cooperated well. Global Hospital is the best hospital for me. A very clean and well maintained hospital I must say. I had periodical medical examination there. The staff is very polite and friendly.

Excellent service, helpful people, got fixed quickly

I have only positiv experiences here, the doctors are very friendly and have a lot of knowledge. The same for the nurses. Indeed if you have to go to the emergency you have to wait, like every where in the world. This is depending on the screening, some cases are more urgent, just accept that. Would be nice to have something to read due the waiting time, but that is the only thing. I was several times here, also for a longer time, and the care is just very good, that is the most important thing.

One of best places in Budapest to get the Covid vaccination. Very efficient and attentive service in a clean and tidy place. All doctors, nurses, IT specialists and soldiers work the help incoming people. No preliminary registration required. Large parking lot located in front of Uzsoki hospital free on weekends only.

And if there were even more stars I would click them, a doctor who is not only competent but of infinite humanity which combined with professionalism makes a doctor an exceptional man

My heart is working again thanks to Dr. Glauber.

I would like to thank Dr. Mattia Glauber, an extraordinary doctor and sensitive person. My partner had surgery in December (mitral valve prolapse) the surgery was decisive and the recovery was very fast. Within a month he was back to his usual life as if nothing had happened. What to say?! Thank you, Mattia Glauber! Happy Easter everyone :-)

Excellent nursing team, I had problems on a few occasions releasing the medication (bureaucratic part), but something punctual. The team was very attentive and dedicated to the patient. Very happy to recognize the quality and exceptional service of the entire team.

Great service, especially from the receptionists and customer service assistant. I didn't really like the hematologist's care, but everything else was very good.

I gave priority to starting treatment at the clinic, on the recommendation of an incredible doctor. I was received very well by Dr. Clarissa and Dr. Liliana who are accompanying me in this process, but the reception team, appointments, among others, do not have the same desire to help, I believe that they are not strongly aligned with the purpose of the institution, there is no point in having welcoming doctors and the other sectors are involved in the process . Immediately they need to go through a recycling, the clinic has to be a welcoming and harmonious place.

Do not go here if you don't speak French. And also if you don't like being made fun of by the staff. They're not nice folks.

Barely any staff spoke english, some were even annoyed when we mentioned we only spoke english. Waited for 3 hours in the emergency department only to be sent somewhere else. Don‘t bother!

We visited Emergency of this hospital. As we don’t speak French we were treated like prisoners. Hospital staff including doctors pretended like they don’t understand us. My wife came from a different hospital where she was initially admitted but only received very basic care because this one is accepted by our insurance. Despite having severe abdominal pain she was told that she will not be given any attention and she must go back to the original hospital. Doctor Jessica Franchitti was extremely rude to my wife and shouted to her to leave. Nobody ever treated us this way, especially in hospital. We had no choice but to leave and spend a day in a hotel hoping that the abdominal pain will get better. After we got back home my wife was immediately accepted to hospital to do hernia surgery.

Efficient, quick & useful

One of the worst hospitals in the country. I went here for some blood tests and came out of the office with two broken veins because the nurse was determined to draw blood at any cost regardless of the severe dehydration that I was going through. Fast forward to the week after, I went back to get the results ( you need to go there in person because there's no such thing as getting them via e-mail in 2023!!!!!) I wanted to have a chat with the doctor who saw me thinking that she's going to explain what the results actually mean so that I can take approximate action. Because she wanted to keep the diagnosis a secret from me and talk to my mother this doctor refused to explain my results to me hinting that ' this particular test wasn't within normal limits'. I eventually managed to get my mother out of the office and asked the doctor for clarification and she refused to say a word. I keep wondering what happened to patient confidentiality?! . In the end I would say if you want to know exactly where you stand health wise do not and l mean do not visit this place. Another thing worth mentioning is that in the midst of a pandemic there is no mandatory face mask rule and everyone is left to move around freely in a highly contaminated building as they keep moving patients back and forth. Worst hospital ever, avoid at all costs if you value your health

The nephrology section is simply one of the best in eastern europe. The doctors are emphathic, patient, always double checking and well organised. This is the only hospital in Romania i trust 100% and would deffinetly recommend over private care.