Achilles tendon rupture treatment in Americas

Lorraine is the absolute best nurse who by the end of 2 weeks felt like family who truly cared for me and wanted me to get answers as much as I did. She is truly special. Susan, Nicole, and jasmine we're also amazing nurses always smiling I wish I could remember every single one but almost everyone I had was amazing, always smiling and was always asking how they could assist me. Every single member of the PT/OT team were like a family and is what happy co-workers look like always laughing and joking with one another. They push us to do what they knew we could do and let us rest when they see we're tired and they celebrate and are just as happy as us when we met our goals. Jennifer is hands down the best case manager you will ever get she will fight for you. Mrs. Lisa is the absolute best nurse practitioner, better then some doctors I have seen on my journey, she has the best bedside manner and actually cares, she will dig and research and give you her best. Dr. Ward is just the coolest doc around and never judged me for wanting to go slow on introducing new medications and hugged me and treated me like a family member every time he saw me. I 110% recommend PAM of covington. Not only was the medical staff amazing but when they found out I was basically allergic to everything they let me smell different cleaning supplies to see what would work for me, never making me feel like a burden, they made me a special bottle of just isopropyl alcohol AND placed a professional air scrubber In my room so I had the cleanest air possible. They went above and beyond for me and I will choose PAM OF COVINGTON every single time.

The staff here are great! Help is there when needed. The physical therapists are fantastic. I'm thankful for this place during my recovery. !

So far so good, the entire staff has been extremely friendly and attentive. They are easy to talk to and care about the patients that are here. At times they can be very busy and possibly bc of short staff but they take time w each patient and do not make them feel like a burden. The therapists are all extremely friendly and knowledgeable and make therapy fun. All of the nurses are so kind and treat them like their own family. We have only been here a few days but so far so good

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.

I just want to say Veronica-CNA has given the best care. She’s is the number one person that goes above and beyond with her care for her patients. She stops what she is doing to helps me and makes sure I am okay. Thank you so much Veronica

Patient care was perfect and staff was very friendly and helpful. The doctors are informative and were available and there everyday. I Just want to give a big thank you to everyone at PAM Health Specialty Hospital! This is my second stay here and extremely thankful to the doctors and staff for their care, concern and professionalism. Happy to be gaining my health back to head home.

My daughter was in this place. It was horrible! They treated her so bad. They were mean people. They would tease & mock her. They rarely spent time with her. She had to beg to have someone help her. I witnessed 2 nurses standing in the door way laughing while my daughter was beging

I had to go in for a knee replacement. I have never ever been taken such good care of. They are very caring and catered to my every need. Everyone was so nice . I would so recommend this place to anybody who's getting spine or knee surgery.

5 STARS for sure. Great efficient and caring staff. I had a spine operation on 10-05-2022 at the hospital and could not be more pleased with the care I received. I want to particularly commend and compliment Ashley Dawson, RN Day nurse. She is exceptionally efficient and went out of her way to cheer me up. She is the kind of RN we all wish we have when we are hospitalized. Thanks Ashley

This is hands down the best hospital I have ever stayed in. I had a cervical discectomy and fusion. From the minute i checked in until the time i checked out all staff were extremely caring and attentive. Very polite and understanding, extremely helpful and constantly making sure you are ok and always offering any help whenever needed. I felt all staff went above and beyond during my stay. Made me feel very comfortable and also helped calm my nerves. Would highly recommend!

Had a great experience with the team at Pam Speciality. Communication was excellent. Patient received great care.

Everyone from the time my father in law was admittedly until he was discharged were exceptional. I was able to speak, at any time, with the doctor and nurses as needed. They were so helpful and caring at all times to dad. I knew at all times, if we weren’t able to be there, he was well taken care of and our community is very fortunate to have a facility of this kind to help dad recover until he was able to get to the next rehabilitation center. I can’t say enough how understanding and helpful the nursing staff are with the patient as well as the family. Thank you for taking care of dad and being so sweet and kind.

I cannot express how pleased my family and father is with our experience at Pam Specialty Hospital! All the staff caring for my father has been exceptional! Without their care, my father would not have made great strides in his recovery to live a better life. The staff has become our family. This hospital, with their phenomenal team, will hold a special place in my family and father’s heart forever.

I would like to say that Pam hospital did a wonderful job taking care of my sister when she was there. The staff was so nice and friendly and the hospital was so nice,clean and good environment. Some the staff even reached out after my sister left the hospital just to check up on her and see how she was doing. Amazing place and they do an amazing job!!!!

My father was recently discharged from about 3 weeks at PAM. I am so happy he was in their care. Very clean facility and easy visitation process. I spoke directly with members from every team while he was in their care. They took the time to explain everything to me whenever I asked. The have the professionalism and patience I wish other facilities did. A shout out to the entire staff. I know I'm getting some of these names wrong. Andy, Nurse Jaime, Yen, Dr. Sprague, Dr. O, Mike and Jackie from therapy and my little Cuban nurse friend (Mey-Lynne?) who put up with dad when he was a challenge and tolerated my Spanish. Front desk lady was always so welcoming. Sorry dear, I never got your name. Case workers Kris and Laura were awesome. I was freaking out a little when my dad was not doing well and Laura talked me down. I still owe you one for that... The whole staff went above and beyond even my highest expectations. You guys are doing god's work and I very much appreciate all you do everyday for everybody in your care. J

Stayed here from late January 2023 until March. What miserable experience. I had an occupational therapist scream and yell at me. I had a doctor yell at me. Both were very unprofessional. I waited for 2 hours for the staff to answer my call light and to distribute necessary pain pills. I left the place with a newly acquired bed sore. I received infrequent therapy. I only got out of bed 5 times in my entire time there. Need III go on? What a terrible in place!

This place is awful dont get me wrong there are some good people here but they haven't changed my bed and I been here almost 2 weeks and thos what they serve you

This place is awful understaffed and most of of staff are under qualified they were a few good ones my husband was in diapers and I could not get him changed he got blisters on his lower half I started trying to get him changed at 6:15 went to the nurses station at 7:00 after call 4 times and finally at 7:45 they came to change him and treat his blisters which made me decide to post. I was taking him outside at the hospital which help his mind after a liver transplant and I could not get anyone to help me get him in a wheelchair here. I would not leave my dog here

This is the second major hospital stay for my mother in the last 3 years and when needing extra care and time to heal with her serious life threatening medical concerns we were given choices and decided to come back to PAM for her Acute medical care. I’m so glad we came here, she’s improving daily with her Dr, Nurses, therapists and aides here at PAM. Thank you so much.

This specialty hospital provides no privacy for patients in that there are cameras in all rooms. Add to that: patients' visiting families are treated in a way that might be similar to visiting a prisoner. The nurses are amazing they seem to really care but management needs to take some courses in public relations.

I usually don’t write reviews - if I have bad experience with something I usually just move on with my life. However, once you deal with medical emergencies it’s a different story. We usually go to either Scripps at Torrey Pines or Scripps Mercy and have always been treated with kindness and respect. This time we ended up at Scripps La Jolla Emergency Room - big mistake! We came here for an emergency with my wife. We literally just experienced a major loss in hour lives and my wife’s Dad also got diagnosed with advanced cancer. In other words we’re dealing with a lot right now and the last thing we need is being treated like garbage by some nurse (unfortunately I don’t have her name) who just has a major attitude problem. No formal greeting or welcome, just snappy, disgusting attitude towards people who come to this hospital for help. The rudeness continued once we were about to be checked in. Unbelievable snappiness and attitude. And yes I did call her out on it which I assume no one has ever done before. Anyways, after this encounter I took my wife to another emergency room because it is unacceptable to treat emergencies like that. We’re paying a lot of money for our health insurance and being treated like some worthless… is just not acceptable. It’s not acceptable anywhere but specifically not in the medical field. I am so disappointed in Scripps and am now considering to take our business elsewhere. I will also file an official grievance as well.

I had my first surgery experience here and I am so grateful I had it with these amazing people. I had a complication with my pregnancy and needed surgery. I was faced with the most difficult decision and these amazing people guided me and took care of me when I was most vulnerable. They showed me so much compassion and kindness. The nurses at labor and delivery department were heaven sent. Laura, made sure that I was understanding everything that was to be done to me and even asked questions for me when I couldn’t even think for myself. She made sure I understood the procedures and the risks that come with them. Julie, was the most patient and understanding. She took care of me when I was healing and trying to recover. She was there for me when I was unsure what’s about to happen to me after the surgery. She gave me peace and reassurance that everything was going well and all that I’m experiencing is normal and even shared her own experience. She was so gentle and knew how to make me feel comfortable. Julie was like a mom to me and really took care of me as if I was family. Courtney, was new in the labor and delivery department but felt like she’s been doing it for forever. Courtney was the one that took care of me during the surgery. She was there with me every step of the way. During the worst time when I was feeling the most pain.. I held her hand and cried on her shoulders like a little kid. I was so drugged up with the anesthesia and was so scared and everything I was feeling was my first time but she was there with me and I can honestly say that during that time she gave me strength. Just her being with me gave me so much relief during one of the most difficult and scariest time of my life. Also Dr. Starikov was amazing. He’s very direct to the point and straight forward and he makes sure that you understand everything. He uses simple words and even draws you pictures to make sure that you know what he’s talking about and you don’t get lost in medical vocabulary. He guided me through my decision making with his knowledge and experience. He’s a little scary at first but once you get to talk to him a couple of times, he even jokes around. You could really feel how much he cares and wants the best for you. I am very thankful for the wonderful experience that Scripps’ staff gave me. I’ve always had the highest respect for our medical professionals but when they really go above and beyond, thats what separates them from just being professional to actual heroes.

This what I get to eat at breakfast. Just had open heart surgery and I am diabetic. Cafe simply doesn’t answer ph. Funny on hold message , receiving high numbers of call”. This is a lie. Scripps doesn’t sell to general public. Great hospital but very poor chef and his team. I called multiple times and stayed on hold for 45 min , 10 min, and 30 min. Lost the energy and hung up. May be it’s a way to save money to starve patients and not give them food. The President is sleeping at the helm. Be aware before going. You will not get food.

The Cleveland Clinic does not verify insurance as they should before booking an appointment. I have stellar insurance that pays 100% of physical therapy appointments, however, it’s with a third party insurance company. I made an appointment with the clinic, which by the way was not worth my time, only to be left with a nearly $700 bill since they don’t accept my insurance. I was given false information and the billing department wouldn’t even submit the bill to the proper insurance company so I could appeal. After years of being a dedicated patient, it’s time to move on to a more competent facility.

I have been there many times, very nice staff ! Nice artwork displayed there! Highly recommend Cleveland Clinic to anyone! Beautiful campus! Starbucks and subways, Panera Bread and Aladdin’s, gift shops inside of the hospital! So nice and convenient for the staff and public !

For the past 2 and 1/2 years, my mom has been in and out of the Cleveland Clinic Main Campus. They talk about being a world-class hospital, but if you are Black and come from a modest economic background, you don't get world class treatment. The Cleveland Clinic's main campus is one of the worst hospitals in the country. They treat Black people like peasants. Many of their nurses lack diversity, equity, and inclusion training. And they don't care about the well-being of patients, particularly on floor G9. Be careful! There are some good stuff but lot more bad staff

Very good service and support. I called them one day before for an appointment. Nex day At 11 am I met the doctor (on time!). Very good conversation in english, very fast service. You have to pay in advance. People were very friendly and helpful! Appointment costs about 80 dollars, other things on demand. you can pay by credit card easily. i highly recommend the clinic.

Our children's pediatrician, Dr. Nora Padron sees them here. She has been their doctor since they were born. There is no other pediatrician anywhere that can measure up to this great, kind, caring and thoroughly knowledgeable professional.

Thanks to the doctors at emergency services. I was have to wait at reception, but the services were running quick and effective.

Awful receptionists. Completely useless. I've called them multiple times in a week. And they always pretend they don't hear me. But I've called another hospital right after, and another hospital always hears me. So it's just lazy receptionists lying about line issues. The CIMA website says to call reception for details about the doctor. But reception says that I have to find out the details by myself. Rude service. Doctors are good tho. But getting an appointment is a pain.

My bad Experience was basically with the emergency service admission. I have very good insurance coverage thanks to company where I work, and suppose to cover up to 500$ for emergency's Well after the emergency passed and when I was on going to do insurance paperwork. Due to laziness of the workers at frontdesk instead make the regular paperwork so I do not have to anything to pay....they choose the easy way and just direct to pay from my pocket and to do the reimbursement and more beyond than just do paperwork as its name says this is an emergency, is not money is that is at my budget I already get rejected once due wrong paperwork provided by the hospital...still waiting for solution

(ANONYMOUS) This is my experience in Cima after surgery. It really pains me to write this review. The care is either pretty good or awful. I was hoping to like the staff, I truly was. Some staff were very attentive. But I had some horrible/unacceptable experiences. I press the call button for service. I watched the red light activate on the handheld and I can hear my room alarm go off at the nurses station, the alam sound seems to get reset and alarm light on my room handheld clears but no one comes. This happened on more than one occasion, but not every time. I suggest administration monitors response time to call for service to eliminate this problem. I assume there cameras above the nurses station that monitors the Control Board (or whatever it’s called). Or maybe the Call for Service equipment has a database for when request for service was made. The hall cameras show when someone entered the room. This data can be utilized to eliminate bad staff members. If there is a problem with the Call for Service equipment, it needs to be investigated and repaired immediately but honestly it appears to be a lack of dedication in very few staff members. A few bad apples are making the entire basket bad.

Great Parking... large buildings... clean... cozy. A very good experience... very well cared for... by Doctor Mario González... Urologist. Excellent place👌✅ Recommended.

Very happy with my experience, all the staff are very friendly

The hospital is too good. The super friendly staff and the primary attention of the super ins

It was a bad experience. They don't know how to place the bedpan basin for the patient to urinate, I got wet in bed several times. I paid for two surgeries and had one, I gave up on the day, asked for a refund and things changed. The friendliness, education and agility are over, I had to insist to receive my money, this is absurd, I do not recommend it. I had surgery with Rodrigo Wobeto, who was very attentive until I operated, then I didn't have time for the postoperative period, the moment I needed the most and I was even released home by a nursing technician who only saw me once afterward. When I complained I thought the treatment got much worse.

I had bariatric surgery in January at this hospital. And I want to thank the whole team, from the receptionists, attendants, nurses, nutritionist, physiotherapist, anesthesiologist, surgeon and all the team present in the surgical block. They are fantastic professionals. The hospital is wonderful, I felt like a guest in a hotel. My companion was also welcomed. With a great menu offered at meals. I stayed in a very cozy suite, with TV, Netflix, internet, Alexa, minibar, air conditioning, the automated bed, amazing. The entire staff was welcoming. Note 10, super recommend. I intend to go back to reconstructive surgeries in 1 year. Wait for me. 😘

Procedure successfully performed with the wonderful Dr. Lara Poltronieri and team today, 01/17. Super well attended by the nutrition team and especially by the impeccable nursing technician Natasha. The only reason I don't give it 5 stars is because the 3 hours I needed to stay in the recovery room, I wasn't allowed access to my belongings to distract myself with a little game on my cell phone and the TV in the box didn't work, disconnected from the internet and without access to any channel .

Excellent hospital, organized, clean, impeccable service. Super modern structure, well lit and with totems (you have help if you need it). Great doctors and health staff, all very polite and very professional. I never had a problem with waiting, from the exam area to the scheduled appointment. Cafeterias, both with many options and whimsical meals!

The exam service is terrible. I scheduled 3 times, the 3 times I had an error or absence in the procedure by the hospital. One day the correct protocol was not passed. Another day the professional was absent. On the third day, the exam was rescheduled in half, and I almost lost an entire afternoon of work waiting for them to resolve the situation. The doctor even accepted the fitting of the missing exam only if I "remained available at the hospital". Very disrespectful and inconsiderate of customers!

This review is not for the hospital's medical and nursing staff, which, at least in my experience, were great. All very attentive and available. The administrative part that was shameful. I had an elective surgery scheduled for more than 15 days, which was canceled less than 24 hours in advance due to lack of equipment. The hospital rents this equipment from third parties, and no one has confirmed its availability for the date. A whole agenda of the medical team and mine had to be redone to find a new date. Also, the hospital didn't even bother to contact me to apologize for what happened. Another criticism is about communication. The companions are completely without information about which room you went to, when you can visit and etc. The only way is to ask different people several times and hope that someone finds you. If management reads the comments, please hire a production engineer. Your internal processes clearly need improvement.

Nice one

The sign that indicates the service time says that the simple query can take up to 90 minutes to happen. I took my fiancée to the service and, after 2 hours seeing other patients in the same priority level being called before, the receptionist said that the time is “up to 240 minutes”. When we asked where this information was, he said "I'm the one saying it". Bad service, employee Tainara unprepared and rude. He lied that the computer was without a system, and 5 minutes before he informed us “by the system here” that we would be next (and another 2 were called after this information).

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I have been caring for more than 10 years. My family and I. The place is incredible and the attention wonderful. I had spine surgery a few days ago. Which I was 8 days. Words are not enough to thank, the humanity that I found in that place. The level of excellence in all areas. The appointments and medical examinations are always carried out quickly.

A beautiful hospital both for its building structure and for the professionals and employees in general who work there. I got a shift from one week to the next, they respected the shift schedule and the attention of Dr. Carla Castro from the atopic dermatitis unit was excellent

Excellent in everything! I can not complain. I underwent colon surgery. A complete success. Excellent Professionals, explaining everything in a simple and understandable way, very human treatment, very close, very supportive, and there was no lack of spiritual assistance. Both the medical team and the nursing team, all impeccable!!! Words of gratitude to everyone are not enough for me. Thank you!!! 👏🏻👏🏻👏🏻

Good medical attention and service, comfortable parking.

“Urgencia” doesn’t move with much urgency. I’m currently in the waiting room in the respiratory area of the emergency department. My mother in law arrived in bad condition and I saw no sign of triage or prioritization based on symptoms , first come first served. NONE of the alcohol hand dispensers have alcohol, staff aren’t using alcohol gel. Not just in the emergency area but also in the other buildings I passed through. Very surprised by the experience considering the cost and reputation of the hospital. Go to Clinica San Carlos de Apoquindo UC or Clínica Alemán.

At these high prices I would recommend travelling to another country with better medical care and attention. I went with stomach ache. Underwent numerous tests and diagnostics. All staff very friendly and knowledgeable. After spending 13 hours in the hospital without any food or drink I asked to see the doctor to sign my exit papers. He recommended to stay the night and offered some food but I did not trust the 8th promise to receive some food. I will end up paying roughly 7000 USD for two abdominal scans and a receipt for aspirin. I left with equal stomach ache, high blood pressure and terrible headache due to the starvation.

I had hernia surgery by Dr. Kluftinger July 2022. Great surgeon and staff. Highly recommend OHSC.

Had surgery today at OHSC can't say enough good was looked after extremely well from the moment I walked in and through the surgical process from staff-nurses-Anthesiologist Bruno and Doctor O'Brien. Thank you to all for the best surgical experience I could hope for. Highly recomment OHSC

I went here to ask for Lazer skin care surgery for moderate to medium severe unknown facial scarring… I paid $6,000 for 1500 Needles to be punctured into my skin with some sort of medicine that must have just been sterile water… it actually looks ten times worse than it did before I started; had I not mentioned I had an inheritance; I might not have been sent to a random room…. They might have actually given me the first possible treatment too work for my skin, instead they figured I’d go back for the rest of the 14 other rooms of mechanical devices they had to offer for skin care. WHEN I SPECIFICALLY ASKED FOR LAZER TREATMENT… when I arrived she just grabbed this huge machine with a needle device (PUHHHWOOOPHTSHHHHHUUUUHHHGHAHGHAGHA) it was a retarded puncture device with a huge needle going in and out of your cheeks and such, completely missing my nose which was half of my worry to begin with. I’m thinking of sueing concidering that treatment isn’t even listed on their website!!! I’m very upset. It looks way worse and with more puncture marks than before :,( HANDS DOWN THE STUPIDEST PLACE TO GO FOR ACNE TREATMENT IN THE WORLD… have fun guys. Get ripped off then!!!